Ive been trying to get my local Ford dealer to fix this saftey recall but have just been ignored. First time i called my local dealer (Boggus Ford) in harlingen, TX, they just changed there name to Sames Harlingen Ford. They made a mobile appointment for me in April 21st at 9am, no one showed up i didn't even get a call. I called them to see why no one showed up. They told me my appointment was at the dealership and i didn't show up. I was angry and mad because they just lied to me, i have the texts from the dealership service team and a automated reminder that my appointment was mobile at 9am. I said get me another appt, the next appt was on the 26th of April at 9am it was mobile. Then the night of the 25th i get a notification that my appointment tomorrow is at the dealership at 8.30 am. I was dumbfounded, thats not what was discussed, it was mobile,(i have the texts) i couldn't go in to the dealership because my husband was working on the tires. So another missed appt by the dealership's error not mine. I called again no one answers me. I decided to contact Ford customer service directly, they said they will get in touch with another local Ford dealer to fix my saftey recall but, didnt get a reply back. I contacted Ford again same thing, no reply. In the mean time my doirs fling open when on the highway. First time was a scare, sone of my things in the car flew out. Good thing no one got hurt. And lots of times i see my door open out of nowhere.But now i have to physically tie the doors inside so they wont fling open. Either that or not drive it, which means i cant work. Ive contacted another Ford dealer near me and they said they dont do saftey recalls, so i guess im left with defective doors. I just want this recall fixed!
2014 Ford Escape body complaints
Page 2 of 4: complaints 11 to 40 of 84, newest first, as owners wrote them.
Hood latch became un bolted and opened on the freeway going about 60mph . smashed the windshield and damaged the hood .
My driver passenger door does not close anymore as of 7/9/2023. My 2-year-old son could have flown out the door as he sits on that side in his car seat.
The driver side rear door can not be opened. It appears the paneling of the door is caught on the frame, which prevents the operation of the door. This has been reported twice to the dealership, and so far they have ignored the request to inspect or fix it. In an emergency if needed passengers would not be able to exit through this door, which would put that at risk if the car were pinned on one side and the front too damaged to operate. Also the rear camera has failed and does not operate. This is the second camera to do so as the first was replaced under warranty a few years after purchasing the vehicle. If a child were behind the vehicle there would be no way to know looking over your shoulder, as you could only see them on camera. The only warning or indicator of the camera failure is a black screen with a message that you need to contact a service professional.
If the rear door (both passenger and driver side) is closed in an aggressive way (such as a child closing a door as hard as they can) the plastic paneling on the door can be "dislodged" sliding down and jamming with the metal door frame making the door unable to open from either the inside or outside. In the event of an emergency, the door would not be able to be opened leaving a child or passenger trapped in the vehicle. A jolt from a low speed crash (not directly on the door) could cause the door plastic to dislodge causing the door to jam leaving children or passengers in the back unable to exit the vehicle safety. The issues has been reproduced only by myself, that I am aware of; (first happened on drive side and then reproduced on passenger side) and could most likely be repeated on similar models preforming repeated aggressive door closes. This issues was brought to a certified Ford dealer and they made notes in the repair that the plastic was dislodged wedging with the metal door frame. The only warning signs were screws falling off the door panels and the plastic separating from the door through normal use and driving.
The contact owns a 2014 Ford Escape. The contact stated that as her husband grabbed the front passenger's side assist grab handle to adjust himself in the front passenger's side seat, the grab handle fractured and separated from the vehicle. The contact stated that the failure reoccurred while her husband was grabbing the rear passenger's side grab handle to exit the vehicle. The contact stated that her husband fell on the ground and sustained a sore right ankle and bruises on and above the knee of the left foot. Additionally, the contact's husband sustained back pain. The contact's husband had not sought medical assistance. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 162,000.
Contacted local Ford dealership(s) in reference to 2 open recalls on my vehicle: Transmission gear shift linkage and door latches. I was made aware of the door latch recall when I was traveling with my 2 children who were in the back seat and the back door opened and would not latch closed. Upon researching, I found the 2 recalls and have tried for over 4 months to get it repaired as it is a serious safety issue. I was advised that it could be in the repair shop for 2-3 months and I would not have any transportation as they stated they do not have "courtesy" vehicles. I feel like Ford should honor the recall in a timely manner which they are NOT. The vehicle is available for inspection upon request.
