Lane Assist Camera Failure (Part #36160-TG7-A63) Vehicle Information: Make/Model/Year: 2020 Honda Pilot EX-L Failed Component: Lane Assist Camera, Part #36160-TG7-A63 Safety Issue Description: The lane assist camera has failed, disabling multiple critical safety systems, including: Adaptive Cruise Control Lane Keeping Assist Collision Mitigation Braking System Road Departure Mitigation Auto High-Beam System Concern: This camera component is not subject to normal wear and tear, being housed within the vehicle's protected interior near the rearview mirror. The failure of this part represents a potential manufacturing defect that compromises essential safety features designed to prevent accidents and save lives. The simultaneous loss of multiple Honda Sensing safety systems creates a significant safety hazard, particularly given that drivers rely on these systems for collision avoidance and lane departure prevention. This premature failure suggests a systemic defect that may affect other 2020 Honda Pilot vehicles. Request: I request that the federal safety agency investigate this matter for potential safety defects and consider whether a recall is warranted for affected Honda Pilot vehicles with this camera component.
2020 Honda Pilot driver assistance complaints
Page 3 of 5: complaints 41 to 70 of 117, newest first, as owners wrote them.
The LKAS camera stopped working and it won’t allow any of the connected systems to operate including ACC, emergency brake assist, cruise control, etc.
All safety features on the dashboard have lit up all are constantly on. Honda America states no open recall, I see many forums for Honda owners having this issue that also impacts safety
I own a 2020 Honda Pilot EX with approximately 58,000 miles. Every time I drive on two-lane roads, I receive a bright orange “Brake” warning from the Automatic Emergency Braking system when vehicles in the opposite lane are passing by. The system falsely detects an imminent collision, even though the oncoming vehicles are safely in their lane. The system then applies the brakes unnecessarily. Most of the time it brakes mildly, but on at least two occasions it has braked very hard, causing the vehicle behind me to nearly rear-end my car. This creates a significant and dangerous situation, as it could easily cause an accident. I now have to disable the automatic braking system every time I drive. During my last drive, after disabling the system, I received a warning message stating: “ABS Failure — Take to Dealer.” I have also experienced dangerous behavior from the Lane Departure Warning/Assist system. When exiting the freeway, if the lane lines disappear or become unclear, the vehicle has slammed on the brakes suddenly. On one occasion, this caused me severe whiplash. Thankfully, I was alone in the car — if my young children had been passengers, they could have suffered serious neck injuries. I have taken the vehicle to the Honda dealer and independent mechanics. Each time, they have only cleared the codes and told me it was due to “dirty sensors.” The warnings and braking issues, however, keep coming back. This issue is persistent, reproducible, and unsafe. The Automatic Emergency Braking, Lane Departure, and ABS systems are not functioning properly and create a real danger to myself, my passengers, and other drivers on the road.
The dashboard looks like a christmas tree all the brake lights are on, I googled this and its supposedly a known issues. I'm not sure if the brakes are safe or not.
The contact owns a 2020 Honda Pilot. The contact stated while driving 20 MPH, the vehicle shifted into park independently. Several unknown warning lights were illuminated. The contact stated that while restarting the vehicle, the vehicle hesitated to restart for approximately 90-seconds, and then operated as intended. The vehicle was towed to a dealer where was it diagnosed, and the dealer determined that the the front camera needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure, and informed the contact that the failure was not covered under warranty. The approximate failure mileage was 78,000.
No incident. Turned my car on and the ACC, LKAS, Collision mitigation and brake system lights all are amber.
All the associated warnings are on dash, diagnosed at local Honda dealership with code u 3006-16. Advised multi camera failure and requested $1600 to repair. Immediate after I am now getting a transmission warning problem on dash.
Several system failures relates to a faulty multipurpose camera used by the Honda Sensing system from collision avoidance, adaptive cruise control and land keeping assist. Multipurpose camera premature failure leads to loss of several safety features.
Turned car on one day and warning lights on dash. ACC problem, Collision mitigation system problem, road departure mitigation problem, LKAS, Auto high beam, CMBS problem. Prior there were no issues Took car to dealership and they determined its the forward looking camera U3000-49, see uploaded file. The front camera has failed without incident, windshield isn't damaged, windshield has not been replaced. When it malfunctions and myself or family are relying on this feature it becomes a safety issue.
1.)Transmission!! Problems such as Transmission fluid overheating, RPM's boggle up & down while on flat roads at steady speeds, cruise control wont stay activated, shaking or vibration while stopped and while driving. 2.) mine and my kids safety is at risk when we have to pull over to let the transmission cool and are on a busy interstate. It also risks us breaking down while we are traveling long distance and being stranded in the middle of nowhere. 3.) I had my vehicle worked on at a Honda dealer in the past 2 months for the shaking, but they did not resolve the shaking or cruise control issue. 4.) March 30th was the first time the Transmission fluid to hot warning has come up. The other symptoms listed above started in December of 24. my vehicle isnt listed as a recall but everey symptom it list i have.
