Went to place items in rear. Opened rear glass, glass shattered. Myself and my wife were both standing under the hatch when it shattered. No excessive force on the hatch was given. Wife received wounds to the head and hands. I myself received wounds to hands and arms.
2002 Ford Explorer visibility complaints
Page 3 of 6: complaints 41 to 70 of 138, newest first, as owners wrote them.
We lifted up the rear glass on our 01 ford explorer and it completely shattered. The whole back glass is now gone. Ford did a recall but only included 02 - 04 vehicles. They've had almost one million recalls for this particular problem however they said that it doesn't matter because the recall is only for cars made from 02 to 04. This seems somewhat frivolous.
Driving on highway, no debris, and our sunroof exploded. As the screen was closed no injuries, but potential for cut and eye injuries by razor sharp glass. No one behind us affected. Huge noise very startling.
On monday june 1st we were loading items into my explorer for a garage sale and my husband went to close the door and when he went to close it just exploded everywhere. Luckily by the grace of god my grandson was not around the vehicle at that time. I just feel that ford should be responsible for this repair because even though I was not the original owner whenever the recall was posted, they should still honor it.
Rolling down passenger side window when I heard a loud pop and the window slid down and will no longer go up or down.
I popped open the rear lift gate window of my 2002 ford explorer, and as it did not open fully, I pushed it upward slightly out the way. The gate window assembly collapsed, shattered, and fell on my head. Fortunately, I was not injured, but it was unnerving to say the least. Investigating further, I see that this is actually not an uncommon occurrence: http://www.carcomplaints.com/ford/explorer/2002/windows_windshield/rear_lift_gate_window_exploded.shtml something needs to be done, and soon, our somebody is going to get blinded or worse.
My SUV was parked in the driveway. I pushed the rear window release button to open the rear window and it exploded. Glass fragments were found up to 12 feet in all directions. The noise it made was loud, like a shot gun had gone off. A professional auto mechanic told me that my rear window regulator must have malfunctioned. Clearly this is a design flaw that ford should rectify and fear for the safety of anyone owning/using this vehicle. I'm currently searching for replacement parts.
I open up my back hatch to get my bags out and as I was getting my bags out of the back the window exploded all over me.. Class got in my neck and on my back thank god I had a hat on or my face would of got all cut up.. Something needs to be done this has happen to many people. There is not reason for this, someone is going to get hurt very bad.. What has to happen someone lose a eye before something is done.. I am not waiting I am getting a lawyer.
1.) my heating does not work. The air conditioner works, however, when you turn the knob for heat, it makes a ticking sound and no heat. We took the vehicle to several garages, 3 in all, who have states they see this problem often with my model ford explorer xlt.
Placed an item into the rear storage area of my 2002 ford explorer. Window didn't stay up, so I gave it another push with my hand. I didn't push hard. The window exploded in my hand. Glass flew everywhere. Ford had a recall on this which I had fixed early on in my ownership of the vehicle. I ended up with glass slivers in my hand and now I have a vehicle with no rear window.
Crack developed in area below lift gate glass. Now the door ajar light goes on and off, as well as the buzzer. The glass does not shut properly and is inoperable and the area below the glass has completely fallen away.
Within four months from date of purchase my 2002 ford explorer xlt 4wd start having problems. They are: 1. Vibration inside including physical movement inside when driving with rear window crack over 30 MPH. The faster you drive the grater the vibration. I took the explorer to several dealers, they inform me that this is normal and it's refer to as helicopter effect. 2. The digital keypad stop working. 2. The keys don't open the door 3. The transmission slip, kick and delays when put in drive or reverse. 4.transmission delays going into overdrive. 5.the passenger side quarter panel glass shatter twice, at first I taught someone had broke it and my son reported it to the police. The insurance company replace it and few months later in my garage it shatter again and that's when it all came together. This time my son fix it for me. 6.theres also a winding some coming from under the SUV and my son thinks it have something to do with the diff, keeping the vibration in mind. 6. The latch that secure the rear where the jack handle is located broke.
Same as noted from other ford explore 02 owners.....the bottom of the rear window is cracked shortly after purchase in 03. I have now attached a sign using stick on letters that read on the back panel "ford quality' with an arrow pointing to the crack as the dealer and ford will not do anything about it as evident by all the complaints. I think ford needs this type of publicity!
2002 ford explorer rear differential clutch part failure. Consumer wants assistance from ford to cover the repairs. *nj the consumer stated numerous parts failed on the vehicle. Those failures included: the differential compass, HVAC blower motor, one of the rear window lift motors and one of the seals on the rear differential failed.
Right below the rear window cracked from window down to the bottom of door. (top half) I thought at first that someone must have tried to break in using a pry bar. Went through the car wash and when I came out I noticed the crack. Pissed me right off..I hate driving damaged cars.. This was not called for..why did it crack?
Purchased a 2002 ford exp eddie bauer ed used with 35,000 miles. Transmission had to be repaired within 3 weeks due to 4wd malfunction covered by warranty. Passenger side window motor assembly has been replaced once, and window regulator has been replaced once, and is in need of a second replacement. Took to local dealership and was told window was not meant to be lowered halfway. The rear hatch has also cracked completely down from window to lower panel. Dealership will not acknowledge issues with this occurring, but upon further research have found this to be a common problem with this vehicle make and model. Overdrive light blinks continuously and dealership reports it to be a malfunctioning electrical switch repair cost at around $400. Have continued to drive vehicle, but will no longer drive vehicle after discovering that this is a precursor to transmission failure. May possibly trade-in this vehicle and lose monetary value for private sale. Will not be responsible for selling this vehicle to a private party and risk injury to next owner. Shame on ford for not taking care of their customers.
