Paint on the lift gate near the license plate bubbled up and flaked off exposing bare aluminum. My ford dealer says it's not covered under warranty. This is a widespread problem known by ford
2014 Ford Escape body complaints
Page 3 of 4: complaints 41 to 70 of 84, newest first, as owners wrote them.
Tl* the contact owns a 2014 ford escape. On three occasions, while loading cargo into the vehicle, the liftgate fell and struck the contact on the back and shoulders. Medical attention was not received. The contact stated that the liftgate independently opened. The vehicle was taken to mock ford sales (located at 913 se 6th st, grants pass, or 97526, (541) 476-6656) where it was diagnosed that the rke transmitter modules showed no codes. The contact was informed that the hands-free power liftgate option showed no fault codes. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,180.
I was driving down the highway at a normal rate of speed (65), as by vehicle began to stall out. The car stopped driving right on the highway, and I was barely able to pull it to the shoulder without getting hit by other cars. Once I pulled to the shoulder, the car began smoking. Smoke quickly filled the inside of the vehicle. Before I could roll all the windows down, the engine had burst into flames.
The rear passenger doors fail to open from outside the vehicle because the interior door panels will not stay attached to the inside of the door causing them to hang on the frame of the door. The clips on the door panels have been repaired twice once and the same issue continues to occur leaving us unable to access the second row of seats in the vehicle.
I hit a deer head on with extensive front end damage and the air bags never deployed because the deer did not hit the bumper.
I drove an hour to another city. Upon arrival to the city I stopped the car and got out. I noticed the back, driver side door was open slightly. I went to close it and realized that the door would not stay closed. The latch would not catch the metal piece on the frame of the car to keep the door closed. I could not drive the vehicle without tying the door with a rope to the inside of the car to keep it from flying open while driving. It still will not remain closed as is a major safety hazard for my passengers and other drivers on the road. There was a recall by ford for this exact problem for the make, model, and year of my car, but my specific VIN was not included in this recall and my car is experiencing the same problem. I have attached the article stating that this was a recalled issue. If you require any pictures or further documentation please let me know.
The rear hatch has a significant leak when it rains or I go through a car wash. I have reported this many times and the resolve was for me to pay an extreme amount to have the rubber replaced. Several of my friends that have the same car have the same problem. This was noticed shortly after I bought the car. I believe it is a manufacturer problem and should be recalled and corrected. It is leaking right at the wiring on the passenger side and could cause more serious issues down the road. I have a temporary fix at this time but it is not permanent by any means.
I had the rear door latch recall taken care of, and now both doors are leaking whenever it rains. It is running down the window inside the door paneling onto the floor. I usually keep my car inside a garage, and have had to let it be in my driveway when it rained recently.
Car was purchased used in feb 2017 with 19,800 miles on it. It's now 18 months after we've owned it and it only has 49,000 miles on it. The 3 of the 4 doors have rust along the bottom of each of them, which has come through the paint. According to ford and the dealer, they will only fix it at their cost if the rust has eaten all the way through the metal. I know the warranty states that it only covers perforated body panels, but at what point do I know it is perforated before it's too late. Super frustrating.
Tl* the contact owns a 2014 ford escape. The contact stated that the rear passenger door failed to open from outside the vehicle and could only be opened from inside the cabin. In addition, the interior door panel was detached from the door. The dealer (sentry ford, 4100 mystic valley pkwy, medford, ma 02155, (781) 395-6400) was notified of the failure and advised the contact to schedule a diagnostic appointment. The manufacturer stated that the vehicle was excluded from the federal safety agency campaign number: 16v643000 (latches/locks/linkages) and recommended calling the dealer for diagnostic testing and repair. The approximate failure mileage was 55,549.
Out of nowhere a week ago my back drivers side door became very difficult to open. I had the car in for service on 3/31 due to the wiring harness coming loose and had them check the door. I was told the clips that hold on the door panel were broken/missing and the door was slipping off. I am very concerned about this being a newer vehicle with no body damage and I submitted a the federal safety agency issue 11083236 earlier today for the wiring harness. I called ford customer relationship recall dept and spoke to mel and was told that there is no timeframe for them to review concerns, no way for me to escalate the issue, no way for me to have it reviewed by the department that decides when there should be a recall (and that the name of that dept was proprietary) my case#14515980 was given to me but they said that I cannot check on or validate that this is even revirewed with them. I am very concerned that 1. My wiring harness came loose and my car went dead on the road (luckily I wasn't on a highway) and 2. My door could just fall off without a cause. I paid for the repairs but have found recalls on other ford escapes for both of these issues, it just doesn't include my VIN number and I would like it investigated to see if my VIN should be included.
I was driving up the interstate after work and while I was driving I began to notice smoke. I looked around and realized it was my car. I pulled over to the side and my car started flashing everything on the dash panel was red and flashing engine failure. I cut the car off and then went to try and pop the hood, I couldn't get it opened and I looked down and began to see flames. I called 911 and my car engulfed in flames. I had a recall on my car for a problem with the engine cylinder head saying that it could cause an engine fire if oils were to get out and hit a hot surface. I got my recall fixed and then my car caught on fire a few weeks later.
