On 8/27/14 I was leaving work with my riding partner. We placed some work items in the back seat and started down the road. After we went about a mile the car made a ding sound and screen showed the rear passenger door was open. I pulled off the road and tried to close the door but it would not latch. It's 74 miles from work to my home so the passenger had to ride in the back seat and hold the door close by hand for 73 miles on the highway. When I got home I had to put a ratchet strap between the two rear doors to keep the door closed while driving. My child was not in the car at the time but what if he had been? *tr on 8/30/14 I went to the local ford dealer and paid $215.55 for them to order a new door latch. It's now 9/17/14 and I still do not have my door fixed. The local dealer told me I was on national back order for that part.
2012 Ford Fiesta body complaints
Page 5 of 5: complaints 101 to 128 of 128, newest first, as owners wrote them.
Six months ago I had been to the dealers for a failed door latch on my rear passenger door and lightning struck again. I was beginning to feel like a pro. Went to the store and loaded the front seat this time with groceries and went to close it and it just bounced back. In a way I was grateful because I knew what was wrong but at the same time I was like are you kidding? I was in a location where I could retrieve a bungee cord from my place of business and luckily it was a saturday and ford was still open so I took it in and they could lock it up until monday. They overnighted a part from another dealer and were able to install it late tuesday night but as it so happened putting the latch and door back together, the right side window handle regulator broke and they hand to replace it. I ended up getting my car back on thursday. So in a matter of six months I had two broken door latches on two different doors. I was grateful to be close to a ford dealer but it concerns me for those who are not and those who might be traveling far distances and this happens. It concerned me that it all the warranties that my new car has and still has that this incident was not considered a safety concern that they would have paid for a rental car. Only reason they paid for it was because I called and raised a kerfuffle and pointed out the security and safety concerns and it actually had to be assigned a whole case number. Even after all of this I receive a notice in the mail about a warranty extension on mypower shift 6speed automatic transmission for excessive transmission clutch shudder caused by fluid contamination of the clutch due to leaking transmission seals. After all of this I will never buy a ford again!!
Trying to close my passenger rear door, the door would not close. Thinking there was something ajar tried to maneuver items in the backseat but investigating closely the door latch, it was just in a stationary position. I had a lanyard from work that I cut to make a long string to use as a rope to get me to my house and borrowed a bungee cord from my apartment complex to drive the few miles to the ford dealership. This was a friday and when I called they almost tried telling me there wasn't much they could seeing it was a friday afternoon. I let them have an earful telling them this was a security and safety issue and I have no way of locking my car or securing my car bc of a faulty door. It would be just sitting outside bc I have no garage or a way to even close the door. And even after that they were expecting me to pay for a rental! Well bottom line is I didn't have to pay for a rental.
Closed rear passenger door and the door bounced back and would not latch. Had to secure door with rope. Took car to mechanic for repair. Mechanic ordered part and repaired door. One week later I opened and closed the front passenger door and it bounced back and would not latch. I had to secure door with a bungee cord. Took car to ford dealership. Said the part was on back order and could not give me any kind of time frame on when the part would arrive but he made it sound like it would be a long time. Since the door will not latch the interior light stays on. My battery went dead while out. I was stranded with a door I could not secure. I was able to call aaa to boost and drive home. Now it is dead again. I have no car and no idea when and if it can be repaired. Cost to repair $450 per door! I am lucky it happened while parked. A passenger or dog could very easily fall out of the car if the door fails while driving. Very dangerous situation!
Tl* the contact owns a 2012 ford fiesta. The contact stated that while driving approximately 5 MPH, the rear passenger side door suddenly open. The contact stopped the vehicle to close the door and discovered that the door would not stay in the closed position. The contact mentioned that the failure was a very serious safety issue since at the time of the failure the contact's 6 year old grandson was occupying the rear seat. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 40,000.