Tl*the contact owns a 2002 ford explorer. While the vehicle was parked and the rear tailgate hatch window was a quarter of the way down, the contact's son retrieved items from the trunk and the middle piece of the rear end was literally hanging off. The window glass shattered everywhere. His son was uninjured, but the contact believes that this should not have occurred if no pressure was applied to the window itself. The contact drove to the dealer and was informed that the failure was not covered under warranty, nor a recall. The current and failure mileages were 136,739.
We own a 2002 ford explorer that we purchased used with 40,000 miles on it. Since purchase we have had 3 power window motors go bad, both rear bearings replaced, the back door panel is cracked, the A/C doesn't work, and now it looks as if the transmission is going bad. If so many people with this vehicle have all the same problems how can there be no recall?
2002 ford explorer- a nightmare of problems that keep getting worse. It has 56k miles on it and I am about to replace the transmission. Fuel pump , 2 rear springs, 2 wheel bearings and the drivers side window motor have already been replaced. Neither of the 2 rear windows roll down and the back hatch lift replace on recall is broken yet again. This is the biggest hunk of junk on 4 wheels. Ford needs to do something. Thank god I didn't buy it new because that really would have been a rip off.
Tl*the contact owns a 2002 ford explorer. The contact stated that after several attempts to open the lift gate she was able to open it, as a result, the hinge broke and the bar that held the glass broke then the glass shattered. As of may 27, 2008, the dealer had not repaired the vehicle. The failure and current mileages were 101,000.
Tl*the contact owns a 2002 ford explorer. She noticed that the frame for the glass on the rear window was cracked. The dealer stated that the manufacturer would no longer provide a free remedy for the visibility: glass, side/rear (the federal safety agency campaign id #01i010000). As of may 23, 2008, the dealer had not repaired the vehicle. The failure and current mileages were 73,000.
On my 2002 ford explorer SUV I have had to replace 3 of the 4 wheel bearings and hub assemblies(approx $250 each), with the 4th not far behind. I have also had to replace the 4-wheel drive module(approx $400-$500). I have had problems with the rear window motors going bad and having to replace these too. The air conditioning unit has stopped working. The passenger air bag dummy light has come on for no reason. The seat belt warning chime often comes on and will not go off, even though you have buckled your seat belt. You have to slam the buckle into place for it to go off and sometimes this does not work either. The transmission is now making a lovely clunking sound when shifting from park to drive and when you try to put it back into park, it does not want to. You have to put it up to park as far as it will go then go back to neutral and then into park from there. We have replaced the emergency brake shoes on both sides because they were completely worn off even though we do not use the e-brakes. These problems are just piling up one after another. I went to an internet site that has complaints about vehicles and found that there are hundreds of others with the same problems on their 2002 ford explorers of all kinds (xl, eddie bauer, special edition, etc.). Why hasn't ford done any recalls for these problems? Does it require multiple injuries or even death for them to take responsibility???
Rear panel was cracked which then lead to the rear window hinge failing and the window shattered in an unprovoked manner.
Problems with this explorer over my ownership include: -rear glass replaced -front brakes replaced -rear wheel bearings have required replacement, -parking brake issues, -new tires, etc.
Where to start... Broken cruise control, headlight switch has a short, driver side passenger window doesn't roll down, trouble going into gear, car suddenly dies at interstate speeds, loud grinding sound from the engine bay (like an electric knife sharpener) that is getting increasingly more frequent, service engine soon light will not go off, brakes squeal and don't stop the vehicle properly, support for the hatch (which is cracked 8 inches or so in two places) doesn't lift hatch completely, and the fuel economy is down to 4-6 mpg in the city. I hate it! I don't feel like my girlfriend is safe driving it, and I think ford should be forced to make their wrongs into rights!
Power window opener on drivers side quit.
The noise was the indication of a problem, took the car in for noise coming from the wheels. Was told by ford garage all four wheel bearings needed to be replaced I was very shocked. When ford mechanic said this was a recurring problem and common in this year and model I was angry. Not soon after that the four wheel drive module went out and needed replaced. This car is five years old with at the time 82,000 miles on it. Now the transmission is slipping. Earlier we had to replace the automatic driver's window power motor which was also expensive. Had to replace rear axel bushings too.
Tl*the contact owns a 2002 ford explorer. The contact noticed that the rear glass was cracked from the top to the bottom of the glass. He noticed another crack beginning to form at the top as well. One crack is in the center and the other is on the top right. The manufacturer stated that they would assume a small portion of the cost to have the glass replaced, but did not state whether the failure would recur. The failure mileage was 25,000 and current mileage was 46,700. Updated 04-02-08
The rear windows was recalled and the repair was performed. Now the back window failed as I am told by the ford dealer has cracked. After some searching I see this is pretty common after the repair. Http://www.carcomplaints.com/ford/explorer/2002/windows_windshield/rear_lift_gate_window_exploded.shtml
Opened the liftglass on the rear of the vehicle and the glass shattered. No excessive force was used. Contacted ford dealership and said that it was my responsibility since the recall repair had been performed 6 months ago. I am paying for repair.
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