Door is making a popping noise when opening and closing the door. Does not close smoothly. Appears to be a known issue with spot welds that go bad.
2020 Ford Escape body complaints
Page 2 of 24: complaints 11 to 40 of 671, newest first, as owners wrote them.
The contact owns a 2020 Ford Escape. The contact received notifications of the federal safety agency Campaign Numbers: 25V829000 (Structure) and 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The door locking mechanism on the front driver and passenger side door fails to operate. When attempting to lock vehicle the front doors will make a sound attempting to lock but does successfully lock the doors. Safety is put at risk because anyone can enter the vehicle without a key at any time. Problem has not been inspected by manufacturer or independent service advisor. Has not been inspected by manufacturer, police, insurance representative, or others. No warning of problem prior to failure. Problem first appeared after Ford dealer performed customer satisfaction program 23B56 for the front door check-arm reinforcement welds that can crack and pull away from door structure.
When I attempted to open the panoramic sunroof shade, it became stuck and was drawn into the roller housing, where it is now fully lodged and cannot be retrieved. Repair estimates are in the thousands of dollars because correcting this issue requires removal of the headliner and extensive labor to access and replace the shade assembly. This failure has been reported by numerous other owners, particularly on the 2020 model year, with many describing the same outcome and similarly high repair costs. There was no indication that any component was compromised, no warning once the part detached, and no safety mechanism to prevent the shade from operating while obstructed.
When opening the driver door, it pops and sometimes won't close or open all the way because of the door check arm bracket.
Both front doors started making a severe cracking noise and are difficult to open and close. The popping noise grows more severe with time. The problem has caused major functions with the entire door alignment to include the driver's side windows to malfunction, refusing to go up or down if the door is opened or closed to often. My car is less than 5 years young with less than 27,110 local miles, one owner, purchased new 2020 and shouldn't be falling apart.
The contact owns a 2020 Ford Escape. The contact received notifications of the federal safety agency Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While starting the vehicle, the engine made a choking sound. The failure was more prevalent after fully refueling the vehicle. While driving at undisclosed speeds, the vehicle was shaking abnormally. While approaching a red light and attempting to stop, the vehicle shut off unintendedly. The vehicle was restarted, and the contact pulled over to the side of the road, where the vehicle started to shake. The contact waited for a while before restarting the vehicle. When the vehicle was restarted, the engine started choking and the vehicle shut off. The vehicle was restarted after a while and driven to the residence. The next day, while starting the vehicle, the engine was choking, and the vehicle was vibrating abnormally. The contact decided not to drive the vehicle to prevent the failures from occurring while driving. The dealer was contacted and informed that parts were not available for the recall repair. The contact was informed that any diagnostic test or repair would be out-of-pocket. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,014.
Took my 2020 Escape into dealer due to recall #23B56/23V502 . Dealer stated that the door needs replacement , this was on Oct 22 ,2025. As of Jan 30 , 2026 Ford has yet to send part. I contacted Ford Customer Service on Jan 26 , 2026 and again on Feb 2, 2026 . They can't give me a date as to when part will arrive .
Windshield glass on lift gate shattered spontaneously. Car was not on, windshield had no previous notable cracks or damage. Weather was fair, not extremely hot or cold when incident occurred.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to open the driver's front door, and the inside plastic door hinge and rivets detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2020 Ford Escape. The contact received notifications of the federal safety agency Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that there was an abnormal fuel odor entering the cabin of the vehicle. There were no warning lights illuminated. The dealer was contacted and confirmed that the remedy was not yet available. The manufacturer was not made aware of the issue. The failure mileage was 38,697.
The driver side door is popping and cracking when I open it. It literally sounds like it's going to break and fall off at any moment.
The contact owns a 2020 Ford Escape. The contact received notifications of the federal safety agency Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
My vehicle was subject to Ford Campaign 23B56 (front door check-arm reinforcement spot weld inspection). The dealership marked the campaign as completed and claimed the left front door failed inspection and was replaced. However, the door still does not close properly, and the check-arm area appears unchanged or improperly repaired. I believe the recall repair was not performed correctly or was misrepresented as completed. This is a safety concern because the door does not operate properly. I am requesting investigation of improper recall completion.
there was a door weld recall on my vehicles' door. I took it to the service shop. Was told Ford had no doors for replacement and to check back. i checked back after almost a year. service shop said Ford had indefinitely suspended fixing the door. Meanwhile, i am unable to roll down the drivers side window more than 2 inches. The recall does not show up as unrepaired, yet the door is broken. I don't know the next steps to take.
I exited my 2020 Escape and as I walked around the car to go into my house, as ai was passing the back of my car the Liftgate glass completely shattered. In the days prior I noticed the defroster was not defrosting all the way. I just got this car a month ago. Glass was everywhere thankfully no one was hurt nor were any of my kids in or around the vehicle at the time the window shattered.
