The contact owns a 2002 Ford Windstar. The contact received notifications of the federal safety agency Campaign Numbers: 11V030000 (STRUCTURE) and 15V608000 (SUSPENSION). The contact stated that while approaching a traffic signal and driving slowly, the vehicle shook, and the engine shifted. The contact stated that the engine shifted to the right. In addition, the contact lost control of the steering wheel. The contact stated that the RPMs became elevated. The contact pulled over into a parking lot and turned off the vehicle. The contact exited the vehicle, and upon inspection, became aware that the subframe had detached and was dragging. The contact believed that the motor mounts were fractured. The vehicle was towed to a tow yard. The vehicle was not taken to the dealer or an independent mechanic, and the vehicle was not repaired. The vehicle remained at the tow yard unrepaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline to report the failure. The approximate failure mileage was 108,000.
2002 Ford Windstar suspension problems
279 complaints (21% of all complaints for this car). Typical mileage when it fails: 133,000. 7 crashes reported.
- owner complaints
- 279
- of this car's complaints
- 21%
- typical mileage
- 133,000
- crashes
- 7
- recalls
- 4
Which part fails
- Rear87
- Rear: axle: non-powered axle assembly9
- Front: springs: coil springs6
- Front6
- Rear: springs: coil springs1
- Multiple axle1
- Front: wheel bearing1
At what mileage
Complaints by mileage at the time of the problem.
Ford Windstar suspension problems in other years
Specific symptoms reported on the 2002 Ford Windstar suspension
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Suspension: rear: axle: non-powered axle assembly
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 1998-2003 Windstar vehicles manufactured September 2, 1997, to July 3, 2003. The affected vehicles were previously remedied to safeguard against the rear axle cracking from corrosion, however, the remedy brackets may have been misinstalled. The incorrect bracket installations may limit the effectiveness of the service repair for the federal safety agency recalls 10V‑385, 12V‑193, and 12V‑195.
- Risk
- If the brackets were not installed properly, the rear axle may fracture, affecting the vehicle handling and increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will inspect the brackets to verify their proper installation. If a bracket is found to have been misinstalled, the rear axle will be replaced. These repairs will be performed free of charge. The began on October 21, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S27.
Recall number 15V608000 · Recall details
Suspension: front: control arm
- What is wrong
- Ford is recalling certain model year 1999-2003 windstar vehicles originally sold in or currently registered in the state of virginia. Corrosion-related fractures of the front lower control arm rear attaching brackets and body mount attachments may occur.
- Risk
- A separation of a front lower control arm rear attaching bracket may result in a lower control arm separation. A separation of both front subframe rear body mounts may result in separation of the steering intermediate shaft. Either condition could result in significant loss of steering control, increasing the risk of a crash.
- Remedy
- Dealers will inspect both front lower control arm rear attaching brackets and both body mount attachments at the rear of the front subframe and make the necessary repairs free of charge. The recall began on june 18, 2012. Owners may contact ford at 1‑866‑436‑7332.
Recall number 12V194000 · Recall details
Suspension: rear: axle: non-powered axle assembly
- What is wrong
- Ford is recalling certain model year 1998-2003 windstar vehicles manufactured from september 1, 1997, through july 3, 2003, registered in puerto rico. Due to increased stresses caused by high cycles of torsional loading, specific to this market, the rear axle can crack.
- Risk
- A fractured axle may result in a loss of vehicle control, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will inspect and install a reinforcement bracket on the rear axle or replace the axles, as necessary. This service will be provided free of charge. The recall began on june 1, 2012. Owners may contact the ford motor company customer relationship center at 1‑866‑436‑7332.
Recall number 12V195000 · Recall details
Suspension: rear: axle: non-powered axle assembly
- What is wrong
- Ford is recalling certain model year 1998-2003 windstar vehicles manufactured from september 1, 1997 through february 28, 2003 and currently registered or originally sold in connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, and wisconsin. After many years of vehicle service in these areas, corrosion can weaken the rear axle, making it susceptible to torsional stress. Corrosion and stress can lead to cracks which if undetected can propagate and result in a complete fracture of the axle.
- Risk
- A fractured axle can affect vehicle handling and increase the risk of a crash.
- Remedy
- As parts become available, dealers will inspect and if necessary install the rear axle reinforcement brackets free of charge. This service will be performed free of charge. The safety recall began on october 20, 2010. Owners may contact ford at 1‑866‑436‑7332.
