Tl* the contact owns a 2013 ford fusion. The contact stated while driving at various speeds, there was white smoke coming from the engine compartment and entering inside of the vehicle without warning. An independent mechanic was called to the residence, and informed her that the failure was the result of a cracked cylinder head which caused an oil leak. Mccoy & mills ford (700 w commonwealth ave, fullerton, ca 92832, (855) 710-0183) was contacted by phone and informed of the failure. The contact was provided information on the federal safety agency campaign number: 17v209000 (engine and engine cooling) which was linked to the failure. The vehicle was towed to the dealer and the contact was informed that the recall repair was previously performed. The contact was provided an estimate for the repairs. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
2013 Ford Fusion engine complaints
Page 6 of 16: complaints 131 to 160 of 448, newest first, as owners wrote them.
Tl* the contact owns a 2013 ford fusion. The contact stated that the coolant level warning light was illuminated. The contact confirmed that the coolant level was low, and topped off the fluid to the recommended level. The vehicle was taken to an unknown dealer to be inspected however, the mechanic failed to locate a coolant leak. The issue recurred and the vehicle was taken to an independent mechanic who was also locate an area where there was a coolant leak. The mechanic performed a pressure test and found the location of the coolant leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 112,844.
Engine started overheating when I was on my way to work. I checked the coolant and it was low. I replaced the coolant to proper level. Later that day, after driving down a busy city street, white smoke started to come from under the hood. I pulled into a parking lot and saw flames coming from behind the engine. I called ford and they got me in the following week. After a month of back and forth with warranty company, ford called me to say the warranty company declined the repair because they don't cover damage due to overheating. My car has overheated occasionally even after getting the recall 17v209000 'fixed.' ford said the repair is $9k. I'm frustrated because this has happened to several other people who have had the same problem as me and it's not being addressed!
I was driving to work and I heard a loud sound follow by oil pressure lost I pull over at a gas station and notice that all my oil was poring out out my vehicle .I than car for a tow truck to have my vehicle towed ..why dis my vehicle do that.I did not make it to work ...I had to call off was not happy about it.this situation cost me my job due to car failure..it happened on city street leading to high way.
Car continues to lose coolant and overheat. It has been in and out of the shop for 6 months with no luck on a solution. Two different shops have said the radiator and thermostat is fine. We thought we had it fixed this last time in the shop, the seal in the reservoir tank had an air bubble in it, but 6 days into having it home the coolant level light came in once again. I am at a lost and out of funds to continue to put it in the shop. The issue always happens when in motion, will get an overheating warning and temperature will go from normal to overheated within sexonds and car will go into limp mode
Long standing issue with ford fusion, and it's only gotten worse. Recently I've discovered a plug stuck in cylinder 4, a misfire, and my engine is losing coolant without any exterior & visible loss areas. It was 'repaired' from the recall when only a sensor was added and no actual repair was done to prevent complete engine failure. Cyl 4 has a misfire, coolant is needing to be refilled constantly, car is now overheating, and this is after I've done all the preventative maintenance in addition to fords 'recall fix' 17s09 that fixed absolutely nothing. Any time that I drive it now, no matter what speed, any longer than 10 min, my 'low coolant' warning comes on from the engine burning coolant off. I've had to completely shut my entire car off, wait for engine to cool off, and have been left stranded a few times now. Very frustrating considering I've maintained this vehicle exceptionally since I've owned it.
Tl* the contact owns a 2013 ford fusion. The contact stated while driving 30 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle stalled with the low coolant level and check engine warning lights illuminated. The contact stated that the coolant reservoir was two-thirds full. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the failure was like the failure referenced in the federal safety agency campaign number: 17v209000 (engine and engine cooling). The manufacturer was contacted however no further assistance was provided. The failure mileage was 114,710.
Engine coolant leaking but no leak can be found. Have to put coolant in car every other day or any time I drive more than 30 miles.
Tl* the contact owns a 2013 ford fusion. The contact stated while driving approximately 30 MPH, the engine coolant over temperature warning light illuminated. The vehicle coasted to a stop and the contact refilled the coolant level to let the vehicle cool down before continuing to drive. The contact took the vehicle to westfield ford (6200 south la grange road, countryside, il 60525; (708) 354-8600) who informed the contact that the engine coolant was leaking into the engine and the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to the federal safety agency campaign number: 12v551000 (engine and engine cooling) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
While driving I smelled a faint whiff of gasoline, moments later the car began filling up with smoke that spilled in through the heater vents. There was also smoke that was coming from under the hood. My husband & I jumped out of the car to run to safety and I saw fire under the front end of the car. Once the fire fighters arrived and extinguished the fire we were told it looks like the engine had caught on fire.
Car violently shook when applying accelerator at low speeds. The car was shaking so violently that I had to stop driving and call for a tow truck. Only drove approx. 1/4 mile from where it was parked on a suburban road. Car nearly undriveable. Spark plugs and wires had just been replaced by mechanic recommendation the day before. Engine misfiring.
Previously had engine replaced by local ford dealer due to recall of coolant system causing overheat of the engine. Less than 2 years from time of replacement the engine failed for the exact same reason the original recall work was done. Am being told that this repair will not be covered under warranty of original work or recall.