Driver door broke off the hinges and is inoperable The door almost slammed on my child’s hand No warnings
Drivers door check makes loud popping sounds , hard to open door .
My front driver door started making a loud noise. And every time I would open and close the door I would get resistance. Until it really didn’t want to open or close anymore. It even started to affect my window. It wouldn’t roll down anymore.
The contact owns a 2020 Ford Escape. The contact received notification of Customer Satisfaction Program number: 23B56. However, the part to do the recall repair was not yet available. The contact stated that the driver’s side door made an abnormal sound while opening or closing. The vehicle was taken to the dealer, where the door was removed and inspected. The contact was informed that the welds had failed, and the door needed to be replaced. The vehicle was not repaired. The door was ordered. The contact stated that since the removal of the door, the window failed to roll down as needed; however, the sound persisted. The door failed to open all the way. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 59,000.
In my Ford 2020 Escape Hybrid Titanium AWD car, Sunroof shade got misaligned and not closing anymore, resulting in more heat flowing into the car creating impacts inside. Also, as per others comments and online forums, there is a chance that this shade would fall on the passengers during the drive if not taken care quickly, resulting in injuries in adults and deaths in infants. Reached to a Ford dealership to fix this issue and its costing me close to $3000. As its a design flaw from Ford, I request Ford to do a fix for free of charge or recall and fix it for their customers and address their safety concerns immediately. Appreciate your looking into this matter.
In August 2025, the plastic cover in between the two pieces of glass on the panoramic sunroof unknowingly fell off when the shade liner was closed due to ineffective glue/sticky tabs that failed to keep the plastic cover on safely. When I went to open the liner, the plastic cover got trapped in the shade/roller housing, broke, and then the shade got completely sucked up into the housing where I can’t get it back out. Quotes to fix this range in the thousands of dollars due to the intensive labor replacing the shade requires. I have seen this happen to multiple owners, especially on the 2020 model. There is a video on YouTube describing this issue with over 6,000 views. Many in the comments also describe having their shade roller being completely damaged and spending thousands of dollars to fix it. There was no warning that the plastic cover was failing to hold up and no alert once it has fallen off. There was no safety mechanism in place to prevent the shade from being rolled.
I’m hearing a popping or snapping noise when I open and close my drivers side door. I also noticed a leak on the right upper side of the engine.
The driver's side door started making loud cracking noises when opening and closing
The contact owns a 2020 Ford Escape. The contact stated that after long-distance driving, there was water dripping from the bottom of the steering wheel onto the accelerator pedal. The contact stated that due to the failure, the foot on the accelerator pedal would slip off while driving. The vehicle was taken to the dealer, where it was purchased and an unknown repair was performed; however, the failure reoccurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 70,089
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound coming from the door. The contact became aware that the top spot weld had fractured, and the middle and lower spot welds were loose. The contact stated that the driver’s door window was only able to roll down 1/3 of the way. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the driver’s side door hinges needed to be replaced. The passenger’s side door was also inspected, and it was determined that the hinges had started to loosen and needed to be reinforced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 73,000.
Rear left window unable to go up or down. Ended up taking inside of door apart, putting it back on track and continue to go off track
The contact owns a 2020 Ford Escape. The contact stated that the driver’s side front door made a popping sound whenever the door was left in certain positions while open. The vehicle was taken to a certified mechanic, who diagnosed a possible issue with the welding. The vehicle was taken to a body shop, which inspected the door and diagnosed that the spot welds had fractured on the door check hinge. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and opening the sunroof, the interior sunshade was opened, but the sunshade failed to close as intended and remained stuck open. The vehicle was diagnosed by a Ford mechanic, who informed the contact that the sunshade sealant had deteriorated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.
I am the owner of a 2020 Ford Escape experiencing two serious issues: 1.My vehicle is exhibiting the exact symptoms outlined in Ford CSP 23B56—specifically, the failure of the driver-side door check-arm welds. The door produces loud popping noises, feels unstable when opening/closing, and has visible signs of structural stress. Despite this, my VIN has been deemed ineligible for the program. Given that the issue matches the failure described in CSP 23B56, I am requesting a re-evaluation of my VIN’s coverage and a formal inspection under this program. 2.My vehicle is also subject to the federal safety agency Recall 25V467 / Ford Recall 25S76, concerning the potential for a cracked fuel injector leading to fuel accumulation on top of the engine—a serious fire hazard. According to the federal safety agency, there is currently no remedy available. This adds another layer of safety concern, particularly considering the compounding risks and Ford’s delay in delivering a fix. Between the structural door failure and a pending recall involving potential engine fires, I am deeply concerned about the safety and reliability of my vehicle. I am asking that my concerns be formally investigated and that Ford take appropriate responsibility for repairs, reimbursement (if applicable), or an expanded VIN inclusion under the CSP.
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