The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist needed to be replaced. The manufacturer was made aware of the failure. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 99,847.
2011 Ford Fusion Hybrid: loss of power steering
17 of the 132 complaints about the 2011 Ford Fusion Hybrid describe loss of power steering.
- owner complaints
- 17
- of this car's complaints
- 13%
- typical mileage
- 81,032
- recalls
- 0
Is there a fix? 1 service bulletin covers this area of the car. See below
Loss of power steering by model year
What owners say
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after starting the vehicle, the “Power Steering Assist” warning light illuminated and the vehicle was difficult to steer. The vehicle was restarted and the power steering functionality returned however, the failure recurred. The contact stated that recently while driving 20 MPH, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was driven back to the residence in manual steering mode. The contact took the vehicle to an independent mechanic who diagnosed the failure with a damaged power steering control module assembly which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.
Tl* the contact owns a 2011 ford fusion hybrid. While driving, the advancetrac and power steering assist warning indicators illuminated. Also, the power steering malfunctioned. The vehicle was taken to wynne ford (1020 w mercury blvd, hampton, va 23666, (757) 838-3673) and the contact was informed that there was no recall for the power steering failure. The vehicle was driven home without being diagnosed or repaired. The manufacturer stated that there was no recall and provided a case number. The failure mileage was 128,800.
Power steering failure after warning as vehicle was started. I was able to drive with superhuman effort directly to the nearest ford dealer in escondido, california where we were when the incident occurred. Internet sources indicate that this failure is common and we identified a recall related to the issue. The dealer replaced the power steering rack and refused to apply the known issue recall. The dealer stated that although our vehicle was manufactured in the hermosillo plant during the time period stated in the recall, our VIN did not register the recall.
Power steering assist fault this has happened on 3 different occasions and resets after it has set for a period of time. The steering is near impossible to turning. It has only happened upon start up of the car. The car can not be driven while this warning is active.
Tl* the contact owns a 2011 ford fusion hybrid. While attempting to drive the vehicle, the power steering failed to operate and the power steering fault indicator illuminated. The vehicle was taken to an independent mechanic who stated that the power steering control module needed to be replaced. The manufacturer was also contacted and stated that the vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The dealer was not contacted. The vehicle was not repaired. The failure mileage was approximately 60,000.
The power steering assist stops working and it is almost impossible to steer this has happened on 2 occasions in the last 3 months. The dash displays a power assist fault but there are no obd codes. This had a recall which I had the car in for and since it has happened a total of 3 times since. These have all occurred at low speed and the only way to clear it is to turn the car off and restart.
Power steering failure . I lost power steering completely. Car only has 76.181 miles on it.brought into ford dealer and they said it was a power steering failure. Cost of repair 1500.00 plus tax to replace. Its at keyser & miller ford inc , collegeville pa to replace the whole power steering. Lot of complaints on this issue.is why isn't there a recall on this.....??? I shouldn't have to pay for this complete replacement
Sister was driving a 2011 ford fusion hybrid home from work on the freeway going about 80mph as she lost power steering. She went up an embankment and flew threw the air and hit a pillar. We know advance trac light was coming on the day before that from her google activity. She will never be able to tell us because she died in the crash that was cause from the power steering loss on 8/29/17. She was 17 yrs old. This is a tragic loss for our family and is not ok for ford to sell cars like this. Someone do something!!!!
Tl* the contact owns a 2011 ford fusion hybrid. While driving 40 MPH, the vehicle hesitated without warning. In addition, while driving the vehicle to the dealer, the steering wheel seized intermittently. The vehicle was taken to the local dealer (kruse motor sales ltd, 515 broadway st, baraboo,wi, 53913) where it was diagnosed that the coolant motor and power steering failed and needed to be replaced. The coolant motor was replaced along with the spark plugs; however, the power steering was not repaired. The manufacturer was contacted and made aware of the failure and informed the contact that there was a recall under the federal safety agency campaign number: 15v340000 (steering), but the VIN was not included. The manufacturer informed the contact to have the vehicle taken to a ford dealer for diagnostic testing. The local ford dealer was notified. The failure mileage was approximately 110,000.
Steering: 15s18: 03/06/2017, spoke to bemond of ford motor customer service dept. He informed me there is a recall of this vehicle but ford would not authorize a repair unless the car lost the power steering and changed to manual steering. I offered that sudden loss of power steering while traveling interstate speeds could cause an acccident and/or death of occupants. Since ford motor knows about this problem they should authorize the repair before it shows symptons.
While driving 35-40 MPH in the city, the service advancetrac and service power steering now lights came on as well as tcs off and tcs on indicators and it was becoming harder to drive. Once I reached my destination and I restarted the car I had no power steering assist. This is the second occasion. First time my boyfriend was driving 11/20/15 and described the same occurances. It was taken to a ford dealer ft wayne indiana and was told it was the steering gear. This was replaced and ive learned that its been part of a recall. So $1700 later it was fine. Picked up my vehicle dec 1 then the second occurance was just 10 days later on dec 11. Taken to the dealer once again. The dealer cleared the codes and recalibrated and power steering was back but now im told the control arms caused it this time.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2011 Ford Fusion Hybrid power steering loss
Is loss of power steering a common problem on the 2011 Ford Fusion Hybrid?
17 of 132 owner complaints about the 2011 Ford Fusion Hybrid (13%) mention loss of power steering. The model year with the most reports is 2010.
Is there a recall or service bulletin for this on the 2011 Ford Fusion Hybrid?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2011 Ford Fusion Hybrid
ABS 14Loss of power 14Steering lock-up 9Engine failure 8Brake failure 6Jerking 5Stalling 5
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