The contact owns a 2014 Ford Explorer. The contact stated that the sunroof motor had failed due to water intrusion. The vehicle was taken to an independent mechanic, where the sunroof motor was replaced. Additionally, the contact stated that after parking the vehicle in the independent mechanic parking lot on another occasion, he noticed a steal band underneath the rubber of the rear tires. The mechanic informed the contact that the suspension had failed, which was damaging the rear tires. The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 97,745.
2014 Ford Explorer suspension complaints
Page 2 of 5: complaints 11 to 40 of 103, newest first, as owners wrote them.
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The contact owns a 2014 Ford Explorer. The contact stated the vehicle was registered from the Chicago plant and the vehicle resided in Northern Nevada, 30 minutes from Lake Tahoe. The contact stated the vehicle was susceptible to corrosion due to the weather in Northern Nevada. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. The contact notified the dealer who referred the contact to the manufacturer. The contact referenced Ford Customer Satisfaction Program: [XXX] (Rear Toe Link Replacement) and the federal safety agency Campaign Number: [XXX] (Suspension) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the issue and referred the contact to the federal safety agency Hotline. The contact had not experienced a failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Control arm on Ford 2014 explorer are prone to failure, causing vehicle to lose steering. Control arms rub excessively against brake components, also causing failure to both brakes, ABS, and sensors related to wheel speed. Failure is due to the manufacture. Strong action is need to prevent further road accidents if not addressed.
See attached document from complainant
under the program of 15N01 the 2014 Ford Explorer is not part of it and it should be as my vehicle is experiencing the same issues. The program currently ends for vehicles manufactured January 2014 and mine was manufactured in April of 2014. I would like this added so my vehicle can be repaired under the program. The make, model and body styling is the same as previous years and has the same parts.
The contact owns a 2014 Ford Explorer. The contact stated received notification of the federal safety agency Campaign Numbers: 21V537000 (Suspension) and 20V675000 (Suspension). The contact stated that the vehicle was taken to the dealer for the scheduled recall repairs, and the contact was informed that the toe links could not be replaced due to the knuckles needing to be replaced prior to completing the recall repair. The contact stated that the dealer contacted the manufacturer and the manufacturer verbally agreed to complete the recall repair by replacing both parts and scheduled the service for a later date. The vehicle was taken to the dealer for the rescheduled appointment and the contact was informed by the dealer that the manufacturer declined the recall repairs as well as replacing the knuckles. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds and was vibrating abnormally. Additionally, the tires experienced a loss of traction while turning. The vehicle was taken to an independent mechanic, who replaced the CV joints twice; however, the failure recurred. The vehicle was then taken to the dealer, where the steering rack and bushings were replaced, and an alignment was performed. The failure recurred, and the vehicle was taken back to the dealer, where it was determined that the CV joints needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in an unknown TSB. The failure mileage was approximately 200,000.
The contact owns a 2014 Ford Explorer. The contact stated that after making a left turn, the vehicle jerked in the opposite direction, and then the steering wheel became difficult to turn, and she crashed into a parked vehicle. The check engine and air bag warning lights were illuminated. The contact stated that after parking the vehicle, she noticed a fluid leak underneath. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The VIN was included in the federal safety agency Campaign Number: 20V675000 (Suspension). The manufacturer was made aware of the failure. The approximate failure mileage was unknown. The contact stated that the air bags never deployed at the time of the incident. Also, it is difficult to click the seatbelt clip in. The local Ford Service Team was contacted but offered no help, stating that the accident had no correlation to the recall. They stated that they would not be covering the cost of repair for that incident.
Steering became very difficult, car would not track straight and turning was delayed. The dealer said teeth in the steering box had broken off. Also had a broken suspension strut - front right.
The contact owns a 2014 Ford Explorer. The contact stated while inspecting the vehicle, the tech stated that the toe link needed to be replaced. The vehicle was taken to the dealer and the dealer repaired the vehicle under the federal safety agency Campaign Number: 21V537000 (Suspension). The vehicle was taken to the inspection center again and the tech stated that the toe link needed to be replaced once again and advised the contact to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer and the dealer stated that the rear passenger’s side knuckle needed to be replaced and stated that the vehicle had exceeded the 6 marks for warranty coverage. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was advised to file a complaint with the federal safety agency Hotline. The failure mileage was 123,000.
