2011 Ford Explorer airbags problems

Filed Mar 25, 2025 · Airbags, Body · 30,000 miles · NY

The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer for the air bag warning light being illuminated and the dealer diagnosed that the front passenger’s side air bag sensor had failed and needed to be replaced. The dealer informed the contact that the part was ordered; however, the vehicle was not repaired. The dealer was contacted regarding the federal safety agency Campaign Number: 24V031000 (Structure); in February 2024 and the contact was informed there were no parts available for the recall repair. In July 2024 the contact received a letter stating that parts were available, and an appointment was scheduled for October 2024. At the time of the appointment, the dealer informed the contact that the recall repair could not be performed due to parts not being available. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000. Parts distribution disconnect.

Filed Oct 22, 2024 · Airbags · NY

Pursuant to the attached pdf file this relates to component parts of the air bag system. When these connections fail or have an issue it disables all of the safety features in the vehicle related to the air bag system and will prevent airbag deployment or any operation in a crash. This has been an issue since we purchased the car used with around 35,000 miles on it. Multiple repair attempts have failed. At 61,000 mile I was told that they would have to replace the connections but since it was more than 60,000 miles the cost of that repair would be out of my pocket as they would no longer honor any warranty coverage. Ford customer service in Dearborn agreed with that assessment. The cost estimate at that time was given at a minimum of $3000.00 dollars. This issue remains unresolved to this day and time as I have tried to appeal that decision and while I have tried to find an independent repair shop that would do this work. To date no independent shop will do this as it effects a safety system. At a 100,000+ miles now I am transporting my grandchildren in this car without the benefit of an operating airbag system due to Ford's continued failures.

Filed Mar 21, 2024 · Airbags, Seat belts · CA

The airbag warning light keeps coming on after continued checks and fixes. The dealership zip tied connector c211 and the light went off for a bit then came back on, the seat belt has been replaced but the light came back on, and all other components have been checked but no matter what the fix the light stays on. This is an issue many people have and Ford should be responsible for fixing it.

Filed Mar 2, 2024 · Airbags, Body · GA

Driver side window panel flew off during my drive on the interstate directly after I noticed it being loose for the first time. 3rd row seatbelts leak when it rains on both sides. Rear backup camera is opposite/flipped and goes in and out. Trunk will close on you after opening it up with the car not running. It will not sense movement when the car is off and continues to shut resulting in harm.

Filed May 22, 2023 · Airbags, Electrical · OH

The dash lights go off then it's says starting rebot. Air bag lights stay on. Check engine light on says miss firng. All Carfax report was forged. Dealer said needs new engine but was not told by seller. No one will fix it they say not worth the price for car. I over paid big time. Got lied too.

Filed Oct 25, 2022 · Airbags · MD · crash

2011 ford explorer. Consumer stated that during a collision the airbags did not deploy.

Filed Apr 7, 2022 · Airbags · WI

Airbag fault

Filed Mar 11, 2022 · Airbags, Steering · FL

Airbag light stays on after have completed all the fixes as stated in the official TSB 12-5-11 05/29/12. The steering has become extremely difficult to turn at low speeds or moving for a complete stop. It is freezing up and get harder as time goes by. The recall is expired, but the symptoms are the exact same as the recall stated.

Filed Nov 3, 2020 · Airbags, Seat belts · 153,000 miles · KS

My air bag control light came on 3 years, I took the vehicle to the ford dealership a d they discovered the seat belt pretensioner had shorted out. It was replaced at my expense. Fast forward to today and the same light is back on for what I imagine is the seat belt pretensioner again! The light stays on from the time the car is started till it's turned off.

Filed Oct 10, 2019 · Airbags · 80,000 miles · MA

Airbag system malfunction light comes on and off seemingly randomly. No correlation to temperature or humidity. No correlation to being in motion or stopped. Sometimes it stays on for long periods of time (I.e. Months). Based on research I've done, it seems that when the airbag indicator is lit, the entire airbag system is off. This is a major safety issue. After about 1 month of it being on steadily, I had it fixed at the dealership, franklin ford, in franklin, ma. They fixed it through a tsb where connectors were cleaned and re-greased with dielectric grease. This fix lasted about 1 year. After this time period the airbag light came back on, again intermittently and randomly. Again, after about 1 month of steadily on, I took it back to the same dealership, where it was diagnosed to be the same issue. The vehicle was repaired using the same tsb method. This leads to a logical assumption that this fix is only temporary and I will continuously need to have it repaired. I've read accounts online of several other users experiencing this same issue.