Tl*the contact owns a 2002 ford windstar. The contact received the federal safety agency recall 10v385000 (suspension:rear:axle:non-powered axle assembly). He was informed by the dealer that the axle needed to be replaced. The contact was also informed that he would have to wait for the parts to arrive before the repair could be performed. The vehicle was taken to the dealer for a different recall when the dealer installed a patch and bracket mechanism but did not install the new axle. The contact called the manufacturer to inquire as to why they did not install the axle and was told that they had no record of him needing a new axle. The current mileage was 120,000. The failure mileage was approximately 117,000.
2002 Ford Windstar suspension complaints
Page 8 of 10: complaints 191 to 220 of 279, newest first, as owners wrote them.
Recall on front subframes on windstars. Mine is bad, ford does not have parts, will not buy it back and wants me to pay for everything over 100 miles/day on the rental. They also gave me a rental that is 50.00/day and they will only pay 38.00. Rear mounts are missing chunks, was told there was a crack on drivers side now told there is not, ask them to relook to be sure and was told no. They claim it is repairable but has lots of rust in addition to the missing chunks. I have copies of the pictures the dealer took.
Tl*the contact owns a 2002 ford windstar. The contact stated that after receiving her recall notice in regards to the federal safety agency campaign id number 10v385000 (suspension:rear:axle:non-powered axle assembly) she contacted the dealer and they stated that she not be able to schedule an appointment since the part would not be available until march. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was approximately 71,000. The VIN was unavailable.
The rear axle of my 2002 windstar cracked while driving.
Tl*the contact owns a 2002 ford windstar. While driving approximately 1 MPH the contact stopped the vehicle because he thought he had a flat tire. When he got out of the vehicle to inspect it he noticed that both rear tires were rubbing the end of the fender and that the axle was broken. The vehicle was taken to the dealer in september 2010 and was still in the dealers possession when the complaint was filed since the parts were not available. The contact recently received a recall notice for the failure, recall 10v385000, suspension:rear:axle:non-powered axle assembly. The failure and current mileages were 125,000.
2002 ford windstar. Consumer states recall inspection was done and paint was removed from large area's of rear axle for inspection. Axle has rusted heavily in the three months since inspection. Ford motor company customer service has refused to respond to letters sent
I'm one of the lucky folks that has a 2002 windstar sitting in my local ford lot waiting on the rear axle to come in so it can be repaired. What I wanted you to know is that my subframe is very rusty too. I haven't had a failure yet, but my mechanic suggested I get it undercoated to try to stop it from deteriorating even more. I'm very concerned as it's my wife's car usually, and I think ford should be required to inspect each one of these cars while they're sitting in their lots to determine if failure is imminent (like what they did with the axles). That would be very little to ask and easily done since they're still telling us the axles won't be available till possibly late march. Thank you./cgs
Ford windstar van, which was already subject to rear axle recall, and the rear axle did break on it in may, and was replaced and I received reimbursement for the replacement from ford. However, another incident happened in december. My 21 year old son was in an accident driving this van on thursday, dec. 16. The van lost traction and pulled to the right, pulling him into a ditch and down a steep embankment. The front of the van was ripped off, tires slashed, van almost flipped over, and the airbags never deployed. He hit a dirt embankment head on going about 30-35 MPH. The roads were icy that day, and he was on a curve... The van would not respond to steering to correct the direction the van was going. I experienced something similar last winter; the van seemed to pull to the right, going off the road without allowing the driver to control the vehicle. However, when I went off the road, it was in a shallow ditch and it caused no damage to the van. My son was not as fortunate, and he could have been severely injured. I feel that this may have something to do with the current investigation into the front suspension... The van could not be controlled, and pulled to the right. Our insurance co. Is taking care of this, and I don't know the current location of the van. It is totaled, I know that. I asked state farm to check out the front suspension for weakness or rust, but don't know if they'll know what to look for, especially since the front is so damaged from the wreck that the tires are turned sideways, and I believe the front axle is broken. Please send someone to look at my van, and see what caused this wreck; my son could have been killed. Thank you for the work you've done so far.... Your organization is so valuable to consumers.
