2002 Ford Windstar steering problems

Filed May 9, 2018 · Driver assistance, Steering · PA

My tires wiggle when driving like they are about to come off

Filed Mar 5, 2018 · Body, Steering · WI

Rh back side of subframe, is rotted/corroded so bad that the metal tore all around the subframe bushing. To where it is not being held up by the bushing on the right hand lower/back is not holding up the front subframe... Now, the vehicle is making a very loud popping noise when driving and turning... And when turning fast enough (more turning left then right) can feel whole front end jerk like its about to go the opposite way the van...replaced the left front strut assembly and control arm to find out that did not solve the problem. Then after repairs and looking deeper.. Noticed right front side, sagging almost 2-4 inches lower then left front... That's when we noticed the subframe completely broken/rusted off from the body bushing (on the front right lower/rear bushing)

Filed Nov 29, 2017 · Steering, Suspension · MI

My complaint involves a recall that was said to have been completed and closed but upon further findings show that the work was never done. This involves the recall: the federal safety agency reference #11v030000. I filed a complaint with ford motor company through certified mail on july 26, 2017 and was received and signed for on july 28, 2017. I have not heard back from the company since I filed the complaint. I bought this vehicle in oct of 2016 and put it in storage for the winter. I didn't discovery the problem until I took it out of storage in april 2017. That is when I took it to a local service garage to find out what the problem was. Subsequently, I learned that there had been a recall for this problem back in 2011 and supposedly, it had been fixed by a ford motor company dealership - jack madden ford in norwood, massachusetts. I took the car to a local ford dealership here in michigan where I reside. And upon inspection they determined that the problem had never been fixed. My bottom line in all of this is that I would like to have the vehicle fixed by ford motor company in accordance with the recall. I have upload an estimate for the repair from my local service garage. I would appreciate a timely response with regard to this complaint thank-you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed Dec 13, 2016 · Acceleration, Steering · 100,064 miles · MA · crash · 1 injury

Tl* the contact owns a 2002 ford windstar. While attempting to accelerate from a traffic light, an abnormal sound emitted from the rear of the vehicle. The contact stated that the vehicle suddenly accelerated independently. The brake pedal was depressed; however, the vehicle kept gaining forward momentum. The contact stated that the power steering also failed to operate as intended. As a result, the vehicle jumped the sidewalk and struck two small trees. The contact was able to stop the vehicle by turning the ignition to the off position. A police report was not filed. The contact sustained whiplash and muscle spasms, which required medical attention. The vehicle was towed to an independent mechanic. The contact was informed that the subframe fractured, which caused the throttle to seize in the open position. The vehicle was not repaired. The vehicle was included in the federal safety agency campaign numbers: 11v030000 (structure) and 15v608000 (suspension). The manufacturer was notified of the failure. The approximate failure mileage was 100,064.

Filed Jun 23, 2016 · Steering, Wheels · 89,000 miles · NJ

Vehicle currently at the dealership for more than two months awaiting from ford customer relationship center to resolve the issue as the dealer wont fix the corroded sub frame instead they want the crc dept send the parts to them, according to crc dept they escalated the issue to the second level but no action until now has been taken...I feel that they're ignoring my request or has been sitting there without taking any action. We almost died on this as the passenger side wheel fell off..I'm trying my luck if you can help us to resolve the issue with them...thanks [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Feb 8, 2016 · Body, Steering · 120,000 miles · PA

Tl* the contact owns a 2002 ford windstar. The contact stated that while driving at 20 MPH, the steering wheel became difficult to maneuver. The vehicle had a front end alignment and other repairs performed but the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the sub frame needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 120,000. Updated 04/14/16*lj the consumer stated the subframe was completed corroded.

Filed Dec 23, 2015 · Airbags, Steering · 50,000 miles · NY · crash · 2 injuries

Tl* the contact owns a 2002 ford windstar. The contact stated that while driving at 30 MPH, the steering wheel seized causing the contact to lose control of the vehicle. As a result, the contact crashed into a fire hydrant and the air bags failed to deploy. The contact sustained neck and shoulder injuries but did not require medical attention. The passenger sustained wrist injuries that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. Updated 02/12/16*lj updated 05/14/18*jb

Filed Nov 26, 2015 · Steering · 129,637 miles · KS · crash

Leaving parking lot at work my car fully accelerated, lost steering and crashed into steel post. Inspection revealed both rear engine cradle mounts were completely rusted through causing rear engine cradle to drag on the ground. Which caused loss of steering, full throttle and crashed right front of vehicle.

Filed Oct 14, 2015 · Steering, Suspension · 39,700 miles · WI

Complete deteriation of the front left and right sub frame attaching to the lower control arm attachments at the rear of subframe holding the rack and pinion assembly. This steel is flaking and appears to have laminte separations (looks like flakey pie crust). Cannot get a mechanic to replace leaking rack and pinion assembly due to the poor condition that will leave no material when it breaks off.

Filed Jul 22, 2015 · Steering, Suspension · 146,000 miles · NE

Rear axel cracked after period of time resulting in blow out tire in a parking lot. After researching this online, I have found ford recalled this same van for this same problem but did not in our state although the recall was due to states with weather like snow, ice, salt, etc which caused said issue. Why wouldnt nebraska be included in this since its nebraska and its snowy alot? Luckily we were in a parking lot, we were not driving at high rate of speed down highway like I saw while researching this online which a man was killed who had this happen. I have found that this seems to be a very dangerous and tragic mistake made by ford and now my van sits in a parking lot with no way for me to get it to a shop to get a repair made even if I did have the funds to do this. At least I would want my van in my driveway, not in a grocery store parking lot with no means of getting it home, besides the fact that being a woman, I would have kept driving it not knowing and could have been in a serious accident such as ones I have seen since looking into this issue. I have taken photos of cracked axel in rear and also front due to weather and climate and found the court papers saying which states were included in this recall, yet nebraska not one of them? Makes no sense. So do I go and drive it home anyways and just hope we dont die in the process..or do I let it sit in a shady part of town parking lot forever? Being a single mother of 3, I would have thought ford might see the all the news about this and have done more to prevent so many incidents, one of which someone died. The court papers indicated that they knew about it 10 years before recall. I noticed the van drove rough over bumps recently, but thought maybe it was shocks, until I found my tire not just flat, but looking as if it was slashed in the parking lot because it literally blew up.