2013 Ford Fusion Hybrid: engine stalls while driving

Filed Aug 26, 2022 · Transmission · 130,000 miles · PA

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. The contact also stated that while refueling the vehicle, fuel would spew back out of the tank. As both failures persisted, the vehicle began to jerk and hesitate upon the depression of the accelerator pedal. The contact attempted to make an appointment with the dealer but was informed that due to a shortage of employees, the vehicle could not be serviced for months. The contact stated that while waiting for the appointment while driving at an undisclosed speed, the vehicle stalled upon depression of the accelerator pedal while at a complete stop. The "Stop Safely Now" message was displayed on the instrument panel. The vehicle was towed to the dealer and diagnosed with a defective purge valve which caused the transmission failure. The contact then received notification of the federal safety agency Campaign Number: 22V413000 (Power Train). The dealer and the manufacturer were notified of the issue and informed the contact that the recall was not related to the transmission failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 130,000.

Filed May 19, 2017 · Transmission · 117,000 miles · VA

Tl* the contact owns a 2013 ford fusion hybrid. While driving 60 MPH, the contact depressed the accelerator pedal and the vehicle made a scraping noise. The noise intensified every time the contact depressed the accelerator pedal. The vehicle stalled and the "move to safety" indicator illuminated. The vehicle was towed to a dealer where it was diagnosed that the transmission failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 117,000.

Filed Mar 20, 2017 · Electrical · 95,000 miles · MI

Tl* the contact owns a 2013 ford fusion hybrid. The contact stated that while driving at various speeds, an abnormal rattle and grinding noise emitted from the vehicle. The contact mentioned that on one occasion, the vehicle stalled and failed to restart. The vehicle was towed to the dealer where the technician informed that the battery failed. The vehicle was repaired but the failure recurred. The vehicle was taken to back to dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.

Filed Jan 9, 2017 · Electrical · 65,962 miles · TX

Tl* the contact owns a 2013 ford fusion hybrid. While driving 60 MPH, the vehicle stalled and the check service manual warning indicator illuminated. The vehicle was able to restart after several attempts. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,962.

Filed Sep 1, 2015 · Engine, Transmission · 43,000 miles · CA

My wife and I were entering a parking lot with the ford fusion hybrid and slowed down, then started to slowly accelerate, the ffh wouldn't go forward normally and sort of stalled. My high voltage battery state was low (1/8 charged) and the car had about 3/4 tank of gas. It began with a series of surges that were caused by the car not knowing which propulsion source to use. It tried the gas engine, surged forward a few feet then tried to switch back to the electric motor, etc, - this happened about 6 times before I could get it to surge out of the driveway and park safely. I put the car in park and pushed the gas pedal trying to force the gas engine to take over and that caused an engine stutter and again the car tried each source of power - I turned the key off. Upon a restart it was as if nothing was wrong, it ran normally so I ran a ford vehicle health report (vhr) while sitting in the car idling, that report is sent to my ford owner's account, I did this to try and catch any errant dtc's (trouble codes). After that I restarted the car into the engineering test mode to show my digital dash display's internal readings, no dtc's were present there either. We finished our business and drove the 20 miles home without any problems, all normal. That was the first time this has happened and is a very unsafe situation.

Filed Jun 2, 2015 · 30,000 miles · NH

Driving into work in the morning on a 3 lane busy road, the "stop safely now" alert came on and the car stalled. It came to a complete stop while I was in the middle lane of the road with cars rushing around me to be on their way. I had to get out of the car and, with the help of some good samaritans, push it to safety across 4 lanes of traffic into a commercial parking lot. The car would not restart. I had it towed to the dealership where it was held for 7 days and they told me it "just started working over the weekend and we don't know why it failed because there weren't any error codes to read". Here is the report from the dealership: "towed in wrench light came on and stop safely light came on also caused by no crank, no start. Self test, 20 dtc s. Cleared dtc s. Started ok after dtc s cleared. Road tested & retested, dtc s did not return. Needs to be driven more." I have played phone tag with the ford customer rep for weeks now and I have grown irritated. I do not have any trust in this car to reliably keep myself, my wife and newborn child safe. We feel helpless at this point because there doesn't seem to be any concern or reassurance shown on ford's behalf and we're stuck in a car that we owe more than its worth. The money would feel more well spent had there have been some effort shown by ford to make it right and rebuild our trust in their product. However, this has not been the case and it looks like we're on our own to just deal with this major safety issue as it comes up or drown ourselves in negative equity by trading it in for a car that we can trust. This car is a safety risk to myself, my family and the general public.

Filed Sep 9, 2014 · Engine · 4,400 miles · MD

Tl* the contact owns a 2013 ford fusion hybrid. While driving 35 MPH, the stop safe warning indicator illuminated and the vehicle stalled. The vehicle was able to be restarted and was towed to the dealer. The manufacturer was made aware of the failure. The failure mileage was 4,400. Updated 10/07/14*lj the dealer concluded the cam shaft sensor failed. Updated 10/21/14

Filed May 2, 2014 · Electrical · 11,000 miles · VA

Tl* the contact owns a 2013 ford fusion hybrid. The contact stated that while driving 15 MPH the vehicle stalled without warning. The vehicle was taken to the dealer where it was diagnosed that the battery bolt needed to be tightened. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 11,000 and the current mileage was 11,005. Updated 07/1/2014

Filed Nov 15, 2013 · Acceleration, Fuel system · 4,600 miles · NY

While driving in moderate afternoon traffic, without warning the accelerator pedal became unresponsive. A warning chime sounded and a "stop safely now" message appeared on the right side of the instrument cluster; the vehicle effectively stalled. After pulling onto the shoulder, the vehicle was completely turned off and restarted. The trip continued without incident. Since then the vehicle has randomly stalled, without warning six additional times in various locations at various speeds. The vehicle did not restart after the last stall and had to be towed in for service. It has been in for repairs related to this issue on three occasions over the course of 4 months for a total of 29 days. On one occasion, while in for service, the dealer informed the owner that the vehicle also stalled while being road tested and had to be towed back. The dealer has updated various software modules and replaced a gateway module, high voltage cable and battery controller. The vehicle is currently less than 11 months old with 6850 miles. This has been a serious and persistent safety issue. Ford has declined a requested vehicle exchange. As a result, this potentially unsafe car is currently back on the road with an owner that no longer has any confidence in it and friends and family that recoil at the thought of being driven in it.