The contact owns a 2014 Ford Focus. The contact stated that upon reversing, the rear-view camera displayed a blank screen. The message "See the Dealer" was displayed, and the check engine warning light remained illuminated. The contact stated that the vehicle experienced a slight loss of automotive power while driving uphill and the steering became very loose. The contact stated that while turning to the left or the right, the steering wheel failed to return to center. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact associated the failures with the federal safety agency Campaign Numbers: 26V369000 (FUEL SYSTEM, GASOLINE) and 14V514000 (STEERING); as possible causes for the failure. The manufacturer was notified of the failure. The failure mileage was 83,000.
Ford Focus screen failure problems
19 of the 22,111 owner complaints about the Ford Focus describe screen or infotainment failure, most of them for the 2012 model year.
- owner complaints
- 19
- worst model year
- 2012
- typical mileage
- 60,000
By model year
- 20182
- 20171
- 20161
- 20151
- 20142
- 20134
- 20126
- 20071
- 20001
Often reported together
Shudder 4Won't start 3Check engine light 3Backup camera 3Wipers 1Warning lights 1Sudden acceleration 1Steering lock-up 1
Trouble codes mentioned
U2101 1U0452 1U0256 1U0140 1U0121 1P219A 1
What owners say
I have had several Ford Focuses and I’m not sure why I keep buying them. The transmission shudders or slips. Makes awful noises like grinding or something hitting the fan blade. I currently have 7 codes stored in the car but no check engine light. My garage thinks maybe it needs a new ABS control module. The display screen goes black all the time and doesn’t come back on. Ford is aware of these issues in the 2018 models and continues to do nothing. I’ve been a loyal Ford buyer for years and I’m never buying “American made” again. They cut corners and produce trash vehicles that the consumer has to pay out of pocket for repairs. Current codes are P219A and C. U0121, U0140, U0256, U0452 and U2101. The car always makes a strange beeping noise. It sounds like a warning chime but no lights come on or anything. The car has AWFUL fuel mileage currently. I live 15 mins from work with only 1 traffic light and it used half a tank for 4 days of just traveling 30 mins a day. You pay a decent amount for these cars and can’t rely on them. SHAMEFUL! The transmission issues have been happening since I bought the car in 2022. The codes, beeping and fuel mileage have been a recent issue within the last few months. It shakes. The vehicle is a safety concern not only for myself driving it, but others on the road.
The contact owned a 2017 Ford Focus. The contact stated her son was driving the vehicle and while depressing the brake pedal to switch to the right lane, the engine RPMs revved and the vehicle unintendedly accelerated. As a result, the driver crashed into the rear of the vehicle in front. The navigation display turned black and no warning light was illuminated. The air bag underneath the steering wheel was deployed, but all other air bags in the vehicle failed to deploy. The contact who was the front passenger at the time of the incident sustained bruises on her stomach. The contact's son sustained bruises on his legs. No medical attention was sought. The vehicle was towed and deemed destroyed. A police report was filed. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
The backup camera works intermittently. When it does not work, it’s either a very fuzzy black screen with almost no visibility, or a completely black screen. You cannot see anything behind you using it. There were over 700,000 newer Ford vehicles recalled with the same issues. There are no warning lights.
Back up camera malfunction. Will work every now and then. Will flash with black screen and green line. At times the picture will be upside down. At times it won't work at all. Car sensors will go off with rain and or snow. The media screen at times will not show data ie radio stations, blue tooth connection. All the above occurs when car is in motion.
I literally just bought the car with the shuddering when coming off of a complete stop and was told it was my tires. I have gotten all new tires and it is the same problem not solved. Then my car started to have a bigger problem with the radio one day out of no where my speakers started to be staticky. The next day it was static and very loud popping noise almost making me get into an accident on the highway because it is so loud. I have to pull over every 10 minutes and shut the car off with most of the time the noise still going with the car off. Now I cannot see anything on my radio screen other than the date and time with a black screen. I have the radio and screen off and this loud popping / static noise is unsafe till this day. Due to the problem I cannot drive my car anymore. There has been many complaints online and in person about it but nothing is done.