2002 ford windstar lx. Consumer states problem with brake system *tgw the consumer stated the front wheel bearings, engine gasket and fuel injector needed to be replaced. The ABS light illuminated.
Tl* the contact owns a 2002 ford windstar. The contact stated that while driving approximately 40 MPH, the rear axle fractured causing the rear wheels to cave in. The vehicle was towed to a dealer who informed the contact that they would need to replace the rear axle. The vehicle was not repaired due to the part being on a back order. The failure mileage was approximately 125,000.
2002 ford windstar. Consumer states that when the vehicle went in for inspection for a recall the consumer was informed that the axle was cracked. *kb the consumer was informed it would be 3-4 months before the vehicle is returned to him. Prior to the axle failure, the transmission had to be replaced and the rear door would spontaneously open.
Rear axle recall on 2002 ford windstar, we returned our car in september for a recall notice, they advised us that they would keep our windstar until approximately march 2011. The van is sitting outside in a field parking area and is exposed to all weather conditions. We feel that there will be damage done to the van by sitting in this field. Over this time period.
Tl* the contact owns a 2002 ford windstar. While the contact was driving approximately 15 MPH, the transmission failed without warning. The vehicle was towed to the dealer where the transmission was replaced under the service warranty. The transmission failure reoccurred six months later and was replaced with a new transmission. The transmission and radiator were replaced on two different occasions. The contact paid the cost for the repair expense for the one radiator replacements. In addition, the vehicle experienced a failure with the front brakes and front rotors, which had required annual replacement . Also, while driving the rear axle fractured. The failure mileage was unknown.
Tl*the contact owns a 2002 ford windstar. While having the vehicle repaired for recall 10v385000 (suspension: rear: axle: non-powered axle assembly), he was informed that both front struts were rusted and cracked. The vehicle had not been repaired. The current and failure mileages were approximately 89,600.
The rear axle of my 2002 ford windstar broke yesterday. I was traveling about 15 MPH when I hear a not too loud bang and when I exited my car and saw the wheel, I knew right away what had happened. I contacted ford this morning and I was told that it would take minimum 3-6 months to fix.
I have a 2002 ford windstar & was driving on a country road when an animal ran out in front of me, I swerved to miss it and bang...!!! I nearly lost control because the rear end started bouncing around. I pulled over at a buddies house & found the rear axle broken. I had it towed to the ford dealer & there were 2 other broken windstars there ahead of mine & I had to pay for the tow!!! The ford dealer rented me a vehicle for $30 per day but they wont pick up the tax which is $2.67/day. Ford says it may be february before it's fixed so that's $80/month it's gonna cost me for fords crap van!!!! I want to know if there could be legal action taken against ford for full compensation including the taxes on the rental, had I not been a good driver, I may have rolled the van. This could cost me $300 plus and I'm not too happy about this.
Tl* the contact owns a 2002 ford windstar. The contact stated that the brake light, traction light and ABS lights would illuminate intermittently. The failure progressed and most recently, the lights were illuminated daily. The vehicle was taken to an authorized dealer where the contact was informed that the handling control unit would need to be replaced. The dealer was unable to confirm if that was the exact cause of failure. The contact referenced the federal safety agency campaign id number: 10v385000 (suspension:rear:axle:non-powered axle assembly) but was told by the dealer that his VIN was not included in the campaign. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000 and the current mileage was approximately 92,480.
Letter from congressman mccotter on behalf of constituent re questions about his my 2002 windstar recall by ford *tgw the consumer was informed it may take three months for the replacement axle to arrive.
The rear axle on our 2002 ford windstar limited broke when backing out of a drive way leaving the vehicle inoperable.
2002 ford windstar rear axle snapped - 112,000 miles. No injuries or accident. Driving 25 MPH when it snapped.
Friday night my wife told me she had heard a rolling thumping sound from the rear of our 2002 ford windstar, we thought it might be something rolling around in the storage area behind the rear seat. Saturday the 29th I was driving the vehicle with my wife in the passenger seat in our neighborhood, heading to the store to shop for groceries. Speed limit 25mph when I was making a right turn from a stop I heard a thumping sound. I new right away it wasn't something rolling around in the van. It sounded like it came from outside under the rear of the van. We were very busy this day and didn't have time to investigate. Later that evening my wife took my daughter's boyfriend home when it happened again, but she said it was even louder. My daughter called me to tell me that she was afraid they may get stranded. This morning I went online to research the sound and found many other people having the same issue and gave descriptions and photos and some had completely cracked in half. I went under my van and found that the rear axle is rusted and cracked.
