The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger's side and driver's side windshield exterior A-pillar trims separated from the vehicle and flew off. The vehicle was taken to the local dealer to be inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000.
2017 Ford Explorer body complaints
Page 7 of 23: complaints 161 to 190 of 661, newest first, as owners wrote them.
See attached document for complaint.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim on the driver's side of the windshield was detaching and was secured by tape. The failure allowed water to leak into the vehicle while raining. The driver's side B-pillar door trim had detached and needed to be secured every time the door was opened or closed. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 80 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. Most recently, the keyless entry failed to function as intended. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted; however, the contact informed that the parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact stated that while driving 65 MPH, the front driver’s and passenger’s side A-pillar trims detached. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, the passenger’s side A-pillar trim was blown off the vehicle. The contact attempted to schedule an appointment with several dealers but was informed that parts were not yet available. The contact was not aware of the federal safety agency Campaign Number: 24V031000 (Structure) during the time of the failure. The contact recently received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 155,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure). The contact stated while driving approximately 55 MPH, the driver’s B-pillar trim detached from the door and flew off into traffic, almost causing a crash. The vehicle was pulled over to the side of the road and inspected. The contact used duct taped to secure the B-pillar trim pillar. The vehicle was taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 113,716.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving at various speeds on several occasions, there was an abnormal whistling sound coming from both sides of the windshield. The vehicle was taken to a dealer, where the contact was informed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.
B-Pillar trim has an open recall on it. Both pieces have broken and are now coming off of the car. The drive side b-pillar broke in half and and is being held on by the power cord for the keyless entry and duct tape. The top half of the b-pillar flew off the car while going 70 MPH down the highway. I am lucky we caught the other one coming off before it flew off and hit another vehicle. Ford refuses to fix until they have a remedy for it. This has been an open recall since May and Ford still does not have a remedy. Tried to make an appointment with a dealer and the appointment was cancelled by the dealer because they do not have a fix. The pieces are now duct taped to the car and not sure how long that will hold with the heat in Texas. The interior is also exposed by several holes that we have attempted to cover with tape. . I am also unable to roll down both windows due to the way the part has to be duct taped to the car. The adhesive has been a known problem with previous recalls issued for the same problem. Called Ford customer care and was told until there is a fix, they do not have to fix the broken parts.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. After the repair, the contact received the recall notification. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and informed the contact that the part was available for the repair; however, the contact had to pay out of pocket. The vehicle was not repaired after the most recent failure. The contact stated that the passenger’s side A-pillar trim had become loosened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving 45 MPH, the passenger’s side B-pillar trim clip detached. The contact pulled over and zip-tied the trim piece to the door frame. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The contact referenced the federal safety agency Campaign Number: 25V347000 (STRUCTURE); as a possible cause for the failure; however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 141,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted; however, the contact was informed that parts to repair the vehicle were not yet available. The vehicle was not repaired. The manufacturer was contacted but was unable to provide a timeframe for when parts would be available. The contact had not experienced a failure.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had separated from the vehicle while driving, causing the vehicle to make an abnormal windy sound while driving. The vehicle was taken to the dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver's side A-pillar trim was ejected from the vehicle. The vehicle was taken to the local dealer, who informed the contact that parts to repair the vehicle under the federal safety agency Campaign Number: 24V031000 (STRUCTURE); were not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield became very loose and started to detach. The contact also stated that the B-pillar trim on both sides of the front door was loosened and had started to detach. The contact received notification of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The vehicle was taken to the dealer, where it was determined that the A-pillar trim and B-pillar trim had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the B-pillar trim on the driver’s side door started to detach. The vehicle was taken to an independent mechanic, where it was diagnosed that the B-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available. The dealer informed the contact that the repair would not be eligible for reimbursement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 183,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated from the vehicle, and the passenger's side windshield exterior A-pillar trim had partially detached. The vehicle was taken to a local dealer, where it was inspected; however, the vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 65 MPH, the A-pillar trim detached from the driver's side of the windshield. The dealer was contacted and confirmed that there were no parts available for the repair. The dealer was unable to confirm when the parts would be available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver’s side A-pillar trims detached and flew off the vehicle. The contact stated that when the first A-pillar trim detached, the contact was frightened and believed that the vehicle had been struck. The vehicle was taken to the dealer and the contact was informed that parts were ordered, and on back order. The order date was October 2024. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that ten months waiting for the parts was an extremely long time to wait. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.
So for starters the visibility wipers should have a auto wiper function as in when it detects rain they will automatically come on. Well they do but they also come on at random intervals even when it’s not raining. Secondly the glove box design is horribly engineered and it falls apart by its self. My glove box flew open while driving down the road and caused me to run off the roadway with my kids in the car. Luckily my kids and I are safe and no one was hurt but something should be done about this. The tension cord that hooks to the glove box just snapped from the looks of it.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and informed the contact that the part was on back order. The dealer stated the part was not expected to be available until approximately December 2025. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the B-pillar trim on the passenger’s side door started to detach. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact used tape to secure the trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side A-pillar trim detached and flew off the vehicle. The contact stated that additional trim pieces had detached and flown off the vehicle. The dealer was made aware of the failure, and a mobile appointment was scheduled. The contact was informed that parts were not yet available. The contact was informed that the dealer was unsure when parts would be available to repair the vehicle. The contact received notification of the federal safety agency Campaign Number: 240V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 70 MPH, the contact heard an abnormal clicking sound coming from the driver's side door. Upon arriving at the destination, the contact noticed that the driver's side exterior B-Pillar trim was loose. The contact used duct tape to hold the trim in place. The contact stated that prior to the failure, the driver's side exterior A-Pillar trim had also become loose, and the contact had used duct tape to hold the trim in place. The contact had received notifications of the federal safety agency Campaign Numbers: 25V347000(Structure) and 24V031000(Structure), which are related to the failures. The contact had been calling an unknown local dealer to check for parts availability, but had been advised that parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 89,000.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that both the driver's side and passenger's side exterior A-pillar and B-pillar trims had started to detach. The contact stated that the driver's side exterior trims had sustained more damages and could be separated from the vehicle. Additionally, the contact stated that wind was heard blowing through the pillars while driving at high speed. The dealer was contacted and confirmed that recall repair parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Numbers: 24V031000(Structure) and 25V347000(Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that an unknown windshield exterior A-pillar trim had detached, and the contact had glued the trim to the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s and passenger’s side door B-pillar trims had started to detach. The contact stated that the windshield trim was detaching from around the windshield. Additionally, the A-pillar trim had fully detached from the A-pillar. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was at the dealer for a scheduled service appointment, the contact was informed that the A-pillar trim on the driver's and passenger's sides were fractured. In addition, the contact stated while driving at an undisclosed speed, the contact's sister seated in the front passenger's seat, noticed a crack in the front windshield. The vehicle was taken to the dealer; however, the contact was informed that the parts were unavailable to repair the vehicle. In addition, the contact was referred to a windshield replacement specialist. The vehicle was taken to a windshield replacement facility and the contact was informed that the A-pillar trim needed to be replaced with the replacement of the windshield; however, the part would be replaced with aftermarket parts. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
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