The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger side A-pillar trim detached. The vehicle was taken to a local dealer however, parts were not available for several months. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. The VIN was not available.
2018 Ford Explorer body complaints
Page 4 of 11: complaints 71 to 100 of 288, newest first, as owners wrote them.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
We have been trying to get Safety Recall Notice 24S02/the federal safety agency recall 24V031 accomplished by our Ford dealership for several months and they say that the parts required are on back order from Ford. My complaint with Ford Motor Company is not having the parts needed for the dealerships to comply with the recall. Currently, the parts are on an emergency order from the dealership. The part on the right side A pillar is vibrating at highway speed and I am expecting a failure.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, front driver’s side and passenger’s side A-pillar trims loosened and vibrated in the wind. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail covers separated from the vehicle and flew off on several occasions. The vehicle was taken to the dealer, where the roof rail covers molding was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the driver’s and passenger’s side A-Pillar trim pieces were loose. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trims had detached. The approximate failure mileage was 70,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of the federal safety agency Campaign Numbers: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer sent a technician to the contact's residence and the vehicle was diagnosed and it was determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact stated while driving 70 MPH on the interstate, the exterior A-pillar trim detached from around the front windshield. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
B pillar trim behind passenger door (vertical pillar) is peeling from the top. May fly off and cause a safety issue on roadway if unaddressed. Similar to existing recall of A pillar trim for same year and model as well as an existing recall for 2011-2017 B pillar trim (same issue as mine, but adjacent model years).
About two years ago, I had the windshield replaced because I had a crack in it. A certified tech approved by my insurance replaced it. Once that happened, I noticed the right A-pillar was loose. Thinking it was something they did incorrectly, I called and they came to fix it; however, a day later, it did the same thing. The clips would not fit correctly. While going down the road, it flew off and scraped the side of my car. Now there isn't an A-pillar and I'm afraid water is getting into my car. Since that happened, my electrical system has been acting strange. I called the AutoNation and I was told the saw the recall, but they didn't have any fixes for it yet. That was in 2024.
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side A-Pillar trim detached and flew off the vehicle. The contact stated that the failure almost caused a crash. Additionally, the contact later discovered that the passenger’s side A-Pillar trim had also detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
On July 5, 2024, I was driving on Hwy. 12 in Napa, California. The front pillar on my window flew off on the highway. Luckily, no other cars were around and no one was hurt. When I took my car in for service, I told them I needed it fixed and the other pillar looked at. Ford in Walnut Creek told me that they were on backorder and had no idea when I would get a replacement part. I called again a couple of weeks ago to see what the status was and again, no idea when the part would come in. This is the fault of Ford. They should be mfg. these parts. In the meantime, I have been driving around for close to a year with no A-pillar and at risk of losing the other one. Please help. They need to be accountable.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I saw that Ford has issued a recall that affects 2016 and 2017 Ford Explorers due to a B-pillar trim piece that is not properly attached and may separate from the vehicle. My 2018 Ford Explorer also has this issue. Will 2018 Explorers be included in this recall?
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim on the driver's and the passenger's side of the windshield was deteriorating and detaching from the vehicle. The dealer was contacted and informed the contact that the manufacturer was advising vehicle owners experiencing the failure to tape the trim pieces until the remedy was available. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact stated while driving 80 MPH, the front windshield trim on the passenger's side detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a fractured exterior front windshield trim. The contact was informed that the repair was not covered under recall. The contact was informed that the front exterior windshield trim needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under the recall repair. In addition, the contact was informed that because the entire windshield exterior trim did not detach, the repair was not covered under the recall. The manufacturer was made aware of the failure. The contact received the federal safety agency Campaign Number: 24V031000 (Structure), however the contact was informed that the repair was not covered under the recall. The contact was advised to contact the federal safety agency Hotline and report the failure. The failure mileage was approximately 92,500. The VIN was not available.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield exterior A-pillar trim detached and struck other vehicles on several occasions. The contact stated that the other vehicles were able to continue driving on each occasion. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); and the vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where the passenger's side windshield exterior A-pillar trim was replaced for a second time; however, the failure persisted. The dealer was contacted and informed the contact that a repair fee might be charged because recall repair was a one-time free repair. The contact stated that the recall repair failed to correct the failure. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 68,000.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,000. VIN tool confirms parts not available.
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 40 MPH, the A-pillar trim detached and separated from the vehicle. There were no warning lights illuminated. The contact stated the A-pillar trim struck the vehicle that was behind the contact’s vehicle. On a separate occasion while driving approximately 60 MPH, the other side of the A-pillar trim detached and separated from the vehicle. The vehicle was then taken to a dealer however, the contact was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
I am writing to express my frustration and concern regarding a recall for my vehicle that ha remained unresolved for over a year. Despite numerous attempts to have the necessary repairs completed, I have been informed multiple times by my vehicle's manufacturer that the required parts are unavailable. This delay is a serious safety concern, as my vehicle remains subject to a recall that has not been addressed due to the lack of parts. I have contacted the dealership on several occasions over the past year to inquire about the availability of the necessary parts and have been informed each time that they are on backorder with no clear resolution in sight. This prolonged delay is causing me significant concern, as I have no way of knowing when or if the necessary repairs will be made. As this issue continues to affect my safety and the safety of others, I am seeking your guidance on the steps I can take to ensure that my vehicle is repaired promptly, in accordance with the recall notice. Additionally, J would appreciate any advice on whether there are any regulatory actions that the federal safety agency can take to expedite this process and ensure that the manufacturer fulfills its obligation to address the recall in a timely manner. I look forward to your assistance in resolving this matter as quickly as possible. Thank you for your attention to this important safety issue.
In February 2024, I received the enclosed safety recall notice from Ford Motor Company regarding my 2018 Ford Explorer. The notice described a problem with A-pillar applique trim clip attachments that could cause the pillar trim become detached. In March 2024 while driving home from Pittsburgh PA, my left side pillar trim did blow off while I was traveling south on [XXX], and its final resting place is unknown to me. I notified my local Ford dealer (Mike Castrucci Ford, 1020 SR 28, Milford, OH) where I bought the car new about what happened. They said they were aware of the recall, but that as per the recall notice, replacement parts would not be available until the latter half of 2024. Well, it is almost end of the first quarter of 2025, and I have not received any positive responses to my follow up requests to the car dealer as to when I can expect have this issue resolved. Castrucci Ford's responses have been that the parts are on back order. My attempts to contact Ford Motor Company have also been pointless. Therefore, I am contacting the federal safety agency, as per the recall letter, to see if Ford can be motivated to expedite getting my vehicle fixed. Thirteen months from the date of the initial recall notice to today should have been ample time to replace these pillars. As a member of the public, I'm wondering if Ford thinks that if they delay fixing the problem long enough, people will finally give up. FYI, I won't. Thank you for investigating my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, there was wind entering the cabin of the vehicle from the windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
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