My car has had an issue with losing coolant for the past several years. It has gone into safe mode while driving on the road several times and been flat bedded to the dealer several times. Please pull my service records for more information. After the dealership having neglected the issue and shrugging off recalls for several years, the coolant issue has causes irreparable damage to the engine.
I noticed this issue a few different times and thought nothing major of it, but for whatever reason my transmission would continue to propel the vehicle forward regardless of the vehicle was in neutral and also noticed the vehicle would often times continue to accelerate and fail to engine brake after my foot had let off the accelerator. The latter of which I was more concerned about and was going to have a mechanic look at it next time I took the vehicle in to get serviced. However, before I was able to do that I was involved in a motor vehicle accident that totaled the vehicle. I was driving in a rural area and approached a set of train tracks. I went to slow down to cross the tracks via engine braking, but the vehicle continued to accelerate. I attempted to use the brakes to slow down before I reached the tracks, but the delayed response and the gravel on the roadway proved no avail at slowing the vehicle and I hit the tracks going much faster than I would have liked, around 40 miles per hour. The roughness of the tracks caused my front axle to snap, yanking me to the right off the roadway, through someone's yard and into some timber. What I thought was also concerning was the airbags failed to deploy at all during the accident.
This past sunday our son drove our fusion less than 1.5 miles to church, parked it and went inside. Around 5 minutes later, someone saw smoke coming out of it. The engine compartment caught on fire. The car had not been driven before that since thursday evening. The car had the recall work done over 2 years earlier when we purchased it for the coolant issue suspected of engine fires. The car had no other issues and had it's state inspection a little over a month ago. Our insurance company has decided not to conduct an investigation as to the cause. Is this something you would be interested in investigating?
With the check engine light coming on weekly, I had the local ford garage look at my car while in for another recall. They informed me it was a cylinder 3 misfire and was losing antifreeze. They said the engine would need replaced. My car had under 50k miles at that time.
Car had a coolant leak motor started to run hot, don't know if it's from a recall, got it repaired at the dealer where I got the car from, told them bout the defect/recall and was charged $819. Rear seat belt gets stuck when folding seat down causing it not to fold back up.
When I bought the car it drove good. After about 30 mins of driving it the low coolant light came on while sitting at a red light. We took it to the shop and they said it was the coolant sensor so we replaced it. After it was replaced the same situation happened and they said the cylinder head may be cracked. The car hasn't ran out of water.
Tl* the contact owns a 2013 for fusion. The contact stated that while driving at approximately 10 MPH, the vehicle was shaking while the engine coolant light and check engine warning light was illuminated. In addition, the vehicle temperature gauge changed from cool to hot and the vehicle stalled. The vehicle was towed to an independent mechanic where they informed the contact that it was an inaccurate temperature gauge reading. The vehicle was repaired however, the failure recurred three weeks later. The vehicle was towed to an independent mechanic where it was diagnosed that the engine and engine coolant needed to be replaced and that there was a recall for the failed parts on the vehicle. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under the federal safety agency campaign number: 17v209000 (engine and engine cooing) and that the warranty had expired. The approximate failure mileage was 120,000.
Overheating and apparently the ford dealership dont know what's really wrong because it has been in the shop about 5 or 6 times in the last two years. I've changed head gaskets, sparks plugs, coolant reservoir, and had a brand new head put on and the problem still remains. Now they are telling me I new a new block.
April 2019 while traveling on the highway check engine and dash lights flashed along with vehicle overheating message. Had to pull over on the shoulder and call for a tow to the purchasing dealership. Water pump was replaced and cooling system checked. August 2019 while traveling on a city street check engine and low coolant light message appeared. Took vehicle to purchasing dealership where they preformed an oil change and pulled codes p0303 and made an appointment for repair. Repair was never done due to no codes at time of appointment. February 2020 while traveling on a city street vehicle starts to shake and check engine light flashes. Drove vehicle to purchasing dealership and diagnosed with a cracked engine block and must replace engine at a cost of $6600.00 + tax. Extended warranty company declined coverage and purchasing dealership ignore request for resolution.
Tl* the contact owned a 2013 ford fusion. The contact stated that the vehicle was at stand still at a traffic light, when depressing the accelerator pedal and saw smoke exiting from the hood. The contact stated no warning light was illuminated. The contact stated he parked at a nearby parking lot, then depress button to open the hood and saw fire exiting the hood. The contact called the fire department to extinguish the fire. The police was contacted but not reports were filed. The contact stated no one was injured or seek medical attention. The vehicle was not drivable. The vehicle was towed to an impound lot. A dealer was not contacted. The vehicle had not been diagnosed or repaired as of yet. The manufacturer had not been informed of the failure. The VIN was included in the federal safety agency campaign number: 17v209000 (engine and engine cooling). The failure mileage was approximately 104,000.
