We purchased a 2020 Honda Pilot EXL AWD. The collision mitigation system engages arbitrarily, no vehicles or obstacles in front of me and the system activates. Honda Dealership said they can't find a problem. However, there is a class action lawsuit against Honda, filed in California, for this and other problems with their safety system. Most Recently drove the car on a 560 mile trip, the collision mitigation system warning came on 5 times when there were no cars or obstacles in front of me. Hopefully the federal safety agency can apply some pressure on Honda to address this issue. It is VERY FRUSTRATING when you have problems with a new vehicle and HONDA will not correct them.
2020 Honda Pilot driver assistance complaints
Page 5 of 5: complaints 101 to 117 of 117, newest first, as owners wrote them.
My 2020 pilot has several issues. 1. The dashboard and infotainment system blackout. In sept 2020, honda replaced the most module and said this would fix the problem. Several weeks ago, my infotainment system again went blank (3/6/2021), I had no back up camera or information. This fix obviously did not work. I took video on my phone. I took the vehicle to honda, they would not look at my video and said that they needed to recreate it (3/26/21). They did nothing. I also got the following message several days later (3/12/21), "unfortunately, com.honda.telephonyservice has stopped." I also showed this to the honda service center, they said interesting, we have never seen that. They did not want my picture, and could not recreate, so they did nothing. The crackling/popping noise is also back after it was supposed to be fixed, with the honda repair. They could not recreate this either, so they did nothing. 2. I have issues with the forward collision braking, auto sensing. I live in a rural area and when driving on two lane roads, head on to the other traffic the vehicle constantly brakes. When driving over two lane bridges, which I do often, it brakes several times a trip trying to get over the bridge. This is not safe. One time I was on 66 in va (1/27/21), at night, an 18 wheeler was coming off an exit ramp, I was in the right lane. The vehicle slammed on the brakes and dropped my speed approximately 20-25 MPH for no reason. The 18 wheeler was still on the exit ramp. I was almost rear ended by the vehicle behind me. The brake sensing it too sensitive. I have taken it in for this, they could not recreate and told me to turn it off. That is not an answer. If a vehicle has safety options, we should be able to use them and not be told to turn them off! The 2020 pilot has a lot of issues that are not being fixed. This vehicle should be taken off the road.
This vehicle has been nothing but problems since day 1. It began with the sunroof leaking and causing puddles in the front and rear passenger floors. That issue required 4 trips to the dealer. The speakers then began popping and the radio and dash would completely shut off while driving. Fixing that has been attempted 5 times and the radio still continues to have problems. I have also experienced false crash sensing and once, the auto braking system made me come to almost a complete stop while going about 45mph and no one was even around me. This car has been a problem and is now becoming a huge safety concern as my wife who regularly drives it is now pregnant. She is scared to drive it and honda is unwilling to help solve the issues.
Pilot was parked and when I went to get in it to leave, I noticed the rear window looked weird. Walked around back and the back glass had just exploded. Glass was bulging with a large missing piece. It was cracked all the way thru and on the passenger side was a big piece missing where a rear defroster module would be located. The glass was still creaking when I realized this happened. It was not caused by something hitting it as there was not glass in the inside. I think it was caused by the rear defrost which was not on at the time. Glad it did not happen when I was driving. Just happened, but if I know honda, they will not stand behind their vehicles. "not our fault".
False collision warnings and fails to alert to actual potential collisions. Alerts and reacts to non-existent collisions causing unnecessary anxiety and reactions by driver. Speeds vary from 35 MPH to 60+. Failure to react was on highway at a speed in excess 55 MPH. Occurs on city and highway. Multiple incidents per month,
The infotainment system is not functioning to include: back up camera, phone hands free, maps, radio, clock, etc. The unit has been inoperable since december 2020.
2020 honda pilot touring has complete black out of all electronics and the dash board since purchase regardless if the vehicle is moving or stationary. Popping and cracking constantly throughout and behind dash/windshield regardless if the car is stationary or moving. There is no way to measure engine speed, fuel, oil pressure, or what gear you are in. Total electrical failures are occurring since purchase, and the dealer has no fix for the issues, but does acknowledge all of these safety and electrical failures are factory born, and honda has failed to find or provide a fix. With all systems failing, the car is not safe to drive. The brake system will brake when you are traveling slow or at high speeds, regardless of the fact that nothing is around the vehicle. This car should be recalled and returned to the factory before more people are killed or injured. The current recalls do not fix any of the electrical safety issues. These cars require a total rewire of faulty harness wiring which is a fiber optic defect from the factory, therefore, software updates do not and will not fix these safety issues. All of these vehicles require a total rewire. Honda should be ashamed of themselves for allowing consumers to continue driving these death traps!.
Popping, cracking even if radio off. Sometimes light pings like rock hitting windshield sometimes loud long static sound. Radio cuts odd and on. Navigation screen will cut in and out and go blank (black). Speedometer dial will reboot and or go blank and reboot. This is all while driving the car. I have had the rear view camera not come on when first putting it into reverse to back up. It did come on after putting car into park and then back into reverse. We had recall work done yesterday 8/10/20. 20-047 6mb002018-21 and 20-051 6hr002019-20 picked car up today and popping and cracking not fixed. Had service tech ride with me and he heard it and also witnessed the radio/navigation screen go out. The 'cluster' did not go out during this time. Unsure if the cluster will go out again but the other issues are not fixed. He put in a ticket that states they are unable to fix problem at this time as honda does not have a fix. These issues occurred on highways, parking lots, stationary in driveway.