My Ford Explorer had a rear suspension toe link Recall, and in December I took my vehicle to the Ford dealership to get it fixed. At that time, they did a full vehicle inspection, fixed the part, and told me everything looked great. Shortly after the service, we had a snow storm, and my SUV would fishtail in Icy/snowy conditions. Every time it'd snow, it made me so scared to drive, because I'd essentially not have control over my vehicle. The issue wasn't present when the roads were clear. Within the two months since that service, my back tires have gone completely bald, down to the wires. I recently got in a car accident because my car wouldn't complete a turn and ended up t-boning a Tundra on a residential street. Luckily I was going slow so the damage to the other vehicle was minimal, and no obvious injuries have resulted from the accident. I was able to remove some of the plastic pieces around the fender, in order to still drive it, so I took it to the Ford dealership that originally serviced my car for an inspection. Now that the dealership has inspected my vehicle, they're claiming that it's not on their liability and that they're not responsible for any of the damage. Now the alignment is off on both the front and back, and the strut is bent (whether that's from the accident or not, we don't know). The Manager admitted that when servicing my vehicle they were only allowed to perform a rear alignment, but a front alignment was never suggested or offered to me. When aligning a vehicle (especially in the winter) the whole vehicle should be aligned, not just half. They of course claim zero liability or responsibility, even though I was having issues with it fishtailing shortly after it being serviced at their shop, for a part on the suspension, which affects alignment.
The contact owns a 2014 Ford Explorer. The contact stated that the vehicle was serviced under the federal safety agency Campaign Number: 19V435000 (Suspension). The technician then became aware that the front alignment needed to be adjusted due that the rear alignment adjustment. The vehicle was not repaired. The manufacturer was contacted but declined to perform the alignment. The approximate failure mileage was 100,000.
The contact owns a 2014 Ford Explorer. The contact stated that while her daughter was driving approximately 15 MPH, the steering wheel became difficult to turn. The driver was able to steer the vehicle safely to a nearby parking lot. The contact was unaware if any warning lights were illuminated. The vehicle was towed to the local dealer and was diagnosed with the steering gear assembly failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to the federal safety agency Campaign Number: 16V245000 (Suspension). The approximate failure mileage was 105,000.
The rear suspension on this vehicle stinks! I've done 2 recalls for the toe links. Now I've had to replace the rear wheel bearings. They were both bad! Niw that's done, i've a really bad(dangerous) swaying problem! The darn thing won't hardly stay on the road! I had to go to the VA for a dr appt last week in Huntington WV. On the way home i hit a downpour. I was lucky to get pulled over! The thing hydro-planed and bucked all over the road. I was only going about 40-45mph! The toe and camber are way out on the driver side rear, and the passenger side isn't much better... Those aren't the only problems. There's quite a list with this piece of junk! From the cat converters to the rear door locks, there's always been issues. I'm the second driver. I'm on disability and drive nowhere. Especially doing/driving cazy/ abusive. My dad was the other driver until he passed in 2018, and he was just an old preacher. He never hit 75mph in the thing, though he put alot of highway miles on it. I've never been above like 78 - 80mph in it... We both were/are very proactive as far as maintenence... There ought to be a lemon law...
I have been trying to get the recall done for a year and a half only to be told the parts are not available. Just got a letter from Ford that parts were available so I called for appointment. Guess what! No parts. Year and a half and still no parts. This is a real safety issue. There have been known s accidents caused by this part failure yet after all this time I'm told no parts. Crazy!!
