Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2014 Ford Explorer suspension complaints
Page 4 of 5: complaints 71 to 100 of 103, newest first, as owners wrote them.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Notified june 2016 of rear suspension link that may fracture which may result in loss of control. As of today, 10/12/16 I have heard nothing from ford and I am concerned about continued use of the vehicle. How long should this type of repair typically take?
The federal safety agency recall 16v‑245 after 6 months parts are still not available to repair what could be a serious suspension issue. Vehicle may be unsafe and it certainly seems like 6 months should be more than enough time to at least start addressing this issue. Wife has been afraid to drive the vehicle.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
In june 2016, I received a manufacturers recall letter for a 2014 ford explorer. Recall number: 16s18. Indicating that the rear suspension toe link(s) may fracture due to an improper weld. Resulting in loss of steering control, a difficult steering condition, or rear suspension noise with an increased risk of a crash. It stated that when parts are available, ford will send a letter to inform us to contact our dealer to schedule repair. Four months have gone by with no word from ford. I called the local ford dealer and asked about the timing on this particular recall. Dealer informed me that parts to facilitate repairs were not yet available and that they anticipate a letter to be sent out in january of 2017. My complaint is that 4 to possibly 6 months or more is not a timely completion of work associated with a recall that involves safety issues as serious as loss of steering control. Since the recall repairs have not been timely, my safety officer for the company I work for has informed me that my assigned vehicle can no longer be driven until the recall work has been completed. This has caused a major headache in dealing with the logistics of my job and the need to use that vehicle for my field-related work, where no other vehicle is readily available.
I have called the dealership numerous times since receiving the recall notice and they are unable to repair the vehicle for the recall
Suspension recall. There has been a recall out for over 3 months which can affect the stability of the vehicle and there is still no fix available. I haven't been able to drive the car and can't sell it because no one will buy it until recall done. I haven't had an indecent yet, but, I won't drive it because of the safety risks to my family.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Ford initiated recall on 4/25/16 for a toelink suspension repair. It has been longer than 60 days and I have not been offered a repair due to lack of parts according to discussions with ford customer service and my local dealer. I have not be offered a temporary replacement vehicle. I am concerned about safety as the vehicle is our primary family vehicle.
We received a recall letter concerning the rear suspension toe link. I have not driven this vehicle since receiving the letter. I do not feel safe in driving a vehicle. When can we expect a solution to a fix for this vehicle? It is very discouraging making payments on a vehicle and not feel safe in driving it. Thank you for your time.
The federal safety agency recall number: 16v245, recall date: apr 25, 2016, ford recall number: 16s18. Risk to safety: an improperly welded toe link that fractures while driving could result in a loss of steering control, increasing the risk of a crash. Manufacturer has exceeded reasonable amount of time to repair vehicle, according to recall notification this vehicle is not safe to drive do to increase risk of crash. Also have complained to ford for over a year to have vehicle repaired for exhaust fumes entering cabin upon hard acceleration. Received numerous emails back from manufacturer that they have no repairs available and is unwilling even to attempt to repair. Vehicle remains parked in garage not willing to drive.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 10/19/16*lj updated 11/03/16.
Tl* the contact owns a 2014 ford explorer. The contact received a manufacturer's recall pertaining to the federal safety agency campaign number: 16v245000 (suspension). The dealer was unable to supply the parts within a reasonable time frame. The manufacturer was unable to determine when the parts would be supplied to the dealer. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension). The manufacturer was unable to determine when the parts would be supplied to the dealer. The contact was unable to determine when the vehicle would be repaired. The contact had not experienced a failure. Vin tool confirms parts not available.
Recently had to replace a failed power steering issue, and I am reading that many others are having the same issue. Ford has indicated that my vehicle is not currently under a recall, but obviously it is effecting more vehicles than just the ones they have recalled. My vehicle lost the ability to steer on the freeway, putting myself and my childrens' lives at risk. This is disgraceful that ford will not recognize this issue for more than just the selected vehicles.
