Tl* the contact owns a 2013 ford escape. The contact stated that the power steering failed and the steering wheel was extremely difficult to turn. The vehicle was inspected first by (austin ford lincoln, 2701 w oakland ave, austin, mn 55912, (507) 437-3291). Months later after refueling the vehicle, the power steering failed again. The contact was unable to steer the vehicle and it was towed to sykora family ford inc (519 s george kacir dr, west, tx 76691, (254) 826-3673). The manufacturer had a tsb, but there was no manufacturer recall to provide a solution. The approximate failure mileage was 51,159.
2013 Ford Escape steering complaints
Page 10 of 11: complaints 251 to 280 of 303, newest first, as owners wrote them.
Can't steer car at all. Was moving on interstate steering became hard to move ,mechanic says u3000. This problem is all over google. But ford says there no recall. Could have kill me. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The power steering failed completely, I could hardly turn the wheel. Had to park and abandon the car. The vehicle was in motion, turning, in a parking lot.
Power steering. Failure on start up twice in two months and once while driving. Had to pull over and restart car and then it worked again. This is a dangerous situation. Had scheduled to take in while they also recall my door latch. Sounds like many ford owners have the same issue. After spending $2500 on a fiat repair for car less than 45k miles and now this car with less than 60k, I am never buying american cars again. Garbage.
My car has ran a 100% since the day I bought it. I went to go move my car after I cut my grass and instantly my power steering sensor went off as soon as I started my car stating that it required service due to it not working. Just like that. No earlier warnings, no malfunctions prior to this incident, nothing. I am a mother of 4 daughters and thankfully I was just trying to reposition my vehicle in my yard vs. Driving down the road or else it could have caused severe bodily harm to us or even worse, it could have caused a major accident that could have resulted in death. I called the ford dealership and they stated even with so many complaints on this particular model, make, and year having this exact problem, this is not a recall yet. I researched it myself and found out that the 2013 ford fusion also has this problem, but there is currently an active recall for the fusion, but not the escape. I am confused on this. Are they waiting on a death toll to rise due to ford's malfunctioning part and a lawsuit before they decide that this is a real serious issue or is it because of the lack of concern for fords customers and families they had when they decided to use this poorly planned electrical design that is continuously malfunctioning? Or maybe its because they know that this is a big issue and charging customers over $1700.00 to fix this poorly planned product that is going to cost someone their lives was going to make their service department revenue sky rise with this power steering problem being high in demand. I don't understand why one model of ford with the same year is on recall for this, but the other model with the exact same set up and year is not. I am a single mother of 4 daughters that is still paying on this $19,000.00 vehicle that is now parked in my yard because it is too expensive to fix. Thanks ford!!!
Tl* the contact owns a 2013 ford escape. While driving in reverse at an unknown speed, the steering failed and the steering warning indicator illuminated. The vehicle was taken to a local dealer (banner ford, located at 1943 n causeway blvd mandeville, la 70471) where it was diagnosed that the steering column needed to be replaced. The parts needed to be ordered and would not arrive until august 29th. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was 98,381. Updated 10/26/17*lj
Parked the vehicle one evening. An hour later, started it up, no epas. No warning, just quit. Drives like a log truck. There is a recall for 2008-2011 models for this problem. Hoping this gets expanded to cover 2013. Cost ~$1500.
Steering wheel locks and cannot steer the vehicle. Tod date, this has happened while stationary. I pray it does not happen while moving. Diagnosed as steering rack issue at a cost of $1,000 plus labor.
While driving ford 2013 escape, loss complete power steering control, thankfully at a low speed. Car did become completely undriveable. No noise or warnings lights came on until after power steering was loss. Luckily was able to stop and restart car but did not resolve situation. Contacted ford company of problem and was not able to resolve the issue. Ford refused to take responsibility or cover cost of their own failed product. Cost of repair quoted at $1500.00 on a car with only 47,000 miles.
