2013 Ford Fusion Hybrid: complete transmission failure

Filed Dec 27, 2024 · Transmission · 95,189 miles · AZ

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving 65 MPH and approaching a stop, the vehicle jerked forward. The contact veered to the right to avoid crashing with another vehicle. No warning light was illuminated. The local dealer was contacted, and the vehicle was taken to the dealer and was diagnosed with transmission failure. The contact stated that the vehicle was repaired under an unknown related recall. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 95,189.

Filed Aug 26, 2022 · Transmission · 130,000 miles · PA

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while driving at various speeds, an abnormal whining sound coming from the vehicle with the check engine warning light illuminated. The contact also stated that while refueling the vehicle, fuel would spew back out of the tank. As both failures persisted, the vehicle began to jerk and hesitate upon the depression of the accelerator pedal. The contact attempted to make an appointment with the dealer but was informed that due to a shortage of employees, the vehicle could not be serviced for months. The contact stated that while waiting for the appointment while driving at an undisclosed speed, the vehicle stalled upon depression of the accelerator pedal while at a complete stop. The "Stop Safely Now" message was displayed on the instrument panel. The vehicle was towed to the dealer and diagnosed with a defective purge valve which caused the transmission failure. The contact then received notification of the federal safety agency Campaign Number: 22V413000 (Power Train). The dealer and the manufacturer were notified of the issue and informed the contact that the recall was not related to the transmission failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 130,000.

Filed Nov 27, 2018 · Transmission · 128,000 miles · MD

Tl* the contact owns a 2013 ford fusion hybrid. The contact stated that the transmission made a whining sound when traveling at lower speeds. The vehicle was taken to plaza ford (1701 bel air rd, bel air, md 21014, (410) 838-3100) where it was diagnosed that the transmission needed to be replaced. The repair would cost $7,500. The manufacturer had not been contacted. The failure mileage was 128,000. *tt consumer stated transmission needs to be replaced.

Filed Mar 6, 2018 · Transmission · 105,000 miles · CA

Driving the vehicle on local street. Exhibited loud noise and started to vibrate. Eventually coming to an abrupt stop. Luckily traffic as light and the car behind managed to stop safely and avoid a collision. Managed to turn the car off then back on and it was operational, exhibiting kind of grinding noise. Ford dealer says the transmission failed and needs to be replaced. Car is fully serviced, no warning lights even when the problem occurred - there was nothing indicating an issue with the car on the dashboard. The car has a bit less than 105k miles, warranty expired at 100k in december 2017. Ford has a few tsbs describing CVT transmissin issues: 14b07 and 17-039. I was never contacted regarding any of the issues in these bulletins and transmission was not serviced. Now it completely failed out of the blue in the middle of the street, barely avoiding accident.

Filed Dec 19, 2017 · Suspension, Transmission · 92,000 miles · MO

Tl* the contact owns a 2013 ford fusion hybrid. While driving approximately 45 MPH, the engine made a grinding noise. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the transmission and both front axle and bearings failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to thoroughbred ford (8501 n boardwalk ave, kansas city, mo 64154, phone: (816) 505-1818) where it was diagnosed that the transmission failed and needed to be replaced. The manufacturer stated that the customer satisfaction program for the transmission had expired and the vehicle could not be repaired. The approximate failure mileage was 92,000.

Filed May 19, 2017 · Transmission · 117,000 miles · VA

Tl* the contact owns a 2013 ford fusion hybrid. While driving 60 MPH, the contact depressed the accelerator pedal and the vehicle made a scraping noise. The noise intensified every time the contact depressed the accelerator pedal. The vehicle stalled and the "move to safety" indicator illuminated. The vehicle was towed to a dealer where it was diagnosed that the transmission failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 117,000.

Filed Mar 20, 2017 · Electrical · 95,000 miles · MI

Tl* the contact owns a 2013 ford fusion hybrid. The contact stated that while driving at various speeds, an abnormal rattle and grinding noise emitted from the vehicle. The contact mentioned that on one occasion, the vehicle stalled and failed to restart. The vehicle was towed to the dealer where the technician informed that the battery failed. The vehicle was repaired but the failure recurred. The vehicle was taken to back to dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.

Filed May 23, 2014 · Transmission · 3,500 miles · CA

While driving vehicle on highway, and odometer was at 3400 miles ;vehicle had no power while climbing. During the climb, vehicle could not maintain 35 MPH. After getting to top of hill, vehicle drove fine at highway speed. Every climb after that point, vehicle would decelerate, and engine RPM's would rev to maximum. Took vehicle to 3 dealerships, and never test drove or diagnosed. The response from each dealership was this was normal for a hybrid. At 18000 miles heard a loud whining noise. Took vehicle to a 4th dealership where they discovered the transmission failed, and both cv axles were damaged around the boot. Dealership covered the transmission under warranty, but forced me to pay for the replacement of the cv axles, claiming the boots tore from road debris. Since then I had the vehicle inspected by an independent mechanic, and they stated that debris could not have tore the inner boot of the cv axle with the large fairing under the car. Unless there is a hole in the fairing. I contacted ford directly, and they referred me to a manager who claims to be a metallurgist, and said the failure was my fault without inspecting the vehicle or axles. When I contacted the original dealership about this vehicle being in the service dept 15 times in less than 20,000 miles, all I received was a sorry.