The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
2019 Ford Fusion Energi electrical complaints
Page 3 of 5: complaints 41 to 70 of 104, newest first, as owners wrote them.
The contact owns a 2019 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Unable to charge the plug in hybrid vehicle due to Ford recall 23S33 which was announced June 16,2023. Ford advised owner not to charge the vehicles until a remedy is available. No remedy for this issue is available 9 months later, leaving consumer to use gasoline only to power this plug in hybrid vehicle due to risk of excess voltage and current flow through the battery energy control module which can result in loss of motive power while driving, increasing risk of a crash, or a vehicle fire in the trunk area increasing risk of injury. Ford negligently installed 9 kWh hybrid batteries in the 2019-2020 model vs a 7.6 kWh battery in the 2013-2018 Fusion energi models which likely caused the issue, yet has left the consumer with a vehicle that has lost it’s worth in addition to having to pay for gasoline to power the vehicle. In addition, Ford installed 3 g modem’s leaving consumers unable to use the Ford pass app as well. Ford buy back offer does not reflect depreciation of the vehicle due to this recall, further leaving consumers to pay for the issue Ford created.
The contact owns a 2019 Ford Fusion Energi. The contact stated that she was unable to utilize the charging system. The contact had to use fuel to power the vehicle. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 23,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
My car has been under recall (the federal safety agency recall 23V440) without a remedy since June of last year. According to Ford if I charge my car (it is a PHEV) I risk damaging major components and/or the car catching on fire. Ford is not making any effort to repair my car in a timely manner. They will not provide a firm date for when they plan to fix this recall. I have called Ford and asked them to make this right and they have refused, saying that my state's lemon laws do not obligate them in any way to help me. I cannot sell the car because the resale value of the car has plummeted since the recall was issued. I only owned the car for 3 months before the recall happened.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 50 MPH, the vehicle stalled. The contact stated that a triangle warning light illuminated on the instrument panel with a message to "Stop Safely Now". The contact coasted to the side of the roadway and was unable to restart the vehicle. The check engine warning light was illuminated approximately a week before the failure occurred. The failure had occurred approximately one year before the recall was issued. The dealer was contacted, and the vehicle was towed to the dealer. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available. Recall Reference Number: 23S33 The safety of you and your passengers is key to every vehicle we build. That is why we’ve issued a recall for certain 2019–2020 Ford Fusion Energi Plug-in Hybrid models. There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available. Some Ford Fusion Energi Plug-in Hybrid models may not start or may display a "Stop Safely Now" message while driving, followed by a loss of power within a few seconds. There is no resoltuion
This is an unresolved safety-related recall that Ford has not scheduled for repair. The recall notice was published in mid-2023. Car does not perform as advertised as plug-in charging is advised as a potential fire and driving hazard. Repeated contacts with FORD have not resulted in addressing the failure of parts involved. The inability to charge the battery results in increased operating costs.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 10 MPH at night, the message "System Fault" and "Safely Stop" were displayed, and the vehicle lost motive power. The contact was able to pull to the side of the road. A message advising to shift to neutral and restart the vehicle was displayed. The contact shifted into neutral(N), but the vehicle failed to restart and was in Accessory mode. The message "Shutting System Down to Save Battery " was displayed, and the vehicle shut off. There was no electrical power. The vehicle was towed to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered to partially reimburse the expenses of a rental. The failure mileage was approximately 46,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Ford has failed to find a solution in a reasonable time frame. Car was purchased to be used as a hybrid and we are no longer able to use the battery due to recall for now 8 months. Our car value is also now upside down over $6,000 as this function is no longer available. In addition to 8 months of fuel charges we did not anticipate.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall issued 6/23 23S33- Over 7 months and Ford has NOT corrected this serious problem, nor is there anything in the updates to lead one to believe they have an interest in doing so. I have spent hours trying to coerce this company to do something, but to no avail!! How much longer will YOU allow them to get away with this!!! A serious fire, or collision may result!! Must someone DIE in order for you to take action!!
