Steering wheel recall. Constant stop safely now prompt causing the car to be unsafe on the highway. If I drive for an hour or more this begins happening at speeds over 60 miles per hour
2010 Ford Fusion Hybrid transmission complaints
Page 2 of 3: complaints 11 to 40 of 48, newest first, as owners wrote them.
Tl* the contact owns a 2010 ford fusion hybrid. While driving, the vehicle inadvertently began to shake violently and lost power. The was able to pull the vehicle over and the power train fault and check engine warning indicators illuminated. The vehicle was taken to prestige ford (17701 us-441, mt dora, fl 32757 (352) 357-5522) where it was diagnosed that the throttle body power train malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 40,000.
Starting july 2017 I noticed that my the gasoline engine of fusion hybrid had developed a noticeably "rough" idle when it came on. It also ran "rough" and had an uneven throttle response. A yellow wrench would also appear occasionally on the display panel. The owners manual indicated a "throttle control/powertrain malfunction"and recommended contacting the authorized dealer. Bill collins ford in louisville ,ky checked and ran diagnostics but could not find anything wrong. On september 25, while driving to work in the morning the car experienced a sudden drastic drop in speed going from about 65mph to about 30mph. The car become unresponsive to the throttle. The gasoline engine had completely shut down and the car was limping along powered by the electric engine. Both the wrench and the check engine indicators lit up on the display and stayed on. Luckily I made it off the expressway and got to work. This was very scary and I was lucky to not be rear ended or crashing the car. When I attempted to restart after about three hours the the gasoline engine came back on but with a very "rough" idle. I was able to drive the car to the dealership. This time they diagnosed a problem with the electronic throttle body and for about $600 replaced the etb, cleaned the "mass air flow sensor" and "reprogrammed the computer". However, the the car continues to idle "rough" and has poor throttle response, which were issues the car had leading into the loss of power on the expressway. The dealership does not know how to fix this problem and claims to be in touch the ford factory engineers to find a solution. There is no response so far. Searching on the internet, I understand this is a known issue with ford fusions particularly the 2010 model year. The federal safety agency mandated a recall problem for 2010 fusions gasoline engines but not hybrid models!
Vehicle has 34,900 miles and now experiencing a powertrain warning light after driving at 55 MPH for 8 miles. Vehicle is 'missing' and loosed power down to 35-40 MPH. Pulled off and turned off engine and the light stayed off for one day and came back on and lost power again after about the same distance on highway. Afraid to drive on highway. Trying to get to the dealer.
Car suddenly looses power at highway speed. Diagnosed as throttle body failure and replaced by dealer. Ford covers non hybrid models with replacement at n/c to owners but excludes hybrid coverage for same part on same ice engine with same symptoms. Sudden loss of power at highway speeds is extremely dangerous esp in urban traffic situation and this should be a mandatory recall.
While driving my car enter the "limp home" program. Researched and called ford direct and was told that because my car is a hyrbid model that it is not covered under their customer service satisfaction even though it is under mileage and the years for ford to cover this malfunction.
