Ford Flex no deployment problems

Filed Jul 23, 2024 · Airbags, Electrical · MO · crash · fire · 1 injury

This accident didn’t involve myself. It involved my father who borrowed my 2011 Ford Flex for the evening. This was a one vehicle accident. It is unknown what happened to cause him to Swerve and hit a hit. The air bags didn’t deploy in the Vehicle. My father was wearing his seatbelt. An electric fire started and the car burnt along with my father he wasn’t able to be pulled from the vehicle before it caught fire. According to the witnesses, the airbags did not go off. My father had blunt trauma to the chest and to his frontal lobe and broken ribs. In addition to lots of other injuries that would’ve been avoided if the airbags would have went off. My father could’ve been alive if the airbags went off. But instead, he is dead. The pain and suffering and Trauma that I live through every day of my life of missing my father has been unbearable this past year. I 100% believe the fire started from the air bags not going off and it was faulty wiring in this vehicle. I believe this whole Heartedly. My father Didn’t deserve to die this way. I have a flash drive of the scene with pictures taken by the Missouri State Highway patrol that has been certified. I can send as Evidence as well. I have not viewed this flash drive as it would be too traumatic for me to view them of my father. I do not want to picture him like that. But I feel this case needs to be investigated. I no longer can be OK with this situation. The insurance company never inspected it. My insurance company was the General- Full Coverage- also the vehicle had a lean on it with Car Mart. Not sure if anyone inspected the vehicle after the accident. I know the Missouri house patrol did a full investigation. It set at at tow yard for months in Columbia, Mo. There were multiple people on the scene. Macon Co. ambulance, Macon Co. fire and rescue Macon Co. corners office which they called wrong time of death Which letters to believe my father wasn’t dead yet From the accident. The air bags could have saved HIM!!!!!!

Filed Apr 11, 2024 · Body · MI

Repeated problems with door latch system in 2013 Ford Flex. Door is interpreted as being ajar, despite being closed. Two warning lights/messages to this effect persist, interior lights will not turn off (which drains the battery), doors will not automatically lock while driving in this condition and as I understand it, if an accident occurred, the airbags would NOT deploy due to the doors not being 'locked'. This is a serious safety issue and causes continual drain on the battery if left in this condition. The only way to sometimes get it to recognize the door being shut is to repeatedly close the door, often having to slam the door shut; this can take up to 15 attempts. Driver's door has been cycled & subsequently replaced six months later. We are taking it in now for a likely 2nd replacement on this door alone. The rear right passenger door & front passenger door have each been replaced as well. The first two repairs/replacement on the driver's door were under warranty, the remaining 2 replacements (and upcoming additional replacement) have been and will be at our own cost. This same door latch system has been recalled on three different occasions on other Ford models, yet not on the Flex. There should be a recall on this 2013 Ford Flex and we should get refunds for our out-of-pocket costs for this repeated and known problem.

Filed Mar 6, 2024 · Fuel system, Suspension · 138,000 miles · MI · crash

The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked in the right direction. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not deploy. No warning lights were illuminated. A police report was not filed, and no injuries were reported. The vehicle was taken to an independent mechanic, who diagnosed a failure with both control arms. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who was able to duplicate the failure but was unable to provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 15S18. The contact also stated that before the control arm failure, upon entering the vehicle and attempting to start the ignition, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact repaired the vehicle herself upon replacing the fuel pump control module. After investigating the failure, the contact related the failure to Safety Recall 16S31. The manufacturer was notified of both failures but referred the contact to the federal safety agency hotline for assistance. The failure mileage was 138,000.