The contact owns a 2014 Ford Explorer. The contact stated that while driving over bumps in the roadway at various speeds, a jolt could be felt from the rear end of the vehicle. The contact then received a recall notice for the federal safety agency Campaign Number: 21V537000 (Suspension) which she linked to the failure. The contact took the vehicle to a dealer for the repair; however, upon return of the vehicle, the contact was informed that she needed to replace a knuckle assembly on the toe link that was not covered under a recall. The contact was assured that the vehicle was safe to drive and she was referred to the manufacturer for assistance. The contact then stated that while driving 65 MPH, she drove over a bump in the roadway and the entire rear end of the vehicle slid into the opposite lane of traffic and almost caused an accident. The contact then read her service report which stated that the recall was not serviced since the assembly knuckle was not replaced. The manufacturer was notified of the failure and offered no assistance. The contact was then transferred to the federal safety agency to file a complaint. The vehicle was not repaired. The failure mileage was 108,000.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and an appointment was scheduled; however, the appointment was rescheduled for a later date. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Ford Explorer. The contact received notification of the federal safety agency campaign number: 21V537000 (Suspension) however, the part to do the recall was unavailable. The contact called the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact stated that while turning the steering wheel there was an abnormal knocking and ticking sound detected. The maintenance warning light was illuminated. The contact called the local dealer and was provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated the failure was related to the federal safety agency Campaign Number 21V537000 (Suspension). The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 122,000.
The contact owns a 2014 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 19V435000 (Suspension) and 21V537000 (Suspension) however, the parts to do the recall repairs were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, John Kennedy Ford of Pottstown (3189 W Ridge Pike, Pottstown, PA 19464) were made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect on the federal safety agency Campaign Number: 19V435000 (Suspension). VIN tool confirms parts not available on the federal safety agency Campaign Number: 21V537000 (suspension).
The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking noise would emit from the rear suspension without warning. Upon investigation, the contact linked the failure to the federal safety agency Campaign Number: 21V537000 (Suspension) however, the vehicle was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 125,000.
Hello, My car currently has an open recall that needs to be remediated it has been issued since OCT 30, 2020. This is the second recall to resolve an outstanding issue with my cars rear toe link 20S62/20V675. On three separate occasions I have attempted to get this remediated with three dealerships turning away servicing my vehicle due to lack of parts. I filed a complaint with the Ford Corporate office to report what I would consider Unfair Trade Practice and consumer right violations as these dealerships seem to be able to conduct the work however are turning away the recalls either to prioritize paying jobs. This leaves myself as a consumer with a lingering risk, exponential exposure to harm when operating my vehicle. Ford company is willfully aware of the situation and have not addressed this matter. I submitted another escalation today due to being turned away for a 3rd time. Keep in mind that I have requested to be contacted when parts have been available or if the parts can be ordered and neither of these requests have been met. I am aware that we are coming off the heels of the Covid pandemic and these dealerships might be short staffed, so they are being directed to avoid recall resolution.
There was a recall 19s17 on the vehicle. I took vehicle to dealer for this 12-16-2019. They replaced the toe links (part db5z-5a972-j) and reported that the left side toe link ball joint was loose and needed replacement. They would have to reschedule a time to do that. Because the joint was loose, they did not perform the alignment that was supposed to be done after toe link replacement. Driving the vehicle on snow covered roads afterwards revealed that the rear suspension was out of alignment because of very poor handling/wander. The vehicle did not have that problem before the servicing. The dealer should have done a simple alignment that would have put the alignment close enough instead of sending the vehicle out in an unsafe condition. Because of the cost I was quoted, I took the vehicle to an independent auto repair shop for the joint replacement, where it was done much cheaper. I received another recall notice 20v‑675 dated november 2020, on the toe links and returned the vehicle to the dealer on 12-30-2020. They reported that the toe links passed the inspection and they replaced the attaching bolts. On 1-30-2021 I was driving the vehicle in a 70 MPH zone in three lanes of traffic when the left side toe link fractured. The vehicle went wildly out of control, skidding and sliding back and forth until I was able to fight it to a stop. Luckily there was not a collision with nearby traffic. This was 30 days after the toe link was supposed to have been inspected. The vehicle was towed to a ford dealer in the area. The dealer replaced both toe links. I have the broken toe link. Ford has refused to cover any of my expense which included a rental car. My concern is that driving the car now presents a very scary situation. Will a toe link break again and send the vehicle out of control causing an accident?
