2022 Ford F-150 Hybrid: screen or infotainment failure

Filed Nov 27, 2024 · CO

What component or system failed or malfunctioned, and is it available for inspection upon request? The rear backup camera fails to show in the display and/or freezes. This happens inconsistently so it is not easy to reproduce. How was your safety or the safety of others put at risk? When backing up and using the camera, when the camera feed freezes it could look like nothing is behind the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. The problem has been happening since the vehicle was purchased.

Filed Mar 25, 2024 · Driver assistance, Electrical · FL

I am having multiple electrical glitches with the vehicle. While I was in bluecruise the self driving mode the vehicle warned me to take control and when I did the vehicle was stuck in a loop on the highway with notifications alarms. I was able to take a video one of the times. I took it to the ford dealer and they said they needed me to bring it back when an engineer was available. While waiting to go back had another serious issue with the head unit/audio system when I started up the vehicle. Ear damaging sounds came on and I lost control of the head unit. Shut the truck off and turned it back on and the ear piercing noises persisted. I made a video of this too. My head unit randomly reboots while driving the vehicle. Went back to ford and they did an update instead of having engineers diagnose the problem. Audio system still doesn’t work right and I think it is damaged from the event.

Filed Nov 17, 2023 · Electrical · LA

B&O sound system loud scary pops and static, Sync 4 screen goes blank while driving, also blank sometimes for minutes at startup, I have had it come on, watch the 360 camera begin to backup and look in the mirror the camera lags not showing the car behind me. Constant messages of steering failure, catalytic converter failure drivetrain failure dealer says nothing wrong.

Filed Sep 20, 2023 · Acceleration, Brakes · 13,696 miles · AL

The contact owns a 2022 Ford F-150. The contact stated while driving at slow speeds and making a left turn, the vehicle failed to accelerate as needed. The vehicle was restarted and worked as designed. The navigation system screen had frozen. While opening the sunroof, the deflector detached. While driving, the brakes was applied without driver input. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the deflector needed to be replaced. The other failures were unable to be duplicated. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 13,696.

Filed Jul 31, 2023 · Driver assistance, Electrical · OH

Listed date as the date I caught issue on camera, but this has happened multiple times before and since. Numerous issues w/ infotainment system on 2022 F150 Powerboost Platinum. Backup cameras will load normally when put into reverse, but "freeze" once the vehicle starts moving. Still displays last image, however it's not updating nor does any of the sensors work at this point. Vehicle still drives/shifts normally, but no alerts or warnings indicate problem. It's easy enough to realize (at some point) that the screen is frozen, however there are numerous safety hazards that this presents. One Example: Imagine backing out of a tight spot in a parking lot. Your camera loads normally and you start backing up, watching your camera/sensors. It freezes, in the 3-4 seconds it takes for you to realize that you're no longer watching a live feed, a child runs behind your vehicle, Not good. Again, the backup sensors do not work at this point. Additionally the screen will stay frozen in this manner for some time, restarting the vehicle does nothing. At some point the entire system will crash and both the dash and center screen go black though the vehicle continues to operate though you no longer have speedometer or other dashboard indications as they are all digital. In this incident I captured the frozen screen on video, and after restarting the vehicle multiple times, I began to drive home. Shortly after getting onto the freeway, both screens went blank and audio issues began, I had to pull off of the freeway, turn the truck off and wait about 10 minutes for it to boot back up and begin to work normally. Ford service could not find any problems or reproduce issue. It has happened maybe 5 or 6 times so far in the year I've owned the truck. I've attached a .gif of the problem captured on video (Ford service has seen and notated the problem as well). I have a better quality video available for your review. Gif shows frozen reverse screen, while pulling forward in drive.

Filed Jul 26, 2023 · Driver assistance, Electrical · LA

Sync 4 Screen will go blank while driving loosing rear camera 360 camera, all information. When starting sometimes the camera freezes makes you think a car behind you stopped when it is moving. Also, sometimes when you put on reverse. Nothing no screen, camera