Tl* the contact owns a 2014 ford explorer. The contact received notification of the federal safety agency campaign number: 16v245000 (suspension); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect. Updated 08/05/16*lj updated 09/29/16.
Tl* the contact owns a 2014 ford explorer. The contact stated that there was a manufacturer recall on the suspension. There was no permanent repair solution yet and the part was not available for the suspension recall. The contact was not included in the federal safety agency campaign number: 16v245000 (suspension). The manufacturer was unable to provide a repair solution to refer the contact to the dealer for inspection and repair. The contact had not experienced a failure.
I am having a major concern over this recall given the fact that nothing can be done to resolve this issue until the third quarter of 2016. How can ford allow 75k+ drivers to drive willingly knowing there may be a potential issue with their steering. This is even more so of a concern for me since my family and I are scheduled to travel north 16 hours tomorrow. Heaven forbid but who will be responsible for damages to my vehicle or my family because ford was not proactively prepared to remedy this issue? Who will reimburse me for a rental since I cannot rely on my vehicle I pay good money for and on time every month? This is my very first ford vehicle I have had for 6 months and this is the 2nd steering issue ive encountered and am very disappointed and concerned. Just three weeks ago I had to have my steering rack replaced. This is just unacceptable!
Tl* the contact owns a 2014 ford explorer. The contact stated that while driving at approximately 5 MPH, the steering wheel became difficult to maneuver without warning. As the contact applied force to the steering wheel in order to steer the vehicle, the vehicle suddenly jerked to the side. As a result, the contact crashed into the rear end of another vehicle. The air bags failed to deploy. Upon inspection, the contact noticed that the lower control arm in the front of the vehicle had fractured. The contact sustained minor bruises and the rear passenger sustained minor neck bruises that required medical attention. A police report was not filed. The vehicle was towed to a dealer where it was diagnosed that the control arm needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 18,500.
Tl* the contact owns a 2014 ford explorer. The contact stated that while driving at approximately 5 MPH, the lower control arm fractured causing the contact to crash into another vehicle. The vehicle was not diagnosed or repaired. No further details were available. The manufacturer was not made aware of the failure. The failure mileage was 18,500.
On september 17, 2015 picked my daughter up from swim practice at 5:50 pm then we went to pick her friend up and went on 220 towards mill hall to drop them off at a football game, while on high way smelled an awful smell, thought it was car in front of me, we proceeded to mill hall exit where we got off and took them to central mountain middle school dropped them off to a football game and proceeded through parking lot which is 5 MPH or less and at approximately 6:16 pm my car locked up skidded over to curb and hit that a couple times and then across the parking lot where it stopped half in middle of road. I waited 4 hours for a tow truck which as towed to ford garage, next day state police looked at my car before anyone else and definitely a faulty lower control arm which snapped off.. On september 23, 2015 ford garage called said ford is not going to pay for my car or look at it and I need to call into my insurance company. ...updated 12/29/15 *bf after inspecting the lower control arm, it appeared to be weak in the area of the break. There was damage to the vehicle as a result of the break, but no evidence to indicate any damage prior to the break.
My grandson went off the road at 70mph into some pine trees and completle severed the passagens wheel off and windshield completle destroyes roof damage and body damage and no air bags deployed. I talke to a customer who also had a 2014 explorer that was involved in a collision and their air bags didn't deploy either .the damage to my vehicle was on the front and the side yet no airbage deployed. Something is wrong !!! Its a miracle my grandson is alive I have pictures.
Tl* the contact owns a 2014 ford explorer. The contact stated that there was an abnormal noise coming from the front area of the vehicle near the bumper. The noise was present when the steering wheel was turned to the left or right. The dealer could not duplicate the failure initially. The contact took the vehicle to the dealer a second time and they replaced the half shaft thrust washer. On a third visit to the dealer, they provided a test drive, replaced the passenger side struts, and inspected the nuts and bolts; however, the noise continued. The vehicle was taken to the dealer's body shop. The technician moved the front bumper and replaced the front passenger side body apron panel along with new bolts, but the noise continued. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 39,000.
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