2014 ford explorer. Consumer writes in regards to the federal safety agency safety recall 20v‑675. *ld the consumer stated the parts were unavailable to complete the recall.
Tl* the contact owns a 2014 ford explorer. The contact stated while driving 40 MPH on the highway, there was a loud abnormal grinding sound coming from the rear of the vehicle. The rear locked up causing the vehicle to fishtail in the middle of the highway. The contact regained control of the vehicle and pull over to the side of the road. The contact had the vehicle towed to bill brown ford (32222 plymouth rd, livonia, mi 48150) where they stated that the vehicle was included in the federal safety agency campaign number: 19v435000 (suspension) for the rear toe link. The vehicle was repaired however, the contact received a new recall notification for the same issue. The contact stated that the recently the steering wheel and rear wheels would lock up and the vehicle was taken back to the same dealer but was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 150,000.
Contacted ford dealership about recall effecting steering. Was told by dealership that the part would not be in for 3 to 4 weeks. Contacted ford motor directly and they asked was I experiencing problems and I told them that my vehicle had felt like its shifting side to side when I drive. Ford rep told me that I would need to take my car to pay for a diagnostic. I questioned why did I need to pay for a diagnostic when the failure of the company to have the recalled part in stock is forcing me to have a diagnostic done. If the part was in stock and I was having the same issue I would have my vehicle checked at my local mechanic shop that doesn't pay charge to diagnose a vehicle.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign: 20v675000 (suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called boggus ford harlingen (2521 s expressway 83, harlingen, tx 78550, (956) 423-2580) and was informed that parts were not yet available. The vehicle was not diagnosed nor repaired. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. *bf the consumer stated the vehicle was repaired.
Hi my name is [xxx]. I purchased this 2014 ford explorer from a certified ford garage mechanic this summer. The private party purchase was in june 2020 with 89,xxx miles. The seller showed me every repair, oil change, brakes etc. Were done in a ford garage. Ten thousand miles later the vehicle snapped a toe link lateral arm driving down a smooth highway 60mph! The vehicle swerved and my wife and 2 young kids were in danger.. The vehicle was towed, for the wheel was tipped in and not stable...flat bed tow $100 out of pocket... Ford of hibbing dealer said the vehicle was not recalled and they wouldn't have time to repair for over a month.. They sold me the factory ford toe link that was the "fix" upgrade... With all the dealers and local auto shops way way behind and short handed I had the vehicle towed again for $100 out of pocket to my garage.. I went to tech school out of high school for auto mechanic and received a 2 year degree and previously was a auto mechanic for 10 plus years.. Anyways beyond that point I replaced the toe link in my shop and inspected other points.. After I replaced the link I was able to have the vehicle towed to a local tire and alignment shop in hibbing mn (iron range tire) which they than professionally aligned and tightened the rear suspension. 100 miles later happens again to my wife and kids down the highway!! Towed again $100! Currently at lundgren ford dealer eveleth mn. $2800 to replace and repair suspension components! Filed a ford case # [xxx]. Ford refused to cooperate or possibly pay for repair! The service dept manager said the vehicle was serviced regularly at that shop and said service records show the complete rear suspension was replaced in 2019!! 20,000 miles ago! And its already breaking again! Its unsafe for my wife and 4 & 6yr old boys! Please help! Im seriously not wasting time! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2014 ford explorer. The contact stated that while driving 15 MPH and making a turn, it felt as if the rear tire had slipped on ice with a loud abnormal sound. The vehicle was towed to an independent mechanic and was diagnosed that the toe link detached. The contact stated that the failure occurred twice. The contact stated that her husband replaced the tow link. Ford of hibbing (2627 e beltline, hibbing, mn 55746) was contacted and informed of the failure. The contact scheduled an appointment. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle was not under recall, and referred the contact to the federal safety agency. The failure mileage was approximately 110,000.
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