I got this car only 1 week; I heard the noise from steering wheel and the problem when I hit gas and shift the transmission. On july 13, I drop the car to fix for 2 days. Then, only 2 week after I have experienced cannot hit gas and I cannot hit the brakes. The all engine light, break light, tsa light and other 3 lights is coming. I have to tow my car to dealer shop. This car is bad car
We purchased a new 2020 honda pilot touring on july 11,2020. After 2 days we noticed static,c crackle and popping sounds from the radio and this happens with the car in motion or sitting still. Then the dash goes completely black affecting the speedometer and all the gauges, backup camera, etc. Took car back to wolfchase honda service department and was told that there was nothing they could do because it was out of their hands. But american honda was aware of the problem, contacted american honda and was also told that they could not replace the car but we would have to wait until a recall was issued. No regards for our safety at all. As of today, august 7, 2020 with 637 miles on the car honda still have not repaired the problem. We have purchased 3 vehicles from honda but after this, its our last. Very unhappy and dissatisfied with honda at this point.
Follow-up on complaint #11340119. July 26, 2020. As previously noted in complaint, 2020 honda pilot information system popping noise: now the electrical service to information system is completely blacking out: no speedometer information, no telephone, no back-up camera. All information systems go black from 10 seconds to several minutes. Just before this happens emergency breaking notification is displayed. No display on freeway for speed, lane assist malfunctions and backing sensors do not work. Car is unsafe to drive and honda says it cannot fix system. Only have 1900 miles on vehicle. Thousands of lives are at stake. What are you going to do nhsta? Wait for folks to die?
When I started the car, put my car into reverse mode as I was moving out (backward) the rear view camera screen will go black and will not display after the error "network communication lost" on the screen. It takes at least a minute to two until it restart, sometimes more than 10 mins or it restart and go black again. Another multiply times, same error happened, and everything went black, the center infosystem and the drivier information screen. (see picture) the GPS was lost, so I am not sure if I am still on the right path, I have no idea how fast I am going, or if any of the driving assistance are still active. I.e. Cruise control, lane departure warning/assistance, speed meter tires pressures if any other warnings. All these started happening in around middle of june. Now, this error is happening everyday, every drive, I have went to dealer service center to have them check and fix the error. They said they reset the system and should not see this error anymore, but I am still seeing this error even after they service the car. I went back to have it services at least 3 times already, they told me they did some wiring, reset the console and it shouldn't happen again, but still seeing this problem as of today.
Poppling noise from speakers. Electrical malfunctions in digital displays. Replaced wiring harness. 700 miles later same problem, information cuts out...could lead to crashes or malfunctions. Thousands of complaints on line. Happens stopped, driving, or parked. Thousands and thousands of complaints. What are you going do do nhsta
I have been going back and forth with the dealership about the car makeing poping sounds a.d the entire dashboard going out and I can't see anything on there. Screen is out I can not see my speed and it hits the brakes when ever im driving and I almost crashed with my kids in the car with me. I am worried for the safty of my kids.
I bought a 2020 new honda pilot elite on october 2, 2019 with 245 miles on it. I brought my pilot elite into the dealership on december 26, 2019 after discovering a popping noise which sounded like a firecracker going off that seemed to be between the windshield and dash while driving.mileage was at 3,956 at this time. On january 17, 2020, I brought my honda pilot into the dealership again. It developed a popping noise again between the windshield and dash sounding like a firecracker going off when I was driving. On february 5, 2020, the honda pilot was once again brought back in. It was popping and cracking this time in the audio unit but now also door locks we're making noise when in stationary or while driving. The control panel had also shut off a couple times where you only saw a dark screen and it would reboot. On july 14th, after hearing this loud popping noise for a couple months now while driving, I have taken it back to the dealership. It is worse when you go around any type of curves or on bumpy roads. If the road is completely straight and smooth, I do not have this problem. This whole ordeal is scary because it is a huge distraction for me and I fear for my safety. I have been told by the service advisor again today that honda is aware and working on this issue. He stated a recall is coming out for it as well as the odyssey and passport but they are making the parts for it before they recall it. He said they can put a band-aid on it in the meantime until the part can be made. Since this is the 2nd time in the last 6 months I have been told this, I'm worried they are covering up the issue and waiting for my warranty to be up. Also, the sensor that tells you when a vehicle or object is close to you is faulty. I will be driving with nothing around me and it tells me to brake and goes into its 'safety mode' which has caused me to almost have a wreck.
Tl* the contact owns a 2020 honda pilot. The contact stated that the back-up camera and dashboard warning light failed to operator correctly while in reverse or in motion, with an abnormal noise being heard. The vehicle was taken to gerald honda of matteson (5505 auto ct, matteson, il 60443) where it was diagnosed and determined that the apple car play software needed to be updated. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer four additional times. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 1,300.
On the way to work while driving, navigation screen and speedometer screen went blank/black and stayed off for 3 days until I could get it into the dealership. I had to continue to drive back and forth to work 4 miles each way. Backup camera didn't work nor did USB cable. Car had approximately 4,500 miles on it at the time. This happened tuesday march 3, 2020.
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