I was taking my son out on the town because he was visiting from misawa afb in japan and we made a stop at the convenience store around the corner, his wife got out of the car, shut the door and it would not close. I had to have her hold the door shut as we drove the car back home. I called the next day to get it into the dealer and they made me an appointment for the following monday. The dealership said that the door is not covered under warranty. I paid $130 for them to tell me that the latch and cable need to be replaced. The cable is on back order and would take 4-5 days and cost over $500 to get it fixed. This is a real safety concern and I have never had a vehicle with this problem before. What if this door popped open while driving down the road. I will not pay $500 to have this problem fixed by the dealer and I will end up tearing it apart myself. This is really inexcusable considering that this is still fairly new vehicle.
While parked, I opened the rear passenger door. When I tried to close the door, it would not latch. The black plastic piece inside the door does not engage when the door is closed. The door swings freely and I had to loop a seatbelt through the door handle to secure it enough to drive the car home. We took the car to the dealership for service and applied for payment assistance. Ford denied payment assistance and wants to charge us $359 for repair. This issue is obviously a manufacturer defect - the plastic part does not hold up to the heat in warmer states. I live in arizona, but the mechanic mentioned that this has happened several times in arizona as well as florida. Ford needs to resolve this before people get hurt or worse!
Shut the door and the latch broke (front right).
Tl* the contact owns a 2012 ford fiesta. The contact stated that while driving 10 MPH, the rear passenger's side door failed to close and the passenger had to hold the door shut. The problem recurred several times. The vehicle was taken to a dealer. The technician diagnosed that the rear passenger's side door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 39,000.
I was loading items into my backseat after vacation in the back right door and went to shut the door when it bounced back. It was not locking at all. I have had this vehicle since january and have maybe opened the back doors 20 times a piece as I drive alone 90% of the time and with my significant other who sits in the front seat the other 10% of the time. We tried to fiddle with the latching mechanism, but no combination of adjusting the latch would yield closure. We eventually settled on taking a taxi to the hardware store and getting 2 bungee cords to hold the door shut on our drive back home. The current issue is that my dome lights will not turn off and I fear for my battery in the time it will take me to get to the dealership. My car is still under manufacturer's warranty at 29,500 miles so I'm hopeful that they will fix this issue for me promptly. Otherwise, it was an unnecessary cost and safety hazard for a car I purchased 8 months ago.
My right rear door that is hardly ever used will not close due to the latch. I was 200 miles from home and it was labor day weekend so couldn't get to dealership. Had to buy a bungee cord to secure the door from the inside and it still opened slightly going around curves and backseat items almost fell out. My vehicle is a little over 2 years old but due to my job of driving frequently (driving children) I am well past the 36k warranty and will have to pay to fix this. Since I can't afford at the moment the battery needs to be disconnected since the lights stay on and the doors remain unlocked. This clearly needs to be addressed after so many complaints.
The left hand rear door latch failed, resulting in a door that would not stay closed. It required use of seat belts and a shirt to hold the door in the closed position so it could be driven home. I tried a local dealer to see if they would repair it for free and they said no, so I repaired it myself. I also dismantled the failed latch and found the cause of the failure. In my opinion, these latches need to be redesigned and then a recall effort mounted. I can provide documentation of the failure if you need it.
I had just closed the right rear door after loading material into the back seat. (this door has maybe been opened 10 times in the life of the car [2.5 years] as I never have rear seat passengers.) after leaving a parking lot yesterday and while traveling about 50mph, I noticed the open door warning light on the dash after which I noticed the right rear door was ajar. I stopped the car, opened the door and attempted to shut it again. It bounced back open. I tried fiddling with the latch and closing several times without success. Luckily I had a rope in the trunk so I tied the two rear doors together by the interior handles. I drove to my local ford dealer and barely had begun to explain my problem when the attendant said she was aware of similar problems. Without looking at the door she told me the parts were on "backorder" leading me to believe the problem is widespread. Thankfully I don't have rear passengers, so I can deal with tied doors, but since I can't lock the car and the dome lights stay on, it is a big problem. She asked me to return in the am and leave the car for them to look at. They would try to make a temp fix while we waited for parts that might take a few weeks so I wouldn't have to disconnect the battery or pull fuses. This morning I left the car at the dealer where it sits as I write this. I found this the federal safety agency website chronicling similar problems as well as other references to the problem on other web sites. Of 81 total complaints made on this model on this the federal safety agency web page, 20 are for this exact problem. Those 20 complaints have all been within the most recent 50 complaints and all made in the past 10 weeks. Something is wearing out and it won't be long before a child, pet, suitcase or bag of groceries falls out resulting in death. Don't wait for that to happen. Get this recalled now nationwide!
