The contact owns a 2014 Ford Escape. The contact stated that the driver's and passenger's side rear doors failed to shut securely. The contact related the failure to the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 100,000.
2014 Ford Escape locks complaints
Page 2 of 3: complaints 11 to 40 of 65, newest first, as owners wrote them.
The contact owns a 2014 Ford Escape. The contact stated his daughter-in-law received notification of the federal safety agency Campaign Number: 16V643000 (Latches/Locks/Linkages). The contact stated she took the vehicle to the local dealer and had the recall remedy performed. The contact stated that the rear passenger’s side door opened independently. The contact called the local dealer and was informed to take the vehicle to a closer dealer in his area. The contact took the vehicle to a second local dealer; Champion Ford Edinboro (11941 Edinboro Rd, Edinboro, PA 16412: (814) 734-1616), where it was diagnosed with needing the rear passenger’s side door latch to be replaced; however, the dealer had not received authorization from manufacturer to service the vehicle under the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the recall repair had been completed back in 2017. The failure mileage was approximately 50,000.
The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was parked, the passenger attempted to open the front passenger’s side door and after the door was unlocked, the outside door handle detached. The contact stated that the door latch was causing an issue with the inside passenger’s side door handle. The vehicle was previously repaired under recall. The contact stated that immediately after the first recall repair was performed the failure occurred. The vehicle was inspected by an independent mechanic and the contact was informed that the door latches needed to be replaced. The manufacturer was made aware of the failure and the contact was referred to the federal safety agency Hotline to file a complaint. The failure mileage was approximately 105,000.
The contact owns a 2014 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 22V413000 (Power Train). The contact took the vehicle to the local dealer and was informed that the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages) would be also serviced. The vehicle was repaired under both recall campaigns. The contact stated the following day after the repairs were completed, the front driver’s side door latch failed to close properly. The contact also stated that the front driver’s side door opened independently while driving. The contact took the vehicle back to the local dealer, but the mechanic was unable to duplicate the failure. The manufacturer had been informed of the failure. The failure mileage was 122,358.
The door latch was fixed about 2 years ago at the Ford dealer in Lewisville Tx due to a recall, now the door latch is broken again and according to them , they can't replace it again because it was done already. But I read that some were not placed properly . I would like report this as a safety issue, so it can be reconsider the recall to be open again. Thank you!
2014 ford escape. Consumer writes in regard to parts being unavailable to perform safety recall.
The contact owns a 2014 Ford Escape. The contact stated that the rear passenger’s side door could not be opened from the inside and would only open from the outside when aggressively pulled. The contact then received notification of the federal safety agency Campaign Number: 20V331000 (Latches/ Locks/Linkages) which the contact linked to the failure. The contact took the vehicle to the dealer where she was informed that the recall could not be serviced due to the numbers on her door not matching the numbers on the recall. The contact was informed that the dealer would contact the manufacturer about the failure; however, the contact had not yet received a response from the dealer. The contact took the vehicle back to the dealer twice and was denied service both times. The contact then called the manufacturer who referred her to the federal safety agency for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 60,000.
While driving on HWY 65-N, the interior lights came on and on the LCD we got a warning sound & message saying that the rear left door was open !!, we panic b/c our dog was in the back seat, we thought that he had open it, we rushed to the stop on the side of the hwy, we try, and try to closed the door, it never latched, we had to "secure" the door with my belt. very scary and dangerous situation. never got a warning about it; we went directly to the dealer that we bought it from, they inspected the problem, and said that we had to pay for the repair... why?
Had a child in car seat when the passenger door opened thank goodness I was in driveway. I have a door that does not close due to the recall latch and part is on back order. NO ETA from local Ford company. In the meantime door does not close and I’m left waiting for who knows how long for the parts to arrive for a recall that Ford has been aware of for years.
Tl* the contact owns a 2014 ford escape. The contact stated that the door clips that held the door panels together were fractured. The failure of the interior rear passenger's side door panel caused the door to not be able to be opened. The contact mentioned the rear driver's side door panel also failed to unlock intermittent. The vehicle was taken to chalmers ford (2500 rio rancho blvd se, rio rancho, nm 87124, (505) 897-2500) where the vehicle was diagnosed and it was determined that the door clips needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 98,940.
Tl* the contact owns a 2014 ford escape. The contact stated while driving 20 MPH, the rear passenger's side door opened inadvertently. The contact stated that the door ajar warning light was illuminated. The contact parked on the side of the roadway and used the seat belt to secure the rear passenger's side door. The vehicle was taken to the local dealer - randall reed's park cities ford of dallas (3333 inwood rd, dallas, tx 75235; (214) 296-4416) and was informed that all four door latches needed to be replaced. The contact was unaware which door latches were replaced. The VIN was associated with the federal safety agency campaign number: 20v331000 (latches/locks/linkages). The manufacturer had not been informed of failure. The failure mileage was unknown.
Tl* the contact owns a 2014 ford escape. The contact stated that the rear driver's side door failed to latch securely. The contact called beach ford located at 2717 virginia beach blvd, virginia beach, va 23452 (757)486-2718) and was informed that the vehicle was not subjected to a recall. The contact also called the cavalier ford 1515 s military hwy, chesapeake, va 23320, (757‑424‑6640) and was provided similar information. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 127,500.
