The contact owns a 2012 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim on the front windshield started detaching. The contact could hear the wind coming into the vehicle from the windshield while driving at various speeds. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 110,000. VIN tool confirms parts not available.
2012 Ford Explorer body complaints
Page 4 of 6: complaints 71 to 100 of 144, newest first, as owners wrote them.
The contact owns a 2012 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that the corners of the front windshield were uncovered. In addition, the contact stated that the remaining front windshield trim was detaching. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirm parts not available.
The contact owns a 2012 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 65 MPH, the exterior A-pillar trim detached from the vehicle and flew off. The contact purchased the trim piece and replaced the trim piece three times; however, the failure reoccurred. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
In February of 2024 I had a second windshield exterior trim come off on the highway. The poor people behind me almost lost control of their vehicle on the ice because of this hitting their car. I have purchased this part in the past for the right side as that was coming off the passengers side. I had it replaced at my expense and would like to get that money back as it was a faulty part obviously. This cost me a great deal of money. I do not have the money to do this again while you are waiting to figure out how to make all the parts for people. This is now becoming a bigger issue as water is getting inside my vehicle around the dash. It looks also like someone tried to repair this part that is attached to the vehicle long ago (glue or weld), previously broken on drivers side. I have called Ford here in Pocatello, Idaho three times now. They said, "We do not have a remedy just yet on the recall. It should happen later in the year around November and you will receive a letter." One person told me I could just buy the part and have it replaced. When there is a recall, I should not have to do this. Please contact me at: [XXX] or [XXX] I look forward to getting this resolved soon. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2012 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior A-Pillar trim detached from the vehicle. The contact stated that the failure reoccurred, and the exterior B-Pillar trim also detached from the vehicle. The vehicle was taken to an independent mechanic where the parts were replaced; however, the failure reoccurred and both trims detached from the vehicle. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 175,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while her daughter was driving at approximately 65 MPH, the driver's side A-Pillar trim detached and blew off the vehicle. The contact recently received notification of the federal safety agency Campaign Number: 24V031000 (Structure), and currently the passenger’s side A-Pillar trim had loosened up. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the trim panel on front windshield detached and impacted with the passenger’s side window. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2021 Ford Explorer. The contact stated that while his wife was driving at 65 MPH, a pillar trim detached from the vehicle. The local dealer was not contacted. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure was approximately 168,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 45 MPH, the driver’s side exterior A-Pillar trim flew off the vehicle. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
The contact owns a 2012 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached. The contact stated that there were missing pieces of trim, and pieces of detached trim were loose and flapping. The dealer was not made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.
Driver's side window trim piece (which includes keyless entry keypad) detached from vehicle while driving 70+ mph & smacked several times against driver's side window before busting off. Bottom part is attached by wires (for keyless entry pad) & continued to smack against the window several times before I was able to safely pull over and tape to vehicle. I'm surprised it didn't bust the window as hard as it hit and startle of it detaching could have caused an accident in heavier traffic. Also, trim pieces on both sides of rear window are cracked in the same area on each side. I wouldn't be surprised if they flew off at some point and hit a car travelling behind me.
Seam seal where the roof, D pillar, and hatch area meet had a hole in it leaking water into the cabin causing underpadding of the floor to become soaked and creating a moldy/musty smell. Patched hole to stop water leak. Ruined the carpet from the spare tire well up to the front passenger floor board
The exterior A pillar on my Explorer flew off while driving. I had to pay out of my pocket to repair this. Now I have been notified that there is a safety recall notice on this item. I should be compensated for the repairs I had to make as a result of this faulty part. How do I go about receiving compensation from Ford?
The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 45 MPH, she became aware that the electric power steering was not functioning properly with the "Service Power Steering” message displayed. No warning lights were illuminated. The vehicle was taken to the dealer, and it was diagnosed and determined that the rear suspension toe link needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 19V435000 (Structure) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the federal safety agency hotline for assistance. The failure mileage was 130,000.