The ADAS camera had an internal failure, rendering all of the driver assistance features inoperable. The camera was the one that came from the car new. The old camera is available for inspection. The problem was observed by an independent repair shop. There were several warnings about the problem before the camera failure in the months before.
The contact owns a 2020 Honda Pilot. The contact stated that while reversing, the rearview camera was not functioning properly. The rear-view image was distorted, compromising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V431000 (Back Over Prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
The instrument panel blacks out and does not display critical information such as engine oil pressure radio goes out speedometer goes out rear camera goes out. There was a recall T89 but Honda says my VIN does not come up under the recall even though it is the same issue. This is an intermittent problem. Everything will be working and then while driving it blacks out. The black could last hours. Unable to get navigation. Then when it comes back on the panel light up with engine light warning brake warning low gas warning even though tank is full traction control light comes on These warning lights will come on and after a few minutes go out.
2020 Honda Pilot Touring was purchased in CT at Honda of Stamford, May of 2023. I started having issues in July pertaining to extreme dust coming into the cabin causing my children and myself asthma conditions to worsen. I took the car to the dealer and they blew out something connected with the system. I than started having issues with the radio system and large popping sounds coming from it. The dealer didn't check this for me. The car also brakes on it's own while driving without warning and nothing is in front of me. The dealer didn't check this. On [XXX] the dashboard lite up with a lot of error messages and the car brake light was on. The car would only go 20mph on the highway. The car was stuck in Greenwich, CT at my son school for 2 days until I got it towed to the dealer. On Feb24th the car was towed to the dealer. I was told the brake switch went out and needed replacement. I was charged 200.00. I picked the car up on Feb25th @1pm and the dealer claimed the repair was done. On [XXX]. I was traveling on the highway in Norwalk, CT and the dashboard lite up with the same errors and he brakes did the same thing and the car was hard to steering. I took it back to the dealer and was told 3 other things was wrong with the car. Code-C0040-62 Brake lamp switch failure stuck. U3000-49 Multi purpose camerawave radar internal electronic failure. B2A60-97. Tech reset camera and the system still gave failure codes. The dealer confirmed the issues, but refused to give me a replacement. I had a DMV investigation and the out was to refund me for the conveyance fee the dealer lied about on the contract. I was also refunded for vin etching the dealer lied about on the contract and refunded for Honda Care. I was in the car with my children when the brake issue happened both times and it was scary. The car was never inspected before it was sold to me. I also never received several documents from the dealership required by CT state law. I left the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Upon startup I frequently get the following warnings: -Collision Mitigation System Problem -Road Departure Mitigation System Problem -Adaptive Cruise Control Problem -Lane Keeping Assist Problem -Braking System Error All mechanical systems work fine but cruise control and all of the “smart” safety features don’t work. A simple google search will show hundreds of owners experiencing the same problem with this generation as well as Odysseys that likely use the same system. Dealers want $1700-$2000 to replace the forward facing camera. However, this is clearly a defective part from Honda and they need to recall and fix it.
I am a retired car dealer and have driven hundreds of different cars but have never had this happen before and Honda tells me it is normal which I know is not the case! when I am driving on any kind of road flat or hilly when opposing traffic is on coming, the yellow light flashes and beeps and occasionally the steering wheel also vibrates. this false warning light indicating an impending head on collision is unsafe and not how the car is designed to work. my belief as a a retired honda dealer ( 1982- 2020) is that Honda does not know how to fix it and says that it is normal so they do not have to fix. please make them fix this serious flaw so that we can drive our 2020 Honda's with out this false warning light. Honda knows they have a problem! sincerely [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The Honda Pilot radio center includes the back-up camera and also Apple-Play used for navigation. This system was subject to a recall earlier when the radio would crackle and then the info center would lose power on an intermittent basis. A recall was performed, and a cable was replaced. That seems to have fixed the loud crackle issue, but I still have an intermittent problem with the info center losing power. The dealer told me to contact Honda. Honda told me it is a dealer decision to charge for troubleshooting and diagnostics. Meanwhile this is a safety issue especially when backing up and while driving because I lose my GPS map. Honda has not fixed the earlier problem, and the dealer will not do anything without getting paid for their efforts (which seems reasonable).
Monocular Camera electronic Failure.
