There is a foul smell in the vehicle, maybe burning plastic on the vehicle or exhaust. The fumes gets inside the vehicle that can make it unbearable when you have the AC on. You can not stay in the car. The AC has to be turn off and all windows open in order to continue driving. I brought the vehicle back to the dealership for service, last year. The service representative informed me that it was a plastic bag that got stuck in the exhaust. Once its burned off the smell will be gone. However. It does not seem to be the case. The foul smell is getting worse that its unbearable to stay in the vehicle with the AC on.
2013 Ford Explorer fuel system complaints
Page 6 of 6: complaints 131 to 153 of 153, newest first, as owners wrote them.
The first thing I noticed was that the car felt like it was sputtering and running roughly. When I came to a stop light, it ran really rough and just died. It started back up and I was able to drive it home. Not knowing if the problem was just a fluke or not, I drove it the next day. After having gone about 8 miles, it did the same thing again. The engine runs rough and then just dies. It also happened to my husband as he left our neighborhood. It started to die on him but he put it in neutral and gave it gas. He took it to the local lincoln mercury (bayway) on gulf freeway in houston, tx. They kept it for almost 3 days, could not find anything wrong and one of the service managers drove it the last day and it never happened to him so problem was not found. Today as I was traveling down the gulf freeway (I-45) service road I slowed down for a light, the car sputtered and died while sitting at the light. The car was hard to start up and I was able to get it going and trying to drive it to mcree ford where I bought it last summer. It stalled and I had to have it towed to dealership. Last week when I was driving around in it, the whole A/C system turned off and it started blowing hot air. All the A/C lights had gone out. Don't know if that was part of a problem or not.
I received a safety recall notice # 13s04 from ford on a fuel delivery module that needs to be replaced. The recall notice was dated july of 2013. My ford dealer tells me they cannot get the part--don't know why. I called ford customer service and was told--computer has my part on order--but they cannot or would not tell me when I could expect the part and if I should happen to smell gas take the car to a ford dealer. What's going on????????
When I accelerate fast, the exhaust enters the vehicle from the AC unit. My car was in 3 times before the prescribed technical service bulletin (12-12-4) was performed, which by the way does not fix the issue. Cant even imagine hooking up our boat to this vehicle as it will probably kill us with carbon monoxide poisoning. My 10 year old son has had bronchitis 4 times since we have had this vehicle.. Hmmm possibly related!! It is only a matter of time before a child that is strapped into his seat dies of c.m. Poisoning! The smell is extremely worse in the back seat, nevermind sitting in the 3rd row! You would probably die a silent death rather quickly!! And the worst part of all... Ford's ceo [xxx] and ford as a whole is very aware of this issue. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
When accelerating, with engine rpms rising above 3500 RPM exhaust fumes begin to enter the cabin through the AC ducts. Odor is present regardless of ventilation mode (recirculation or fresh-air). All attempts at repair, including official tsb bulletin published by the ford motor company (tsb 12-12-4) and inspection by field service engineer, by ford dealership service center personnel have failed. Here is a part of a response from ford to my service technician on 10/10/2013 this concern is currently under investigation. When a resolution is available, the dealer will be notified with a tsb, ssm, fsa, or broadcast message." I think this problem exists in every ford explorer manufactured since 2011 to present but consumers either don't know it is happening or they don't know to take it to ford. Others with the same complaint on this website: 2011-10545178, 10537052, 10485394, 2012- 10466807, 10458341, 2013 - 10548667, 10547404, 10545106, 10534074, 10531802, 10522939, 10511749, 10503135, 10497684, 10493493, 10472937, 2014 ' 10536610 (so far). One case (10521718) even had to be taken to the hospital because of the carbon monoxide. Page 206 of my owners manual states 'warning: if you smell exhaust fumes inside your vehicle, have this checked immediately. Do not drive your vehicle if you smell exhaust fumes. Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects.' ford won't do the right thing and buy this vehicle back from me and because I bought the car certified preowned from ford, when it was only 6 months old and 16000 miles, I can't lemon law the vehicle in fl. I have a dead vehicle that I can't drive because I won't risk mine or my family's health, so I'm at my wits end.
Tl* the contact owns a 2013 ford explorer. The contact received notification of the federal safety agency campaign number: 13v227000 (fuel system) in the mail and stated the dealer informed her the parts were not available for the repairs. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2013 ford explorer. The contact received recall notice the federal safety agency campaign number: 13v227000 (fuel system) in the mail several months ago and stated the dealer informed her the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
As I was driving I-10 westbound in houston there was a very loud definitive explosion in the area of the gas tank on my 2013 ford explorer. I immediately lost power and coasted to the hazard lane. The fire trucks arrived and the firemen applied putty to all of the leaks around the fuel tank. It was confirmed that all of my fuel had dumped out immediately during the explosion preventing further damage and fire. Just having filled my gas tank, I feel lucky to be alive right now. I am really at a loss of words as to why ford motor company and the dealer mac haik ford did not notify me of the fuel tank leak recall, especially since the vehicle was just in the service department at mak haik less than a week ago. I had clearly requested that all recalls that may be applicable to this vehicle be ascertained prior to releasing it to me.