February 2023 I was driving on interstate approximately 75 mph. This was not a particularly windy day. The passenger side windshield trim molding ripped off the vehicle. This is a piece approximately 2.5 feet long. Just a few weeks later the same thing happened on the driver side molding while driving on a state highway approximately 60 mph. After the first incident I have noticed multiple other Ford Explorers with this same cosmetic issue. I ordered a new set for both sides via Amazon and installed them in April 2023 but approximately 6 weeks later the passenger side tore off again while driving. The new driver side molding is hanging on but I hear it rumbling and cracking when on the highway. It is a matter of time before it will also fly off. I pray that no one is hurt when this happens. Aside from the cosmetic appearance issue this is a very dangerous problem as these pieces of the vehicle are flying off at high rates of speed & can damage other cars or cause a collision. I have talked to other owners with the issue and all complain of the problem on 2012-2015 Ford Explorer models.
The windshield molding / trim on the driver side detached and flew off almost hitting a car behind me.
The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 35-40 MPH, the trim around the windshield suddenly detached from the vehicle. The contact took the vehicle to the dealer who confirmed that it was a known failure. The contact was informed that the trim needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2012 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield trim panel separated and flew off the vehicle. The contact veered to the side of the road. The contact was able to continue driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 72,000. The VIN was unavailable.
Driver's side windshield trim panel detached at highway speed.
The contact owns a 2012 Ford Explorer. The contact stated while driving 60 MPH, the front windshield trim detached from the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front windshield trim to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
The contact owns a 2012 Ford Explorer. The contact stated while driving 75 MPH, the contact heard an abnormal snap and saw the trim panel of the front windshield detach from the vehicle. The vehicle was taken to an auto glass shop and the vehicle was repaired; however, the failure recurred. The manufacturer was contacted and stated that the vehicle was out of warranty and that there was no recall for the failure. The failure mileage was 90,000. The contact stated that the trim panel has been replaced 3 times now. The fourth set of trim panel is now cracked and will have to be replaced again. All sets of trim panel were purchased from and installed by the same two companies each time. The contact also stated that the failure mileage was 50,000.
While traveling at highway speeds, the windshield trim panel on the passenger side of my Explorer, suddenly flew off my car, and caused the car behind me to swerve side to side. Fortunately, they did not have an accident, but it looked like they would for a moment. We weren't sure what happened until we pulled off an exit and examined my car. Unfortunately, traffic was heavy and I wasn't able to go back and pick up the trim piece. I have priced out the repair, and I understand the should be done by the dealer, or a glass shop, as it's now suggested the trim pieces be applied with some form of adhesive, in addition to the clips which normally hold it in place. My explorer has only 140,000 miles on it, and it's in excellent condition inside and out. I believe both trim pieces should be replaced by the dealer, performing the additional necessary steps to insure the trim pieces are bonded into place properly.
The contact owns a 2012 Ford Explorer. The contact stated while driving at approximately 70 MPH, the driver’s side windshield trim panel detached from the vehicle. The vehicle was taken to the local dealer who installed a replacement panel to fix the failure. The contact stated that the passenger’s side windshield trim panel also experienced the same failure. The contact stated the failure had occurred twice on the driver’s side windshield panel and twice on the passenger’s side panel. The manufacturer was not notified of the failure. The failure mileage was 82,000.
Windshield trim on my 2012 Ford Explorer keeps coming/flying off. The trim keeps coming apart. Happened twice since owning my SUV and replaced.
Driving down the freeway and one of the windowshield trim pieces flew off the car. About a week later it happened again with the other side.
The windshield trim is deteriorating and flies off occasionally while driving down the road. These pieces of flying debris could fly off and hit another car or worse a motorcyclist. This pertains to the investigation the federal safety agency and ford are currently working on.
Driving around 70 mph during last summer and trim piece on driver side pillar flew off. Into traffic. I bought a new one and installed. Saw a news article today about it and wanted to let you know.
The contact owns a 2012 Ford Explorer. The contact stated while her husband was driving 65 MPH, the front driver’s side trim detached from the vehicle and landed in the middle of the road. The driver then continued driving to his destination. The driver took the vehicle to the local dealer and ordered the front driver’s side trim. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 55 MPH, he heard an abnormal snapping sound then a clunking sound coming from underneath the vehicle. The traction control and the ABS warning lights were illuminated. The contact was able to get the vehicle back to the residence while driving approximately 10 MPH. The contact stated that the front subframe was corroded, causing the subframe to fracture and the wheels were pushed outwards in opposite directions. The contact had taken the vehicle to a certified mechanic who replaced the subframe. The manufacturer was made aware of the failure. The approximate failure mileage was 139,000.
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