Vehicle struggles and jerks to keep speed between 1st and 2nd and 3rd gears and jerks trying to accelerate up until around 50 mph check engine light came on and off a few times and information center on car reports exhaust system problem and to take to a dealer, took to autozone to get codes read replaced part it said to replace but problem persisted light came back on took back to autozone same code showing different bay so I took vehicle to Honda dealer and had them do a diagnostic on it which they could not complete without me paying an extra 180.00 for a more in depth diagnostic I paid and they found the fuel injectors not functioning properly and said I need to replace them I declined Honda to do this and took it to a different shop myself to have it done where I trusted the mechanic had all the injectors replaced and same problem is still happening. The breaking assist comes on randomly while driving and hits breaks and shakes steering wheel while flashing (break) but there is nothing in front of me.
Collision Mitigation System proble
CMBS activates for no reason whatsoever. I can't even count how many times this vehicle has locked the brakes up and no cars anywhere near me at all. Like miles down the road. Honda said they can't replicate the issue. Well, it's going to be hard to replicate something that happens 4 or 5 times in a week by driving it 10 min down the road. This vehicle is going to get my family killed.
About a month ago my car started acting like it didn't want to restart at traffic lights when the auto idle kicked in. One time to completely did not restart on a major highway and I had to completely turn the car off then back on again. Then last week I tried to get into my car and multiple components had stopped working: my keyless entry, blind spot sensor, parking sensor, entertainment system, back up camera, lane keeping assist, etc. I tried taking it to a mechanic and they could not figure out what the problem was. I tried replacing the battery and the car is still stuck in this mode. I have it at a dealership now and they are trying to determine what the problem is.
Drive car normal .park car went in building to work. After work start cart and on highway going home all lights came on on dashboard. Mechanic said front camera is burnt due to excessive heat.
While diving at times, the vehicle will flash BRAKE and the wheel will shutter when a vehicle is going the opposite direction, or while ascending and descending on a hill. On a rare occasion, the vehicle will attempt to brake itself. Also, when at a complete stop, the vehicle will go into auto-engine stop. When the brake pedal is release, the vehicle stalls out and Collision Mitigation Braking System (CMBS) will flash. In-order to restart the vehicle, a sequence needs to be followed, put the vehicle in neutral, then park, then turn engage the start/stop ignition button. It is only when you follow this sequence will the car restart and you can engage the transmission. A recall was completed for the autostop issue, but since that repair, the above issues have increased in frequency and almost caused an accident in the middle of an intersection. The dealership says they have no clue as to the cause and need to scan the vehicle at a cost of $300 just to investigate.
Vehicle braking randomly. Cars can be nowhere in sight and this vehicle will slam the brakes. I have almost been rear-ended several times and almost ended up in a road rage incident due to this vehicle slamming the brakes.
My vehicle activates CMBS randomly. There doesn't even have to be cars around me and it'll just lock me up in the middle of the road. I have almost been rear-ended several times now. The dealers won't do anything about it.
The car's front and back sensors will trigger for no reason. In a drive-thru it'll tell me that I am going to run into something after I've been sitting there for three minutes and not moving. The brakes slam on consistently, this happens at least three times every time I drive the car, as I'm driving down a road not about to run into anything or anyone. It's quite scary, and luckily, I haven't been rear-ended yet, I honked a few times but was not rear-ended. The low tire sensor goes off even though there's no low tire. I checked at several different service places, and all of them say the tire is fine. After It's checked, the light goes off, but it comes back on within a few weeks. There is a bad smell inside the car as if a diesel truck is passing us. it is so bad That we have to roll down the windows to be comfortable inside the car. Even though this recall has been done, I still get a loud popping and cracking on the radio when I'm making phone calls or getting phone calls. I have a son with autism, and I have to stop the car and let him out when it gets really bad. I have video on Google Photos but I am [XXX] and I do not know how to share them from my computer, sorry INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The recurring malfunctions in my vehicle's front screen system have repeatedly endangered me, especially when it suddenly blacks out while navigating unfamiliar roads or during backing maneuvers. Additionally, the faulty front vehicle sensor has caused my vehicle to halt abruptly, even when no obstacles are present. Despite numerous visits to the dealer, the issues persist, and their repeated requests to bring it in have yielded no solutions. Since purchasing the vehicle new in 2020, these persistent safety concerns have become increasingly dangerous as they are getting worse. I have attempted to contact Honda with no resolution
In late December of 2023, our 2020 Honda Pilot began showing a "brake system" warning light, as well as numerous dashboard warnings indicating that automatic cruise control, lane keeping assist, collision mitigation, automatic high beam, and lane departure were not functioning properly. Our local Honda dealer diagnosed the vehicle as having a multipurpose camera failure. There were no accidents or damage of any sort that preceded this incident, and replacement of this camera cost us nearly $2000 out of pocket (invoice attached). There appear to be numerous similar reports on Honda internet forums, such as this one [XXX] ). Given the proven benefit of advanced safety systems, this failure absolutely increased the risk of collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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