The trim piece located between the sunroof and moonroof is secured only with double-sided tape, which is inadequate. As a result, the trim becomes detached and falls onto the sunroof shade. This causes the shade to come off its track, leading to sagging or complete detachment. When this occurs, the shade obstructs the driver’s rear visibility, presenting a potential safety hazard
2020 Ford Escape body complaints
Page 3 of 24: complaints 41 to 70 of 671, newest first, as owners wrote them.
Front passenger side door is making a popping noise upon opening and closing. The door is difficult to close. This problem occurred suddenly. I am taking the car to the dealership.
The headliner has come loose and is drooping. So when I open it my back window is covered completely and I can’t see behind me in my windshield mirror. I think this is a big safety hazard.
My door start making a crunching noise i looked it up on YouTube and learned its called the door check bracket it looks like the dealership i bought it off put rivets in to band aid it up the window won't go down either very upset about this situation as it is my first purchase from a dealership
Door Hing has a bad weld and causes a loud noise and resistance when closing the Driver's door.
Inner shade visor for sun roof has become detached from rail mechanism, causing material to sag and bunch up and get stuck when retracting sunroof. Visibility issues caused could cause safety hazard.
Driver door popping and not closing. Brought car in and check is broken inside of door.
Dislodged Door Check the federal safety agency Action #PE23013 All 6 rivets broke off when the wind caught the door. The door was uncontrolled by opening it and would fly open and stress the hinges. The door check fell into the door therefore I couldn't open my window. I had a body shop repair the problem for $1476.12. I was unaware of the service bulletin. There was no recall. It was not inspected by authorities. No warning lamps were available for this problem. I did have my Ford dealership inspect it after the repair on May 21, 2025
Driver door issue. Loud popping when opening and closing door.
Inside driver door rivets broke preventing door closing and latch is flopping inside door
Door check Bracket Getting Stuck and Don't Close
Two issues. 1: transmission shakes, shudders, and loses power intermittently at shift points. 2: check arm spot welds broke loose at the door. Safety issue. Ford has a service bulletin for this SM 51553 And SM 50150
Sunroof/Sunshade - Plastic trim piece approximately 28"x5" in between the Sunroof and Shade across the middle is held in by double face tape. Tape weakens and piece falls down potentially striking a rear passenger. In addition it can get caught in the shade fabric dislodging it and falling potentially obstructing the drivers rear view. Mine has been repaired once by Ford already but has failed again. Estimated cost is approximately $2000 plus labor. This is a known defect by the Ford Motor Company and they claim it out of warranty. Basic internet search revealed it is a common problem for more that one years models.
See attached document for complaint.
Got the car with many problems . Last recent problems purge cvavle, leak in emission, air make loud sounds . Now it’s my door was making popping noises when closing or opening, now the door doesn’t shut at all. No incident happen, just happen by itself
The door weld just broke.
My drivers door started 2days ago, April 11, 2025 to make loud cracking noise when opening and closing out of no where. Then on April 12 while out running errands the door became detached. After several attempts to close I was able to close it but I'm having to get in and out from passenger side.
Front Drivers door became hard to open and close. Loud popping noise heard while opening and closing. Window also will not roll down. Inspected door check and discovered spot welds holding internal bracing broke loose. Due to difficulty closing the door, I believe the door may not latch properly. Doing research, I discovered that this is a common problem on 2020 Ford Escape models.
The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the driver's side door squeaked with an abnormal popping and metallic sound while opening and closing the door. The contact stated that while the vehicle was idling or stopped, the engine made abnormal sounds while the vehicle surged forward, and the vehicle turned off before the contact continued driving. The window failed to lower and raised upwards intermittently. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the door had a hairline-sized fracture and needed to be replaced. The door was replaced 3 times under warranty; however, the failure persisted. The manufacturer was informed of the failure and a case was opened. The failure mileage was 26,342.
