2013 Ford Fusion Hybrid: loss of power steering

Filed May 25, 2026 · Driver assistance, Steering · PA

While driving a 2013 Ford Fusion Hybrid Titanium (approximately 157,000 miles), the Electronic Power-Assisted Steering (EPAS) system suddenly failed without warning during heavy rain in Philadelphia, PA. I was driving near the riverfront area by [XXX] when the steering immediately became extremely stiff and difficult to turn. No prior warning lights or steering-related symptoms were present before the failure. Due to wet road conditions and the sudden loss of steering assist, I temporarily lost the ability to maneuver the vehicle normally and nearly collided with roadside structures near the river. Considerable physical force was required to maintain directional control and safely move the vehicle. This created an immediate safety hazard to myself and nearby traffic. The vehicle has not been involved in a crash, but the failure created a near-miss situation. My VIN currently shows no open recall for this issue, despite similar steering-system failures reported in comparable Ford vehicles using EPAS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 19, 2024 · Driver assistance, Steering · 112,000 miles · IL

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The traction control and power steering assist warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the electronic power steering gear motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 112,000.

Filed May 30, 2019 · Driver assistance, Steering · 76,000 miles · NJ

Loss of power steering while driving, barely able to keep control as it happened mid turn and had to steer away from curb as the steering wheel was mostly locked up. Error codes including steering assist fault, advanced track fault, and hiii start fault appeared and steering wheel stayed locked up. Attempted turning vehicle off and on but errors and steering wheel failure remain.

Filed Dec 17, 2018 · Steering · 129,000 miles · WA

Vehicle steering wheel lost assist function and became extremely difficult to steer. There was no error message or code. Turned off ignition and restarted steering began working again. Drove remainder of the day without issue. Parked car for evening. The next day started car and steering felt locked. Put car in reverse steering g wheel would not turn. Applied brakes firmly... Found steering would turn but with great effort. No visible warnings on dash. Turned off car. Restarted car...green go light on, no warnings steering still very difficult. Placed car in drive rolled forward a few feet and applied brakes firmly. Steering became normal. Drove car to dealer in august 2018 and explained situation. Dealer performed diagnostics and found no steering or drive related codes. Cleared codes and said to bring it back if it happened again. 4 months later (dec) car repeated steering failure upon startup without any code or alarm. Cycled ignition several times and steering became normal. On dec 14, 2018 while driving received visual notification of "steering fault service now". No apparent issues with steering so drove home. On dec 15, I started car and received visual message " steering loss stop safely" and steering was again very difficult. Took car to dealer on dec 17. Dealer notified me that steering gear needed to be replaced. $2300+. I feel there is a dangerous defect in the steering module and more people will have issues. The lack of diagnosis by the vehicle sensors of an issue and the dealers inability to verify the faults I experienced makes this car unsafe in my opinion. Please look into this. I am just lucky I was not driving when it failed completely.

Filed Oct 8, 2018 · Steering · 150,000 miles · TX

One day when driving my vehicle I completely lost power steering. I managed to get to a safe place on the side of the road. I restarted the car and the power steering returned, the failure is due to a malfunctioning rack and pinion. Ford has gone to a completely electronic rack and pinion; resulting in now issues on owners part for lack of proper fluid changes/service. I took the car to ford to have it checked for a recall and they stated their was none. A few days following the initial loss of steering I lost it completely and it has not returned. Ford has submitted documentation regarding 2011-2012 ford fusion hybrids, lincoln hybrids and various other models that have had a similar issue. The vehicle has roughly 133k miles and was purchased used. I am unsure as to when my vehicle was manufactured late 2012 and sold in 2013 or manufactured early 2013. I have experienced the same issues as the previous models, have had the dealer check my vehicle and have been told that my only option was $3200 repair for them to replace. I have attached a safety recall document (part 573 safety recall report) 15v‑340 omb control no: 2127-004 I would request that the part be replaced and covered by the manufacturer as they have several reports and recalls for similar vehicles

Filed May 7, 2018 · Steering · 110,000 miles · NH

Tl* the contact owns a 2013 ford fusion hybrid. While the vehicle was stationary, the "power steering assist fault, service required" warning message displayed. Portsmouth ford in portsmouth, new hampshire was made aware of the failure and stated that the vehicle was previously repaired per the federal safety agency campaign number: 15v250000 (steering) in 2015. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with case number: cas-14754810. The failure mileage was approximately 110,000.

Filed Apr 6, 2018 · Steering · 87,000 miles · SC

The power assist completely failed on my vehicle while driving resulting in a total loss of steering control causing the possibility of a serious accident as I was driving on a major interstate highway. There was a recall on 2011 and 2012 ford fusions for the same problem. I have contacted ford about the problem sending them a letter of what occurred and a copy of the invoice. My wife and I had to have the vehicle towed to a dealership in tennessee, rent a car and stay in a hotel for two nights while the car was being repaired. The entire steering assembly has to be replaced costing more that $2,250.00 just for the repairs. I explained to ford and the ford dealership that I was aware of the 2011 and 2012 recalls for the same problem and stated that this same problem on the 2013 models should be covered. I have the invoice and letters that I sent to ford and my local dealership, ballentine ford in greenwood, sc. The car was repaired in knoxville, tn.

Filed May 2, 2017 · Steering · 45,000 miles · TX

We are experiencing a loss of power steering at times. The other day in a turn the power steering lost power, and was very hard to come out of a turn, when not being ready for this to happen. Was a very dangerous situation. I have called two different ford dealers and they boyh say that there are no power steering. Issues. I know that is not true. My car may not be within the affected VIN # group, but this is a dangerous issue. Especially with a kid driving the car.

Filed Jun 17, 2016 · Steering · 50,000 miles · MO

Tl* the contact owns a 2013 ford fusion hybrid. While driving on the highway, the vehicle experienced a loss of power steering. As a result, the vehicle veered out of the lane and the contact lost control of the vehicle. The traction control, hillside start assist, and steering assist warning indicators illuminated. The contact was able to regain control of the vehicle. The vehicle was taken to the dealer; however, a diagnosis was not provided. The vehicle was included in the federal safety agency campaign number: 15v250000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

Filed Feb 17, 2014 · Brakes · 10,500 miles · AZ

I was traveling 55 miles per hour in the hybrid mode, when I needed to slow down very suddenly for much slower traffic. Applying my brakes firmly, they locked up, causing my car to swerve between three lanes while the backend fish tailed back and forth. I could hear the tires skidding on the pavement and my steering was very difficult to control.