Tl* the contact owned a 2013 ford fusion. While traveling highway speeds, the passenger noticed an abnormal burning odor. The contact turned on the air conditioner and smoke emitted into the cabin of the vehicle. The vehicle lost power and the contact was able to see flames from the side mirror. The passenger was able to exit the vehicle. When the contact attempted to exit the vehicle, the door jammed. The contact had to apply excessive force in order to exit the vehicle. Upon leaving the vehicle, it became engulfed in flames. The fire department was contacted and extinguished the flames. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. Prior to the failure, the contact received notification of the federal safety agency campaign numbers: 14v597000 (air bags, seat belts), 15v246000 (latches/locks/linkages), 16v875000 (seat belts), and 17v209000 (engine and engine cooling). Santa monica ford lincoln in santa monica, ca performed the repair. The manufacturer was not contacted. The failure mileage was approximately 68,000.
2013 Ford Fusion engine complaints
Page 12 of 16: complaints 311 to 340 of 448, newest first, as owners wrote them.
Recall #17v‑209 issued in april 2017 and still have not received the parts for the recall repair. Considering that this defect could cause an engine fire, I find this extremely troubling and irresponsible of ford motor in not taking care of this in a prompt time frame.
Tl* takata recall. The contact owns a 2013 ford fusion. The contact stated that the service engine indicator illuminated several times. The contact stated that the vehicle kept overheating and was slow to accelerate. The vehicle was taken to an independent mechanic where it was diagnosed that the computer needed to be replaced and recommended that the vehicle be towed to the dealer. The dealer (country ford, 95 goodman rd e, southaven, ms 38671, (662) 349-4300) made no mention of the federal safety agency campaign number: 17v209000 (engine and engine cooling). The contact was not informed that the recall needed to be completed. The dealer replaced the computer and did not mention anything about the federal safety agency campaign numbers: 14v597000 (air bags and seat belts), 15v246000 (latches/locks/linkages), and 16v875000 (seat belts). In addition, the dealer made no mention of the manufacturer service campaign (15r01) for the eps motor bolts - regional and (14n02) for the extended warranty coverage for PCM re-programming. Within three weeks of the dealer's repair, the contact turned on the heat and noticed a strong odor coming from the vents. The vehicle started smoking under the hood and caught on fire. The fire department extinguished the flames and the vehicle was towed to the contact's residence by the insurance company who was to investigate the cause of the fire. The manufacturer was notified of the failures. The failure mileage was not available. Vin tool confirms parts not available. Parts distribution disconnect.
Tl* the contact owns a 2013 ford fusion. While driving 70 MPH, the engine stalled without warning. The vehicle was pulled over to a shoulder lane and was unable to restart. The vehicle was towed to the contact's residence. The contact received notification of the federal safety agency campaign number: 17v209000 (engine and engine cooling). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (peoria ford, 9130 w. Bell road, peoria, az 85382) was contacted and informed the contact that the parts to remedy the vehicle were not available. The manufacturer was not notified. The failure mileage was approximately 53,788.
Car will sporadically go into limp home mode while driving. Never seems to be an issue while parked or not moving. The wrench light comes on and I have to pull over and let it sit for a good 15 to 20 minutes. I can then start it back up and it runs like there is no problem. Mechanic can't find the issue because the check engine light disappears and no error code is given. Happens on the highway and regular city streets. Seems to be related to a known issue with this car. Happens a few times a year but seems to be getting worse. Electronic throttle body malfunction the federal safety agency preliminary evaluation #pe13003
Just had the water pump replaced on the vehicle for the 3rd or 4th time now. Vehicle has always been loosing coolant since I bought it. They have replaced the block heater just about as many times also. They never really seem to be able to figure out where its coming from and I'm quite concerned that no one seems to actually have it figured out. First problem was at 20,000 miles, 50,000 miles, 80,000 miles and 131,000 miles. There is a recall for coolant leaking onto the exhaust and starting a fire but I'm still being told that there is no fix for that issue yet. I was notified back in march of 2017 about that issue.
