Both my passenger and driver headlights have failed. I have paid to have them replaced. The drivers side has failed twice. The passenger side has failed 3 times. I have taken it to the dealership and they “fixed” the issue but it keeps coming back months or weeks later. The low beams are what is failing. The message on the dash says “check headlight assembly see manual” This is a safety risk to me and other people on the road. They have failed while driving. If I am driving early in the morning or late at night I can not see if there are no street lights. People also can’t see me coming. This is a major safety risk. I bought the car in August 2024. Headlights have failed 5 times since then. The dealership helped me with my first four failures. On this last failure, they said it is not covered under warranty and that I need to pay $3000 for the headlight. Five failures of headlights seems like a manufacturer issue and not something. I am doing on my end.
2020 Ford Explorer visibility complaints
Page 2 of 3: complaints 11 to 40 of 70, newest first, as owners wrote them.
I had a really disappointing experience at Delta Sonic Car Wash in [XXX] and feel like other customers should be aware. During my visit, an employee used a pressure washer on my windshield before I entered the wash. This caused small debris to stick to the glass, and instead of being removed, it stayed on my windshield as my car went through the wash. The equipment then dragged that debris across the glass, leaving a deep scratch about 8 inches long. My windshield was only 2 months old and in perfect condition before this. I reported the damage immediately on-site, but my claim was denied. There was no real accountability, no effort to make it right—just a flat refusal. What makes this even more frustrating is that my fiancé and I have been loyal customers for years. We’ve spent hundreds here and have had memberships every winter since 2018. Because of how this was handled, we have now canceled our membership and have urged others to do the same. Also worth noting—many of the reviews here focus heavily on the food and not the car wash itself, which I now find misleading based on my experience. I understand that accidents can happen, but how a business handles those situations matters. In this case, the damage was caused by their process, and they still chose not to take responsibility. I would recommend taking photos of your vehicle before entering or reconsidering using this location altogether. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Sunroof liner is sagging, blocking rear vision. Currently unable to use sunroof unless I pay 4k for repairs.
My Right windshield wiper dose not working properly . When I turn on the wipers the right one don't move . Sometimes it will come up but the only one that's works right is the left one . This is a safety hazard for driving
We have a 2020 Ford Explorer Limited and the sunshade for the sunroof has come off the tracks or something has broken that keeps the sunshade from operating correctly. When the sunshade is open, it hangs down blocking my view of the back window. This seems to be a problem for many people with this model car. The dealership has looked at this and quoted me $1500 for repair.
Sunroof shade failed during normal operation. It is hanging down and obstructing the back window.
Vehicle: 2020 Ford Explorer XLT Date of Incident: October 24 2025 Approx. Mileage: 82000 Affected Component: Visibility / Defroster / Rear Window Glass Description of Problem: While the rear defroster was on, the rear window of my 2020 Ford Explorer XLT suddenly made a popping noise and began to spider-crack from a point near the defroster grid. There was no external impact to the glass. The cracking continued slowly across the entire rear window after the noise. The event occurred on October 24 2025. The vehicle was parked outdoors in normal fall weather conditions in Pennsylvania, and the rear defroster had been turned on to clear condensation. This appears to be a rear defroster thermal event, similar to issues described in Ford’s Customer Satisfaction Program N192265660, which addressed defroster overheating and rear-window damage in certain Ford vehicles. The defect presents a safety concern, as the rear glass integrity is compromised and visibility is reduced. I have photographs of the crack pattern and plan to have the the window replaced by safelite. It is not safe to drive to a dealership. Please investigate this potential manufacturing or electrical defect affecting 2020 Ford Explorer models.
Panoramic sun shade flap sags greatly, causing visibility issues to the rear viewing window as well as causing blind spots on both passenger sides
The moon roof shade came down, completely blocking the rear view
The panoramic sunroof Rolo shade has malfunctioned and is currently sagging. This condition is expected to worsen over time, potentially obstructing driver visibility or posing a safety risk due to the possibility of entrapment or flammability. The vehicle has been brought to a certified Ford dealer for inspection; however, no additional inspections have been performed by other authorities at this time. There are no warning lights or alerts displayed in the vehicle related to this issue.
Sun roof Sun shade drops down blocking rear view when open.
Sunroof shade drooping down causing visibility issues for the rear view mirror.
Sunroof shade has failed and blocks view of rear of car including rear view mirror.
