The contact owns a 2020 Ford Escape. The contact was informed that the VIN was included in Ford Customer Service Program Number: 23B56 (Warranty - Front Door check arm weld). There was no warning light illuminated. The contact stated that there was no prior failure experienced with any of the doors. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the front driver’s side door needed to be replaced; however, the door was not available due to the programming part being limited and not available. The dealer informed the contact that the vehicle needed to remain with the dealer until the part was available because the vehicle could present a risk to the driver. The vehicle was not repaired. The dealer denied the contact a loaner vehicle. The manufacturer was notified of the failure. The failure mileage was 29,131.
2020 Ford Escape body complaints
Page 4 of 24: complaints 71 to 100 of 671, newest first, as owners wrote them.
Door making a hoping noise window won't go down. Unwelded part of the door
The contact owns a 2020 Ford Escape. The contact stated that during inclement weather, moisture would enter the vehicle through the liftgate. Due to the failure, there was water pouring out of the vehicle upon opening the liftgate. The failure persisted and the contact stated that moisture had started to accumulate inside the spare tire wheel compartment leading to mold developing inside the vehicle. Additionally, rust had started to form around the liftgate latch due to the moisture failure. The manufacturer was notified of the failure but offered no assistance. The contact was transferred to the federal safety agency Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 50,000.
The contact owns a 2020 Ford Escape. The contact was informed by a Ford mechanic that the front driver’s side window could possibly shatter while rolled down. The contact was informed that the door needed to be replaced; however, the replacement door remained on backorder. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The check engine warning light illuminated, and the vehicle was taken to the dealer. The contact was informed that the engine valve was defective and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the driver’s side front door had detached, and the hinge on the door was inoperable. The vehicle was taken to the dealer where it was diagnosed and determined that the door had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
The front door check-arm spot welds failed on the driver's side.
Heard load popping sound opening door. Driver side door stop spot welds broke. Door stop broken and door swings freely out; window can't roll down.
On the door, the brace to control the stability of the door has broken off on the inside of the door. This is very annoying that this is not considered a recall as this is something that can only be fix by replacing the entire door. That is not a convenient amount of money to just spend.
Driver door hinge welds are broken. Door will not open or close correctly.
The Passenger door Check assembly is making alot of noise. I see there is a problem with the weld of the bracket to the door which could cause the door to fall off the vehicle
I opened the driver side door and it the arm suddenly started making noises and it’s hard to open and close.
The contact owns a 2020 Ford Escape. The contact stated that while having routine maintenance at the local dealer, the vehicle was inspected, and it was determined that the driver's side front door weld was cracked. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000.
The driver's door makes cracky noise and it hard to open and close. Before this it was the window had problems closing.
The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the sunroof molding detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,300.
Driver's side front door is making loud noises when opening and closing. Noise appears to be coming from the middle hinge.
The door has separated and will not close properly. I’m concerned the door could potentially open while in operation. My wife should not have to climb through the passenger side of the car to drive somewhere because the driver door has come apart.
The front passenger side door hinge welds have failed, and the middle door hinge is loose, making the door very difficult to open or close, causing a safety problem if I had to exit the car in case of an emergency. This is due defective welds on the car door/hinge attach point. My safety is at risk due the defective welds. This just appeared with no warning one day ago. The car is available for inspection, and the problem is very obvious. The repair should be covered completely by Ford Motor Company. I have a service appointment with Heritage Ford of Modesto Ca, on [XXX], to assess the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driver door pops loudly opening and closing and one of the weld spots on the door closing plate is broken off inside the door. Also, the cover over the closing arm is broken and won’t stay in place. I have read others reporting door not properly closing because of these welds breaking down. The contact stated all of the welds have broken loose and the vehicle door won’t close properly.
The vehicle's door hinges seem to have faulty welds on the front drivers side door specifically where the check arm connects with the rest of the door assembly. It feels like the door is going to fall off while driving. I am just over the warranty mileage for repair according to kindle ford dealership.
The contact owns a 2020 Ford Escape. The contact stated that after stopping to refuel the vehicle, the front driver’s side door would not fully close shut. The vehicle was taken to a local dealer where it was diagnosed that the hinges needed to be replaced. The vehicle was not repaired and was left at the local dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.