Regarding the ford windstar recall of the rear axel: I own a 2002 ford windstar and live in minnesota, a corrosion state. I called a ford dealership nearby and was told that my VIN number does not qualify for the recall. I then called the ford customer service and was told the reason that my van does not qualify is because it was manufactured in california; however, it has been in south dakota and minnesota for its entire life. I want the federal safety agency to be aware that ford is doing only a partial recall and one must be real proactive to make sure the safety of their family, as ford will not be sending a letter to ford windstar owners if one's vehicle was not manufactured in a salt-belt state. Ford is not ensuring the safety of all their ford windstar owners. The ford customer service personal that I spoke to said I could call the ford dealership again and explain my concerns that the real axel on my 2002 ford windstar is corroded, that I live in a corrosion state, and that the only reason that we don't qualify for the recall is because it was manufactured in california. The ford dealership will then have to try to get an allowance for my vehicle to qualify for the recall. But again, I will not be notified by ford, the only way I knew about the recall is because I heard about it on the news. I am concerned about driving my van and the rear axel breaking while I am driving with my 3 children.
2002 ford windstar rear axle cracked. Crack is in the rear leg of the u at the approx. Center of the axle. Crack extends from the bottom to the top of the axle. Car is driven driver only occupied 95% of the time with no load. Max. Load throughout car life time has been 7 passengers or less.
I currently own a 2002 ford windstar, my rear axle has broken in half all the way now, I tried taking it to a ford dealership regarding this problem because I have a warranty but I was advised that they could not fix the problem because it has rusted out and broke. I am learning that this is a big issue and this problem is too expensive to fix on my own. I am still making payments on this vehicle. What should I do? After researching this issue, I am finding that I am not the only one with this rear axle issue. We need something done.
To whom it may concern. My name is [xxx], we have a 2002 ford windstar. Last week the rear axle snapped while my wife was driving with my 10 year old son. But for the grace of god, she didn't crash and was killed. Axle actually snapped in two. Since this incident, we have gone on line and found over 200 incidents of this same problem. Evidently, rear axle is "u" design, and salt and road debris gets caught up in axle and causes corrosion. Ford better address this problem before someone is killed. Please note that most of these vans are used by families, with small children. I would hate to see a fatality without ford doing something about it. Is there any recourse with ford. My contact info is: [xxx] please review and advise a.s.a.p. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I have a 2002 ford windstar van, with 65,000 miles. A squeak started in the back underside of the van. Looked underneath and saw a large crack in rear axle. There was no rust at all on the axle it just cracked about 18 inches form the left rear tire.
2002 ford windstar rear axle snapped in half.
We were driving our 2002 ford windstar at approximately 30 MPH and started hearing noise. The vehicle became difficult to drive and the noise was getting louder, we pulled over because it felt like a flat tire, but knew it was more serious. The rear tires were tilting in toward the van and the rear axle was broken. The vehicle was not drivable and we had it towed.
While backing out of the driveway, I heard a clunk from the back of the van. I did not think much about it, but the van started to drive loose especially when driving over holes and bumps in the road. The van started to sway, more so than normal, when cornering turns. After a few days, the car started to feel more out of control, so I looked under the rear of the van and found the axel was sever to shear about 60%.. I stopped driving the vehicle and will call our mechanic for repairs.
1)nothing it appears to be an engineering or manufacturing defect. 2)a cracked rear axle/support beam. It appears to be occur more regularly with vehicle that have been owned a while. My vehicle only has 66k miles on it. It could possibly lead to death if this occurs at highway speeds causing vehicle control loss. Here is a quick reference http://www.carcomplaints.com/ford/windstar/2000/drivetrain/rear_axle_failure.shtml. 3)nothing yet. The fix would be to replace the axle/support beam. Yes I still have the part.
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