On way to work I on the morning of 10-12-17 going about 75mph on interstate and all the sudden there was a ding and flash of red (check engine light) on the dashboard stating engine overheating and engine shut down and car basically went into neutral. I lost all power, radio, lights etc. With the momentum I had built up going 75 I was able to make it across the 4 lanes to the shoulder. An ohio state trooper stopped to assist and was dumb founded when he say there was no power, the car would not turn on. I called the dealership spoke with jay and advised that car was being towed in. Service department at ford is stating that it's a safety feature to stop fire from happening, but honestly how safe is to have the engine and all electrical power completely shut down on interstate. It was a matter of seconds between ding, light and loss of power. Car was towed in using my aaa membership on a flatbed to liberty ford in brunswick, ohio. I was advised later that day that it was the water pump and had nothing to do with the sensor that was recalled. I had to use pto for work on thursday and car was ready for pick up on 10-13-17 around lunch time. On 10-13-17 I had to leave work early to get to dealership before they closed at 6pm otherwise I would be charged $50.00 for the loaner if returned on saturday morning. I picked up my car and it cost me @$107.00 for the deductible since they are stating it had nothing to do with the recall and that it was the water pump. On the afternoon of 10-14-17 (@ 12:30-12:45pm) driving in medina area on way to event with niece in the car the check engine light came on again. See attached for full complaint and docs
I was driving my car an it wasn't hot or anything I went into the store came out started my car drove for 5 secs an my car shuts off says coolant overheated an doesn't start back up never had that problem before I look it up an there's a recall for it I call tri county ford in mabank an they come get it an say it's just a hose leak. Never once was my check engine light on but after I got it back a week later it comes on an I find out it's a coolant bypass value an a little wrench tool pops up an no one knows what that means an the ford place says it's not under recall anymore an ill have to pay to fix it. O also my thing where you put water was just where it needed to be also but there was coolant on my engine ford never told me why so im guessing from the hose leak
Tl* the contact owned a 2013 ford fusion. While driving 60 MPH, the contact smelled a burning odor. The contact noticed smoke under the hood of the vehicle and the power steering disabled warning indicator illuminated. Suddenly, the engine inadvertently caught fire. The contact stated that the fire department extinguished the fire. A fire report was not filed and there were no injuries. The vehicle was towed to a tow yard. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The dealer was not contacted. The manufacturer was notified of the failure and advised the contact to call the federal safety agency. The approximate failure mileage was 75,000. The VIN was unavailable.
Tl* the contact owns a 2013 ford fusion. While driving approximately 30 MPH, the vehicle overheated and the temperature and service engine warning indicators illuminated. The vehicle was towed to the contact's residence. The contact called ford store san leandro (1111 marina blvd, san leandro, ca 94577) and was advised that the part to do the repair would not be available until november 2017. The contact received notification of the federal safety agency campaign number: 17v209000 (engine and engine cooling); however, the part to do the repair was unavailable. The manufacturer was made aware of the failure and opened a case for the contact. The VIN was unknown. The approximate failure mileage was 108,000.
My car has stalled on me many times while driving on flat road, down a hill and coming out of a parking lot, engine light is now on.
My car was overheating and leaking coolant. The ford dealership took my car in for recall repairs. They had it for about 1 week. However, my engine overheating light still comes on and now my engine fan sounds like a jet. It is super loud as if they altered it to keep my car from overheating and never repaired the recall issue. When the fan comes on so loud, you can hear a loud whistle through my av vents.
The vehicle was started and was no more than 10 minutes from our house when it started smoking while being driven to work. Within a minute the check engine light came on, within another minute the car lost power. The gas pedal wouldn't work, etc etc. We were able to coast into a side street and exit the vehicle. Within a minute of that happening it burst into flames and was completely engulfed and destroyed.
Tl* the contact owns a 2013 ford fusion. While stationary, the vehicle stalled without warning. The contact coasted to the right side of the road and was able to restart the vehicle. The contact, an independent mechanic, stated that the throttle body was faulty. Baystate ford in south easton, massachusetts (703 washington st) was made aware of the issue and stated that there was no recall for the throttle body. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 42,160.
Tl* the contact owns a 2013 ford fusion. The contact stated that the steering wheel failed while driving 70 MPH. During the failure, the power steering indicator illuminated and the steering wheel became difficult to control. Shortly after, the contact was informed that the undercarriage of the vehicle was on fire. The contact was able to coast the vehicle onto the road shoulder. The contact noticed smoke under the hood. The police and fire departments were present and a fire report was filed. The vehicle was towed to an unknown location. The contact received a recall notification for the federal safety agency campaign number: 17v209000 (engine and engine cooling) in april of 2017. The parts were unavailable for the repair. The manufacturer was notified. The approximate failure mileage was 80,000. Vin tool confirms parts not available.
Car overheated and next day it didn't started.
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign number: 17v209000 (engine and engine cooling) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (parkway ford, 2104 peters creek pkwy, winston-salem, nc 27127, (877) 836-4271) did not give a specific date for when the part would become available. The interim notice indicated that the second letter would be sent in 2017 with no specified date. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Car will stall when it is it is low RPM. It is more likely to stall after I have fueled up my car from it being low on calls. I can see the car shuddering and then drop the RPM very low. It has died when I have been in traffic before when I'm stopped at a light. It has died when I was leaving for work and backing out of my driveway. I noticed the issue of the car shuddering when I'm driving at low RPM and even when I'm coasting down a hill. I have went to the dealership several times for this issue and they have never eliminated the problem. It may have got a little better where it doesn't die as much but I definitely have to pay close attention when I just get fuel otherwise I'm afraid my call will stall at a stoplight. I called ford's customer service today to see if there was anything related to my issue as a recall but there was not. I asked the lady if she has heard of this issue and she said that it's a fairly common problem she hears about the fusion and other ford models "shuddering". Most recently I have had my battery replaced. Previously I had warranty work done in 2016 for the fuel pressure sensor to be replaced that cost $100 deducdible. Neither of these repairs made any significant difference. I also experience that at low RPM there is hesitation when accelerating. There was other people I found online that have these issues and they suggested the "electronic throttle body" fixed their issue and they were covered by a extended warranty customer satisfaction program, but apparently my VIN is not in that list.