My left rear door of my 2012 ford fiesta is no longer latching. I bought the car new in september of 2012. At the end of the day on august 29th 2014, I tried closing the door after letting my dogs in and it just bounced right back open. Since the door won't close, the dome lights stay on so I have to disconnect my battery. I spent over 30 minutes trying to get the door to latch. I was forced to leave my car, with a completely open door, at my workplace and it will have to remain that way until tuesday due to labor day weekend. It's completely ridiculous that a two year old car with less than 30,000 miles is having door latching problems and it's apparently rampant with 81 other complaints. How many complaints do there need to be before a recall is ordered? I won't be buying another ford.
After putting my bags in the backseat after work, I went to shut the rear passenger door and it bounced right back open. This door is used very infrequently and my car has never been in a wreck, so this was a very strange thing to happen all of the sudden! I ended up holding my backdoor closed by using a ratchet strap we had at the office and drove back 30 miles home until I could take my vehicle to the dealership the next morning. Apparently there are no tsbs or recalls on this issue, but this seems like a major safety issue to me as the car is unsafe to drive.
My mother (83 yo) was riding in the front passenger seat and as she was getting out of the car she closed the door and it bounced back and hit her on her left hip. What happened is that the door latch broke because the part that latches is made of plastic and we have been having some hot weather these days. I guess the plastic must have got too hot one too many times and it gave out and bent or broke. As she closed the door with her left hand she proceeded to walk to the front of the car and this is when the door hit her and/or got in the way as she started to walk to the front of car. My mother was in pain for about a couple weeks or so. This could have been a worse accident if my mother had been a younger person and moving much faster. Anyway, these door latches should be made of steel so they don't break so easily. Please look into it because these latches should be recalled. This is the second latch that has broken in my car. These latches are getting brittle with age and unfortunately my car is a dark colored one, which as you may well know, it attracts a lot of heat from the sun. Furthermore, I would like to add that this could be another safety issue if someone is trying to break into the car, if the latch is brittle enough, a good hard pull can break it and what if the driver is still in the car and the person breaking in wants to harm or rob her/him. Stop putting plastic latches in cars doors. Ford is making a mint selling these latches for $183.00 dollars each and this is not to mention the installation.
The passenger rear door won't latch. I almost drove off with an open door, and my kids were on the back seats. The latching mechanism is not working. I tried to close it many times, but it won't work. I researched online regarding this issue, and I saw several complaints listed --all of them for the same door--. I guess someone's child has to get hurt in order to ford do something about it.
We bought the car not even 2 months ago and went to put my kid in his car seat and the rear passenger door wouldn't shut. We had to move him to the driver side and hold the other door locked with the seatbelt in order to get back 30 minutes away from where we live. We have 2 young kids both in carseats and knowing that the door could just open at anytime while kids are riding in the back seat worries me for my kids and others kids who have this car! With so many people complaining the same thing you would think it would have been recalled by now for that reason. What does it take before they finally decide to recall it? Something end up happening to someone's son or daughter all because they don't do something about it when they are aware of the situation? The part was even on back order for the same year and car because it happened so often to people with a 2012 ford fiesta.
Leaving to come home from vacation when we went to put our dog in the passenger side rear door. Upon closing the door it just bounces right back. The door won't latch or lock. Had to drive all the way home with the seatbelt pulled through the door handle and the interior lights on the whole trip. After reading online, this issue should be recalled.
Right rear passenger door will not stay closed/latch. I opened the right, rear passenger door to put my child in his carseat this morning. Upon closing of the door I found that it would not latch. We verified the latch was in the correct position so that the door should close normally. However the door would not stay shut or "click" to latch. I had to ducttape the door closed to take him to daycare. I assume this must be a manufacturing defect. I dropped the car off at the dealership for warranty service this afternoon. I should not have to worry about the doors that protect my children might open at any time for no good reason. I am certain the door has never been abused or closed with excessive force, ever. There is something really wrong here.
