Dt: the contact's vehicle was involved in a frontal impact at highway speed and driver's side airbag did not deploy. The passenger's side airbag deployed. However, there was no occupant in the passenger seat. She was wearing a seat belt. The contact sustained head and neck injuries the vehicle was damaged extensively, especially in front area. A police report was taken at the scene. The vehicle was not inspected by a dealer or mechanic. The vehicle was totaled, and the insurance company currently has possession of the vehicle.
2002 Ford Explorer airbags complaints
Page 5 of 7: complaints 101 to 130 of 162, newest first, as owners wrote them.
Dt: the contact's vehicle was involved in a head on collision at 45 MPH,. Upon impact, no air bags deployed. The vehicle was totaled. The insurance company now has possession of this vehicle. There has been no investigation as to why the air bags did not deploy. He does have photographs of the vehicle. The contact sustained minor scrapes and sore muscles. A police report was taken at the scene.*ak updated 11/29/2005 -
Airbag light switched on, as a result of pre-tensioner failure from movement of the passenger seat. This also happened twice to a friend of mine with a 2002 explorer. Abs light sensor failed. ** jb
I have had to have my vehicle serviced for the airbag light staying on two times in the past. Both times I was told it was a problem with the sensor for the airbag. The light came on again about one month ago and I took it to be serviced again last week. This time I was told it was an "electrical wiring problem" with my ford 2002 explorer that was causing the light to stay on. Repair was a whopping 487.00. First, I am wondering why they didn't discover this problem on the prior two occasions and secondly, I have since discovered that a co-worker has also had to have her ford escape serviced 4 to 6 times for the same problem. The last time, she was told it was the sensor. Her airbag light has since came on again. Is this a systemic problem with the ford family of suvs?
Dt: the contact stated the instrument panel cluster was no longer working. The service dealer did not state why the panel was no longer working. The electrical components failed, such as the radio, blowers, windows, airbags, and all of the safety equipment. The dealer stated it was a common problem within this type of vehicle. The part to repair was no longer available. The consumer contacted the manufacturer; they referred him to the dealer to find an aftermarket product to repair the problem.
Dt: the air bags did not deploy on driver's or passenger's sides. This happened on august 5, 2005. Not contacted ford.
April 04 purchased 2002 ford explorer; just over 60,000 miles. No longer under warranty;sold as is. Day after purchase, noticed knocking sound. Returned to dealer. Stated sound coming from the rear AC. Repaired, did not hear after repair. Approximately one week after purchase, noticed delay in gears engaging when going from park to drive , park to reverse also gear shift seemed to be loose. Returned to dealer; told it was normal for this model. Advised to keep in overdrive. Late july 2004, noticed delay seem to be getting longer and jerking suddenly when finally engaged. While driving ,od light flashed on and off erratically. Problem with od light intermittent. Spouse took the car to the dealer; told that it wasn't under warranty, but we could make a service appointment. Spouse took the vehicle to a shop had done business in the past. Thought that it could need transmission fluid. Checked fluid levels not deficient. Problems continued; had them look at it a couple of months later. Could not determine problem, advised to take to a transmission specialist if continued. Problem persisted. Seemed to get worse as the weather turned colder. Late december 04, delays in engaging gears worsened; now making a loud clunking noise and lunges when engages, od light flashed erratically on a frequent basis and engine service light on and gear shift seemed to be coming out. January 2005, spouse took the vehicle to a transmission shop for diagnostic. Transmission shot. Rebuilt at a cost of $2900. Found out that the vehicle had been repaired twice before, while under warranty for the same problems described. Its obvious from the number of complaints that this is a known design defect. When a company sells defective products they should be held liable, especially when they do so knowingly. I stopped making payments on this junk and will notify the lender so that they and ford can fight it out. Any owner who wishes may contact me at 703‑998‑5510.
Dt: the consumer's father was in accident yesterday, july 12, 2005 at about 10:00 am. Consumer says that vehicle was struck on the driver's rear corner panel breaking off the rear wheel on the driver's side. The air bag did not deploy.
Airbag light lights up off and on with no reason. Dealership was no help.
Dt: the contact owns a 2002 ford explorer xlt. The contact was involved in a frontal collision on 6-4-2005 while driving at 55 MPH. Upon impact, air bags did not deploy. The occupants were wearing seat belts. Srs light was on prior to the crash. Vehicle was taken to dealer and fixed once because the light was on, and a week later it was replaced, and the light came back on again. Police report and photographs are available for analysis.
