Crack in rear lift gate panel that LED to shattered rear window upon normal closing.
2002 Ford Explorer visibility complaints
Page 2 of 6: complaints 11 to 40 of 138, newest first, as owners wrote them.
Back tailgate panel was cracked (defect) and the back window just exploded when the tailgate was open.
At approximately 12:30 pm, a brief rain shower began and the windshield wipers failed to operate. After replacement of the wiper motor, and significant troubleshooting, it is likely that the gem module is defective. There had been several days of light, moderate, and heavy rain preceding this issue, during which the automobile was not driven. After this incident, the door-ajar light stays on, the automatic door locks do not work, and there are other electrical issues.
Tl* the contact owns a 2002 ford explorer. The contact stated that the lift gate window was shattered on the ground. The vehicle was taken to the dealer. After diagnosis they advised him that the hinges fractured and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was 140,738. The current mileage was approximately 149,229.
We opened the rear window to get something out of the trunk, lifted the window and the window exploded and crashed on my husband's head. It seems as if the hydrolics failed on each side of the rear window. Glass just shattered and was everywhere. My husband's hands were cut and his head was banged up.
Tl* the contact owns a 2002 ford explorer. The contact stated that the front passenger, rear passenger and driver side windows malfunctioned. The contacted mentioned that the windows could not be closed or opened. The dealer was contacted and the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure mileage was 149,983 and the current mileage is 206,000. Updated 11/07/12*lj the consumer stated all of the windows malfunctioned. Updated 11/07/12
Tl* the contact owns a 2002 ford explorer. The contact stated that he attempted to engage the heater however, the vehicle exhibited an abnormal noise and the heater would not engage. The vehicle was taken to the dealer who advised the contact that the heater box needed to be replaced. The manufacturer was not notified. The failure mileage was unknown.
When closing the rear hatch glass, the glass exploded. Car was parked inside our garage attached to our house. We were unloading packages and when we were done we reached up and pulled the window to close. The glass shattered all over.
None of the windows will work, they were operating properly and just quit. This vehicle is unsafe to drive, in an emergency, (such as a crash). The occupants of the vehicle could become trapped in the vehicle because the windows would not operate. If a fire occurred the results could be tragic. Ford is aware of this problem along with several other problems on this vehicle. Yet they choose not to repair or replace any of the known defective components. My vehicle has a lot of miles on it, but this problem along with other problems on this vehicle happens on lower mileage vehicles also.
The rear hinges gave way, and the back half glass exploded.
Tl* the contact owns a 2002 ford explorer. The contact stated the entire glass on all four doors exhibited permanent streaks which distorted his visibility. In addition, there were similar streaks on the front and rear windshield. The vehicle was taken to an independent mechanic who specialized in auto glass. The technician stated the failure was contributed to acid. The vehicle was not repaired. The approximate failure mileage was 3. All glass has a fog type film and streaks which obscures vision during night time and inclement weather driving. Updated 09/29/2011 *ln
I have a 2002 ford explorer that I purchased 8 months ago. I have had to replace the switch that controls the windows 8 times now. The driver side window goes down while noone is touching it and will not go back up. I have jumped the window up and disconnected the plug until I could afford it every time that this has happened. The cost is about $200 to repair. I feel that this is a safety issue because it is so frequent and until a person can afford to fix the problem you have to jump your window and disconnect the plug, allowing none of the windows to go down. What if there was an accident and putting a window down was the only way for an adult or a child to get out of this vehicle? To me that is dangerous! And terrifying! In 8 months of owning a vehicle that I paid $6,500 for I have now put $1,600 into on top of it! And I will continue to have to do so if this problem is not recalled. I have taken the vehicle to 4 different garages and the only "fix" option I am getting is to replace the switch! There has to be something more than this if the switch is going bad every month or more! This last time it took a whole 3 days for the switch to go bad again! I understand that some people may feel as though this is not dangerous or is not a safety issue, but lets be real here.....if the plug is not connected the windows cannot got down. So if there is a fire or an accident and this is the only way out people may die!! Some people may say to just keep paying to have the problem fixed, however it is getting expensive and it is not truly fixing whatever the problem is! Ford made this vehicle and should have to fix this issue!!
Tl*the contact owns a 2002 ford explorer. While parked, the contact was standing under the rear lift gate when it closed on its own and the glass shattered. The contact did not have severe injuries but sustained a headache and cuts on her head. The contact stated there was a recall the federal safety agency campaign id number: 07e104000 (component: visibility: glass, side/rear) on the vehicle. The recall repairs were performed on the vehicle prior to the failure. The manufacturer was contacted and stated the vehicle could be taken to the dealer for inspection and if the technicians determined the repairs were not performed correctly, they would cover the costs of the glass but if they were done correctly, the contact would have to cover the repair costs. The failure mileage was 58,263.
Tl*the contact owns a 2002 ford explorer ext wagon. The contact that stated that upon purchasing the vehicle he noticed that the transmission would shift in an awkward manner. The vehicle was taken back to the dealer who informed him that there was nothing wrong with the vehicle. The failure suddenly recurred and he had to replace the transmission. He also stated that 3 out of 4 window regulators have failed. The windows are not working normally. The liftgate in the rear of the vehicle was fractured which made it difficult to open. The vehicle had only been repaired for the transmission and the 3 window regulators. The failure mileage was approximately 10,000.
