Fractured rear toe link suspension. Husband fixed it once, less then a month later after replacing part it broke again! Not happy had my kids in the vehicle with me both times thankfully we were not hurt as we were not going very fast when the part completely snapped! Happened when I was turning the corner felt like my back tire popped out of socket!
2014 Ford Explorer suspension complaints
Page 3 of 5: complaints 41 to 70 of 103, newest first, as owners wrote them.
Tl* the contact owns a 2014 ford explorer. The contact stated that while driving on the highway at 65 MPH, the rear toe link split in half which caused the vehicle to lose control and slam into the guardrail on the driver's side. The vehicle bounced and spun 260 degrees and hit the guardrail again and scrapped along the guardrail. As a result, the vehicle down to slow down and come to a rest in the left median lane. The brakes failed and the contact was able to shut off the vehicle and get out and inspect the damage. The contact had a police officer direct her to further pull her vehicle completely out of the lane from oncoming traffic. There were no injuries and a police report was filed. The vehicle was towed to a collision center approved by her insurance company. The contact mentioned that the toe link had been a recall repair from the dealer dovi motors, inc 263 tompkins st, cortland, ny 13045 (607) 756-2801 back in 2017. The dealer and the manufacturer had not been contacted yet. The failure mileage was 80,000.
I was travelling roughly 30-35 MPH on a country road (that was dry and clear in the middle of the afternoon) when I suddenly lost control of my vehicle. It felt like the rear end was fishtailing all over the place. I did not hear anything break, but I could hear my tires squealing. I was able to regain control of the vehicle before going into the ditch and came to a stop on the right hand shoulder. I exited my vehicle, saw the skid marks behind me on the road and started looking the vehicle over when I discovered that the right rear tire was physically pointing out to the right. I then checked under the body and found that the right rear suspension toe link completely snapped in two. I learned after taking it to a local dealership that on 10/22/18 this vehicle had its rear suspension toe links replaced per a recall (17g01), but the replacement parts failed and the manufacturer (ford) will not replace them again per a phone conversation that took place with ford customer care on 8/11/20.
Tl* the contact owns a 2014 ford explorer. The contact stated that while his daughter was driving 75 MPH, the rear drag link detached causing the vehicle to spin around several times and crashed into the center rail and pole. The vehicle was damaged in the front and rear. There were no warning lights illuminated. There were no reported injuries. The air bags did not deploy. The vehicle was towed to the contact's residence. The vehicle was towed to randall reed's planet ford (19000 eastex fwy, humble, tx 77338 866) 844-5995) where it was diagnosed that the rear drag link fractured however the vehicle was not repaired. The manufacturer was contacted however they declined the repairs due to vehicle damage. The contact stated that a VIN search was done on-line and they discovered unrepaired recalls on the vehicle. The contact referenced the failure to the federal safety agency campaign number: 19v435000 (suspension). The failure mileage was 50,000. The VIN was not available.
Tl* the contact owns a 2014 ford explorer. The contact stated that the vehicle was previously included in the federal safety agency campaign number: 16v245000 (suspension) and 19v435000 (suspension), and the steering module was reprogrammed. The contact stated that while driving at an undisclosed speed, the power steering assist failed intermittently. The vehicle was taken back to southgate ford located at ((16501 fort st, southgate, mi 481195), (734)282-3636), where the recall repairs were performed to be diagnosed. The contact was informed that the steering knuckle needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,000. The VIN was not available.
Tl* the contact owns a 2014 ford explorer. The contact stated that her husband was driving at approximately 5 MPH, the driver's side rear toe link fractured which caused the rear driver's side wheel to turn inward. The vehicle was towed to spitzer ford hartville located at (543 w maple st, hartville, oh 44632) where the vehicle was repaired under the federal safety agency campaign number: 19v435000 (suspension). The contact was informed by the dealer that they would be willing to provide a second free repair. The contact stated that the failure recurred while her husband was driving at 67 MPH. The vehicle was again towed to spitzer ford where it was confirmed that the toe link needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 50,000.
Tl* the contact owns a 2014 ford explorer. The contact stated that upon starting the vehicle, the vehicle was shifted into drive and the vehicle shuddered and accelerated independently without warning. The vehicle was towed to autonation ford valencia 23920 creekside rd, valencia, ca 91355 to be diagnosed. A diagnostic was performed and the contact was informed that her vehicle had experienced transmission failure and was given an estimate for the repair. The vehicle was included in the federal safety agency recall number: 19v435000 (suspension). The vehicle was not repaired. The manufacturer was notified of the failure but offered no further assistance. The failure mileage was 111,000.
The recall 19s17 (the federal safety agency 19v‑435) affect the rear suspension .we bring in the car today and they replace the bad parts . Now ford service is telling me that it affect my motor and transmission mounts but I have to pay $900 to replace those . Vehicle is vibrating and shaking over 70mph . The mounts are here to minimise the vibration due to road defected , if the suspension don't do its work , and it wasn't because of the recall ... Vehicle is only 90k miles
Tl* the contact owns a 2014 ford explorer. While driving various speeds, the rear suspension made noises without warning. The contact drove to gordie boucher ford lincoln of janesville (2727 us-14, janesville, wi 53545, 608‑754‑5511) where it was diagnosed that the toe link was fractured and needed to be replaced. The contact associated the failure with the federal safety agency campaign number: 19v435000 (suspension); however, his vehicle was not included in the recall. The manufacturer was notified of the failure and did not assist. The vehicle was not repaired. The failure mileage was 44,000.