Tl* the contact owns a 2013 ford fusion. The contact stated that her daughter discovered that the vehicle was included in the federal safety agency campaign number: 17v209000 (engine and engine cooling). The vehicle was taken to al packer ford west palm beach (1530 n. Military trail, west palm beach, fl 33409) to receive the free repair. Several days after the vehicle was repaired, the check engine warning light began to flash intermittently on the instrument panel. Additionally, the evap and stability control warning lights were also illuminated. The contact stated that her son had inspected the vehicle and discovered that the coolant level was below the minimum mark. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.
I purchased my vehicle in december 2018. Ford completed the 17s09 recall in august 2018, which was related to coolant system issue causing the engine to overheat. The day after I purchased my car in december 2018, the car overheated and broke down. The ford dealership where I purchased (hennessy ford in atlanta, ga) towed it back and "repaired" the issue again. I've continued to receive error messages about the engine coolant for the duration of my time in the vehicle. Last week on 6/12/20 I drove my car half a mile and it broke down again because the engine overheated. I had it towed to a mechanic who confirmed that it was because of the coolant system issue under the ford 17s09 recall. Because it's been 12 months since the repair, ford is refusing to fix the car under the warranty of the recall repair performed in 2018. And now I am being told that it needs a completely new engine at the tune of $7,000.
Tl* the contact owns a 2013 ford fusion. The contact stated that while her son was driving at an unknown speed, the coolant warning light illuminated on the instrument panel. The vehicle was taken to duncan ford lincoln (125 us-460 bus, blacksburg, va 24060) where the mechanic discovered the coolant leak caused a blown head gasket. The contact was informed that the engine needed to be replaced. The contact associated the failure to the federal safety agency campaign number: 17v209000 (engine and engine cooling) however, the VIN was not included. The manufacturer was notified of the failure however, provided no assistance. The vehicle was not repaired. The failure mileage was approximately 161,000.*dt *bf*dt*jb*jb
Coolant breach, leaking into #4 cylinder low mileage on car 22,657, engine needs to be replaced.
Engine continuously uses coolant. It needs a new headgasket kit to fix the issue.it is continuing to get worse.
Tl* the contact owns a 2013 ford fusion. While driving at 70 MPH the indicator light indicated that the transmission was in park while the vehicle was in motion. The vehicle lost power and shut off. The dealer diagnosed that the problem was caused by a defective purge valve. The contact was able to pull over and use the emergency brake to stop the vehicle. The vehicle was able to restart and the contact drive to his residence. The vehicle was taken to the d & d motors, inc. (13655 e wade hampton blvd, greer, sc 29651) and they performed a diagnostic test. They advised that there was no recall on the vehicle. The manufacturer confirmed no recalls and no further assistance was offered. The failure mileage was 105,000.
After my cooling system recall was repaired, I kept having to add coolant to the system. I reported this to ford and went back for them to check it. I was told it wasn't any leaks. So a year later I am still adding coolant when it gets low. I filled up the coolant on a wednesday. On saturday at about 2 am I came out and saw something had leaked on the ground, I though it was water because I had the air on. I started driving home on a city street and my car suddenly spikes to overheats and stalls out. I pulled over and waited and then added some coolant. When I poured it in the reservoir it leaked out right on the ground like the reservoir had a crack in it. I had the car towed to my home and had a mechanic come and look at it. He took the reservoir out and filled it with water. It didn't have a crack. He then did more investigating and found that the water pump went bad needed to be replaced. I had the car towed to the ford dealer, thinking my extended warranty was still in place. Once towed the ford dealer said that I was 836 miles over the extended warranty and would have to pay $1460.00 for the repair. Needless to say I didn't have the repair done. I asked the dealer if the coolant recall would have anything to do with the water pump going bad. They said it was all connected but not part of the recall. I asked even though I was having an issue with the coolant since the recall was done. And they said yes, ford did not have the water pump as part of any recall.
I purchased my 2013 ford fusion from family auto of berea. My total purchase price was over $13,000 which I agreed to pay in weekly installments of $115. The engine had approximately 130,000 miles on it. I decided on the ford fusion based on years of watching my father and grandparents repeatedly buy ford vehicles. Some brand new, some used. They all gave positive feedback concerning their vehicles. They highly recommended that I purchase a ford as well. I trusted them and I trusted ford. After all, ford had been making quality vehicles since the production of the t model in 1908. I was driving my 2013 ford fusion traveling on 385 south in greenville, sc. I was going approximately 60 miles an hour in the far left lane with my 6 year old, son and 8 year old, daughter in the back seat. Without warning, my engine stalled. I was unable to maintain my speed or accelerate. I proceeded to use my right turn signal to try to get to the emergency lane. Cars were flying by us switching lanes to dodge us. At any moment, another vehicle could've collided with my vehicle and would have likely ended with a fatality. I managed to make it safely to the emergency lane where I called roadside assistance and had my car towed to my home. I notified family auto of berea and they arranged for an inspection of my vehicle which ultimately revealed that my engine needed replacement. The total amount for the replacement would have totaled over $2500 out of pocket but I had purchased an extended warranty with the dealership. I missed 4 days of work due to them having to replace the engine in addition to fearing for my children's safety bc your vehicle didn't hold up to the standards and quality I thought ford was known for.
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