was driving my 2022 Mustang Mach-E in "One-Pedal" Whisper mode on. I always drive in that mode because it has a great feature where as soon as I take my foot off the accelerator the car slows down significantly. I feel safer in this mode especially in high traffic or on the freeway. I was very slowly turning into a parking spot in a private parking lot, stepped on brake to put car into Park when the car lurched forward without me touching anything, I had no control of my car no matter how hard I pressed on the brake. My car was driving itself!! when it lurched forward it hit a car parked directly in front of it on its right front side then pushing that vehicle about 2 feet! it did not stop even then, it veered to the right and forward and hit another parked car in the next parking space to the first car that was hit. My car pushed the 2nd car about 2-3 feet before it stopped almost hitting the car parked next to it!! There was an eye witness. This event scared me to death. It was as if someone else was driving my car. I had absolutely NO CONTROL of it. It would NOT STOP. I am soo grateful this happened in a parking lot and not in fast traffic or God forbid the freeway. I would not get back inside my car and never will. We had it towed to a certified repair shop. My car sustained front end & right side front damage. The first car hit sustained right front damage. The 2nd car hit was parked next to the first car hit and sustained right front & right side passenger door damage. No injury. The repair shop has a certified EV Specialist who is going to read the recorder to see how it malfunctioned. There was a police report but haven't received it as of yet. We contacted Ford where we purchased our car. They told us it would be better once repaired to sell the car ourselves as it could take a very long time for Ford to agree to buy it back my car back! only has $9,000 miles on it!! I hope Ford takes this issue seriously!!!
Ford Mustang Mach E jerking problems
12 of the 688 owner complaints about the Ford Mustang Mach E describe jerking or lurching, most of them for the 2023 model year.
- owner complaints
- 12
- worst model year
- 2023
By model year
- 20235
- 20223
- 20214
Often reported together
Adaptive cruise 3Loss of power 1Lane assist 1Collision warning 1
What owners say
Electronic parking brake failure after Massachusetts snow storms and salt. Car is currently at dealership so yes it’s available for inspection at Sentry Ford Medford MA. Yes it’s been reproduced. I was lucky it did not fail engaged so I was able to drive it. Early production 2023 but ford did not recall this model year. Same problem as csp 22p31. Ford currently is not covering this repair even just 500 miles over factory warranty even though all model years around it have the recall. As for the automatic emergency braking it may stop you very short, and hitting the pedal does not override the braking system. Car jerks and seems confused in this situation. I keep turning it off, but the car keeps putting it back on against my wishes. Extremely concerning as it should stay off.
There are many reports of the Mustang Mach E "accelerating unexpectedly." This usually happens in parking lots or other situations involving low speed and a rapid turn of the wheel. I know exactly what the problem is, because it happened to me this morning. While parking in my parking garage, my car rapidly accelerated uphill and I only narrowly avoided hitting a wall. Here is why: There are two interconnected problems. The first is that the "cruise control on/off" button is located on the far left of the interior of the steering wheel, which makes it easy to accidentally press when doing a sharp, quick one-handed turn of the wheel (like when parking). When this happens, CC engages while in the act of parking. This is exactly what happened to me. I accidentally hit the button while doing a sharp twist of the wheel, I saw the CC engage, the car rapidly accelerated uphill without my foot on the gas pedal, and I would have hit the wall in front of me if I had been a split-second slower in hitting the brake. The second problem is that there is supposed to be a failsafe for accidentally activating CC at low speed, BUT IT DOESN'T ALWAYS WORK. Page 224 of my manual says "Press the button to activate system. When the system activates, the set speed is equal to whichever is greater, the current vehicle speed, or 15 mph...." This part is true, and this is how the unexpected acceleration to 15mph occurs when parking. But the manual continues: "If the speed is too low, or other conditions are not correct for adaptive cruise control activation, the system enters standby mode. When you are below 15 mph ... adaptive cruise control does not activate unless you are following another vehicle." This is FALSE. This did not work. Clearly the CC mistook the wall in front of me for "following another vehicle." And so, when I accidentally activated CC while parking, it lurched forward UPHILL to 15mph toward a wall a few feet away. Ford needs to move the button and/or fix the failsafe.
Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.
Brakes: The brakes grab hard when coming to a stop and cause a slight jerk. I have reported this issue to the original dealership of purchase; Angela Krause Ford in Alpharetta, GA. It’s been two weeks since I purchased this vehicle brand new and I still have not been able to get it in for repair. Charge Port Door: The charge port door cover came off while I was trying to close it and the clip part that connects the door to the car and locks came off (very cheaply made and other Mach E owners have suffered this same thing shortly after purchase). I can’t drive the vehicle because of the brakes issue and also because with the slightest wing going down the highway the charge port door pops open. I have it secured with a piece of tape currently but that’s still not safe or secure and the door could still fly open.
The contact owns a 2022 Ford Mustang Mach-E. The contact stated that, upon starting the vehicle, the screen above the steering wheel was producing errors. The door open and trunk open messages were displayed. The brake pedal was pumping without being depressed. The main screen was frozen and not operational. The driver turned off the vehicle, but upon restarting, the vehicle failed to shift into gear. The contact called the local dealer, who informed her about the access panel on the front bumper. The contact exited the vehicle and closed the driver's side front door; after opening the access panel, the contact attempted to jumpstart the vehicle, but the vehicle failed to start. The contact stated that the doors locked with her son and two dogs inside the vehicle. The window was down approximately three inches. The contact's child was inside the vehicle but was unable to unlock the doors from inside the vehicle due to the 12-volt battery being drained. The contact stated that the hood failed to open. The manufacturer was contacted, and referred the contact of Ford SYNC and informed the contact that the vehicle was flagged, and the 12-volt battery was low, and an update was needed, and directed her to Roadside Assistance. The contact called Roadside Assistance, who was unable to jump the vehicle with several jumping devices. The contact used a portable battery to access the vehicle. The vehicle began making an abnormal knocking noise and jerking. The Fire Department was on the scene and was able to assist. The contact pulled down the rear window, knocked the window off track, and was able to get into the vehicle. The contact was able to climb through the window, pump the brake pedal, open the door, open the hood, jumpstart, and charge the vehicle. The contact was able to drive the vehicle. The manufacturer was contacted again and opened a case. The contact provided feedback and was referred to the local dealer and to the federal safety agency Hotline. The failure mileage was approximately 19,995.