Every time I put my car in park and I take my foot off the break it rolls back a little. I did have a overheating warning and my rear camera didn’t work and it is also upside down.
The contact owns a 2014 Ford Escape. The contact stated that the transmission was previously replaced. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the driver's side rear door had fractured from daily use, and the contact had to continuously refill the coolant reservoir due to the loss of coolant in the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 82,024.
While driving on HWY 65-N, the interior lights came on and on the LCD we got a warning sound & message saying that the rear left door was open !!, we panic b/c our dog was in the back seat, we thought that he had open it, we rushed to the stop on the side of the hwy, we try, and try to closed the door, it never latched, we had to "secure" the door with my belt. very scary and dangerous situation. never got a warning about it; we went directly to the dealer that we bought it from, they inspected the problem, and said that we had to pay for the repair... why?
The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the front-end experienced shaking and vibrations. The vehicle was taken to an independent mechanic who diagnosed that the motor mount had fractured. The cause of the failure was not determined. The vehicle was not yet repaired. The local dealer and manufacturer were notified but no assistance was offered. The failure mileage was 90,000.
A car took the red light as we had the green light she ran into the car in front of me and then fish taled and her rear car smashed into my front... None of my airbags deployed at all but the other 2 car did and my front end damages are severely damaged. The person responsible for this accident was arrested at the scene and they did a sobriety test on her
My rear passenger and driver door panels have completed been pulled off and hard to open the door because the panels were caught on the recall door latches. I've had the door latches replaced and it still continued, they say the panels won't be replaced under warranties I have but I told dealership because of the latches that were recalled that my door panels are doing this if the latches were good and not recalled in the first place I would not have the issue. Since my panels are messed up because of a recall specifically made on my vehicle I should not have to pay 400-600 to get my door panels replaced when it was out of my control
Under recall 20s30 I did on line check.it came back right side rear door need fixed.when I redid check I put in wrong number it came back ok and closed recall.now ford dealer can't fix problem
Driving 65 MPH, slight curve to the right. Heard a big bang and the driver side tire popped causing the car to veer to the right. The tired never shredded or anything. Upon inspection, the link kits had exploded and the stability arm had been bent.
Received safety recall notice 20s30 told to report door latch date codes on doors -however the web site given in notice provides no way to input results
My door latch on my vehicle has been broke for 2 months . I couldn't afford to fix then but as soon as I heard about the recall I call ford here in marlin,tx.76661. They say bring in on this day so I did at 8am . Before 5 that same day I go back and the gentleman said they didn't get to fix it there aren't any parts ford has sent out they would call me in a few days. Never got a call but when someone calls up there and starts asking about it when it's there safety at risk and it's the only vehicle they have what is supposed to happen. My seatbelt won't save me forever and this is the second recall for this issue . I would like to know when the issue is going to be priority for consumers like me. This happened while I was sitting and went to open door and got out went to shut door and it wouldn't latch. Tying door with rope to steering column just to drive anywhere.
The liftgate separated the outside from the inside.
The driver's side door latch is defective. It has opened while driving. I have taken it in to get fixed several times and it never gets fixed properly. If the door is closed and you go to open it, the door handle will stay out and it will not close. This problem first happened around 2015 and it has been a problem ever since.
Tl* the contact owns a 2014 ford escape. The contact stated that while driving approximately 15 MPH, the rear passenger side door opened. The contact pulled over onto the road shoulder and closed the door. The contact tied the door handle to secure the door from re-opening. The vehicle was taken to an independent mechanic but was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in the federal safety agency campaign number: 14v239000 (structure). The approximate failure mileage was 93,000.
When opening the drivers door sometimes a noise comes from the rear of the vehicle. It lasts about 1 to 2 seconds and sounds like a ratcheting noise. The vehicle is parked. It has been in service for two weeks and they can't duplicate the problem. I took a video and showed to them with sound. Also last summer it was in service for a week with no results. I saw a possible cause on the internet which was involving the fuel pump.
Rear driver door opne while driving!
