Stop/start system shutdown the engine and failed to restart while at stop light. It occurred twice on 9/8/2022 and twice on 9/9/2022.
2020 Honda Pilot electrical complaints
Page 5 of 8: complaints 101 to 130 of 216, newest first, as owners wrote them.
I understand there may be an investigation of Honda's stop-start system, the system which is meant to improve fuel economy by shutting the engine off when the vehicle comes to a stop. I experienced this one (1) time while stopping at a traffic light, date unknown. The engine went off, as it was supposed to, but when I took my foot off the brake and pressed on the accelerator nothing happened, the engine had not restarted. I attempted to restart the car by pressing on the start button but since I was in Drive it wouldn't start. I think I tried to shift the transmission into Park (it's been several months since the incident) but I'm not sure if it shifted or not. I turned the car off by pressing the start button, waited briefly and then pressed the start button again to start, which it did. I shifted into drive and pulled away. That was a long time, probably not as long as it seemed, sitting at the light as others were going around me or blowing their horn at me. I have not had any further incidents since that time but wanted to register this one with you.
Issues with infotainment system, a continuous crackling sound, sounds like electric spark. This occurs for several days and now the system is not working and this affects the operation of backup camera.
Vehicle has died when at a stop light, would not automatically restart. Days later the vehicle’s electrical system would not allow the car to start, many code warnings on display. Have had it towed. Battery would not jump and vehicle would not shift into neutral. Found out it needed a specialized tool only the Honda service had.
died and switched into neutral by itself, wouldnt start or switch into drive mode- in the middle of a busy intersection! it was scary and dangerous trunk doesn't open/close properly Infotainment center dies unexpectedly, freezes, won't restart on it's own. Have to pull over and restart car a few times or let the car sit off for a while speakers crackle at random times Took the car numerous times to Marin Honda, the computer they plug the car into showed "no codes" so they said there wasn't an issue. No warning lights of any kind. electrical just shuts down
Vehicle shut down and failed to start at stoplight. It was as of it shifted off or in to neutral. Battery light showed red when initially tried to restart. Finally engine started after tuning off and back on again. I believe it was a failure of the auto engine stop system currently under investigation. It has had repeated issues lately getting going at stop lights but this was the first couple shutdown
On multiple occassions, my Engine Auto Idle Start/Stop has malfunctioned. In particular, when the car goes into idle while stopped at a traffic light, there are times when the car completely shuts off. This is dangerous at any time because it has been unpredictable. The problem gets more frequent until finally the car won't start. Upon taking the car to Keating Honda in Conroe TX twice for the inability to start the car, I have had my battery replaced twice within the last year. They have not been able to identify any parasitic drains to the battery. At 39,000 miles, my 2020 Honda Pilot Elite required it's 3rd battery. The problem has been labeled battery failure, but frankly the problem has been the Engine Auto Idle Start/Stop feature and I am certain this feature is directly related to the battery failing.
The radio began making crackling noises. After a week or so, the entire system (navigation, clock, charging ports, dvd, radio/ sound system) stopped working completely. Shortly there after, the battery became completely drained. The dealership refused to honor the 100 month battery warranty, so I was forced to purchase a new battery. The radio & electrical system began to work again, but only for a week. Then the crackling sound began again, followed shortly thereafter with the entire system not working again.
My Pilot has approximately 25,000 miles. I was stopped at a red light, my vehicle has the ignition shut off feature, which engaged while I was stopped. When the light changed and I went to accelerate, instead of the engine restarting, the entire car stalled and would not restart. There were a variety of flashing lights and the car appeared to have power but the engine would not turn over. I immediately turned my hazard lights on, but each time I tried to restart the car, the hazards would turn off which was particularly concerning. The police responded and we looked for options to get the car into neutral so we could move it out of the intersection but there appears to be no option for a layman to manually override the transmission and place the car in neutral. As a result I was stranded in my vehicle for nearly 3 hours in an intersection while I waited for a tow truck. There had been no prior indication of any issues with the vehicle. It was purchased used and I have only put approximately 2,000 miles on it since purchasing. The vehicle was towed to the dealership and is awaiting inspection. While my experience was terrible, I am terrified to think of how much worse this could have been if I had stalled in traffic on a highway or with my children in the car.
Incident happened 3 times in 1 week (June 8th, 11th, & 15). When stopped at a light or in traffic the car shuts down. The engine does not restart when it's supposed to, leaving us with a dead vehicle. The car had to be jump-started to get the vehicle moving again. In worst cases, the battery doesn’t even hold a charge. Other issue would be when pressing the gas the car would stall sometimes before accelerating.