April 04, the airbag light came on flashing 3 times (3 blinks each time) and then would remain on. I took the car to the dealership here at freeport jet wash while the car was still under warranty and the warranty was finishing in june. When I took the car in they hooked it up to the computer then simply said we have resetted the control system in the car and if the light comes back on to bring it back!~~~ well, didn't last too long and it came back on but this is a couple weeks later and now they tell me my warranty is up but I told them they were aware of this before the warranty expired - long story short they changed it at no cost to me and said ford approved it to be fixed under warranty. But, that didn't seem to fix the problem, the airbag came on again a couple weeks later when they hooked it up again they said it was the same code and reset the control system in the car and told me to bring it back if it turns on...we all know what happened...it came back on...so they said they will change it again but this time not only did it take 4 months to hear back from them (only because I finally got tired of waiting and called them back) about the part but now they tell me that the part was not covered under warranty and the guy who did it shouldn't of (he is no longer with the dealership) and that I have to pay for the 3rd pretensioner to be put in my car after I have been trying to get this problem fixed a year and a half!
Passenger's side door was slammed by the driver and passenger's side door air bag inadvertently went off. Driver took the vehicle to the dealer for inspection, but a cause could not be determined.
After starting the vehicle driver's air bag deployed. Dealership was notified, but did not resolve the problem.
My 2002 ford explorer front driver side airbag deployed when my wife started the car my 2 year old daughter was in the car also . We have a police report. My wife is terrified to get back in the car now. The people at ford want to charge me to fix the car, which is crazy. I am trying to find out if this has been reported before.
Air bag light comes on frequently indicating the air bags are inoperable. The car has been repaired 5 times. Ford cannot repair the issue. The district and ford corporate are non-committal.
Steering column broke while driving. Consumer applied the brakes, and the pedal went to the floor. Consumer lost control of the vehicle, and it crashed into a guard rail. Upon impact, both air bags failed to deploy. Driver sustained minor injuries, and went to the doctor on her own. Vehicle was towed, and totaled out by the insurance company.
Consumer noticed that the SRS light appeared on the dashboard and remained on. Vehicle was taken to the dealer for inspection, and mechanic determined that the SRS sensor needed to be replaced, and replaced it four times. However, the problem recurred.
Air bag light came on. Consumer took the vehicle to the dealer. The air bag module had to be replaced.
When attempting to start the vehicle passenger's side air bag deployed, then exploded inadvertently. As a result, the steering wheel caught on fire. Vehicle remained in a garage where the incident occurred.
While driving out of a garage air bags deployed inadvertently. In may 2004 the vehicle was serviced by the dealer due to air bag light illuminating. Currently, six months later, while driving out of a garage at 5 MPH the airbags deployed inadvertently.
While placing the vehicle in drive the driver's side air bag deployed. Prior to the incident the air bag light had come on intermittently. *ak
While traveling at 20-25 MPH consumer's vehicle was involved in a front end collision, and air bags did not deploy. Driver sustained minor injuries.
While driving at 45 MPH consumer's vehicle was involved in a front end collision. Upon impact, front and side air bags did not deploy. No warning light appeared prior to the crash. Dealership was notified.
While driving consumer lost control of the vehicle and hit a curb and vehicle flipped more than once. Both driver's side and passenger's side air bags did not deploy. Driver sustained injuries, and was transported by ambulance to a hospital. Vehicle was totaled.
While driving 35 MPH consumer's vehicle was involved in a frontal collision. Upon impact, both frontal air bags failed to deploy. Driver sustained minor injuries. Vehicle was towed tot he dealer for inspection.
My daughter and I were involved in an auto accident in my 2002 ford explorer when another vehicle pulled out in front of us. I was traveling approximately 60 MPH prior to slamming on my brakes. The ems driver estimated impact at 40 MPH. My vehicle sustained $6600+ in damages to the front end. Neither the driver nor passenger side airbag deployed. The ems driver and the wrecker said given the damage to the front end of my vehicle the air bags should have deployed. The ems driver also said it was typical of a ford to have the air bags malfunction. I sustained neck and low back injuries including damage to 4 disc in my spine according to the mri report. My daughter sustained injuries to her right shoulder, radiological testing is scheduled for later this month to determine the cause of her pain and loss of motion. She has also suffered with low back pain. I asked the mechanic responsible for the repairs on my vehicle at the dealership where I bought the vehicle about the air bags and was not given much of an answer. He basically said the damage did not go far enough into the engine area for the sensors to pick up the crash. Given the damage to my front end and the need for replacement of multiple parts under the hood of my car and the injuries sustained I did not find this to be an acceptable answer.
While driving 55 MPH vehicle was involved in a head on collision. Upon impact, dual air bags did nor deploy. No injuries reported.
While driving at 40 MPH consumer's vehicle was involved in a front end collision. Upon impact, air bags did not deploy, and no air bag warning light appeared prior to the crash.
Problems with the transmission, rear axle and seatbelts. (nar) *mr transmission problem was found out to be a problem in the rear differential. Vehicle was serviced also for parking brake not locking in position. Also, consumer encountered a problem with right rear hatch guide for door pin coming apart, and trim on driver's seat bottom was coming loose. In addition, air bag light on dash kept coming on and stayed on. *la
Consumer complained about an air bag problem. Consumer took vehicle to the dealer. The sensors were changed. However, the problem still occurs.
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