The vehicle was being driven and had only been started and moving for less than 5 minutes. Noticed that windshield wipers would not shut off or change speeds, then noticed a slight odor in car that increasingly strengthened. Phoned my husband while at a stop light, odor of something burning became much stronger, then noticed smoke coming between the the drivers side hood seam and between the hood and the windshield, this was immediately followed by noticable flame. I put the vehicle in park, turned on hazard lights and exited the vehicle. Local police and fire department responded, began with small fire extinguishers, without success and fire department opened hood and applied water to extinguish. This was on a city street in o'fallon, mo. Uncertain of cause, but am now aware that ford issued a recall on this model (recall 17s09) and believe this could be a possibility.
Exterior passenger side door handle fell off. The vehicle was stationary. It fell off while opening the door
Vehicle had recall work done regarding for handles, since then I have experienced not stop issues with drivers door handle getting stuck in open position which causes the door not to securely latch closed. I have brought the vehicle back and was told it's just a lubrication issue.
Both rear doors on my 2014 ford escape suddenly stopped opening either from the inside or the outside thereby trapping the people in the back seat without a way to exit the car. This happened suddenly. Yesterday the doors worked fine then today broken. Nothing changed with the vehicle....no accidents or abuse of any kind. Car was located in my driveway.
On dec 31, 2018 our 2014 ford escape had recall 16s30 completed at richmond ford west in glen allen va. Kit cj5z54264a26a, to include 4 door latches was used to replace the original 4 door latches on the recall invoice s212041. The dealership documented the recall repair as 1.4 hours to get inside the doors and perform the warranty service. We were not charged for the recall repair. Prior to this replacement, and as sole owners of the 2014 escape, we had not had an issue with door latch failure. On aug 31, 2019 in oxnard, ca we experienced a door latch failure on the driver side rear door; it unexpectedly opened when we parked. We were not able to close, latch or secure the door. The car door alert system indicated a door was open. When we attempted to close the door, it would just bounce back open. We referred to the owner's manual for a quick fix and followed the manual lock instructions and it did not work. We secured the door by attaching a bungee cord to the other rear door and drove to a dealership. On september 3, 2019 at simi valley ford in simi valley, ca the service department diagnosed a door latch failure for the rear driver side door and recommended a replacement at a charge of approximately $325. We were informed the recall repair had been closed out on december 31, 2018 by richmond valley ford. We were told the replacement part is not under warranty because we had exceeded the 12,000 mile (or 12 month) threshold for repairs under warranty. We do not believe the door latch is a mileage dependent repair and we believe we should be covered under the original recall. We are reporting that it appears the recall repair has itself failed. The failure of this part can lead to devastating circumstances in a scenario of a passenger possibly falling out of the vehicle. Please investigate to determine if the repair of the recall has also failed.
The driver side rear door latch broke, which would not allow the door to close, posing a safety hazard to the occupants inside the vehicle. The vehicle was stationary and as I loaded a bag in the backseat and closed the door to leave one day, it did not close.
Attempted to start my vehicle and pushed ignition button. All of my panel lights and monitor started glitching and flashing and then everything went black. The engine did not start. There was a recall but my vehicle was not part of recall. I have owned vehicle for 2 years. I have had a drivers door lock cylinder fall out. I have rust in several locations, including hatch and passenger interior side of door.
Just over a year ago, some months after the vehicle was just purchase from the winnie ford preowned lot, the door suddenly opened while we were driving. Turns out there is an existing recall for this vehicle pertaining to problematic door latches. We contacted the dealer we purchased the vehicle from about getting a free repair due to the recall, but the dealer directed us to call ford instead. Ford tells us that the recall issue was already supposedly made at some dealership in florida and that we would need to pay a full price to repair their defect, a price that we simply cannot afford the owner of the vehicle is a retired 70 year old getting by with social security payments). We eventually figured out a way to force the door to close, but today (july 29, 2019) the door reopened itself again, and after an hour of attempts, the door refuses to shut. This vehicle is used by several family members to get to school, work, stores, etc. As such, this is a major safety and security risk for us and our vehicle- the ny times reported that this incident once LED to a crash with three incidents. I have been compelled to submit this complaint to the nhsta because ford and the dealership(s) are refusing to take any accountability regarding fixing their defect (since their supposed initial 'repair' clearly did not work), and I request that someone at the nhsta investigate this urgent safety matter. I will continue to contact the dealership and ford to ensure that they properly repair their recalled defect.
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