Tl* the contact owns a 2010 ford fusion hybrid. While driving 55 MPH, the vehicle decelerated and the power train warning indicator illuminated. The contact took the vehicle to the dealer to repair the throttle body; however, the contact was informed that the repair was not part of a recall and was outside of the extended warranty due to the vehicle being a hybrid. The contact was inquiring about reimbursement eligibility. The failure mileage was 37,500. The consumer stated she immediately lost speed and had trouble accelerating. Updated 10/27/16.*jb..updated 12/20/16 *bf
Driving on a highway my car went from 65 MPH to 30-35 unexpectedly. It would not respond to the gas peddle at all and a large orange wrench icon appeared on dashboard. Luckily I was able to get to the shoulder and restart the car. I called ford and was told this was a known issue but a recall was not issued due to it being a "non critical" issue. They also said this particular issue was tested on the hybrid model but not found to be a problem. They told me ford did offer an extended warranty for this issue for non-hybrid ford fusions, but since I was a hybrid owner I was out of luck. I had to pay $400 to have my car repaired for their known issue. When I called ford customer support I was treated very rudely and was told that "the federal safety agency did a thorough investigation and the hybrid was not found to have this issue and that this particular issue was not critical". It's not critical now since no one got killed/hurt. It was luck I was able to get off the highway without issue. I'm now afraid to drive this car for fear this will happen again. I hope something is done about this before someone does get hurt or worse as a result of this "non critical" issue. There are many websites for this issue: http://www.fordproblems.com/trends/electronic-throttle-body/
Tl* the contact owns a 2010 ford fusion hybrid. While driving various speeds, the contact heard an abnormal noise coming from the engine. The contact stated that the vehicle failed to accelerate normally and was very sluggish. The power train warning indicator illuminated on the instrument panel. After restarting the vehicle, the failure would go away, but would recur shortly afterwards. The failure was intermittent. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 131,000. ..updated 10/28/16 *bf
July 29, 2016 driving home from work I was driving uphill when I noticed the car losing power, no amount of pushing down on the accelerator made a difference. The car did not stall but it could not gain momentum. The service engine light came on. I had to stop in the right lane because there was no shoulder and the engine had started making a very loud/rough sound. I waited 5 min and started the car again. Everything looked fine, the indicator light had cleared and engine sounded normal. I drove the rest of the way home without incident. Over the weekend the car operated normally. On monday 8/1/2016 on my way to work the problem started again. The car remained operational but couldn't go more than 20-30 MPH. The hybrid battery would drain very quickly and the regeneration motor ran constantly and sometime very rough. I managed to drive it to my mechanic. His diagnostic report showed a p2112 code (throttle body stuck closed). He proposed cleaning the valve as a first step but he didn't think that would fix the problem. We tried that but two days later the problem came back. My mechanic advised that while he could replace the etb, he was not equipped to calibrate it and that only ford could do this work. He also told me that while researching the problem he'd come across information that my problem might be covered by an extended warranty. I called ford about the extended warranty and they told me that hybrids are not covered by the warranty. It seems to me that the federal safety agency dropped the ball on this if the same problem is happening to hybrid owners as is to non-hybrid owners for vehicle models of the same years. My vehicle had about 58,700 miles when trouble started. No one I spoke to at ford could tell me why hybrids are not covered by the etb extended warranty. Seems to me the federal safety agency needs to re-open their investigation on this issue!
The driver-side interior door latch stop working and I couldn't get out of the car! This malfunction happened in a very mundane manner. As I was doing regular errands, in and out of the car on friday, august 5, 2016, on my third errand stop, the door latch broke. I really didn't notice a "snap" or any kind of "breaking sound." I don't know if the break occurred while I was driving or not. I was stopped/parked in shopping center parking lot when I noticed this problem. At first I panicked and was quite afraid. I called my boyfriend and he calmed me down and instructed me on how to simply roll down (electric) window and reach out and then open door from exterior. Then, he told me to roll window up by leaving ignition on and. This worked. So I been using my car like this until I could get it fixed. I did some research and learned of the thousands of door latch recalls on other ford fusion models. When I called ford they said my model year, 2010, is not included in the recall. I will only have to pay $100 deductible because repair is covered under extended warranty. I don't think I should have to pay anything since ford knows they are having various door latch msl functions. This is my complaint. I close by saying that I have really loved my ford fusion hybrid and considering getting newer or new model. However, I believe, given the thousands of problems with door latches, given the safety issues, ford should replace them all. There is no attachment as a photo wouldn't demonstrate the malfunction.
Sudden power steering shutoff. I was driving out of my parking lot when the steering wheel got very stiff I couldn't turn the car and I almost hit the car next to me. I tried turning the car on and off to clear the error since there is not apparent cause to the issue. According to my research, there is a recall for this problem for many ford models but the 2010 fusions aren't included.
Driving from dallas to austin and with about 60 miles left, the yellow wrench warning light came on in the car. I pulled over as soon as I could to see what the light indicated. The manual said it was a throttle control power train malfunction. I turned off the car and waited a bit. When I turned the car on, the light did not come on again, but I am concerned the car will become un-drivable. I see that this is a common problem... Too common. Is there a recall yet?