Filed Apr 2, 2021 · Airbags · 169,725 miles · MN · crash · 1 injury

We have 2 complaints about the airbags. I was driving 65mph on highway and hit a bear on front drivers side (airbag did not deploy.) repaired the car. My daughter was in a highway collision rear ended a person at 43 -45 MPH airbags did not deploy. Informed yesterday the car is a total loss. She had her glasses thrown off her face dash was pushed back, trooper and tow truck driver were shocked they didn't go off. She was not injured having concussive symptoms. We also found out that the VIN does not match the interior of the car as they were running the specs of the vehicle. The VIN is saying that it is a cloth interior and my car has leather interior. If it was an upgrade it should still be associated with the VIN of the car?*dt

Filed Dec 30, 2020 · Airbags · 36,000 miles · CA · crash · 3 injuries

Tl* the contact owned a 2019 ford flex. The contact stated while making a left turn, when another vehicle ran the red light and crashed into her vehicle on the front driver side bumper. The contact stated no air bags deployed. The contact sustained injuries on her AC joint (left shoulder) and her son (rear driver side) sustained back injuries and her daughter (rear passenger side) sustained injuries on her left knee. The contact stated they all sought medical attention with the ent from the ambulance and also went to an emergency room for further assistance on their injuries. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle totaled. The vehicle was towed to local dealer autonation ford torrance (3111 pacific coast hwy, torrance, ca 90505:(424) 253-4976) where the vehicle was still being diagnosed. The manufacturer had been informed of failure. The failure mileage was approximately 36,000.

Filed May 13, 2020 · Airbags, Suspension · 70,000 miles · FL · crash · 1 injury

Tl* the contact owns a 2017 ford flex. The contact stated that while traveling at 45 MPH, she depressed the brake pedal as she heard approaching police sirens. As the contact came to a complete stop, she was hit from behind by another vehicle and was thrust into the middle of an intersection. The air bags did not deploy upon impact. The contact and her daughter sought medical attention at the scene. The next day, the contact went to an urgent care facility where she sought treatment for injuries to her neck, her left arm and her back. The contact's daughter did not sustain any injuries due to the accident. The injuries of the other driver were unknown. A police report was filed. The vehicle was towed to an independent mechanic where they repaired the rear end damage to the vehicle. There was an active recall on the vehicle prior to the failure under the federal safety agency campaign number: 20v072000 (suspension); however, the part to repair the recall were unavailable. The manufacturer nor the dealer were notified of the failure. The vehicle was repaired. The failure mileage was approximately 70,000.

Filed Jan 6, 2020 · Airbags · 40,000 miles · OH · crash

Tl* the contact owns a 2018 ford flex. The contact stated that while driving at 45 MPH, the vehicle rear-ended the vehicle in front. The air bags did not deploy. Additionally, the contact had a front seat passenger and a rear passenger. A police report was filed. There were no injuries reported on the scene and the spouse drove the contact and the front passenger to the hospital afterwards for a check up. The vehicle was damaged but was not totaled. The vehicle was towed to a collision center. The contact called the power gm dealer, (330‑303‑4094, located at 15482 ohio 170, calcutta, oh 43920) and was referred to the donnell ford dealer located in boardman, oh (330‑726‑8181). The dealer was called but there was no response. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000.

Filed Oct 1, 2018 · Electrical, Engine · MS · fire

Tl* the contact owns a 2009 ford flex. While the vehicle was parked in the driveway, smoke appeared from the hood and the vehicle spontaneously caught on fire. The contact extinguished the fire and disconnected the battery cables. The air bag warning indicator was illuminated, but the air bags did not deploy. There were no injuries and a police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

Filed Jan 2, 2018 · Acceleration, Airbags · 40,000 miles · VA · crash · 1 injury

Tl* the contact owned a 2012 ford flex. While driving 1 MPH, the vehicle accelerated backwards rapidly and crashed into a tree. The air bags did not deploy. A police report was not filed. The contact sustained minor injuries to the knees, which did not require medical attention. The vehicle was destroyed and towed to richmond ford lincoln (4600 w broad st, richmond, va 23230) where the cause of the failure was not determined. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

Filed Nov 13, 2016 · Airbags · 88,000 miles · TX · crash

Side air bags failed to deploy after side impact. Only steering wheel air bag deployed.