The hydraulic lift cylinder broke off and fell out. Manufacturer has been notified.
1994 Ford Explorer body complaints
Page 3 of 6: complaints 41 to 70 of 158, newest first, as owners wrote them.
Recall repair 99v‑310 was scheduled to take 7 hours, the consumer requested a rental but was told he would hae to pay for it, the consumer believes a rental should be free of charge while the repair is being made. Nlm
Consumer was looking on the internet and saw her vehicle on recall. She notified the dealership that liftgate rod bracket on the passenger's side broke. This was second recall.
Bracket that holds the gas cylinder broke off twice, causing the liftgate to fall down unexpectedly, and may result in injuries. This vehicle is not included in the recall due to VIN.
Right side cargo door hinge ripped metal and came out, and door fell. Called dealer-said he was unaware of problem in explorers. Yet safety hotline listed exact problem as a safety campaign. Consumer calle d ford motor company as instructed. They stated that there had been problems with this year explorer, and they would fix it if vehicle was under 60, 000 miles.
the federal safety agency CAMPAIGN ID NUMBERS: 94V16900 AND 99V310001. DEALER REFUSED TO FIX PROBLEM.
Left driver's side support rod popped off of the hatchback, causing the hatchback to fall down on consumer's head.
The bracket and gas assist cylinder on my vehicle has broken as stated in id #'s 95i007000 and 99v310001. I contacted ford to repair and they stated that the vehicle had greater than 60,000 miles and they were not responsoble for repairing. Two points. I purchased the vehicle used and did not receive the owner notification regarding the defect. Had I, maybe the problem would have been identified and corrected. Point 2, you have 2 id numbers of the same problem. Ford did not mention the latest recall, id# 99v310001, that has a 1999 year of recall. I only spoke with ford last week, 12/08/99. Why didin't they refer to this id#. Thirdly, I do n ot beleive this defect is a function of time or mileage. It is a function of the number of times the hatch is opened and represents a serious personal injury exposure. My wife had just returned from the grocery store and told me the rear hatch was making a popping sound. I opened the hatch twice to identify the problem and the bracket broke the second time. The hatch dropped down immediatley and I had to catch it. Had this happened to my wife, or worse yet, while holding our 2 yr old, there is no way she way she could have restrained the door. I am sure there would have been injury. Ford stated to me that even if I had received a owner notification, they would not have repaired the problem if it showed no sign of failure. I have a perfect example of why this should be considered a safety defect and corrected. The defect that they admit to has been identified with a result of personal injury with 1.5 million vehicles with the defect. This defect willl not always manifest itself within 6 years or 60,000 miles. It is a function of usage and therefore the case should be reopened and proper notification and remedy provided. Lastly, the defect also causes a pproblem with the rear hatch properly securing after the bracket has broken. The weight of the door causes the hatch to mis align and will not securley latch.
Rear hydraulic cylinders gave out and collapsed on owner. Dealer said it was not part of recall.
While opening rear hatchback, left rear support rod/hydraulic cylinder & assembly detatched from vehicle causing door to come down & hit myself on head. Injury was minor & did not require medical attention.
The bracket holding the rear door and vacuum piece broke off. Yh
Rear hatchback hinges bracket is breaking from the weld, causing it to fall on top of consumer.
Hatchback assembly failure, near injury ; "common problem" says dealer
The cylinders/dampers that are used to help raise and hold the lift gate have ripped out of the vehicle body on three seperate occasions. After the third failure the entire lift gate was replaced under factory program 95-m-87. Because the failure occurred during the 37th or 38th month after purchase and because the dealer had repaired the failure twice before under warranty, they decided to honor the factory warranty and replace the entire lift gate. Sometime this summer, 1999, I noticed the lift gate was making noise when opened and closed. I believed that it was probably rust in the hinge. In august I noticed that the lift gate was significantly out of alignment and wasn't opening and closing properly. When I took the vehicle back to the dealer I was told that the warranty no applied. This was because the lift gate had failed more than 12 months after installation/replacement. They claim that a pin that attaches the lift gate to the hinge has pulled out of the bracket in the lift gate. A vehicle with 46,050 miles that has had the lift gate fail four times now seems to have a pretty significant design flaw. A review of the federal safety agency database indicates that lift gate failures is fairly common occurance with ford explorers although they seem to focus on the cylinder/damper pulling out of the body. I thought I had reported this to the federal safety agency over three weeks ago but a review of the database today showed that there was no record in the system.
