The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims were rattling while driving at various speeds. The contact applied duct tape to the driver’s side and passenger’s side A-pillars. The manufacturer was made aware of the issue. The failure mileage was approximately 83,000.
2017 Ford Explorer body complaints
Page 6 of 23: complaints 131 to 160 of 661, newest first, as owners wrote them.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was an issue with the phone system. The contact had not experienced a failure.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, and the contact was informed that the parts were not yet available. In addition, the contact was informed by the dealer that the vehicle was safe to drive. The contact received notification the federal safety agency Campaign Number: 24V031000 (Structure); however, parts for the recall repair were not yet available. The contact had been waiting for approximately one year for the parts to become available. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.
We were driving and heard a loud noise but didn’t see anything hit the car. We stopped and the trim around the windshield on the passenger side had completely detached and flew off while driving.
The contact owns a 2017 Ford Explorer. The contact stated that on several occasions while driving at undisclosed speeds, the A-pillar trim on the driver’s and passenger’s sides of the windshield started to detach. The contact stated that while driving at an undisclosed speed, the B-pillar trim located on the passenger’s side started to detach. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 70 MPH, the driver's side B-pillar trim detached from the vehicle. In addition, the keypad panel was located on the driver’s side B-pillar. The wires were exposed to the elements. In addition, the fuse to the turn signals and the fuse to the trunk gate short-circuited and failed to function as intended. The contact found the B-pillar trim on the ground and taped it to the vehicle. The vehicle was towed to the dealer. The dealer diagnosed that water had entered the keypad and short-circuited several fuses. The fuse for the turn signal and trunk gate was replaced. The contact stated that the failure persisted. The vehicle was towed to the dealer to replace the fuses. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle remained with the dealer. The contact was awaiting a response from the manufacturer. The failure mileage was 133,235.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that while driving 70 MPH, the driver's side door B-pillar trim where the keyless entry pad was mounted, detached and was hanging down. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving 70 MPH, the driver’s side exterior A-pillar trim detached from the windshield and flew off. The vehicle was taken to a dealer where it was determined that the part for the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 146,000.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver's side A-pillar trim detached from the vehicle and was loose. The local dealer was not contacted. The contact stated that the passenger’s side A-pillar trim was loose. Most recently, the molding on the rooftop rails became loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 78,000.
Ford refuses to provide fix for the two recalls. Been waiting over a year for the fix.
There is no date given when the repair will be done the pillar has already flown off onto the road. I have one Haning on by 1 clip. Ford is not going to fix anything, and the car is falling apart.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was repaired. The contact stated that on a separate occasion, the front driver’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the wiring for key fob and liftgate were located on the front driver’s side A-pillar. The contact stated that the liftgate failed to operate as intended. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 109,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached. The contact stated that the driver's side B-pillar trim was separating from the vehicle. The vehicle was taken to the dealer, where the failure was confirmed. The contact was informed that the driver's side B-pillar trim needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that parts were not yet available. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, parts for the recall repair were not yet available. The contact stated that the manufacturer had a year to fix the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.
On January 19, 2024, Ford Motor Company advised of the federal safety agency Recall 24V031. My vehicle is affected by this safety recall. I have been advised by Victory Ford of Kansas City, 1800 N 100th Terrace, Kansas City, KS 66111, that after repeated inquiries, repairs are still not available, nor is there an anticipated date when parts and repairs will be available to complete this safety recall. The "Important Safety Recall" notice I received indicated parts were anticipated to be available toward the latter half of 2024. If the manufacturer is required to report an incident in a timely fashion, are they also not required to perform the required remedies in a timely fashion?
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The contact was advised to tape the remaining attached piece of the B-Pillar Trim Applique. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,100.
The B pillar trim pieces from the recall have not been fixed. They are, in fact, detached and do make noise while driving. I have called fords in the area multiple times and they do not know when they will have parts.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, parts of the exterior A-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The dealer provided a mobile service and arrived at the contact's residence. The vehicle was inspected; however, the contact was informed that parts were not yet available. The contact used duct tape around the front windshield. The contact stated that because of the failure, whenever it rained, water entered the interior of the vehicle. The contact stated that it was literally raining inside the vehicle. In addition, the contact stated that the electrical system goes in and out because of the water damage. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 43,000.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated while driving 50 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted and replaced the B-pillar trim. The contact stated that weeks later the recall notice for the B-pillar trim was received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 8,000.
The contact called on behalf of the owner of a 2017 Ford Explorer. The contact's son received notifications of the federal safety agency Campaign Number: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact's son was driving 50 MPH, and the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 116,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to an unknown dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,005.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side B-pillar trim detached and flew off the vehicle. The contact was unaware that the passenger's side B-pillar trim had detached. A friend informed the contact that the part had fallen off the vehicle. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had enough time to produce the parts for the recall repair. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and door exterior B-pillar trims had detached. The contact used tape to secure the trims. The vehicle was taken to the dealer to be inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 70 MPH, the front driver's side door keypad ejected from the vehicle. The vehicle was taken to the local dealer, and the keypad was replaced. The contact stated that approximately four years later, the failure reoccurred. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted or notified of the failure. The failure mileage was 74,913.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) a year prior, and recently received notification of the federal safety agency Campaign Number: 25V347000 (Structure). The contact had been calling the local dealer for a parts update for months and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the B-pillar trim on the driver's and passenger’s side was loose. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
24S02 Exterior A-Pillar recall has not been remedied in a timely manner. Left A-Pillar detached while driving 75mph on highway May 2024. Debris hit my vehicle as it detached. No other vehicle was involved luckily. Right A-Pullar has been mobile since September 2024. If detaches while driving, could injure person or other property and cause me to be liable. Ford House, locally, told me there is not an official wait list for my name to be on when the part becomes available to them. They are doing “first come first serve” and advised me to call every month. I have called several times a month for over a year without any luck. Ford scheduled to remedy this and had my vehicle 7am-6pm on 11/07/24. The part was unavailable and released back to me without being fixed. The safety recall is not being resolved in a timely manner. This will likely lead to personal injury or injury to others and/or property if not resolved quicker. At this point, Ford Motors should be held liable for their failure to provide adequate safety measures for their customers. Spoke to Ford’s national customer service department and was told each location is independently owned and they cannot help me (case# [XXX]). I informed I would be filing an official complaint regarding this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, a piece of the driver’s side B-pillar trim detached. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the B-pillar trim on both sides of the front door started to detach. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving 50 MPH, the B-pillar trim detached from the passenger’s side door. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 25V347000 (STRUCTURE); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 104,000.
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