Tl* the contact owns a 2014 ford explorer. The contact received a recall notification for the federal safety agency campaign number: 19v435000 (suspension) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mac haik ford pasadena (4242 e sam houston pkwy, s pasadena, tx 77505) confirmed that parts were not available to perform the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect. *bf consumer stated upon further tries, mac haik scheduled the repairs and the repair were completed sept. 2019. I have no way of ensuring the repairs were completed correctly but I have not experienced any indications that would cause me to double the quality of the work. Thank you for following up with my complaint that the manufacturer was acting upon supplying the dealer. Ship parts to fix the flaw in a timely manner.
I take vehicle to the dealer for faulty driver side door sensor and I strongly believe it's defective on manufacturing. Then the dealer notify about rear suspension toe link replacement affecting the steering control. This recall also affect the rear hubs the dealer charge to me $990.00+tax to fix issue. The dealer recommends to change because of the safety issues. Each hubs hold the wheels.
I recently was driving down the highway at 70mph when my car's steering became out of control. It was like I was fishtailing on ice and the steering was loose. Thankfully I was able to brake and get into a grassy area off the side of the highway. I was able to get off the exit and drive at a slower speed. Thankfully I did not crash but was extremely close to crashing.
On saturday, 6/29/19, I took my car to bob tomes ford in mckinney, tx, to have recall 19s17 work done as I feel I have limited control of my car due to this suspension toe link/steering issue. I was told ford sent the wrong parts and that I would have to wait a couple weeks for the correct parts to come in. I don't know if this is true. All I know is, I have complained to ford multiple times and was very glad to hear about this recall. Now I have to wait even longer? This is the same recall from 2016. Why can't ford get it right? Should I trade my ford in? I just bought it in march 2019. I told the guy at ford, if I crash my car before they can fix it, I will be taking ford to court. Help
Recall
Noises coming from front and rear suspension
When we first received the vehicle we went on a road trip to az and the computer completely blacked out on the dash and the suspension was super wobbly. So we called to make an appt to bring it in as soon as we got back in to town but it was a 2 week wait for an appt. They kept our car for three weeks and as soon as we got it back it was the same problem. So we asked to make another appt and this time they kept our car for a whole month and got it back and the same problem. Any little bump or indent in the road and the car is wobbly all over sounds like the bearings. We have yet to get it fixed and I seen there was a recall on 2014 ford explorers for the rear bearings. I called the number for recalls and they said they didn't see one for this VIN but it's the same problem from the recall in 2016 for the same year vehicles.
Right rear toe link broke while driving on the highway. Steering was compromised. The left rear toe link also showed signs of stress. This explorer was not included in the federal safety agency campaign number: 16v245000 perhaps ford needs to expand the number of cars recalled due to this issue.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (mel hambelton ford, 11771 w kellogg st, wichita, ks 67209, (316) 462-3673) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
I discovered that on each side 1 of the 2 bolts securing the sub-frame stabilizer bracket to the body was missing and the other one was almost out. In the attached parts diagram the bolts are hs1. The car has 104,000 miles and it is clear that had I not noticed the remaining 2 bolts would have fallen out leaving the rear of the sub-frame able to move around. The main sub-frame bolts would then have come under increased strain and the suspension would have been subject to increased movement in unintended directions.
My ford explorer has a constant exhaust smell in the cabin. The dealership completed a recall when I first purchased the vehicle and now the dealer is telling me they do not know of any exhaust in the cabin issues. Strange now the dealership knows nothing about a problem they tried to fix. The front suspension has been replaced 3 times now. About every 20k miles the front suspension start to fail and makes loud clunking noises and we loose alignment in the front end. This last time the tow in the front tires changed and caused for unusual steering on the freeway. The turbo's on the 3.5 ecoboost have a known oil leak issue that causes damage to the catalytic converter. Ford refuses to cover the catalytic converters even if you have their in house extended service plan.
Tl* the contact owns a 2014 ford explorer. While driving approximately 35 MPH, the contact lost control of the steering wheel and the brakes started to squeak and then locked up. The vehicle shifted into oncoming traffic, but no crash occurred. There were no warning indicators illuminated. The vehicle was towed to frank fletcher ford lincoln (3015 turkey creek rd, joplin mo 64801, phone number: (417) 623-5660) where it was diagnosed that the control arm detached due to the contact hitting something with the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 85,000.
Since I purchased this vehicle new in july 2014, I have experienced a sulphur like smell in the cabin area of the vehicle when I accelerate. The odor is strong enough to make you feel nauseous and light headed. I have taken the car back to the dealership where it was purchased on two separate occasions. On one visit they claimed they had installed additional vents to eliminate the fumes. The second time, the exhaust was reportedly replaced. Neither repair created any improvement in regard to the smell. Additionally, I have experienced issues with the front suspension/steering area. The vehicle has been taken back to the dealership on two separate occasions to address the issue(s). The vehicle has a loud popping sound that emanates from the right front axle area when making a low speed turn. The first repair was reportedly a loose "boot cover". The second repair consisted of the installation of a "shim" to address the problem. Neither fix took care of the issue long term.
My vehicle has 69k miles with only freeway driving and the struts and bearings already have to be replaced. The cost is $900 at the ford dealership. I was told that the bearings are worn out causing problems with the struts. Anytime I would drive at low speeds you could hear a loud knocking sound. My nissan is 12 years old and it just now needed similar maintenance. Something is not right with this quality.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Takata recall cuando lo manejo se mueve mucho es difcil de controlar a 60 millas parese un bote 🚣 se mueve de lado a lado como si patinara mas en el freeway es muy riesgoso
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Still waiting for parts for this recall which was issued in april. This is really ridiculous considering the vehicle is not safe to drive.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v248000 (suspension). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was invalid. The contact had not experienced a failure.
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