The vehicle sends an alert “STOP SAFELY NOW” and starts jerking and shutting down. I have reported to Ford and me local dealership. No one seems to have an explanation as to why this is happening. It doesn’t register in the vehicle logs as an alert. I’m afraid one day I won’t have the ability to pull over. Mt vehicle is a 2023 AWD SELECT MACH E.
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion. drove 1-2 blocks up street up to ~5 MPH and this symptom followed exact with speed. Stopped car, tried reverse a block, same thing, surging like propulsion with apparent torque dips in sync with speed. Repeated in drive, then reverse a few times, then parked back in garage to be towed into dealer. I put masking tape on steering wheel AND on Windshield saying not to drive over 2MPH to witness the symptoms. Upon receipt at dealer, was told symptom was then repeated, therefore car would be held for a while as it would need to be torn down and analyzed to find the cause. After 3 weeks, told not yet finding the cause, we discussed possibility of brakes where they agreed and was to pull them apart to inspect. Never did. Now 4 weeks later, still at dealer, telling me they cannot repeat the effect but that drove it around. I told speed may have wiped it away, this 2nd time it was towed in for this. I consider this a safety / drivability issue and want it noted, (And fixed of course).
The contact owns a 2022 Ford Mustang Mach E. The contact stated while driving at an undisclosed speed with the Adaptive Cruise Control activated, the steering wheel jerked in the direction of oncoming traffic. The contact depressed the brake pedal and steered the vehicle back into the correct lane. The contact stated that the “Driver Assist Not Available” message was displayed. The contact stated that the message was displayed after the vehicle jerked and steered into the oncoming traffic. The contact stated that the failure had been reoccurring for approximately one year. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 500.
The vehicle regularly, and at random times, will drop out of the chosen drive setting and go to the default "Engage" mid-level setting. This changes the driving dynamics, such as pedal pressure required to move the car, and the sensitivity of the steering. If the driver was in "Unbridle", for example, the car will immediately lose speed and steering sensitivity, while if the driver was in "Whisper", the car will lurch forward. This has happened at city speeds, highway speeds, and even while at a stop in a line of cars. The stop is especially dangerous, as 1-pedal drivers would expect the car to be fully stopped, but it still lurches forward towards people or other cars. Temperature of the engine and battery does not seem to be a factor, as this happens in all conditions. It appears to be a dangerous software error.
Related recalls
Power train: driveline: differential unit
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2021-2023 Mustang Mach E vehicles. The rear differential pinion shaft may fracture.
- Risk
- Differential pinion shaft fracture may result in a loss of drive power, or unintended vehicle movement if the vehicle is in park without the parking brake applied, increasing the risk of a crash.
- Remedy
- Dealers will repair or replace the rear differential assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 13, 2026. Additional letters will be sent once the remedy is available, anticipated in late December 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 26S50.
Recall number 26V417000 · Recall details
Power train: automatic transmission: internal: park pawl
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022-2026 F-150 Lightning BEV, 2024-2026 Mustang Mach-E, and 2025-2026 Maverick vehicles. The integrated park module may fail to lock into the park position when the driver shifts into park. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
- Risk
- A loss of park function can allow the vehicle to rollaway, increasing the risk of a crash.
- Remedy
- The park module software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters were mailed February 3, 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25C69. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning January 26, 2026.
Recall number 25V863000 · Recall details
Power train: automatic transmission: internal: park pawl
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2025 Mustang Mach E vehicles. The park rod may fail to engage when the vehicle is placed in the park (P) position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
- Risk
- A park rod that fails to engage can result in a vehicle rollaway, increasing the risk of a crash.
- Remedy
- Dealers will replace the transmission park rod assembly, free of charge. Owner notification letters were mailed October 3, 2025. Owners may contact Ford Customer Service at 1‑866‑436‑7332. Ford's number for this recall is 25C25.
Recall number 25V394000 · Recall details
Power train: axle assembly: axle shaft
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022 Mustang Mach-E vehicles. The right-rear axle half shafts may have been manufactured improperly, allowing the half shaft stem to break under load.
- Risk
- A broken half shaft can cause a loss of drive power, or a rollaway could occur while parked if the electronic parking brake is not engaged. Either of these scenarios can increase the risk of a crash.
- Remedy
- Dealers will inspect the serial number, and replace the right-rear half shaft, as necessary, free of charge. Owner notification letters were mailed September 19, 2022. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 22S55.
Recall number 22V646000 · Recall details
Power train: automatic transmission: control module: software
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.
- Risk
- Unintended acceleration, unintended deceleration, or a loss of drive power increases the risk of a crash.
- Remedy
- The PCM software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 9, 2022. Owners may contact Ford customer service at 1‑800‑436‑7332. Ford's number for this recall is 22S29.
Recall number 22V333000 · Recall details
Questions about the Ford Mustang Mach E jerking
Which Ford Mustang Mach E years have jerking or lurching problems?
The model years with the most reports are 2023 (5 complaints), 2021 (4 complaints) and 2022 (3 complaints).
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