My daughter has her learner's permit and was driving my ford fusion hybrid on a 45 MPH street. The wrench light came on and the car would not accelerate as she was driving up a hilly part of the street. Cars began honking and passing and my daughter became extremely nervous. Thankfully, we were not involved in a car accident but she was quite shaken by the incident. I took the vehicle to the ford dealership to have it repaired and was advised this was not a recall even though there are several thousand complaints and issues. I had to have the throttle body replaced which is apparently a defective part. I don't understand why there isn't a recall for this defect. I understand the federal safety agency considers safety a huge factor when recalling parts. However, the part is clearly defective and has cost consumers greatly. Please reconsider recalling or at least subsidizing the payment for those affected by this defective part.
When operating the car on the freeway, the car suddenly lost power and only could achieve 45 MPH in spite of the accelerator being floored. When eventually stopped, the engine would surge and shudder periodically. The check engine light came on. Pulling the trouble code revealed p2112 which is a throttle body error.
When driving a long period of time 100-300 miles the wrench will appear. After pulling off and letting it sit for about 30 minutes it goes off, only to come back on after driving another 100-300 miles.
While driving at speed car suddenly slows with a jerk. A wrench light comes on the dash. Throttle control/powertrain malfunction light and engine light illuminates. Car goes into "limp mode". Can't go over low speeds. Car is unsafe to drive.
Driving at highway speeds, normal operation, in sunny conditions when I lost acceleration ability and was only able to coast. The yellow wrench indicator came on (no check engine light). I was fortunate enough to move to the should safely since there was limited traffic on the highway and I was driving in the right lane. I cycled the car off and on and was able to resume normal operation. This same situation happened twice more in city driving before I could get into the dealer for an appointment. Eventually the dealer evaluated the vehicle and replaced the electronic throttle body.
After switching the gear shift from the park position, I immediately noticed my brakes failed and my vehicle began rolling forward. The vehicle stopped after placing a substantial amount of pressure on the brakes. After turning the vehicle on and off the two symptoms went away. Later that day the same issue happened for the second time while my vehicle was stationary. The third time that this issue occurred I was driving on a highway and almost went into opposing traffic. The service light turns off after restarting the car but returns later that day. Updated 9/28/15 *ln the consumer stated in addition to the brakes, there was an issue with the advanced track system. Updated 10/13/15
My wife and I were driving home on the nj turnpike doing about 70-75 MPH and a wrench popped up the the screen. We have 2 sons 1 is 22 months old and the other is 5 months old. I proceeded to look into the owners manual to see what it was and it showed throttle malfunction please contact the dealership. Being it was a sunday may 17, 2015 and ford service centers are closed on sunday I looked into it online and saw there were numerous complaints made. My wife began to panic and doesn't want to drive the car. I just called ford at 800‑392‑3673 and I was told that there is nothing on the ford fusion hybrid with this issue and that I would have to come out of pocket because my car doesn't have a warranty anymore to call the ford dealership and have it taken care of and if anything comes down for the hybrid then I may get reimbursed.
Gas engine sputtering and essentially no power when stepped on accelerator. Turned car off/on, still sputtering and the check engine light came on. Able to limp back to garage. Two hours later engine running but check engine light still on. Initially at mechanics running ok, but then sputtered for them as well. System check suggested issue with fuel injectors, though given other reports of throttle body problems will need to further investigate.
The wrench light came on and after taking it in to the dealer I was advised that it was the throttle body and motor assembly. The dealer advised that if I didn't replace the part the engine could stop at some unknown time in the future. He also advised that ford had a lot of problems with this part and that a recall had been done for this part for other ford vehicles but not yet for the ford fusion. He advised to keep the bill just in case there was a future recall. When the dealer is telling you that multiple problems are coming from this specific part I think there should probably be an investigation of this matter.
Vehicle wrench indicator lit while driving three times during this week. Dealer said they were unable to find any fault. I drove the car an additional 30 miles and the wrench light came on again , at which time I had to limp to the dealer with a maximum speed of 40 MPH. This is a safety hazard and should be a recall by ford. This is a common problem for ford fusion and ford has issued a recall for most fusion models except hybrid electric vehicles. A motor is still a motor and this problem is a safety hazard and needs to be addressed. This was covered under our vehicles esp extended warranty program at a deductible cost of $100. Most people would not react well to having their vehicles stall out when driving at interstate speeds and be limited (while accelerator floored) to 40 MPH. Dealer stated that they replace a lot of the throttle body component very often. The cost of this is usually, $500-$600.
