Remedy is not yet available as of September 2025. Received letter February 2024. Regarding A pillar trim
2014 Ford Explorer body complaints
Page 3 of 10: complaints 41 to 70 of 276, newest first, as owners wrote them.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver's side A-pillar trim fractured and detached. The contact stated that the dealer arrived at the residence and inspected the vehicle; however, the contact was informed that parts were not available. The contact purchased the parts from Amazon; however, the contact had to apply tape to hold the parts in place. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that the driver's side B-pillar trim had fractured and detached. The contact referenced the federal safety agency Campaign Number: 25V347000 (Structure); however, the VIN was not included in the recall. Additionally, the back-over prevention camera screen displayed a black screen and an error message to call the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Both sides of the windshield A pillar trims have flown off into oncoming traffic,have been trying to get it fixed for months now.Have reported before case #11640934
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact recently became aware that the trim on the passenger’s side A-pillar was loose. The contact stated that several dealers were contacted but was informed that parts were not yet available. The contact stated that one dealer suggested that tape be used to hold the trim piece securely in place. The manufacturer was not informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 113,000.
The contact owns a 2014 Ford Explorer. The contact stated that the front driver’s and passenger’s side A-pillar trim panel had become loosened and unsecured on the vehicle. The manufacturer and local dealer were notified of the failure. The contact was informed that parts to repair the vehicle under the federal safety agency Campaign Number: 24V031000 (STRUCTURE) were not yet available. The vehicle was not repaired. The failure mileage was 110,000.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 70-72 MPH, the contact heard a loud snapping sound and saw an object go by on the outside of the vehicle. After pulling over to the side of the road, the contact became aware that the trim around the windshield on the passenger’s side had detached. The trim on the driver's side of the windshield had started to deteriorate. The windshield was currently secured with tape. The vehicle was taken to a dealer, and it was confirmed that the parts that had detached were the same parts that were under recall. The dealer informed the contact that the parts had been ordered, but could not confirm when the parts would be available. The contact was unable to reach the manufacturer. The failure mileage was unknown.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion, while driving 65 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 141,000.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000( STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, there was an abnormal sound coming from the front windshield. The contact stated that the driver's side A-pillar trim had detached from the vehicle. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact stated that on another occasion, the passenger's side A-pillar trim loosened. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE). The contact stated that the local dealer was contacted, and the contact was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The manufacturer was contacted, and it was inquired when the parts would be available. The contact stated that the passenger’s side A-pillar trim had detached from the vehicle. The approximate failure mileage was 15,128.
On [XXX] I was driving on the freeway when both A pillars came loose and the rubber trim was damaged. I had to pull over and buy some electrical tape from the gas station to somehow secure them so that I can get home. While I was looking into the repair I came across information that there is a current safety recall for the A-Pillars for the Ford Explorer and my vehicle was one of the affected vehicles. Manufacturer recall # 24S02 and the federal safety agency Recall # 24V031. I contacted two Ford Dealerships Performance Ford located in 2000 E. Garvey Ave West Covina, CA. 91791 and also Chino Hills Ford 4480 Chino Hills Pkwy. Chino, CA. 91710. Both businesses gave me the excuse that they did not have parts for the repair but aftermarket parts are available with other vendors. I explained that my vehicle is actually one of the affected vehicles and I was concerned with not just the pillars flying completely off but also possibly water damage since the seals that go with the A-Pillars were damaged. They had nothing to say other than they will contact me when parts become available this recall is over a year old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the local dealer was contacted in August 2024 for a technician to inspect the vehicle however, the parts to repair the vehicle remained unavailable. The A-pillar trim had detached from the vehicle. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was unknown.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trims detached. The vehicle was not repaired. The approximate failure mileage was 104,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side exterior A-pillar trims became loose and almost detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s, and passenger’s side exterior A-pillar trims detached and flew off the vehicle. The vehicle was taken to an independent mechanic where it was determined that the exterior A-pillar trims needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's and passenger's side A-pillar trim detached and flew off the vehicle. The vehicle was taken to an independent mechanic where the independent mechanic provided a temporary repair. The contact stated that the failure had occurred twice, and each time the vehicle was taken to the independent mechanic for a temporary repair. The dealer was made aware of the failure but provided no assistance. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The contact heard an abnormal sound and after arriving to the residence, her husband noticed that the A-pillar trim was missing. The local independent mechanic was contacted and replaced the A-pillar trim. The contact stated that on another occasion, while driving 75 MPH, the passenger’s trim loosened and detached. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon entering the vehicle after a stormy rain, the contact noticed that rainwater had leaked inside the vehicle through an unknown windshield exterior A-pillar trim seal. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000. VIN tool confirms parts not available.
A frame pieces have detached and were flapping/ flying onto the highway. We are now missing both sides of A Frame pieces and replacements for the recall are not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trim had blown off the vehicle. The vehicle was not repaired. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side trim detached and flew off the vehicle. The vehicle was taken to the dealer and the contact was informed that parts for the recall repair were not yet available. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Pillar on recall has come off on left side. In traffic a dangerous near miss to car behind us on interstate. One year of recall with no replacement parts. Other pillar is loose and will come off if not replaced. Cost to repair first pillar over $600. Ford has made NO progress in getting parts for this recall for almost 2 years
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