Component: Power Steering Module Rack and Pinion assembly The wheel locked up as described below in the middle of me taking a left turn, with the errors popping up as described. The problem has been diagnosed by the local Ford dealership. Three warning lamps that are intermittently on when I start the vehicle, though are not always there: Steering Assist Fault Service Required Service AdvanceTrac Hill Start Assist Not Available. While these are up, the steering wheel will not turn without incredible effort, requiring a massive amount of force to turn the steering wheel, which results in very little change in the direction the car is moving.
The worst 2017 Ford Fusion Hybrid problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Transmission18
- Electrical13
- Steering13
- Brakes8
- Airbags7
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Transmission18
- Electrical13
- Steering13
- Brakes8
- Airbags7
- Engine7
- Fuel system4
- Suspension3
- Visibility3
- Wheels3
- Acceleration1
- Body1
- Driver assistance1
- Seat belts1
- Tires1
Recalls
No recalls on record for this model year.
Defect investigations
Pedestrian alert sounds
the federal safety agency received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, the federal safety agency opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified the federal safety agency he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by the federal safety agency regarding the subject matter of the petition.
DP22005
Front Brake Jounce Hose Failures
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of the federal safety agency Safety Recall 20V‑469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to the federal safety agency Safety Recall 23V‑162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.
RQ22004
Technical service bulletins for the 2017 Ford Fusion Hybrid 60
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an...
- During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper,...
- This article supersedes TSB 22-2181 to update the Service Procedure and Part List
- In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or...
- The Service Awareness Newsletter is an informal communication that contains information that may not be...
- For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to
- Some 2014-2020 Fusion and 2017-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses...
- Noise when the brakes are applied
- Thumping/rubbing or grinding noise coming from the transmission
- Oil leak from the engine oil pan RTV seal
What 2017 Ford Fusion Hybrid owners say
Most recent owner complaints, unedited.
Backup camera lens is defective and has UV damage / hazing. Makes reversing extremely difficult and dangerous as the lens is not giving a good image output to the infotainment screen to the point it is difficult to identify anything (cars, pedestrians, etc). Ford has a known recall on the fusions for 2013-2016, and have excluded 2017-2020 model years even though hardware is the same. I have ordered and am replacing the backup camera myself. Seems to be a common/known issue. Hoping to log a complaint and have Ford reimburse me for the trouble.
The rack and pinion has failed twice within 2 and a half years. The steering has completely gone out twice while driving, causing extremely unsafe circumstances that could put multiple people in danger. After doing some research this is a common issue with Ford Fusions which is putting a lot of people in danger since it is a loss of steering issue. My wheel completely locked up while driving on the highway, how is this part not recalled yet? There are two separate safety recalls dealing with steering issues but the rack and pinion is not specifically mentioned so it is not covered under recall. This is extremely unsafe. Please look into this. Thank you.
While driving roughly 5mph leaving from being parked for over 1.5 hours the hybrid battery caught/ control module caught on fire. Causing part of the truck carpet to catch fire. Since there was someone in the backseat that quickly felt the heat they turned the car off and stopped. The fire was put out. We end having it towed to the ford dealership that could not identify the reason it caught on fire. This is a known issue but the recall only affected 2 days of production.
The contact owns a 2017 Ford Fusion. The contact stated while using the key fob to start the vehicle, the heat on the front driver's seat and steering wheel failed to operate as intended. The contact manually depressed the button to turn on the heat. There was no warning light illuminated. The dealer was contacted and diagnosed that the instrument cluster and APIM needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken to a second dealer, White Bear Lincoln, Inc. (3425 Hwy 61 N, St Paul, MN 55110) who diagnosed that the instrument cluster and APIM needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The contact was informed that the warranty had expired and was referred to the federal safety agency Hotline to report the failure. The failure mileage was 11,768.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated while making a left turn, the steering wheel made a complete 360-degree turn; however, the vehicle failed to respond as needed. Additionally, the horn and the buttons on the steering wheel became inoperable. The contact pushed up on the steering wheel, applying a lot of pressure, to steer the vehicle while turning. Additionally, when the vehicle was started, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact believed that the failures were associated with the federal safety agency Campaign Number: 18V167000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 21,600.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving 40 MPH, the vehicle shut off unexpectedly. The message that the engine was overheating was displayed. The check engine warning light was illuminated. The RED Triangle Symbol (Master Warning Light) was illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission was leaking and that the hybrid system, battery, and engine needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed there were no open recalls on the VIN related to the failure. The contact was then referred to the federal safety agency Hotline to report the failure. The approximate failure mileage was 180,000.
Airbags failed to deploy at 30-40 mph head on collision. Vehicle had an airbag light come up, was inspected by Ford and the RCM module was replaced as directed by manual. Airbags were also inspected at the time. Lights were cleared after the replacement. Was the car not reading the speed at the time of the accident? My wife and 2 toddlers were in the vehicle at the time of the accident. I have a wrist injury and whiplash. Injuries could have been worse if it was a vehicle of twice the size or a semi.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the contact heard a loud grinding sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed transmission bearing and that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed about TSB: 22-2396 however, the contact was informed that the vehicle could not be repaired under the TSB. The manufacturer was made aware of the failure and the contact was advised to report the failure to the federal safety agency Hotline. The failure mileage was approximately 104,000.
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that the steering wheel had fractured. The contact stated that due to the failure, the steering wheel had an abnormal up and down movement. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Compare the 2017 Ford Fusion Hybrid
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Other model years
Questions about the 2017 Ford Fusion Hybrid
Is the 2017 Ford Fusion Hybrid reliable?
Owners have filed 70 complaints about the 2017 Ford Fusion Hybrid, close to a typical Fusion Hybrid model year.
What is the 2017 Ford Fusion Hybrid year score?
The 2017 Ford Fusion Hybrid scores 62 out of 100 (average). The score compares it with the other model years of the Ford Fusion Hybrid: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2017 Ford Fusion Hybrid?
Transmission and drivetrain, with 18 complaints, typically around 80,000 miles. Next is electrical (13).
How many recalls does the 2017 Ford Fusion Hybrid have?
No recalls on record.
What year does the Ford Fusion Hybrid have bad transmission?
The Ford Fusion Hybrid model years with the most transmission complaints are 2010 (48 complaints), 2013 (30 complaints) and 2017 (18 complaints).
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