When it rains hard I have a leak behind the passenger seat that comes from the light fixture - I have seen so many complaints about this from 2012 escapes thru 2017 escapes - their seems to be no fix - my biggest concern is the headliner (which everyone says not to touch) and the smell ford suggested I contact you - I would assume this happens when the car is stationary and it does not happen when car is run through car wash. *dt the consumer stated the vehicle was repaired at the owner's expense and now has started to leak again.
I started my vehicle yesterday to warm up and about 5-10 minutes later heard a big boom, looked out the door and the front end of my escape was completely engulfed in flames. I had scheduled it to get repaired yesterday morning, but was unable to make it as we received a lot of snow and schools were cancelled and such. I had known of the recall since last year since I already was involved in another recall with the latch. I tried to get them taken care of at the same time, but the remedy was not available and wouldn't be for some time. I received a notice directly from ford between one and two weeks ago and called ziegler in elkhart to make an appointment, but they weren't available for almost a week. It is obvious the damage was already done with my car anyway, considering the description of the recall, which a whole process of the cylinder head cracking, coolant leaking out and that potentially causing a fire in the engine compartment. I am thankful that the car was just warming up in our driveway and neither my kids nor myself were inside. I am also grateful that our house didn't catch fire and just sustained some cosmetic damage due to the heat. I do not have the report from the fire department yet, but they said it would be available soon. It was the penn township fire dept that responded and I talked to durgan spinsky whose work number is 5742555075 * (recall related incident) ts
Vehicle was in motion on city street being parked. I heard a loud pop noise. I looked around to see where it came from. Inside the truck the interior bust open showing metal screw part of the strut or shocks that's popping out of the interior this part could have caused injuries or caused a accident if the part come all the way through the interior
Safety recall 16s30/the federal safety agency recall 16v‑643 has not been done by the manufacture as of nov 2017. Dealers say the can not get the parts to do the recall.
1. Seat belt: driver's seat belt unexpectedly stopped working and will not click or lock into place. The seat belt pretensioners to not function as intended when needed, increase the risk of occupant injury in the event of a crash. 2: electrical system: instrument panel: blank display, or often times inresponsive. If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash. 3.body: door: the body of the rear drivers side door is often hard to close and the body of the door often comes off. A door that opens unexpectedly in the result of not being able to close, may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.
Engine coolant sensor re-program recall. This was corrected october 10, 2017 at ford dealership in bensenville, illinois. Also four door latches were recall and replaced at same time.
Delay in getting recall taken care of. Notified a year ago of recall, finally received letter in may that parts were available, scheduled appointment for 7/19/2017. Dealer canceled the appointment 2 days before saying parts were not available. It is now 1 month later and the dealer hasn't even ordered the parts.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (gibbons ford located at 704 martin f. Gibbons blvd, dickson city, pa 18519; (570) 489-4747) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect. Updated 09/06/17*lj
My car had a recall in sept 2016 and I haven't been able to get it fixed yet. My dealership still has no parts. So what am I supposed to do.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign numbers: 16v643000 (latches/ locks/linkages) and 17v209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 07/13/17*lj
We purchased a 2014 ford escape from scaffidi motors in stevens point. We have had the vehicle in for repair numerous times because frequently when you shut the back doors the inside door panel comes loose wherein you have difficulty opening and the inside door panel gets damaged or you cannot open the doors. As of today, both doors will note open. In order to get in or out of the vehicle, we have to climb thru the front passenger door. Not safe and an inconvenience.
Tl* the contact owns a 2014 ford escape. While pulling out of the driveway, the driver's door became ajar. The contact was unable to latch the door. The vehicle was not diagnosed or repaired. The vehicle was included in the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the recall repair was not available. The manufacturer was not notified of the failure. The approximate failure mileage was 37,000.
I was driving on a city street, going straight, no other cars near me, when my rear gate window spontaneously shattered. Nothing hit it or the car. I didn't hit anything. Just bang, and it was broken. Initially it was all still in place but by the time I arrived home, pieces had begun to fall off. It was very cold outside, about 15 degrees, but no wind or precipitation was falling. I was going about 20 MPH.
Tl* the contact owns a 2014 ford escape. The contact stated that the rear driver side door would open independently and the liftgate would fall independently. The vehicle was taken to the dealer where it was diagnosed that the failure could not be replicated. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages), but the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 15,000. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. The contact stated that the dashboard buckled and separated near the steering wheel area. The dealer was notified of the failure and provided the contact with a cost estimate. The manufacturer was notified of the failure and provided no remedy other than the contact replacing the part. The approximate failure mileage was 54,000.
Tl* the contact owns a 2014 ford escape. While driving approximately 70 MPH, the noticed the liner on the driver side of the dashboard began to separate from the frame. The vehicle was driven to the dealer where it was diagnosed that the dashboard separated from the frame and it was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,000.
Drive side door open when driving by self.
Rear outside door handles stick. Excessive force has to be used to open the doors. Parts have fallen out of handle inside door.
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