I was driving at about 30 MPH when a yellow wrench light icon came on. The car stopped accelerating, and it seemed like only the electrical power from the battery was keeping it going. I had just exited a busy freeway where people were going 65 MPH and higher, and if I had not just happened to exit I fear I would have had an accident.
Car lost power steering both while parked and when driving. Replacement cost was $2200 including realignment.
Driving down the highway at 55 MPH, the car suddenly lost power and started decelerating. A wrench light came on in the dashboard. I pulled the car onto the shoulder of the road and turned it off for a few minutes. When I restarted the car it seemed fine so I continued to drive toward my destination. Almost fifteen miles later the car suddenly lost power again and this time I was traveling on a two lane road going about 40 MPH. This time the wrench light came on as well as the check engine light. After pulling over and restarting the car this time the check engine light stayed on for the next day or two. We took the car to the ford dealership a few days later after this occurred four times in two weeks. We learned there was a recall on the electronic throttle body that causes this problem for the ford fusion but not for the hybrid version. This part is not part of the hybrid system and should be replaced on all hybrids as well as regular fusions. We paid $509 for the repair.
Was on high way doing 65 or so on a 90 degree day with the a.c. Blasting at 65 degrees. Noticed a yellow wrench symbol on the dash. Looked it up in owners manual and it said power train/throttle malfunction. I immediately called the dealership and they said to turn the car on and off and that it might be a programming issue. The symbol went away when I turned it off but when I accelerated on a left turn three miles later my car smoked. When I took it in to be checked out I was told about a $119.95 diagnostic fee and later, that I needed a new water pump. If this $850 "repair" doesn't work, I will be looking into this throttle body issue.
I was driving at about 65 MPH and the wrench light came on and the car would not accelerate at all if I slowed down. When I slowed down to take a turn the car would still not accelerate. I took it to a ford dealership which I have an extended warranty on and they indicate it is not included since the part is considered an emissions control part.
Driving up to freeway on ramp when orange wrench indicating a powertrain problem appeared on the dashboard. Had just gotten onto the freeway, then about a mile down the freeway, began having a drastic loss of power until I was down to 20-25 MPH. Turned on my emergency flashers and made my way to the right lane and managed to get off the freeway without getting struck from behind. Turned the car off and back on again, and the car ran without a problem, full power back onto the freeway. Unfortunately, this incident repeated itself multiple times again, with the powertrain control module essentially shutting down the motor and forcing me to drive at speeds so slow as to be unsafe. Problem is remedied temporarily by shutting off the ignition and turning it back on, with the engine behaving completely normally until the orange wrench reappears which gives me short notice that the powertrain control module will soon shut down the power to the car creating a supremely dangerous situation in traffic. Made it to the dealer today, problem was a faulty throttle body obd 2 code p2112 indicated a stuck closed throttle body. Repaired no charge under the 5 year/60,000 mile powertrain warranty. Extremely dangerous though, hope no else has to experience this.
On 9/1/13 I was traveling home from vacation on i95 when the wrench light came on the dash. I was driving 80 MPH when the light came on and slowed down to 70 MPH. The light stayed on until we made a stop and the car was off for about 10 minutes. When we started the vehicle again, the light was off. After traveling for a while the wrench light came back on again. This time I was going about 75 MPH. And I slowed down to 70 MPH again. The light stayed on for the duration of the trip. On 9/7/13 the light came on again on a long trip on the interstate. I was going about 70 MPH. We stopped after about 15 minutes of driving to get something to drink. When the vehicle started up again the light was off. Once again after driving a while the wrench light came back on and stayed on until I got home. The next day when I started the vehicle the light was off. The only thing I can gather is that in hot temperatures, driving on the interstate or faster than 70 MPH, this problems exists. On both trips the morning driving did not set off the wrench light but the afternoon driving did.
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