The power steering intermittantly goes out and the vehicle becomes hard almost impossible to control. My 18 year old daughter was driving the car and went to make a right hand turn and was almost off of the opposite side of the road before she was able to complete the turn because the power steering failed
Tl* the contact owns a 2013 ford escape. While driving, the steering wheel became difficult to maneuver and seized. Also, the power steering assistant fault indicator illuminated. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The manufacturer referred the contact to the federal safety agency hotline and did not offer any further assistance. The approximate failure mileage was 100,000.
Tl* the contact owns a 2013 ford escape. Upon starting the vehicle, there was no power steering ability until several minutes later after the vehicle was warmed up. The failure occurred during the winter months. The contact stated that the failure recurred and the power steering assist warning indicator illuminated. The vehicle was taken to paducah ford lincoln, but was not diagnosed due to the diagnostic fee. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency since there was no recall. The failure mileage was unknown.
"steering assist fault" error occurred while vehicle was in motion. Complete loss of electronic power steering. Pulled the car over, restarted the vehicle, problem did not return. I took the vehicle to the dealership as a precaution and they reproduced the issue. They tell me that something called electronic steering gear, part no. Cv6z3504age must be replaced. The car is not yet 4 years old.
Electric steering gear streeing failed. Over heated and had to be replaced. Possible fire issue. Unable to stree car.
Power steering control module failed, car was in a parking lot not moving. Vehicle refused to start, on a 4.5 year old car with approximately 47k miles. This will require a replacement costing $2,200 including parts, labor and tax.
Tl* the contact owns a 2013 ford escape. While driving various speeds, the hill start assist not available, engine service, and engine fault message warning indicators illuminated. In addition, the vehicle stalled, the rpms decreased, and the power steering failed. The driver was able to restart the vehicle. The vehicle was taken to a dealer where it was diagnosed with a computer glitch. The computer was reset, but the failure recurred. The dealer diagnosed that the vehicle overheated and the computer was reset again. The failure recurred. The vehicle was taken back to the dealer again where it was diagnosed with too many communication codes. The vehicle was not repaired and was taken to a different dealer. The diagnosis was unknown. The manufacturer was made aware of the failures. The contact was able to file a case with the manufacturer. The failure mileage was approximately 46,000.
Upon vehicle startup discovered power steering assist had failed- unable to drive vehicle safely. Managed to wrestle the steering to backup car from street into driveway. Dealer says control module and steering gear in a sealed unit- must replace entire unit at cost of about $1800.
Tl* the contact owns a 2013 ford escape. While driving various speeds, the vehicle stalled, the steering wheel locked, and the vehicle was unable to shift into neutral. The engine warning indicator illuminated. The vehicle was towed to the dealer where it was diagnosed that the vehicle had a gasket issue. The vehicle was repaired, but the failure recurred. The vehicle was towed to the dealer again where it was diagnosed that it needed coolant. The failure recurred and the vehicle was towed to the dealer again. The vehicle was not repaired. The manufacturer was notified of the issue. The failure mileage was approximately 100,000.
Power steering stops working 5 times in the last 2 months. Ford says no recall. Our concern is a safety issue that could cause an accident. So far this has happened in a stationary position. Worried it will happen when driving.
Power steering failure, only 42000 miles
I started my car and as I put the 2013 ford escape in reverse with my foot on the brake to back out of my driveway, the steering wheel felt impossible to move. Knowing this vehicle has had so many dangerous issues associated with recalls in the past, I decided not to drive it any further. As it was still safely in my driveway, I placed it in park, shut it off, and opted to use another vehicle. The escape sat there undisturbed for two days. Then, my husband tried to use it and upon starting he noticed a warning in the display that stated steering assist fault. He opted not to use the vehicle either as he also noticed that it seemed as if there was no power steering. I have a call into a local dealer to take it in for service, but see no logical reason for this vehicle to have a problem with steering. It is only three years old and has 30k miles. I only use the vehicle to run errands in town and have kept up with routine maintenance.