Tl* the contact owns a 2014 ford escape. The contact stated that while driving at approximately 45 MPH, the rear driver's side door failed to remain closed. The contact mentioned that the door failed to lock from the inside of the vehicle manually or when using the keyfob. The contact called o.c. Welch ford (4920 independence blvd, hardeeville, sc 29927, (843) 288-0100) and informed the dealer of the failure. The contact was informed that the vehicle was not included in the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 130,000.
Tl* the contact owns a 2014 ford escape. The contact took the vehicle to gus machado ford of kendall (15551 s dixie hwy, miami, fl 33157, (305) 238-9211) to be repaired per an unknown recall regarding the door latch. The initial repair took place in january of 2018 and recurred on october 1, 2019. When the failure recurred, the vehicle was taken to another unknown dealer where the contact was informed that since the recall repair was already performed once, they would not repair it again at no cost to the contact. The manufacturer was called and referred the contact to the federal safety agency. The failure mileage was 42,000.
Tl* the contact owns a 2014 ford escape. While reversing out of the driveway, the rear driver's door swung open. The contact stopped, exited the vehicle, and attempted to close the door; however, it would not latch. The contact stated that the same failure occurred in october of 2018 to the rear passenger door. The contact scheduled an appointment with mcree ford (2800 gulf freeway, dickinson, tx 77539) to have the vehicle diagnosed and repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 52,000.
Tl* the contact owns a 2014 ford escape. The contact stated that after the vehicle was repaired per an unknown recall by hacienda ford (3010 west university dr, edinburg, tx 78539, (956) 383-1615), the rear driver's side door latch failed to secure inside and outside the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was not available.
Tl* the contact owns a 2014 ford escape. The contact stated that the front driver side door latch failed and the door would not remain closed. The manufacturer was not notified of the failure. The local dealer (bolton ford, 1500 e. College st., lake charles, la) was contacted in reference to the failure, but the vehicle was not diagnosed or repaired. The contact indicated that the vehicle was serviced for the same failure per the federal safety agency campaign number: 14v239000 (structure) in august of 2017. The failure mileage was 105,000.
Tl* the contact owns a 2014 ford escape. The contact stated that the rear passenger door failed to open from outside the vehicle and could only be opened from inside the cabin. In addition, the interior door panel was detached from the door. The dealer (sentry ford, 4100 mystic valley pkwy, medford, ma 02155, (781) 395-6400) was notified of the failure and advised the contact to schedule a diagnostic appointment. The manufacturer stated that the vehicle was excluded from the federal safety agency campaign number: 16v643000 (latches/locks/linkages) and recommended calling the dealer for diagnostic testing and repair. The approximate failure mileage was 55,549.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (owen ford inc, 402 blue star hwy, jarratt, va 23867) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (antelope valley ford, lancaster, ca, 888‑483‑0454) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. While driving approximately 10 MPH, the rear driver's side door opened and the contact was ejected from the vehicle as the driver was making a right turn. The contact stated that the failure occurred without warning. In addition, the contact was not wearing a seat belt and sustained injuries to the left forefinger, both legs, the right calf, the right knee, and significant bruising and pain to the back. Medical attention was required. A dealer was not contacted about the failure. The manufacturer was not made aware of the failure. The vehicle was included in the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The failure mileage was 4,000.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Buss ford lincoln (located at 111 s. Rt. 31, mchenry, il) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and informed the contact that parts should be available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign numbers: 16v643000 (latches/locks/linkages) and 17v209000 (engine and engine cooling). The parts were not available within a reasonable time frame to schedule the recall repair. The dealer (frontier ford, 12610 thompson rd, anacortes, wa 98221, (360) 293-3105) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. In addition, the vehicle was also included in a manufacturer campaign for the "sync with my ford, my lincoln" touch campaign, which covered accessory protocol interface module apim. The contact was not experiencing a failure and was waiting for a response from the manufacturer concerning the two recalls and the service campaign. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The saybrook dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bill clough ford of windsor, north carolina was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (gibbons ford located at 704 martin f. Gibbons blvd, dickson city, pa 18519; (570) 489-4747) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect. Updated 09/06/17*lj
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign numbers: 16v643000 (latches/ locks/linkages) and 17v209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 07/13/17*lj
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contacted called a local dealer at 800‑700‑0500 (buckeye ford lincoln at 2343 w michigan st, sidney, oh 45365) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owned a 2014 ford escape. While driving approximately 35 MPH, the contact depressed the brake pedal and was rear ended by another vehicle. As a result, the contact crashed into another vehicle. The driver's seat fell backwards due to the impact. As a result, the contact lost control of the steering and crashed into the guardrail. The air bags failed to deploy. In addition, the key failed to release from the ignition switch and the doors failed to open, which prevented the contact from exiting the vehicle. The contact sustained back and chest injuries that required medical attention. A police report was filed. The vehicle was destroyed and towed to a tow lot. The VIN was included in the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Tl* the contact owns a 2014 ford escape. The contact received notification of the federal safety agency campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
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