2012 Ford Escape: water leaks into the cabin

Filed Jul 9, 2021 · Body · 60,000 miles · TN

The contact owns a 2012 Ford Escape. The contact stated that water entered the vehicle through an unknown opening in the trunk. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and the contact was referred to the federal safety agency to file a complaint. The failure mileage was approximately 60,000.

Filed Jun 28, 2019 · CA

Rear hatch door leaks water when it rains and also when washing car. The hatch locks up and will not open. I have paid for the repair on 2 occasions and now it has locked up again and will not open. This is a defect and also a safety related defect and not in compliance with us safety standards. This happens at all locations. It happened two times in tucson,az and now a third time here in ca on 06/12/2019.

Filed Aug 7, 2017 · Body, Engine · 39,000 miles · MI

I purchased my 2012 escape in august 2014,with approximately 29,000 miles on it. Within ten months, the air conditioner quit working. As I was pulling into a parking lot, smoke started coming out of the radiator area and a green substance was blowing out. The rear lift gate only opened some of the time, over the past year, and now does not open at all, possibly because water leaks through the hatch window, and has done so since I bought the vehicle.

Filed Nov 16, 2015 · FL

May 7, 2013, I woke up to find a puddle of water on the floor on both sides of my car. The dealership inspected it and cleared both front sunroof drain tubes. They also inspected, removed and installed front seats and center console for carpet cleaning (according to my invoice). I was told the water was there because the sunroof drain tubes dumped water onto the floor of my car. March 31, 2014, I took my car again to the dealership because again I had water on the floor of my car. They wanted me to pay for a diagnosis of having water on the floor of my car. After speaking with the dealership unsuccessfully, and taking my floor soaked car back home. I spoke with a regional representative. They were willing to cover the price of the diagnosis. I took my escape back to the dealership the following day, according to my invoice they checked the sunroof, then adjusted the sunroof and cleaned sunroof drains. I was told the solution was to 1- avoid trees and 2-have my sunroof tubes blown out at oil changes. I have since avoided trees as much as possible and have had my oil change experts blow out the tubes. November 9, 2015, I woke up to find a puddle of water on my driver's side floor. I called ford, I was told that a regional rep will contact me by end of day the next day. I had the drain tubes blown out in september at my last oil change. November 10, 2015, I was contacted by the regional rep., I was told I would have to take it to the dealership and pay to have it diagnosed. There was nothing that could be done without a diagnosis, just because this has happened 2 other times, doesn't mean that this is the same thing. That's what I was told. Each time I found the car in my drive way after not being in motion with wet floors.

Filed Oct 19, 2015 · Body · 22,000 miles · GA

Tl* the contact owns a 2012 ford escape. While driving at approximately 25 MPH, the rear of the vehicle leaked water into the interior and created mold. The failure recurred numerous times. The vehicle was taken to a dealer where the cause of the failure could not be determined. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 22,000. ...updated 02/19/16 *bf contact sold her car to the dealer. Updated 4/23/18*jb

Filed Aug 5, 2015 · Body, Seats · 23,000 miles · KY

Tl* the contact owns a 2012 ford escape. Upon entering the vehicle, the contact smelled an abnormal odor. The contact realized that the seats, floor boards, rugs, and windows were wet and foggy. The contact stated that the vehicle was leaking water from the windows and the seals on the doors. The failure occurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 23,000. .. Updated 09/30/15

Filed Jun 24, 2015 · Body, Electrical · 22,000 miles · NY · fire

Tl* the contact owns a 2012 ford escape. While driving 30 MPH, the contact noticed a burning odor coming from the air vent. The vehicle was taken to a dealer where it was diagnosed that the seal did not properly protect the vehicle from water. As a result, water entered the vehicle and shorted out the electrical system. In addition, the receiver dryer, blower resister, and gasket cap needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 22,000.