Takata recall I was driving my car a couple months ago and all of a sudden it stopped allowing me to push the gas to drive and the heat indicator told me it was overheating without giving me warning. I took it to the dealership they said it east a recall and I paid close to 400 for them to fix and then a recall letter came out advising to watch coolant levels for overheating etc. While driving the other day 09/01/2017 my car did the same thing and was showing it was overheating without warning and now they are telling me again that I have to pay for the issue out of pocket which is unfair since the recall is not something I have control over. I just want it fixed replaced or a refund for the purchase price of my car minus the depreciation. Please help me get this figured out. If any additional information is needed from me please let me know. I should have the receipt of when I paid originally but it's in the car at the dealership.
Recall #17s09 this has not happened but there has been a recall since I believe 3/17. Overheating of the cylinder head which could cause a fire under the hood. Have not heard anything from ford on this recall. It says there has been no remedy. Seems like an excessive amount of time to remedy this problem.
A recall was issued early this year saying that my car could potentially catch on fire. They won't have the parts available until sometime in q4...I don't feel safe driving my car anymore as I drive about 100 miles/day.
Tl* the contact owns a 2013 ford fusion. The contact stated that the engine failed and overheated numerous times. The vehicle was taken to green ford (9001 east colonial drive, orlando, florida 32817 (407) 515-6431) in may of 2017 to be repaired per the federal safety agency campaign number: 17v209000 (engine). The repair did not correct the failure and the engine overheated several times after the repair. The manufacturer was not notified. The failure mileage was 100,000. Vin tool confirms parts not available.
I bought a 2013 fusion used last year I have had the car die going 70mph on the freeway several times and I have had the door fly open goinv 70 MPH on the freeway and then wont close . Last week my car wouldnt go under 80 MPH white smoke barreling from the exaust with two days previous a low coolant warning coolant was added . Car smelt like diesel fuel burning . Went thru a tank of gas in 30 min and the car now sits at ford since the 5th of august waiting for tech to look at it. I already know its is a situation that ford needs to recall after reading all these complaint. I could have died and my kids im so upset
My 2013 ford fusion caught on fire while my family and I were driving on the 405 freeway. We barely got out alive and the car was completely incinerated...burnt to pieces ! Ireceived a recall for engine fires after the car caught fire and nearly took our lives!!. My 8 year old disabled daughter is so traumatized from this car fire. I don't know how ford can continue to still make these death trap cars.
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign number: 17s090000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Long lewis ford in hoover, alabama was made aware of the recall and stated that the parts were not available. The manufacturer was made aware of the issue. The contact experienced the failure of the engine overheating under various high speed conditions in which the accelerator pedal was depressed to gain speed. The contact stated that the coolant indicator needle entered into the red zone. The failure mileage was unknown. Vin tool confirms parts not available.
Recently purchased vehicle, vehicle recently started stalling while idling. As of 07/30/17, it has done it twice. I will start the vehicle, it will then begin to shudder a bit and stall out. Seems to do it more when it is cold. Luckily, on both occasions, I was in a parking lot and not on the road. This could be a serious safety issue if it stalls while driving or stalls at a light.
Electronic throttle body malfunction, car was parked in a parking lot and after returning to my car I started it and put it into drive, as soon as I let of the brake and touched the gas peddle the car maxed out in RPM and the car accelerated on its own even after pushing on the brake resulting crashing into a light pole.
Engine overheated as I was driving down the street, about 30 miles per hour. Engine shuts off, I pulled over safely. Had to be towed to the dealership. Second time in 2 years. Engine coolant receptacle cracks and fluid leaks out. Had it repaired ince last year. Encountered the sane issue again, now my fan needs to be replaced. Dealer says 1300 in repairs. But ford recalled my model for this same reason. But now that it has turned into more damage, I an stuck with finding how to pay to get my car fixed.
My car is a 2013 vehicle with 30,000 mile. The bypass valve is already bad on it. I now have to pay $400 out of pocket, because although it appears there is a recall on this part, ford repair shops are saying there isn't any recalls.
Tl* the contact owns a 2013 ford fusion. While driving 60 MPH, the vehicle stalled and the engine overheating, coolant, and low power mode warning indicators illuminated. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The next day, the vehicle was towed to a local dealer (baytown ford located at 4110 interstate 10 service rd baytown, tx 77521 281‑839‑3300) where it was awaiting approval for diagnostic testing and repairs. The manufacturer was notified and opened case number: cas12667532. The recall repairs had not been authorized. The failure mileage was 75,000. ...updated 08/02/17 *bf
VIN decoder
See the problems and recalls for an exact car
Buying a used 2013 Ford Fusion?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history