The contact owns a 2019 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2019 Ford Fusion Energi electrical complaints
Page 5 of 5: complaints 101 to 104 of 104, newest first, as owners wrote them.
Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unable to make contact with that dept. and customer service at Ford states they can not talk to me besides note i call. It is case number CAS-40994553-Q9P8R4
The contact owns a 2019 Ford Fusion Energi. The contact stated that the manufacturer had abruptly changed the vehicle telecommunications system from 3G to 4G without notice to the vehicle owner. The contact stated that the GPS and location tracking system no longer worked. Additionally, he had no access to any safety system in the event of a crash. The contact had taken the vehicle to a local dealer who determined that the vehicle needed the modem upgraded to a 4G modem. The contact felt that the manufacturer should be responsible for the unannounced change from 3G to 4G. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000.
The contact owns a 2019 Ford Fusion Energi. The contact stated that the telematic control was inoperable. There were no warning lights illuminated. The contact took the vehicle to the local dealer who was aware of the failure with the telematics control unit. The vehicle was not repaired. The manufacturer was notified of the failure; however, provided no assistance. The approximate failure mileage was 20,000.
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