Tl*the contact owns a 2002 ford explorer. While the vehicle was parked, the rear hatch window exploded without warning. The dealer repaired the window according to recall 01i010000 (visibility: glass, side/rear) but the failure occurred again. The vehicle had not been repaired. The VIN was unavailable. The current and failure mileages were unknown.
Heater failed causing windows to "fog" over and decreased ability to see out windshield.
I have had many problems with my 2002 ford explorer. I started getting the crack in my hatch by the rear window in 2005. It has spread and gotten worse and I still have not fixed it. Last year in 2009 our ABS light has been coming on and off and when I go to brake at times it feels like they kick on at irregular times, but I also feel I do not have the braking power I should. In june 2010 I was driving the explorer and the o/d light starting blinking and the explorer was shifting out of control. We had to have the transmission replace and the u-joints and the rear axle fixed for around $2900. We also had to replace the battery in july 2010. I called ford motor company and told them all of my issues and they told me that since they did not have enough complaints they could not do anything about it. To this point I was aggravated and couldn't believe the way they had treated me and let alone others who I am sure made the same call. I feel this is a safety issue because even now when it is in gear in park the car seems to move back and forth.
Long list of repairs made this summer including computer, airbag sensors, A/C whole system, main window controls and now my transmission.
I have a 2002 ford explorer and for the past 5 years that I have owned it, the windshield wipers have been erratic! The front ones will come on whenever they want and alot when the turn signal is used. As of late they come on very often and is very distracting while driving. Today they were so unpredictable that they almost caused an accident with me and my 2 small children in the car.
Tl* the contact owns a 2002 ford explorer. The contact stated that the windshield wipers would independently engage intermittently. The contact stated the failure would occur during any type of weather condition. The wipers also fractured from the vehicle due to friction caused by the dry windshield. The dealer has not been contacted and the vehicle was neither diagnosed nor repaired. The failure mileage was 100,000 and the current mileage was 111,000.
Re the federal safety agency # 04v‑442. 2002 ford explorer. Liftgate glass hinge sheared and glass fell on me. I was told by service dept that ford recall 04s20 (performed in 2004) was only warranteed for 1 year, so I purchased new hinge kit (2l2z-78420a68-aa) and installed myself. After examining old parts, I noticed significant redesign. After discussion with a ford service manager it appears that initial recall repairs were insufficient and by his estimate the hinges last about 3 years. There were several modifications to the recalled parts and procedures since 12/04. My vehicle was repaired 12/20/04 so the most recent procedure was not followed at the time and most recent parts were not installed. Ford will not compensate for additional expenses once any recall repair was completed. I was not injured because I was opening the hatch slowly and had not let go before the hinge broke and the glass fell. I believed that the safety defect had been repaired. This is not the case. The danger still exists. I suggest a warning notice be sent to all owners that had recall performed before the final procedures (rcrit-04v442-7848) were developed. It would also encourage ford to cover the cost of repairs for the defective recall repair - including glass breakage - as they did for the original recall.
After starting the ignition on my 2002 ford explorer, my husband and I noticed an obnoxious smell in the car. My husband pulled over and looked under the car and did not see anything. I looked at the driver's door and saw smoke coming from the power window buttons. My husband turned off the ignition. He felt the buttons and they were very hot. Eventually the smoke subsided. He later on removed the fuse that correlated with the power windows. He drove the car home without incident.
All 4 windows on my 2002 ford explorer no longer work properly. You either can hear they are going to soon fail or have already failed (the driver's side window has already failed and I had to spend over $500 for the repair and now my passenger-rear window has failed and will no longer go back up).
I have a 2002 ford explorer. There was no accident or any reason leading up to the failure. Both of my rear door windows can not be moved down (or up). The switch mechanism does not work and needs to be replaced. This is an on-going problem that ford is aware of, that is costly to the consumer to repair and which could prove fatal should an accident occur and the occupants could not escape through the windows. I feel that a recall needs to be done about this problem as it seems to be a manufacturing/component defect of ford's.
This is an accident waiting o happen. My panel below the rear window in 2002 explorer may soon fly and hit another car on the freeway and cause a big accident. This is a problem from hundreds of other ford explorers. A recall should be made before major accidents happen because of this problem.
Back glass breaking upon shutting door , drviers door
Tl*the contact owns a 2002 ford explorer. When the contact attempted to close the rear lift gate door, the glass fell out of the door frame, and shattered. The vehicle was taken to an authorized dealer. The rear glass assembly required replacement. The vehicle had a prior recall repair performed under the federal safety agency campaign id number 01i010000 (visibility: glass, side/rear). The failure recurred due to the insufficient remedy repair. The current and failure mileages were 103,000.
Tl*the contact owns a 2002 ford explorer. The contact stated that the blend door which regulates the heat and the defrost systems has failed. The dealer replaced the actuator motor that controls the blend door. The contact was responsible for paying $650 to repair the vehicle. There were no recalls or warranties related to the failure. The failure mileage was $64,000.
2002 ford explorer rear window - the hinges or the slides on the side did not hold the window up for the window section of the rear door. While parked, the glass door came down onto the head of a person, the glass in the window exploded hitting the person in the head, causing the person to fall backwards into the bottom frame of the rear window assembly. The person suffered a large knot on their head and glass cuts. The ford dealer service department advised this is a "common problem" they have with this vehicle and that ford is aware of it but has not done anything about a recall or to repair the problem.
Rear window supports failed and were in a ford recall. Ford replaced them several years ago, but now the rear window will not stay up and is dangerous.
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