The contact owns a 2020 Ford Escape. The contact stated that the rear quarter windows' chrome piece had detached. The contact was concerned that the failure could become a road hazard for other drivers. The vehicle was taken to the dealer, who attempted to reseal the chrome but was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 40,000.
Faulty welds on door hinges, particularly where the check arm connects. This happened yesterday, loud cracking and grinding noise when the front driver door is opened or closed. Ford has known about this issue and refuses to issue a recall. And getting in touch with my local Ford dealer's service department is difficult.
I reported my 2020 Ford Escape last year. It went into the shop for inspection at Cook ford in Texas City after the ford recall for the doors. I also had reported it here. Kyle at Cook ford did a thorough inspection but advised me that their dealership did not have a paint and body shop and referred me to other dealerships with the ability to fix my car. After going to two dealerships, I ended up at Maik Haik in Pasadena Texas. They said they had two doors in stock and three months later my car was still in the shop and not fixed. They had put me in a rental and said in early December that the rental was not being covered by Ford and they were having to "eat" the expense. So, they returned my car in December with hopes of getting parts for it in the future. It now has been two months and no call from them Now your website says I do not have an open recall on my vin, but it does! My car is still not fixed! I am [XXX] and the windows don't work and the locks also have been effected by the problem with the doors! My [XXX] brother and I got locked out of and In the car several times and I had to use my app to unlock the door or climb in the back to get in! During the time the dealership had my car they wiped off all the history in my app and I am not able to reconstruct the history of my car! Including the recalls! I am very upset! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My wife and I bought our 2020 Ford Escape new from a dealer in 2020. We are the first owners of this vehicle. In the time that we have had it, we have experienced the following issues: 1- the forward camera module that provides collision prevention, lane assist, adaptive cruise control, etc has failed. The dealer claims that the unit “overheated”. The module is no longer covered under warranty due to mileage. The result is that our vehicle no longer has the safety features that we paid extra for upon initial purchase. 2- the evaporative canister purge valve failed, causing difficult starts after refueling. This was not covered under warranty, due to mileage. 3- the driver door hinge check arm welds have all broken loose and no longer hold the door when opening, and the loose arm is now preventing the door from closing properly and, when closed, causing the drivers window to not roll down fully. This is not covered under warranty because of mileage AND (while it is a manufacturing defect), it has not been subjected to any recalls, so the dealership will not repair/replace it.
Driver door hinges are loose. Door makes loud cracking noise when opening and closing. It’s very hard to close. My window will not go down either.
Went to open the drivers side left front door and heard a loud clunk, now door isn't opening or shutting properly and we can't use the drivers window either. I've heard of peoples doors falling off while driving because of this and we just bought the car at the end of October. We have yet to get it looked at, but it's not a cheap fix. There were no warnings or signs. I opened it normal like every other time.
Driver side door check arm bracket has completely broken off due to bad spot welds. Makes driver side door function very poorly. The check arm completely broke off while opening the door in my driveway.
I have a Ford recall notice 23B56. I have been waiting three months for replacement parts. Ford provides dealership NO status on parts to repair the recall.
Front drivers side door makes loud popping sound when opening or closing. Now it doesn't shut completely. One of the spot welds near the door check has torn through the metal frame, and is causing the window to not roll up or down. When driving over any small bump or uneven road, door cracks loudly, and twice has popped open in transit, then would not close until I pulled over, stopped, and manhandled the door to a close.
Dashboard message indicates the left front door is open although the door is properly closed and locked. I'm still able to lock and unlock the door using the lock switch on the inside door panel while sitting in the driver's seat. I can also lock and unlock the door using my key fob.
The contact owns a 2020 Ford Escape. The contact stated that after a severe rainstorm, the contact noticed that there was a strong odor inside the vehicle. The vehicle was taken to the car wash, and upon removing the floor mats, the contact became aware that the floor mats were significantly wet, and there was mold and mildew on the floor mats and on the carpet. The vehicle was taken to the dealer, where the vehicle was dried out and the seats were taken out. The dealer then performed a water entry test and determined that water was entering through the seam in the rear of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 30,000.
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