While loading car with tailgate raised, support bracket broke off and crashed down narrowly missing us and almost crushed the dog. Ford now adds a safety bracket over the existing weld to prevent this from happening. This is a serious safety defec
The hydraulic cylinder that supports the rear liftgate has pulled away fom frame on the passenger's side. Manufacturer was notified about this problem. The truck was also taken to the dealership. Dealer could not correct problem free of charge. Truck no longer under warranty. Truck was not included in recall # 95i007000 ford/structure: hatchback.
Vehicle experiencing problem with pine needles collected into outside heater duct and catching on fire. Also, rear hydraulic cylinder deatched from vehicle body. Dealer notified of both incidents, and consumer was informed that the vehicle was under no recalls. Seeking help from the federal safety agency inthis matter.
No summary
Dealer knew of the problem at time of purchase but failed to disclose.
While closing the hatchback lid, the right hydraulic cylinder bracket completely detached from the lift gate. I contacted ford at their hot line and was told that recall #95m87 had elapsed and their was nothing ford could do about the failure. I asked ford about safety recall #95s21 and they said that was for previous ford explorers. This is the same problem as 1994 explorers, which they replaced the entire liftgate ($2000) without a mileage or date condition and with the new recall they now will not do anything? I have contacted 25 other explorer owners with identical problems. They too can not get ford to react. This is a safety problem, as I can not open the door without the thing falling down. I can even sell the car now. Please advise what can be done. Thank you, tom spalding ([email protected])
The hydraulic cylinder support bracket on the rear trunk lid of the explorer separated from the vehicle causing the trunk lid to fall on my wife. We contacted the dealer and manufacturer notifying them of the issue and the safety bulletin that was issued (95i007000). They stated the truck was 3,000 miles out of the safety mileage coverage and would not be covered. This was a ford defect and now it has resulted in an extreme safety hazard for our family as well as a potential $1,400 repair bill.
While getting some items out of the hatchback the bracket broke, causing the hatchnback to fail.
Vehicle hatchback bracket torn from attached body; campaign issue , the federal safety agency recall 95 I 007 000/ repair was never made, and dealer refused to repair . Informed consumer that recall campaign was void after 60,0000 miles or 6 years. Seeking information from the federal safety agency in this matter.
The hydraulic cylinder support rod fell from the vehicle, causing the hatch to fall injuring the owner . The dealer and manufacturer have been notified.
Rear liftgate hydraulic cylinders broke away from the truck, which makes it impossible to hold up door.
Passenger's side hatchback support rod separated from hatchback. Dealer has been contacted.
Passenger's side hatchback support rod separated from hatchback, causing it to collapse. Dealer has been contacted.
The hood latch on this vehicle became released and the safty catch got stuck in the released position. The hood blew open while driving at 30 miles per hour causing extensive damage to the vehicle. I will document this release failure with the auto body shop and I will keep the old latch for proof. The latch safty does not return to the latched position after closing the hood. The dealer was not the least bit concerned nor did he care or offer any compansation in this matter. He said the vehicle is not part of the recall and it is out of warrantee and it is not something that could be dealt with at the dealer level. He never even asked if anyboby was injured. I also called ford motor co. And they said there was nothing they could do. They diden't even want to examine the latch. I asked the adjuster if the hood latch was the same one that is in the 1997 and 1998 vehicles because the week before I heard on the news that there was a recall because the hood could blow open. He said they appear to be the same latch except for one number is diferent.I seriously believe that if someone pulls the release thinking it was the parking break and drives off the safty latch may fail as mine did. Thank you
The roof rack on the vehicle came loose, and flew off the vehicle while driving. Dealer has not seen vehicle.
The lift arm support bracket on the tailgate ripped out, causing the tailgate to fall causing an injury. Although the manufacturer acknowledged there has been a problem with these and they are aware of it and have been reinforcing these, they would not repair it due to mileage over 60,000.
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