2010 Ford Fusion Hybrid transmission problems

Filed Mar 19, 2020 · Transmission · VA

2010 ford fusion. Consumer writes in regards to transmission failure. *ld consumer states that while driving into an intersection vehicle completely stopped. Vehicle was towed to accents auto (williamsburg, va) where diagnostics were ran. Consumer was informed that vehicle needed to be towed to dealer for diagnosis. Vehicle was towed to williamsburg ford (williamsburg, va). It was determined that the transaxle had failed and the transmission needed to be replaced.

Filed Jul 24, 2019 · Transmission · 82,000 miles · MI

Wrench light came on after driving on highway for 20 minutes in july, typical heat conditions. The wrench light had come on four previous times in the past two years with no loss of power and was told by ford it was likely the temperature sensor on the hybrid battery indicating the battery was too warm. This time the car lost power quickly and we had to turn on the flashers and exit the highway. Car would not go faster than 40 MPH. Shut down car and restarted by loss of power continued. Engine light also came on at the end of the trip. Dealership replaced the throttle body assembly (ford genuine part ds7z-9e926-d). This repair is covered at no cost for non-hybrid fusions as described in "customer satisfaction program 13n03." this was in lieu of a full recall (the federal safety agency was investigating these same issues). The ford representative told me this wasn't covered on hybrid fusions because the throttle body parts were different. However, the same replacement part is being used in both hybrid and non-hybrid fusions to correct this problem. When I pointed this out, he replied, well I have't seen many 2010 fusion hybrids with this problem. That is probably true -- there were only 31,000 such vehicles produced so any one repair shop won't see many. Regardless, this is the exact same problem with the exact same part in vehicles from the same year and hermosillo production plant. The removed throttle body is covered in black carbon, the same problem with the faulty throttle bodies in non-hybrid vehicles. Ford should be forced to cover repairs on hybrid vehicles as well. Surprisingly the repair cost was only $318 and was done in one day. Car has only 82,000 miles.

Filed Jul 22, 2019 · Fuel system, Transmission · 125,000 miles · PA

Due to a design flaw, the car's computer system cannot accept an indication of more than one digit in the "age" entry. For this reason, the electric high voltage battery stops working when the car approaches 10 years of age, causing a serious and dangerous hesitation in the drive train when starting from a dead stop creating a very dangerous driving condition, especially when making a cross-traffic turn. Repeated requests from my ford dealer to ford motor company for an explanation of how to fix this problem were unsuccessful. My letters to ford senior management have gone unanswered for several months. I have since learned how to reset the "age" data, and my dealer has followed the instructions to eliminate the condition. Ford should be required to issue a recall for correction of this known design flaw.

Filed Jun 11, 2019 · Engine, Fuel system · 125,000 miles · PA

The vehicle no longer operates in electric mode, using the high voltage battery to power the electric motor. This is a major safety concern since there is no assist from the electric drive motor. When accelerating from a dead stop, there is a significant lag before the gasoline motor engages and provides enough power to move the car. This is especially pronounced when making a left turn against traffic.

Filed Jun 11, 2019 · Engine, Fuel system · 145,000 miles · AR

The vehicle no longer accelerates under battery power. Time delay in acceleration due to decreased battery power, causing a safety issue.

Filed Jun 10, 2019 · Engine, Fuel system · 100,000 miles · CA

The vehicle will no longer operate in electric mode. This is a major safety concern since there is no assist from the high-voltage battery powered electric drive motor. Upon accelerating from a dead stop, there is a significant lag before the ice kicks in and provides enough power to move the vehicle.

Filed Jan 4, 2019 · Acceleration, Transmission · 123,000 miles · FL

Driving on city street, speed limit 45, unable to normally accelerate - did so extremely slowly - noticed wrench indicator light and stop safely warning light both on. Car would only accelerate to 40mph despite pressing gas pedal down completely. Could not drive to work as it required highway driving up to 60 MPH and couldn't risk danger of slow or stalling vehicle. Research indicates this is well known to ford (faulty throttle body) and was partially accommodated with extended warranty (13n03) but otherwise eligible hybrid vehicles not covered by that program. Dangerous issue + known to manufacturer = eventual lawsuit.

Filed Aug 14, 2018 · Transmission · 70,810 miles · VA

The warning light came on for the throttle control/powertrain malfunction. The vehicle jerks forward as soon as I take my foot off the brake. If I put it in reverse, the vehicle jerks backward without me hitting the gas. The vehicle was just turning into a parking garage when this occurred.

Filed Jun 22, 2018 · Transmission · 106,000 miles · WA

After 100,000 mile checkup, when rpms are raised wrenches appear on dashboard and car won't go above 2,000 RPM. This results in a dangerous loss of power on hills and the freeway. Error code p2112, throttle body failure. This close is covered by a throttle body replacement under customer satisfaction program 13n03 however this is not honored for hybrid fusions.

Filed Jun 3, 2018 · Transmission · 95,500 miles · OH

While driving uphill. My car lost power and could only go approximately 40 MPH. The powertrain warning light came on. This happened 6 times over a week or two. It was due to an electronic throttle body failure and the repair cost over $500. The next day I found out ford has a customer satisfaction program #13n03 to replace this known defective part in ford fusions and other models. The warranty for the electronic throttle body was extended to 10 years and 150,000 miles. My car is 8 years old and has under 100,000 miles. I called ford and after speaking to a representative and a supervisor, was told fusion hybrids are not included in the customer satisfaction program. The electronic throttle body in my fusion hybrid is the exact same part that is in the fusion that is covered in the program. It is the exact same defective part in my hybrid that caused the sudden loss of power that has been deemed a safety issue necessitating the customer satisfaction program. If a defective part is known to cause a safety issue and the warranty on a part is extended due to the safety issue, then that safety issue applies to all models that have the known defective part. To exclude a particular model that contains the defective part from the customer satisfaction program, is to minimize the safety of certain citizens. Given ford's selective corrective action to address this known safety issue, I believe a recall on this part is necessary.