I am reporting a safety hazard and a failure by Ford Motor Company to properly remedy the mandatory Takata Airbag Recall. Following the recall repair, a technician reassembly error left the airbag warning light permanently illuminated, meaning my Supplemental Restraint System (SRS) is completely disabled and will not deploy in a crash. I took the vehicle to Astro Ford in Mississippi for resolution. The Service Manager, Hunter Landry, attempted to reset the system three times and confirmed a permanent safety fault exists in the exact recall area. However, Ford’s proprietary dealership software is actively blocking the dealer from pulling the diagnostic codes or proceeding with the repair without a corporate override code. Ford Corporate customer service agents have repeatedly refused to route this request or issue the override code to the dealer, effectively blocking the repair of a failed federal safety recall component. The dealer requires a corporate email sent to [email protected] to authorize the diagnostic waiver and bypass the software block. Ford's corporate refusal forces me to drive an unsafe vehicle with no working airbags. Desired Resolution: I request that the federal safety agency compel Ford Motor Company to immediately issue the corporate diagnostic override code to Hunter Landry at Astro Ford so this defective federal safety recall can be properly diagnosed and repaired at no cost to me.
2014 Ford Mustang airbags problems
245 complaints (68% of all complaints for this car). Typical mileage when it fails: 24,353. 26 crashes reported.
- owner complaints
- 245
- of this car's complaints
- 68%
- typical mileage
- 24,353
- crashes
- 26
- recalls
- 3
Which part fails
- Frontal: passenger side: inflator module1
- Frontal1
At what mileage
Complaints by mileage at the time of the problem.
Ford Mustang airbags problems in other years
Specific symptoms reported on the 2014 Ford Mustang airbags
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Air bags: frontal: passenger side: inflator module
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
- Risk
- In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 21S05.
Recall number 21V081000 · Recall details
Air bags: frontal: passenger side: inflator module
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
- Risk
- An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall 19S01.
Recall number 19V001000 · Recall details
Air bags: frontal: driver side: inflator module
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2005-2014 Mustang vehicles manufactured April 6, 2004, to June 21, 2014, and 2005-2006 GT vehicles manufactured February 20, 2004, to September 22, 2006. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
- Risk
- In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the front driver side air bag inflator, free of charge. The recall began on June 10, 2016. Even if interim repairs were performed under safety recall 14V‑802, owners must bring their vehicles in for the final remedy. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S21. Note: This recall supersedes safety recall 14V‑802.
Recall number 15V319000 · Recall details
What 2014 Ford Mustang owners say
Most recent owner complaints, unedited.
My son was driving to school. He was not speeding or any type of reckless driving. He hit an ice patch. His car spun and flew thru the air. The airbag compartment opened but it was defective. All metal shards came flying out of it causing multiple lacerations. He also lost consciousness from the impact and I was told by hospital ER doctor the airbag was defective and he was suffering from a very serious concussion.
The contact owns a 2014 Ford Mustang. The contact received notifications of the federal safety agency Campaign Numbers: 15V319000 (Air Bags) and 19V001000 (Air Bags); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2014 Ford Mustang. The contact stated while driving at 45 MPH, the contact fell asleep and lost control of the vehicle, causing the vehicle to crash into the rear end of another vehicle. The air bags failed to deploy, causing the contact to hit his head against the steering wheel. The contact became dizzy and lightheaded. The contact was able to exit the vehicle; however, the front driver's side door could only slightly open due to the significant damage to the vehicle's front end. The contact received medical assistance the following day. The contact underwent a CT scan and was informed that he had sustained a concussion. The vehicle was towed and totaled. A police report was filed. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 100,502.
The contact owns a 2014 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 15V319000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
I randomly checked to see if any recalls were out regarding this vehicle. Upon checking I entered my vin # but was advised it was not part of the airbag recall. However my airbag light constantly comes on.
Was hit on passenger side and slammed in to barrier wall on the driver side and only the side airbag on the passenger side deployed. Had recall on airbag fixed but did not work
Tl* the contact owned a 2014 ford mustang. The contact stated upon approaching a light 30 MPH, another vehicle had pulled out in front of her that she was behind. The vehicle in front of her had made an abrupt stop which caused her to hit the vehicle in front of her. The air bags did not deploy. A police was report was filed. The contact did sustain head, neck, back, left right shoulder and bruises injuries or seek medical attention. The vehicle was not drivable. The vehicle was towed to the insurance company storage yard. The vehicle had not been diagnosed as of yet. The local dealer nor manufacturer had been informed of failure. The failure mileage was approximately 103,000.
I have a confirmed issue with my son's passenger side airbag. The local dealer woody anderson ford was not able to schedule repairs until march 17th and would not offer a loaner even for the day of the repair. As a result my son will have to drive an unsafe vehicle for 2 1/2 months until the repairs can be made.
Ford has failed to contact me regarding faulty airbags.I discovered this issue from the state farm ins website
Questions about the 2014 Ford Mustang airbags
Does the 2014 Ford Mustang have airbags problems?
Owners have filed 245 complaints about the airbags of the 2014 Ford Mustang, 68% of all its complaints, more than any other problem.
At what mileage do 2014 Ford Mustang airbags problems start?
The typical (median) mileage in owner complaints is 24,353 miles.
Was there a recall on the 2014 Ford Mustang airbags?
Yes, 3 recalls: 21V081000, 19V001000, 15V319000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Mustang have bad airbags?
The Ford Mustang model years with the most airbags complaints are 2007 (348 complaints), 2014 (245 complaints) and 2008 (240 complaints).
Other 2014 Ford Mustang problems
Transmission 30Steering 22Engine 19Body 17Brakes 15Driver assistance 11Electrical 11Fuel system 11Acceleration 10Suspension 6Wheels 4Seat belts 2Seats 2Visibility 2Lights 1
VIN decoder
See the problems and recalls for an exact car
Buying a used 2014 Ford Mustang?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history