I was 20 miles away from home out shopping with my two sons. We got into the car and the door open light was on. I had one son check to make sure his door was closed but when he tried to re-shut it, the door would not close properly and lock. I started to worry as I got out of the car and double checked it myself. The door would not shut and stay closed and we were 20 miles away from home. There was no way I could have my 12 year old son hold the door shut while driving on the freeway. Luckily, after making a few calls - the suggestion was made to buy a couple of bungee cords to tie around the door and seat to hold the door in place. I had to drive very slowly in fear that the door was going to swing open while on the freeway. Thankfully we made it safe. Unfortunately we took it to the dealer and that issue is not covered under warranty.
The front passenger door to my 2012 ford fiesta sel suddenly opened on it's own while my vehicle was traveling approximately 35 miles on a curb. After pulling over to inspect, I found I could not close the door any longer. I have found numerous other complaints over the internet as well as this page on the department of transportation website and I am requesting further investigation into this matter as it doesn't seem to be an isolated issue. Car doors flying open at random while driving are cause for concern. After taking my vehicle to the ford dealership, they wanted over $500.00 for a small part and less than an hours work since my it was past my 48,000 warranty by about 200 miles.
Ford fiesta 2012 still under warranty; this is the second door in this new car where the door latch just stops working. Stays ajar. The first time took 1 week to get part; this time dealer is saying the part will take a month. They said there are many people experiencing this and he has a couple of customers who's cars have been there a couple of weeks already, but parts won't come until end of august! I don't have rental insurance, we only have one vehicle, no bus line to work - I can not be without my car for a month or more. So grateful we were not on the freeway or traveling any faster (this was on my passengers side). Cheaply made door parts - we think because the door is closed, locked it can't fly open we better think again.
I opened and shut my passenger door and instead of closing, the door just bounced back and could not be shut. This is the 2nd door on this car to have this problem. The rear passenger door did the same thing about two months prior to this incident.
Front side passenger's door latch will not work and the door will not close or lock, so cannot drive the car. Went to ford dealership and was told this was very common, in fact so common that they are back ordered at least a month or longer. I cannot drive my car I bought just 3 months ago. If this is a common problem with these door latches, then why isn't there a recall. I was told by the dealership that it happens to fiesta's all the time with brand new ones too. This is a defective part and is very dangerous and against the law to drive with a door not properly latched. I am forced to pay almost $200 for the part and about that much to install it, so about $400 overall for a defective part and was told it will happen to the other door sometime too. Why isn't this in recall???
The problem, or I should say 'the jam' as in door jamb, is that both side rear passenger doors on my 2012 ford fiesta are not working on the close. The doors won't stay closed or stay shut. When you try shutting either door it just bounces back out a little. Neither door will latch closed. Only 35,772 miles on my 2012 fiesta when both rear passenger side door latches failed within 12 hours of each other. Is both doors failing at the same time just a coincidence? I think not. I think defective and dangerous! My fiesta has never been involved in an accident, no body damage, no evidence of attempted break-ins and no apparent reason to cause 1, let alone both, rear passenger side door latches to malfunction and prevent closing of the rear side doors. And, absolutely no warning or indication of any looming or pending problem with the operation of either door nor my fingers, hands, wrists or arms? Although I do get a bout-of-gout in my knee occasionally. I just opened each door normally to find it broken upon shutting. What I find extremely strange, and at this time still unexplained by anyone, is that both doors failed within 12 hours of each other in exactly the same manor. Seems like too much to be a coincidence, doesn't it. Read all info about the faulty door latches @ www.finley.tv.
Door latch will not catch. The door does not lock or stay closed. This is happening on the passenger front side door. Has already happened to the passenger back door as well.
We were on the highway while it was snowing. All of the other vehicles were slowing down because there was an accident blocking off the highway. Eventually we all came to a stop. After we stopped there was a yukon that was unable to stop because of conditions and its load and hit us from behind. He was probably going 35 MPH. Both the passenger and driver's head flung back against seats. No airbags deployed. Passenger has suffered in the spine from this accident.
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