2017 Ford Fusion Hybrid steering complaints

Filed Oct 29, 2018 · Steering · 39,800 miles · CA

Tl* the contact owns a 2017 ford fusion hybrid. The contact stated that while driving about 30 MPH, the steering wheel shook and appeared to be falling off. The "check safety" light illuminated. The contact called airport marina ford (310‑574‑2641, 5880 w centinela ave, los angeles, ca 90045) and was told to bring the vehicle in for a check-up. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired, the failure mileage was 39,800. *dt

Filed Mar 16, 2018 · Steering · 15,650 miles · CA

Tl* the contact owns a 2017 ford fusion. The contact received a recall notice for the federal safety agency campaign number: 18v167000 (steering); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the steering wheel seemed to be looser than average steering wheels. The contact called walnut creek ford (1800 n main street, walnut, ca 94596, 925‑932‑2900) and was informed that the manufacturer would not provide parts for the recall until approximately april 30, 2018. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,650. Parts distribution disconnect.

Filed Mar 16, 2018 · Steering · VA

Tl* the contact owns a 2017 ford fusion hybrid. The contact received notification of the federal safety agency campaign number: 18v167000(steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Richmond ford west (10751 w broad st, glen allen, va) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.