There is currently an active recall with no remedy being made available as of 6/16/2023. In this recall it is stated EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA. The safety of my family, which includes a two year old who is in a car seat in the back seat has been put at risk every day due to this issue not being remedied and continuing to have a potential for vehicle fire every time we start the car. Ford has advised to not charge the vehicle, however there is a system that allows for recharge while breaking. I have pulled the following information from the Ford website..."Regenerative Braking, When you apply the brakes in a conventional vehicle, kinetic energy is lost due to friction. During braking in a Ford hybrid, however, regenerative braking recovers more than 90%* of this energy, sending it back to the battery to be stored for later use." With this feature the battery is still being engaged and putting my daughter at risk. It would be extremely time consuming to run around the vehicle to her location then unbuckle and pull her out from the car seat after having to pull over once alerted to the car being on fire, potentially while on the highway. Its unlikely that we would reach her in time to save her. Another consideration for risk would be to other drivers on the road. Creating an emergency such as vehicle fire has high probability to cause others to become distracted while driving leading to more injuries. Vehicle has been taken to the Ford dealership on multiple occasions in 2023 for battery issues. We request to see the issue completely resolved or for Ford to buy the vehicle back.
remedy not yet available ON YOUR VEHICLE, THE BATTERY ENERGY CONTROL MODULE BECM MAY BECOME DAMAGED AS A RESULT OF EXCESS VOLTAGE AND CURRENT FLOW. Safety Risk EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA Iam not able to charge my vehicle since July 2023 recall notice. I now have to purchase an extra $140 month in gas because I cannot use my charging system on the vehicle. I contacted FORD 1/20/24 1.800.392.3673 spoke to customer recall service and they stated there is not date on a remedy. I requested compensation and requested them to open a case number for me to escalate a supervisor to speak to me and they stated there is nothing they can do.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 45 MPH, the vehicle temporary lost motive power and jerked. The check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed the failure was related to the recall. The vehicle was not repaired because parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 44,000. The contact stated on 2/2/2024, her vehicle died on the freeway. The vehicle lost all power and would not restart. The Ford dealership tells stated that the vehicle will sit there on their lot until possibly the end of 2024 which is when Ford thinks they may have a “fix” for this recall issue.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as intended. Roadside Assistance arrived but was unable to jumpstart the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V440000 (Electrical System) the VIN was included; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 36,000. VIN tool confirms parts not available.
Continually receiving "see manual" message while driving, will intermittently appear and disappear. At times, the plug-in battery will completely stop working while still charged (more frequent in colder weather). It always resets/removes the "see manual" warning upon next vehicle start. Engine shutters and pings when turning the car off and is rather intense and seems potentially damaging. When driving at low speeds and when changing speeds, engine will not shift correctly when accelerator is pressed, and then will suddenly engage and lurch forward. And when slowing down braking system is not consistent, often have to depress brake harder than normal. Hybrid battery will also stop working when "see manual" message is on. At times the check engine light will come on, code P0B24, checked by Ford Dealer (Norm Reeves, Cerritos, CA) on 12/21/23, 'Hybrid Battery A voltage unstable'. Known recall but they have no fix. Dealer says corporate office has to authorize any sort of loaner car or arrange for rental car, however website says "contact your local dealership directly" when I enter my info for the recall. Called Ford corporate on 1/15/24, their answer is "we have no fix for this" regarding both fixing the car and providing us with a working vehicle. They would not take down any of our contact information or give us any other outlet to contact.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Manufacturer Recall Number 23S33 the federal safety agency Recall Number 23V‑440 Ford denied my buyback claim due to the vehicle being pre-owned, but with the open recall, I believe this vehicle to be a significant safety risk. My vehicle has limited functionality and reduced fuel economy in a model for which I specifically paid extra money. There is no fix in sight until the end of 2024 at the earliest, and there are other accounts of people's vehicles leaving them stranded or catching on fire! Ford does not have a fix for this vehicle, and a fix will not be available within a reasonable timeframe.
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