Sunroof shade sagging Preventing rear visibility and potential injure to rear passenger
The screen that covers the moon roof has let go, it flows in the current of the AC within the car. When the roof is open, it is hanging down so that I cannot see out my rear window with my rearview mirror. I can only assume, the next thing is, it will let go on one end of the other and hang down all the time and allowing constant sunlight on myself and passengers.
The sunroof shade sags when opened. This creates a hazard for the driver due to lack of visibility to the rear of the vehicle.
Sunroof fabric clip broke when opening causing the fabric to hang down and obstruct view out of the rear view mirror.
Water has been leaking on my passenger side front floor, and now the blower motor has completely seized. Ford quoted me over $1,000 for a blower motor! I have requested asking for satisfaction warranty for this to be covered via email, with no response. Blower motors should not go bad this soon. I have no way to defrost or defog my windows. This is a major safety concern
The sunshade for sun/panoramic roof stopped retracting. When I pressed the button to open it, the shade rolled back about two inches and as it’s continuing to go back the shade then became loose and hanging blocking my rear view. As this was happening I was in the process of backing up, so at this point it affects the safety of me, and my kids, including others around. No warning or indication that it would malfunction ever came. Now it’s just sagging and loose it’s no longer tight.
Ford Explorer has a panoramic roof cover that has a small plastic part that breaks and and creates a fold in the material - the window retracts but the material doesn't and fold down. This is a safety risk, because with the shade sagging down it blocks your view of the rear. According to others posting on online forums, a small plastic trim piece that is breaking and the cost to repair is around $1800. Repair shops has to pull the headliner and replace the fabric and new plastic bit. Apparently there is no way to make this repair without removing the entire sunroof window. What a design flaw!
The sunroof shade on the explorer just dropped blocking my rearview mirror view.
This vehicle is equipped with a panoramic sun/moon roof which has a cover inside that retracts to keep the sunlight out. Something has failed in the mechanism that retracts the fabric cover and it is causing it to sag down and block the rear view mirror visibility. Ford Motor should issue a recall on this as it is a design flaw and a common failure point in these vehicles. This part can fail without warning, at any time and block the driver's view through the rear view mirror and cause a dangerous visibility issue to the rear of the vehicle.
Sunroof cover no longer fully retracts causing the fabric to hang and block rear visibility.
The sunshade is falling and I cant see out the rear of the vehicle. During reversing the vehicle and trying to change lanes when looking behind me I cant see anything with it falling down. It has been confirmed by a dealer that wasnt ford. No warning lamps my kids told me about it after we went throught the carwash when I had it open for them to watch the colored soap. I closed it and drove away and they said it was falling in on them
Sunroof is sagging and blocking rear window/rearview mirror. Hazard for visibility and could possibly fall during driving.
I was traveling down the highway when my vehicles hood unattached and smashed into my windshield causing extensive damage to my windshield and hood. The impact of the hood releasing and shattering my windshield caused glass to enter the cabin of my vehicle. This was an unsafe incident as I had my toddler in my backseat, and I was traveling down a busy highway at the time of the event causing my vision to be impaired by the hood. I safely maneuvered to the shoulder of the roadway and was able to pull the hood down. Following the incident, I was unable to drive my vehicle due to the windshield damage. I have since contacted my insurance agency and filed a claim for the damages. I have had the windshield replaced, totaling $886.85. I have an appointment with my local body shop for damages to the hood.
The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 MPH, the contact depressed the button to open the moonroof, and the cloth material covering the moonroof detached. The contact's daughter was sitting in the second row in the middle seat and alerted the contact to the failure. No warning lights were illuminated. The contact stated that hanging cloth covers over the rear-view mirror was obstructing his view. The vehicle was not taken to a dealer. There was no cause for the failure found. The vehicle was not repaired due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown.
The sunroof screen blocks the rear window view due to sagging. The Ford Explorer has a common issue in which the fabric retractor spring fails causing the sunroof shade to not retract. Once engaged it blocks the rear window view. Additional since it won't retract, it continues to sage due to lack of tension. This will eventually block the rear window.
The cloth cover for the panoramic sun roof came off the tracks. Now when you retract the cover, it all comes down into the cabin seriously blocking drivers visibility to the back. I am unable to get the cloth cover back into the track mechanism.
The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH, the sunroof fractured without impact. Additionally, the fractured glass fell onto the contact and all over the interior of the vehicle. The contact sustained cuts from the fractured glass. The contact had not received medical treatment. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.
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