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Ford Flex seat belt problems

16 of the 1,957 owner complaints about the Ford Flex describe seat belt won't latch or retract, most of them for the 2013 model year.

owner complaints
16
worst model year
2013
typical mileage
70,000
Is there a fix? No recall or service bulletin covers this area of the car yet.

By model year

  • 2019
    2
  • 2017
    1
  • 2016
    1
  • 2014
    3
  • 2013
    5
  • 2011
    1
  • 2010
    1
  • 2009
    2

What owners say

Filed Aug 7, 2026 · Body, Driver assistance · 35,000 miles · MI

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera went blank and flashed on and off. The contact stated that while attempting to latch the front driver's seat belt, the seat belt failed to retract as intended. The contact stated that the seat belt was stuck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of the federal safety agency Campaign Numbers: 25V829000 (Structure) and 24V951000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the failure was a persistent failure. The contact stated that the rear-view camera failure was an inconvenience and a hazard due to a disability. The contact stated that turning the neck was painful while reversing. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

Filed Jul 13, 2026 · Seat belts · OH

Seat belt on driver's side is not coming out smoothly. It will remain locked or come out only a few inches. It takes many tries before you can put the seatbelt on. It clicks out incrementally or sometimes it goes on smoothly with no problems. Once seat belt is on the driver, it locks even when the driver isn't braking or pushing break pedal. The seatbelt may also sometimes be locked when braking and the belt will slip out a couple of clicks allowing forward movement of driver. Seatbelt malfuntion or lack of predictability is a safety issue. This problem has been happening for 3 weeks- at first I thought it was high temperature related and just quirky but it happens throught the day across cooler evenings. I have not had it inspected yet but will be taking to the dealership in the next week or so. No pervasive lights are on indicating an issue. Occasionally my airbag light will come on for a trip and go back off before next start up. It is available for inspection upon request.

Filed Jan 22, 2024 · NC

The snuglock technology is a joke on this seat. It doesn’t matter if it’s latch or seatbelt installed the lock off isn’t holding it in position. Over time it becomes loose and the seat is moving more than an inch at the base. I’m having to tighten my seat every other day to ensure that my child’s seat is secure. I first complained to Graco in November and they wanted to send a replacement seat, but other complaints say even those have the same problem. I reached out to Graco again today stating I no longer want this seat.

Filed Apr 11, 2023 · Seat belts · MO

2nd row passenger side bucket seat seatbelt no longer latches. Car has less than 35,000 miles. Seat is no longer able to be occupied legally. My child in booster seat uses that seat belt and could have become unsecured while driving which would have put him at risk if there was an accident or would have had to brake quickly. Seatbelt has not been inspected by anyone at this time. No warning or symptoms of a problem. Problem started 4/10/2023.

Filed Aug 9, 2022 · Seat belts · FL

The Driver side seatbelt begins to lock as you pull it down to click it into the buckle. While driving the seatbelt will also lock and continue to get tighter and tighter and suddenly release. It will continue to lock and then unlock while driving. This is happening with regular driving, and not when applying the brakes.

Filed Mar 27, 2021 · Seat belts · PA

In september, the drivers side second row seatbelt broke, the male connection. I called our local dealership and they told me it would cost approximately $750 to replace. We started using the third row instead. Just today, the female connection on the passenger side second row seat broke. Ford is telling me they won't replace the seatbelts. I cannot afford to replace them. And I don't think such an essential safety feature should be left to us for a vehicle less than 10 years old. Do I drive with my children unsecured and just have our family sue ford when we are all dead?

Filed Oct 8, 2019 · Fuel system, Seat belts · 70,000 miles · WY

Ford has already recalled the fuel pump regulator module on certain vehicles and mine was not included. Fuel pump regulator module left mr and disabled chile stranded on highway. No help from ford. Passenger door sensor out, lights won't go off inside cab until you reach 10 MPH. Impossible to see to back up at night or to see out of vehicle to drive. Driver seat wont move forward or backward impossible to get it to move. 2nd row driver side seatbelt broken ford wont repair.

Filed Apr 30, 2019 · Body, Seat belts · 80,000 miles · CO

The sensor on my passenger door has gone out, causing the car to believe the door is open even when it is not. There is also a consistent issue with one seatbelt, sometimes it will lock into place when not in use, and sometimes it will not allow me to buckle it.

Filed Nov 27, 2018 · Seat belts · 86,000 miles · LA

Tl* the contact owns a 2014 ford flex. The contact stated that the rear driver and passenger side inflatable seat belts on the second row were damaged. The webbing of the seat belts was frayed, the inflatable seat belt cover popped out, and the rear driver's side inflatable seat belt did not retract, which made them unusable. The vehicle was taken to courtesy ford breaux bridge (337‑504‑7340, located at 2022 rees st, breaux bridge, la 70517) where it was stated that there was no recall and that the seat belts needed to be replaced. The manufacturer was not made aware of the failure. The failures were not repaired. The failure mileage was approximately 86,000.

Filed May 14, 2018 · Seat belts · 160,000 miles · NH

The seatbelt buckle will not release the seat belt. Starts off with the release button sticking, after time the buckle button breaks and no longer is able to be used. The 3rd row buckle was first, now the driver's buckle is starting to stick.

Related recalls

No recalls on record for this model year.

Questions about the Ford Flex seat belt

Which Ford Flex years have seat belt won't latch or retract problems?

The model years with the most reports are 2013 (5 complaints), 2014 (3 complaints) and 2009 (2 complaints).

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