Driver side door hinge failure, dealer said driver side door needs to be replaced and passenger side needs pins. Hard to accept this isn’t a recall based on all the occurrences I’ve read on various ford blogs. Would have expected it would be. Disappointed in the federal safety agency, not looking after the consumer. I’ve been a life long Ford customer, but not anymore. Disappointed beyond belief
Pop welds at front passenger door failing where check arm is attached. Dealer offered to sell us a $3000 door.
Front driver side door check arm weld failed. Door is hard to close and window will no longer lower.
Drivers side door weld problem that could cause drivers side door to come open. My drivers side front door makes a creaky sound when I open it. It seems the internal weld to the door has failed. During my research to determine, if this was a national concern, I read internet articles stating this appears to be a faulty spot weld in the Drivers' side door check arm. For me, this started on [XXX], 2024. I reported the issue, to my local Ford Dealerships auto repair department, Gary Crossley Ford, Kansas City, Missouri on Friday, [XXX]. It told me Ford had not notified it of a recall, nor has it provided repair instructions. I spoke to Jennifer in Houston, TX, at the Customer Support Line 1.800.392.3673 on Friday, [XXX]. She stated parts and repair instructions were available and she was placing an order for them while, we spoke. This turned out to be false information, given the above stated information and Gary Crossley's auto repair department confirming on [XXX], 2024, it did not have the parts, nor did it have Ford how to repair instructions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driver door welds broke / window will not roll down and brakes make noise/scrubbing when in reverse, have already took vehicle into local dealership...no warnings of said issues. Purchased vehicle in December of 2023....welds broke in February of 2024 and took vehicle in when first occurred., was told i would receive letter from Ford Motor Company when parts came available/ letter to bring it in. Still waiting on letter.... sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Front door started making noises about 1 week ago.05/10/2024 Door is hard to close and it seem like it is not latched or closed properly. I don't let window down because its hard to get it closed. I took car to Ford Auto Body Shop, they stated door needed to be replaced , because of broken check arm reinforcement welds. Car is 3.6 years old and has 20,000 miles on it. Ford told me to wait for recall to be initated, or I could pay about $5000 to have door replaced. No warning sign before at all. I have extended warranty but it doesn't cover body.
Loud cracking noise in driver side door. Door does not close properly. Can not lower window.
Door chuck broke and door would not fully open had to get repaired I went to my car mechanic as I would have had to pay because I am no longer under warranty
Driver side door hinge is broken and it had to be replaced at a cost to me. Also the passenger side is doing the exact same thing as the driver side. Safety is at risk because doors will not close properly. Vehicle was taken back to dealership when it the driver side hinge malfunctioned and passenger side door was inspected by a body shop. There was not any warning signs that the hinge was broken on either door.
- My vehicle is affected by the "Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points In The Door Assembly" issue. The damage in the door is becoming more significant with the normal use of the door, to the point that the cracks on the door are now visible and they are also evolving towards becoming holes. - The reference of Special Message Service (SSM) describing this issue and its resolution is: SSM 50150. - According to the ODI Resume from the federal safety agency, dated 01/24/2024: "... Ford has provided details on a one-time-repair customer satisfaction (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring the vehicle to a Ford dealership for a proactive repair...". - Today, 05/09/2024, the Ford dealer in our city rejected to provide any service or repairs for this issue, arguing that they have not received instructions from Ford. - The Ford dealer shared with us a communication from the "Chief Engineer Recall and CIDR Service Engineering Operations Ford Customer Service Division", dated 02/22/2024 notifying that "... A complete Dealer Bulletin will be provided to dealers by the end of the 2nd quarter, 2024, to support this customer satisfaction program...". - The damage to the door gets more significant every day and, despite the existence of the Customer Satisfaction Program 23B56, our only option at the moment seems to be taking the car to an independent car body shop and to pay for this ourselves. - We were told that Ford may reimburse us in the future, however, there are no details at all about the requirements to qualify for a refund, so we have no certainty that we would get our money back.
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