Tl- the contact owns a 2013 ford explorer. The contact stated when she called to make an appointment she was advised that part needed to remedy the recall was unavailable. There was no time frame available for the part. The manufacturer was made aware of the issue. The contact has not experienced any failures. The current mileage was 4,200.- ll
Tl* the contact owns a 2013 ford explorer. The contact stated that the gasoline would disappear when refueling to capacity. She also began to smell gasoline in the vehicle. The contact received notification of the federal safety agency campaign number: 13v227000 (fuel system, gasoline) and the vehicle was taken for repair however, the contact continued to smelled fuel after the repair. The manufacturer was notified and informed her that all of the recalls procedures had been performed accordingly on the vehicle. The approximate failure mileage was 5,200 and the current mileage was 5,800.
Purchased vehicle in early 2013. While driving at various speeds noticed exhaust fumes coming from air vents. Called my local ford dealership and they advised that it was normal to smell fumes because it was a new engine. Now six months later, I continue to smell exhaust fumes through air vents while driving but it seems to be while at high RPM's over 3000. I researched the federal safety agency website just to make sure I wasn't the only one and noticed that the following the federal safety agency id complaint numbers are also associated with exhaust fumes coming through air vents. They are #10522939, 10521718, 10511749, 10503135, 10472937, 10497684 and 10493493. It seems that there definitely is a problem with exhaust fumes entering the cabin while driving. I just received safety recall notice 13s04 for a possible fuel leak but I don't think that will stop smell from coming through the air vents. Seems to be that some kind of seal or gasket is not operating as required to keep fumes from entering the cabin. I hope that ford gets serious about conducting some testing for a possible fix or recall. As others have complained, I try not to use my vehicle when transporting my family as they could be exposed to harmful exhaust fumes. This vehicle is not safe.
Tl* the contact owns a 2013 ford explorer. The contact stated that after receiving notification of the federal safety agency campaign I.d. Number 13v227000 (fuel system, gasoline) the contact took the vehicle to the dealer. The dealer stated that they did not have the parts needed to remedy the vehicle. The contact called the manufacturer and the manufacturer did not provide any assistance. The failure mileage was 12,000.
I have noticed that my fuel tank is emitting strong hydrocarbon vapors due to the tank being pressurized without a fuel cap. It does not come with a fuel cap. I can see the possibility of these vapors in a closed space possibly causing a fire. I am a retired firefighter and I have seen this numerous times with gas cans left in garages with gas hot water heaters.
I started driving and engine started revving up, took foot out of gas pedal an vehicle continued revving up to 3,000 RPM in slow speed. Change transmission to "n" and vehicle continued at 3,000 RPM. Changed back to "d" and did not changed, once again change to "n" and back to drive and RPM came down.
My wife brought our 2013 ford explorer into our dealership, early may 2013, in regards to smelling gas fumes outside the car and the service advisor at the time mentioned technical terms that made my wife believe that this was normal. Later, I dropped off our 2013 ford explorer on june 13, 2013 (8am on thurs) at our dealership in regards to personally smelling gas fumes outside my wife's primary car. They took the vehicle in during our 2nd visit to investigate this gas odor and they confirmed it. The service advisor also mentioned a recall was issued for a fuel related issue (during 2nd visit) and we were not sure if this was related at the time. My concern are the following; why was this not taken care of during an earlier visit and I'm frustrated with the protocol our dealership followed for this potential safety hazard.
I bought my explorer january 3, 2013. A few weeks later I began to smell gas fumes coming from the airconditioner vents when starting the ignition. It only lasted a few minutes before the fumes were no longer smelt. This continued to go on for months, randomly, whether the gas tank was full or empty, whether it was driven for miles or if it was starting for the first time that day. Multiple passengers, including my daughter, have smelt the fumes and questioned whether it was safe. My mother and cousin both purchased an explorer as well & both immediately had the same problems. I called the salesman that I purchased it from and he advised that I have it looked at. Shortly after, I learned about the mass recall that ford had placed on the explorers. I immediately took it to the service department (june 6, 2013) & was told that they couldn't find anything wrong with it according to the computer. I insisted that they take another look at it because this was happening too often & by this time my garage had started to smell like gas. The dealership decided to place me in a rental car & take a longer look it. I was told that next monday that ford would honor my complaints & have the parts replaced. This has yet to happen. I am currently still in a rental due to ford not wanting to replace my parts until they mass produce the faulty part. I was told that it will be this october before they consider replacing my part now. This explorer is dangerous due to the fumes and chance of explosion. It is also a fire/explosion hazard for me to have it parked at my house. My explorer remains useless at the dealership. My mom was told she shouldn't bring in her vehicle until october some time due to not having the part. This is 3 new explorers that are not covered under the recall and that are dangerous to my family and other families on the highways. I can only wonder if there are more.