The contact owns a 2020 Honda Pilot. The contact stated that the vehicle was experiencing hard starts. Additionally, the contact stated that the Auto START/STOP function failed to engage automatically while attempting to drive from a complete stop. There were no warning lights illuminated. The contact stated that the failure recurred and the vehicle turned off while at a complete stop. The contact was able to restart the vehicle. The vehicle was taken to the dealer where the battery was replaced; however, the failure persisted. Additionally, the contact stated while driving through an intersection, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the local dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Auto Engine Idle engaged and the vehicle died and would not restart. The vehicle has died a couple of times in the past in similar circumstances but always restarted until the most recent incident. This left us stranded in the middle of the road at an intersection with no way to put the vehicle in neutral and push it to the side of the road which is another unrelated safety complaint. The car cannot be taken out of park when not running. The component has not been inspected as of the time of this complaint but is being scheduled for review by the service shop. There were no warnings or messages prior to the incidents occurring.
The infotainment screen in the vehicle which includes the backup camera display, navigation, radio, Bluetooth and other important vehicle functions and settings, shuts down and reboots in a continuous loop and sometimes turns off (blank screen) completely. This results in a backup camera function that is no longer useable as the screen does not/cannot display the camera image behind the vehicle. This is an SUV with a large rear blind spot that cannot be viewed simply by turning your head especially if there are short/small objects below the view of the rear glass. The other functions that rely on the screen also do not work and this constant rebooting/flashing is very distracting to the driver. There are also strange noises emanating from the sound system regardless of whether the system is on or off. This appears to be a widespread problem with this vehicle that still does not have a permanent solution. Several repair attempts by the OEM have not fixed this issue.
When the 2020 Honda Pilot sits for over 3-6 days, the battery goes dead. I have brought it to the Honda Dealership and they have checked out the battery and alternator and say it's working properly. I have jumped the Honda Pilot 6 times because of a dead battery and had the battery replaced once. Never had a vehicle ever do this before. Very dangerous for anyone parking and flying from an airport. Unbelievable!!!!!! This has been going on since we purchased NEW!
The infotainment system makes a popping/crackling sound. The dash display and infotainment display flickers on and off at times. This condition makes impedes the use of the the user controls and feedback systems. The vehicle went in for service on October 15, 2021 to have a technical service bulletin update implemented. The vehicle started exhibiting the issue again on February 9, 2022 in a much more extreme and severe way. It went back for service on February 15, 2022 to have the original work "inspected". The dealer said everything was fine and did nothing. Honda as implemented a couple of Technical Service Bulletins, but no permanent fix has been implemented. The dealer mentioned that they apply this TSB to approximately 2 Pilots per day.
I was driving and a LOUD cracking popping noise started coming from the dash. The stereo went dead and the instrument panel went dead. I was startled at the noise and almost lost control of the car. I can’t see my speed or other functions of the car. Honda has no permanent fix for this.
Since new, the audio/navigation system has repeatedly turned off and on, had crackling noises emitted from the speakers and issues system warnings. I retuned my first Pilot for the same issues and now this Pilot is demonstrating the same issues. I have had the vehicle at the dealer several times and they just say that it’s common with this vehicle model and the Passport with navigation systems. HONDA national service does not return calls and this issue is noted on many HONDA forums. This condition is unacceptable and dangerous.
Stopped and put the car in park and the entire vehicle shut completely down. No electrical power. Wouldn't start up again. Took about 3-5 minutes before I could restart it.
Head unit has supposedly been "fixed" already, still losing all electronics, black out screen, loud and startling popping noises. Been asking Honda to fix for months, assigned a case, they just do not seem to care and now vehicle is undrivable due to loud, startling sound that may cause an accident, as well as not knowing if any of the safety electronics are working or not. It almost sounds like shorting out and that means possibility of electrical fire. Honda is dragging their feet doing ANYTHING on this obviously as this has been going on for months.
My vehicle was recalled twice before 2,500 miles for wiring harness connector issues (snapping, popping, crackling). I was told I could lose visibility with all dash functions, navigation, radio, etc. After the first and second recall service fix I continued to experience the same symptoms. I opened a case with Honda in June, 2021, and notified my local dealer. The Honda case number is 12314702. I have heard nothing from either Honda and my local dealer, and I am concerned nothing is being done on this issue and I will lose visibility of my dash at some point, putting myself and family in danger.
