2003 Ford Windstar wheels problems

Filed Jun 15, 2023 · Body, Steering · IN · crash · 1 injury

The rear axle on my vehicle snapped while I was driving causing me to lose control and leave the roadway. I contacted Ford who told me there was a recall for the rear axle of my vehicle and that I would have no out of pocket expenses for the repairs and the towing of the vehicle to the service center. After they set up the towing I received a message saying I had to pay $381 for the towing before they would dispatch the tow truck. I called Ford customer service and they told me that now they can't find in their notes where they told me towing was covered. After asking to speak with a supervisor and being told they're not going to transfer me because they know their supervisor can't do anything more then what they can do I was placed on hold for an hour just to be told they can't find it in their notes and then I was hung up on. I shouldn't have to pay almost $400 to have my vehicle that just had a catastrophic failure causing me to wreck towed for servic after I was lied to about the towing being covered

Filed Oct 3, 2018 · Wheels · 160,000 miles · IN

My rear wheel hub assembly, where it attaches to the axle beam reinforcing flange cracked while I was turning left from a stop light. I found out that there was a recall for the rear axle reinforcement brackets, so I took my van to a ford dealership in knox, indiana (best ford). After a few days, they said that ford would not cover the damage done to the rear axle. They said that it was previously repaired, however, I see on this website that a recall for my vehicle is incomplete and that ford had an additional recall for the same issue.

Filed May 19, 2018 · Wheels · 214,000 miles · NH

The rear wheel on the driver's side collapsed on the body, breaking off from the axle. I was traveling between 30-35 miles an hour when it occurred. I was able to stop the car on the side of the road.

Filed Feb 12, 2018 · Wheels · 195,000 miles · MI

The rear axle broke, which there was a recall for. The recall added support brackets to the rear axle. My van had the support brackets installed. However the rear axle broke directly under the support brackets. The dealer told me the recall was still open and to have it towed. I got it towed to the dealer only for them to tell me that the it isn't covered by the recall because the brackets were installed. Now it is costing me $900 to get it fixed when ford clearly admitted to the rear axle problem.

Filed Dec 5, 2017 · Body, Suspension · 133,000 miles · OH

Hello I was driving my 2003 ford windstar minivan. I purchased around march 2016 I was taking my kids to school when the rear axel broke. I looked under and it looks like ford put enforcement brackets on it but it is broke at one of the brackets . Thankfully I was able to keep control of my vehicle. 20 minutes later I would've been on the freeway. One man has already lost his life from the same thing with this vehicle. I have a lady from ford offering to give me any information she has because it is not right and there is things she has that I cannot find. I looked up my year on the vehicle and what was wrong and realized there are thousands of people with the same problem. Not only that there has been three recalls since 2010 for the same thing. Ford put brackets on to fix the first problem instead of just fixing the problem. That explains my brackets. Ford realized the brackets wasn't working so in 2015 offered to replace them for 300 dollars. Even though it was there fault. But that expired in dec 2015. I purchased the car around february march 2016. The problem is if its happening with so many windstar's why not fix the problem in the beginning instead of patching it and taking the easy way out. I'm sure the mans family and kids that lost there loved ones wish this would've been taken care of the right way. I was on the phone all day thursday with ford there not offering to help at all. There telling me it will be over 1,000 dollars to fix it. So we almost lost our lives someone could've died thankfully were okay. We have no vehicle the stress of getting kids to school and work and what we are going to do. I have 5 children plus 2 I have taken legal custody of from children services there is no way I can pay that. All because ford didn't want to fix it right and just replace it the first time around. How does a safety recall ever expire.

Filed Oct 2, 2017 · Wheels · 20,000 miles · NE

Rear axle beam is so badly cracked it bent the ball joint for 1 tire so bad it ate the tire

Filed Sep 8, 2016 · Wheels · 119,863 miles · IL

Tl* the contact owns a 2003 ford windstar. The contact stated that the front passenger wheel separated from the vehicle. The vehicle was taken to an independent mechanic where the contact was informed that the vehicle was included in the federal safety agency campaign number: 11v030000 (structure). The vehicle was taken to the dealer where it was confirmed that the failure was included in the recall; however, the dealer refused to perform the repair due to the manufacturer's refusal to perform the repair. The manufacturer was notified of the failure. The failure mileage was approximately 119,863. Updated 10/18/16*lj

Filed May 4, 2015 · Suspension, Wheels · 165,000 miles · WI

I learned of a front axle recall and when I called the dealership to schedule repairs, they informed me of a rear axle recall, so "repairs" were made to both front and rear axles at the same time. However, this morning on my way to work (luckily traveling at 25 MPH vs 75 on the interstate last night) the rear axle broke midway between where the bracket, which was supposed to reinforce the axle, was attached.

Filed Jan 29, 2015 · Tires, Wheels · 139,900 miles · CA

Sidewall split on bridgestone insignia se 200, size 215x70r15, dot # wbm3 e20 0210. Mileage on tire 39k, still good tread depth. I still have tire if any agency would like to inspect. Didn't take it back to bridgestone b/c from what I have read, they would do nothing about it.

Filed Mar 11, 2014 · Body, Steering · 10,000 miles · GA

Ford came out and tool my car to [xxx] cunningham to fix my call on a safety recall dated 2/28/2014 then refuse to fix my car state ford refuse to pay home for the recall repair he said I have to pay out of pocket. All repair are free of charge my car still at the shop at the shop because the front wheel cause by the power train axle assembly the federal safety agency 12v193000 and 11v030000 11s16 and 10s13 3/11/2014. Can I get a copy of these recall mail to me thanks my car is still at [xxx] for 3 weeks now please help no renter was given to me as part of the recall. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).