My 2013 ford explorer has been at the dealership for 3 weeks now and still no replacement parts for the fuel pump. I have contacted ford directly 3 times and they can't give me an answer and have been in constant contact with the dealership and no one can tell me when this part will be ready. I have been given a rental but it is a chevy impala, not anywhere near the size of my explorer, and had to fight to get that as they only pay for a compact car. I have two young children and this is summer time and we are doing a lot of traveling that is very difficult without my explorer. It would be nice if someone could give me an answer about how much longer this is going to take. I am beyond frustrated and ready to ask ford for my money back so that I can buy a different vehicle but I assure you they won't do that. What is even more irritating is I am paying a monthly payment and insurance on a car I have been without for almost a month. Someone needs to step up and get these parts out to the dealerships. I also did not know about this recall until reading an article about it. Nice to know that I was never notified by ford!!
Taking a trip in my 2013 ford explorer sport (texas to florida) with the 3.5 turbocharged engine in raining conditions and vehicle began to shake violently, shudder and stall when I attempted to accelerate. Would not drive properly, check engine light came on and vehicle had to coast off highway and stay in hotel until dealership opened next day. Loss of time and very dangerous.
There was gasoline leaking out of the fuel module into my garage when I went to get into the explorer to go to work. I also have a gas hot water heater in the garage beside where I park the explorer. I was not aware there was a recall on this until I got it to the dealership. The fumes were extremely strong. I opened the garage door and let the fumes dissipate and drove it to the dealership for repair where I found out no parts are available and won't be until possibly september. I was told that my vehicle is not drivable in its current condition. I am handicapped and have an electric chair carrier on the back of the explorer which I have to use to take my electric chair to work. Now, I have no vehicle and have been home for over a week with no vehicle I can drive. I asked ford to swap my explorer for an identical one which was denied. They offered me a 15 passenger van to drive until my vehicle is repaired but I would have to pay the taxes on the rental cost daily until mine is repaired. I can't get a 15 passenger van in my driveway much less my garage! I need my vehicle repaired now or a new vehicle. I can't just drive anything due to my disabilities. In addition, it should not be my responsibility to pay taxes on a rental vehicle until mine is repaired as it is not my fault that ford's fuel modules are defective. I can't afford that cost in addition to my monthly car payment and gas costs.
From my ford explorer limited (with 5000 lbs factory installed tow package), there was a high smell of gasoline after fueling vehicle. Odor did not diminish. I brought the vehicle to ma dealership, (5-17-13), where mechanics determined that gas tank was leaking. Parts not easily available. Gas tank and fuel pump had to be replaced. I spoke with ford ne regional mgr, [xxx], and requested an upgrade to my warranty from 5yr to 7yr. She said, "ford does not pay for pain and suffering," after I said that this was a serious fire safety hazard. She told me that nothing happened so it can't be considered. No upgrade allowed! And she also told me that "parts break, and have to be fixed.!" after 11 consecutive days at the dealership, the car was fixed by 5-28-2013. The myfordsync system has been a nightmare. It has been serviced 10+ times since purchase in 9-2013. Complete failure to work has happened. Blank screen, no backup cameras. Very expensive vehicle. I spoke with the dealership manager about a warranty upgrade, but he has not responded to my questions, even though he said that he, "has never seen this gas tank problem." this car has required more than 15 days of repair in the first seven months, and it is well under 15,000 miles. The current gas mileage is well under the sticker mpg of 26 highway. It is ranging from local of a best of 19 mpg to a best of (highway) 21mpg. Towing it is 14 mpg to 15.4mpg. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2013 ford explorer. The contact stated that the vehicle emitted a strong gasoline fuel odor. The vehicle was taken to the dealer and inspected. The failure was located at the fuel tank, which was leaking fuel. The vehicle was not repaired. The manufacturer advised the contact that the vehicle was not included in the federal safety agency campaign number 13v109000 (fuel system, gasoline). The failure and current mileage was 10,500.
The fuel pump started to come apart under normal driving condition releasing raw gas fumes into the passenger cabin. This defect made the car unsafe to drive.
I am reporting an emission issue with this vehicle and the previous one I had with same issue. Something needs to be done to make this not happen to anyone else. I am breathing exhaust fumes in the cabin at hard acceleration through the AC system all the time even after they so called fixed this vehicle. Even with moderate acceleration passing someone. I am going through the lemon law at this time. The smell is so bad it is giving me headaches all day and night and effecting my health. If it is in two vehicles then it is in all of them ford needs to fix this problem period not part fix it. I was told by florida attorney generals attorney to report this to you.
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