The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 60 MPH, the A-pillar trim detached from the vehicle. There were no warning lights illuminated. The contact looked in the rearview mirror and saw the A-pillar trim on the roadway but kept driving. The vehicle was taken to the dealer, and it was confirmed that the A-pillar trim was missing. The vehicle was not repaired because the part for the recall repair was not yet available. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
2014 Ford Explorer body complaints
Page 5 of 10: complaints 101 to 130 of 276, newest first, as owners wrote them.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side front windshield trim detached. The contact stopped at a local store and purchased duct tape which was used to hold the trim in place. In addition, the contact stated that the passenger's side windshield trim was later detached. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 72,600. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact stated while driving 70 MPH on I-75, the A-pillar trim detached and was banging on the side of the windows. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer removed the trim down to the bolts. The vehicle was not repaired due to the parts being on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving on the highway at 50 MPH, a piece of the A-pillar trim detached and separated from the vehicle. There were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not repaired because parts were not yet available. The failure mileage was 85,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The contact stated that the passenger's side A-pillar trim was loose. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 146,000. VIN tool confirms parts not available.
Due to a failed seal between the roof and the trunk door, water has leaked and corroded the exterior of the body over time. The corrosion has caused a hole to develop to the point that when it rains water leaks into the back of the car. As a result water entered the tail lights and caused the tail light to short out on one side. Some roofing tar and duck tape has helped with a temporary fix but it has been a hazardous problem because the leaking water can create a build up of moisture and mold growth within the vehicle. Another problem is the power windows and the power locking and unlocking system have become glitchy and have failed to work at times. The key pad, keyless entry has completely stopped working and the lock mechanism for the driver side of the car has completely fallen apart and can no longer be used. The only way to unlock and lock the car is to use the key lock and unlock buttons. Lastly, the door hinges have ripped off on the passenger door which prevents the door from staying open. The extra bar that helps the door stay open broke off during a relatively moderate winds when the door got caught in a moderate level strength wind gust and completely broke off.
Safety recall for A pillar not being performed after issue was confirmed by Ford dealership. I have been waiting 5 months for repairs to be made. No update given by dealership as to when repairs will be available. Safety issue
The contact owns a 2014 Ford Explorer. The contact stated that the A-pillar trim had detached and was flopping while driving. The contact used tape to secure the trim. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, AutoNation Ford Katy (20777 Katy Fwy, Katy, TX 77450); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,240. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior A-pillar applique trim clip detached. No warning light was illuminated. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the A-pillar trim clip needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on the highway at 65 MPH, the A-pillar trim detached and blew off the vehicle. The contact exited the highway and inspected the windshield. There were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not repaired because parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 197,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had detached and was flapping against the windshield while driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact to take photos and send them to the manufacturer. The A-pillars were taken off by the dealer. The dealer informed the contact that the clips were available, but the trim was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, he noticed that both the front driver’s side and passenger’s side A-pillar trim seals were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the A-pillar trim retention clips had failed and needed to be replaced. The contact was informed by the dealer that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 179,000. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 30-35 MPH, the driver's side windshield exterior A-pillar trim separated from the vehicle. The dealer was notified of the failure. The manufacturer was notified of the failure and sent the incorrect replacement part to the dealer. The dealer installed and taped the incorrect replacement part on the driver's side of the windshield; however, the part detached. Additionally, the contact stated that the passenger's side windshield exterior A-pillar trim had detached. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact stated that while his wife was driving at 60 MPH, the A-pillar detached. The contact received a notification of the federal safety agency Campaign Number:Â 24V031000 ( STRUCTURE). However, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired due to costs. The contact repaired the vehicle on his own. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. VIN tool confirms parts not available.Â
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
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