On september 21, 2016 around 6:30pm, I started the car and noticed there was no power to the steering wheel. Normally the steering would comeback after about a minute but not at that time. I was running late and dropped my son to his activity class about 10 miles away my home in the city area. The power steering did not come back at any time during the trip there and back. I could only drive safely at about 10 miles per hour, and when I needed to turn, I had to slow to about 2 miles per hour in order to make the turn safely. This was a major safety issue so when I got home, I arranged an appointment for the next day to have the dealer look at the failed power steering. The dealer determined that there was bad circuit board in the electronic power steering. It seems this has been an issue with several other years with the escape up to 2012. My escape is a 2013 model and should also be a recall item. I have had the car for 3 years, and it was only 65,000 miles at the time. It's truly upsetting that it is giving me this type of unsafe issue and endangering the lives of my family and others who is driving on the road.
Tl* the contact owns a 2013 ford escape. While driving various speeds, the vehicle was extremely difficult to steer. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 6,500.
As I was exiting my garage, the power steering failed, making it virtually impossible to turn the steering wheel. Fortunately, this happened before I was on the road. The vehicle was towed to the dealer and diagnosed as an internal failure of the power steering control module. Dealer replaced steering gear. Not covered under new car warranty or any previous ford recall.
I was driving when my power steering went out. It keeps saying "power steering assist default / service engine now". My dashboard is dead but it's still drivable.
I just bought this car off the lot on saturday 9/17/2016. On tuesday evening of the 20th my family and I went to dinner car ran fine no warning signals. Parked the car went in to eat and came out started the car and went to drive and couldn't steer I then noticed the message behind the steering wheel that read steering assist fault service needed. I then shut the car off and tried turning it back on still same message. We literally drove home with no steering which is beyond dangerous. It is in the shop right now trying to figure out what is wrong with it. At this point I am scared to even drive it again.
Turned on vehicle and power steering fault message came on. Had no steering assistance and turning wheel extremely difficult. Turned car on/off and it went away. It did it again a few days later but while driving residential at 25 MPH in a neighborhood. Stopped in the middle of the road and turned off/on vehicle, fault went away and steering returned. Took to ford for diagnostics and repair. Was told no faults store in the power steering module therefore warranty will not pay for diagnostics and repair. Was told if it happens again, drive vehicle to dealer and do not turn off. I told the dealer this is a safety concern and they should never recommend to drive a vehicle with no power steering assistance. The dealer refused to do any further diagnostics and could not recommend safe future steps. Refusing to pay for warranty on a system with no faults that does not store fault codes is unreasonable. The car is unsafe for my wife to operate yet they took no steps to correct concern. The module programming was updated but advisor described the update and it does not address my issue.
Tl* the contact owns a 2013 ford escape. While driving 35 MPH, the power steering failed without warning. It was diagnosed that the eps gear assembly had an internal failure. The vehicle was not repaired. The manufacturer was not made aware of the issue. The VIN was invalid. The failure mileage was 51,000.
2013 ford escape lost power steering twice on 9/12/16 with the "steering assist fault" message in the middle of driving. 1st time happened 2 minutes after start while turning out of the driveway. 2nd one happened 10 minutes after start while driving. If this happens during driving it is extremely dangerous!! You lose control of the vehicle. My wife would have crashed for sure. They say it has a manual reversion to drive without power steering but it is not the same. I have driven cars without power steering and this is way harder. The rack and pinion had problems and was replaced on 8/5/15 at 23972 miles. It has gone out again on 9/12/16 at 38000 miles. Now ford is saying it is not covered under warranty even though it was replaced under warranty once and has not gone out again in 1 year! This is clearly a faulty system to have gone out twice in less than 3 years and 38000 miles. This is a safety issue for sure and I have no doubt will lead to a recall or lawsuit.
Tl* the contact owns a 2013 ford escape. While driving 20 MPH, the steering wheel seized without warning. The contact loss control of the power steering. The contact could not regain control and the vehicle was towed. The manufacturer was made aware of the issue. The failure mileage was 90,565.
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