Recall number 10V385000 · Recall details
Related investigations
Rear Axle Cracking
In a letter dated August 26, 2010, Ford Motor Company (Ford) submitted a Defect Information Report notifying the federal safety agency that it will conduct a safety recall (the federal safety agency Recall No. 10V‑385) to address a rear axle defect in model year (MY) 1998 through 2003 Ford Windstar vehicles built at the Oakville assembly plant from September 1, 1997 through February 28, 2003 and either sold or currently registered in high corrosion (Salt-Belt) states where the use of salt and other corrosive chemicals may be used to treat snow/ice covered roads.The following states are included in Ford's recall:Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin. The subject vehicles utilize a Stamped/Formed axle assembly manufactured by Benteler automotive Corporation of Galesburg, MI.According to Ford, after many years of vehicle service in the Salt-Belt states, corrosion can weaken the rear axle, making it susceptible to torsional stress.There is a risk that the combined effects of corrosion and stress can lead to cracks which, if undetected, can propagate and result in a complete fracture of the axle.A completely fractured axle can affect vehicle handling and increase the risk of a crash.To correct the safety defect, Ford will initially inspect all of the subject vehicles brought into Ford/Lincoln-Mercury dealerships for possible cracked axles.Owners of vehicles without cracked axles will be notified when to return for the installation of reinforcement brackets to extend the axle durability in the presence of corrosion.Owners who have vehicles with cracked axles will either be offered a repair or alternative transportation until parts become available. On May 13, 2010, the Office of Defects Investigation (ODI) opened PE10-016 to investigate complaints of rear axle cracking in MY 1999 through 2003 Ford Windstar minivans.Combining ODI and Ford complaint data, ODI is aware of a total 891 complaints alleging rear axle cracking in the subject vehicles.Over a third of the complaints (334) allege that the cracking progressed to a complete fracture of the rear axle, including 8 allegations of crashes resulting in 3 injuries. Approximately 57 percent of the subject vehicles (524,661) were sold in Salt-Belt states covered by Ford's recall and Ford estimates that approximately 463,000 of these remain in service.Ninety-six percent of the complaints (858) and all of the complaints alleging complete fracture were from the recall region.The action taken by Ford is sufficient to resolve the issues raised by this investigation.Accordingly, this investigation is closed.
PE10016
What 2002 Ford Windstar owners say
Most recent owner complaints, unedited.
Axle broke on rt side just underneath the bracket that ford installed for recall.i was only going 10mph when it happened no warning I was able to gain control and stop was towed into a shop not driveable if this seems to be a problem mine looked fine they must filled it up with expand foam I would think that would trap in more moisture but these are dangerous they should all be fixed or bought back from the customer
The contact owns a 2002 Ford Windstar. The contact stated that while driving at approximately 55 MPH, the contact pulled over and noticed that the tire was not straight inside the wheel well. While hoisting the vehicle on a lift at the residence, the contact noticed that the tire was rubbing on the inside of the wheel well and that the rear axle had fractured. The contact stated that the failure occurred at the site of the repair on the patch. The vehicle was taken to an independent mechanic and was informed about a recall. The contact called the local dealer and was informed that the VIN was not under recall. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to the federal safety agency Campaign Number: 10V385000 (Suspension). The failure mileage was approximately 160,000.
The contact owns a 2002 Ford Windstar. The contact stated while driving 40 MPH, there was an abnormal sound coming from the vehicle. The contact pulled over on the side of the road and had the vehicle towed. The vehicle was diagnosed, and the contact was informed that the rear driver’s side axle had fractured. The axle was replaced. On another occasion while driving 20 MPH over railroad tracks, the contact heard an abnormal sound coming from the vehicle. The contact parked the vehicle and noticed that the rear driver’s side axle had fractured. The vehicle was towed to the dealer who confirmed that the rear driver’s side axle had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 139,619.
Rear Axle . Fell on the highway split in half while I was driving on a state Hwy 71 at 45 mph. Cracked rear axle. 2002 Ford Windstar part of a recall for Rear axle. No warning was given and didn't know about the recall until after it happened. Inspection was preformed by a mechanic. I could have flipped or rolled or caused a major collision as this highway is very heavily traveled.
The contact owns a 2002 Ford Windstar. The contact stated that while the vehicle was at an independent mechanic to replace the water pump, the mechanic determined that the rear axle was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the previous owner had the vehicle serviced under the federal safety agency Campaign Number: 10V385000 (Suspension). The failure mileage was approximately 116,000.
The contact owns a 2002 Ford Windstar. The contact stated that while driving approximately 30 MPH, there was an abnormally loud sound coming from the rear of the vehicle. The contact lost control of the vehicle and drove off the side of the roadway. The vehicle was later towed to the local mechanic who discovered that the rear axle had fractured due to severe rust. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified. The failure mileage was 125,000.
The contact owns a 2002 Ford Windstar. The contact received notification of the federal safety agency Campaign Number: 10V385000 (Suspension) and 11V030000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the subframe was severely corroded. The failure mileage 59,839.
Broken rear axle on the van. The axle has broken where the reinforcements were welded in from the recall in 2010. the federal safety agency action number is PE10016. So, the corrective action did not work and now I have broken axle as a result. The axle broke while driving the van and we were very fortunate to be driving at a slow rate of speed.
The rear axle broke in half without warning while driving down the road. Prior to breaking the axle looked to be in good shape. Upon looking it up ford had previously recalled this part for that specific reason. I called ford after this happened and the informed me there was no open recall currently. When I called the parts department to order a replacment axle I was informed by the parts counter that they have seen several of these failing in the same way recently. This is a pacitularly dangerous issuse beacus it looks fine from the outside untill it gives up and the van is not rusty in general anyway
Questions about the 2002 Ford Windstar suspension
Does the 2002 Ford Windstar have suspension problems?
Owners have filed 279 complaints about the suspension of the 2002 Ford Windstar, 21% of all its complaints.
At what mileage do 2002 Ford Windstar suspension problems start?
The typical (median) mileage in owner complaints is 133,000 miles.
Was there a recall on the 2002 Ford Windstar suspension?
Yes, 4 recalls: 15V608000, 12V194000, 12V195000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Windstar have bad suspension?
The Ford Windstar model years with the most suspension complaints are 2001 (416 complaints), 2000 (356 complaints) and 2002 (279 complaints).
Other 2002 Ford Windstar problems
Brakes 643Electrical 261Acceleration 147Body 101Transmission 97Driver assistance 41Engine 40Airbags 36Steering 35Lights 31Visibility 27Wheels 26Locks 17Fuel system 13Tires 13Seats 9Seat belts 6
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