A loud abrupt thump(s) and/or high pitched screeching sounds come from the sound system speakers. This occurs with the radio in the "on" or "off" position and may last a few seconds up to minutes. The sound is very loud and uncontrollable. The radio is unresponsive during and after the noise (usually requiring an engine restart). This is dangerous when operating the vehicle. The noise level and suddeness causes an immediate defensive posture just as if I had been struck from out of nowhere. Not only that, it is abusive. It really rattles the nerves. The only sure way to control it is to disconnect the radio.
Takata recall there no sound for the radio the dash board for the radio is blank before it went blank it was making a lot of noisy
We had he check engine light come. A check of the code showed a fuel delivery system problem. We also noticed that when trying to fuel the vehicle when placing the fuel nozzle into the fuel fill a rush of air would escape. After fueling the car would not start. Once we get the car started it would run rough for several miles. Also, the fuel gauge was wrong. The fuel gauge would show 1/2 tank but we ran out of gas. The mechanic had to replace the fuel tank, our mechanic had to replace the fuel tank, purge valve and associated hoses, fuel pump. Also, another problem arose with the instrument cluster. All of the gauges including the radio went blank and would not function. The mechanic had to disconnect the battery and reset the computer for the instruments and radio to begin working again.
Related recalls
Electrical system: wiring
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
- Risk
- The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1‑866‑436‑7332. Ford's number for this recall is 14S17-S1.
Recall number 15V813000 · Recall details
Electrical system: ignition
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2015 Ford Escape vehicles manufactured April 1, 2014, to June 12, 2015, Ford Focus vehicles manufactured June 17, 2014, to June 12, 2015, and Ford C-Max vehicles manufactured April 22, 2014, to June 12, 2015. In the affected vehicles, the engine may continue to run after the key or the START/STOP engine button is turned to off. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
- Risk
- If the engine does not turn off as expected, someone could move the transmission shifter out of park and the vehicle may move unintentionally, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will update the body control module software, free of charge. The recall began on July 27, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15C06.
Recall number 15V436000 · Recall details
Electrical system: wiring
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
- Risk
- The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S17.
Recall number 14V495000 · Recall details
Electrical system: 12v/24v/48v battery: cables
- What is wrong
- Certain passenger vehicles equipped with zetec engines, loose or broken attachments and misrouted battery cables could lead to cable insulation damage.
- Risk
- This, in turn, could cause the battery cables to short resulting in heat damage to the cables. Besides heat damage, the "check engine" light may illuminate, the vehicle may fail to start, or smoke, melting, or fire could also occur.
- Remedy
- Dealers will inspect the battery cables for the condition of the cable insulation and proper tightening of the terminal ends. As necessary, cables will be rerouted, retaining clips installed, and damaged battery cables replaced. Owner notification began february 10, 2003. Owners who do not receive the free remedy within a reasonable time should contact ford at 1‑866‑436‑7332.
Recall number 02V288000 · Recall details
Electrical system: wiring
- What is wrong
- Vehicle description: passenger vehicles. A decklid wire harness can fatigue and develop broken wires in the bend area of the wire harness.
- Risk
- This could result in either a loss of individual lamp functions, or in the case of a short of the broken wires that causes a fuse to open, in the loss of stop lamp or tail lamp function. Loss of stop lamp or tail lamp function could increase the risk of a crash.
- Remedy
- Dealers will replace the decklid wire harness.
Recall number 00V411000 · Recall details
Questions about the Ford Focus screen failure
Which Ford Focus years have screen or infotainment failure problems?
The model years with the most reports are 2012 (6 complaints), 2013 (4 complaints) and 2014 (2 complaints).
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