To whom it may concern, VEHICLE: 2020 Honda Pilot Touring Purchase Date: 9/9/2020 After purchasing a 2020 Honda Pilot Touring brand NEW, the vehicle began to make a crackle sound via speakers. Then we began to notice the entire infotainment center would cut out displaying a "Network Communication Lost" and "MOST Net Off" message. The music, radio, dvd player, aux, dash board electronics would no longer work until the vehicle is stopped and restarted. Upon reboot, the same thing will occur once you hit a bump or just randomly will show same message. Below is a timeline of occurrences. Timeline 12/29/20; Dropped vehicle off to Chantilly Honda to resolve problem - dealer replaced "fakra connectors". Problem occurred shortly after. 04/21: Received notice from Honda Inc. of MOST Bus Network Connectors recall 06/21/21: Dropped vehicle off to Chantilly Honda because dash was going out. In addition, vehicle lost 80% of power on major highway and had to be pulled over to avoid accident. We were stuck driving 20mph on the NJ turnpike in the middle lane. THIS IS DANGEROUS. VERY SCARY INCIDENT. 8/5/21: We filed a claim with Honda Inc to resolve situation b/c now this has become a safety hazard. 10/26/21: Newly designed Honda Issued connectors were installed via Chantilly Honda. 11/4/21: Vehicle displays "Network Communication Lost" error again on infotainment/dash. We have not been able to resolve this dangerous recall with Honda. After many phone calls and requests to speak with managers, nothing has been done. We are out of options and would like to receive counsel from the state. Thank you in advance, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My 2020 Honda Pilot has stalled 4 times in the past two weeks after the auto engine idle occurs at a red light. The engine will shut off automatically, but when I lift my foot from the brake, the car engine does not turn back on, and the car shifts into park, and acts as if stalled. In order to get the car to restart, I have to power down completely, open the driver side door(!!!) and “reset” the whole system before I can apply the brake and press the ignition button. Even then a couple of times it doesn’t start for me doing that, and I have to cycle through the entire process a second time. This happened to me with my 3 children in the car twice on very busy (50mph) roads, and is incredibly dangerous. The second major issue I have noticed, but less frequently (about 3-4 times in the past 6 months), is that the auto braking system will randomly alert and apply the brakes while I’m driving down a straight road with no traffic in front of me! Needless to say, terrifying. This thankfully only lasts a few seconds before I regain control of the car, but also incredibly dangerous. I am scheduling service with Honda to evaluate ASAP, but I have read *many* accounts of the exact same problem online and every single person says Honda has never been able to find any cause. Some say replacing the battery helps, others say the stalling issue remains after battery replacement. If we can’t solve this problem, or have the auto engine idle completely and permanently disabled, I will be selling this car very soon. 16,104 miles driven as of today.
I'm reaching out to you because I have no options and am completely frustrated. After looking into it (simple google search), I know I'm not alone. There appears to be hundreds (or thousands) of 2020 and other year Honda Pilots where the Infotainment system is failing. It begins with "pops" & "crackles" and just keeps getting worse. Also, intermittently, you will get error messages or a blank screen which could be dangerous. The problem comes and goes which makes it even more frustrating. I have personally taken my 2020 Pilot Elite (MSRP near $50,000) into my local Honda dealer 4 times already. Ten days after the most recent "repair" it has started all over again. In the past they have admitted they really don't know how to fix it and just keep replacing harnessing and wiring. They want me to bring it in AGAIN for a 5th time. Why should I bring it in when they clearly have no fix? The Pilot was purchased from Shottenkirk Honda (Cartersville, GA) in May 2020 and currently has around 30,000 miles on it. . My father lives in another state and he asked his local Honda dealer if they knew of the issue. They quickly admitted they did and again, admitted they don't know how to remedy it. If you do any simple research you will see it over and over. You can start with this simple Google search: honda pilot infotainment problems. As I said, I haven't found anyone who states it's been fixed permanently. I do appreciate the efforts and kindness of my local dealership (Shottenkirk) but at what point will Honda step up and do something of substance to fix the issue or replace the vehicles? This, in my opinion, is not a "Shottenkirk" problem, it is a "Honda" problem. I have tweeted Honda North America and Honda Customer Service and simply got a reply that says they've created a file and will look into it.
I have been dealing with the issue of my stereo crackling for over a year. The first appt is listed below. I have taken my car in 4 different times for this issue and am still as of today waiting on the part to come in to fix my car. I had an appt today and was told that the part was in and after dropping off my car was told the part is not in stock and they don't know when it is coming in. This is a dangerous and unsafe driving situation. The navigation turns off, the radio completely shuts off including my dashboard so I don't know how fast I am going. The crackling noise continues if the car is on or off. This is very distracting and loud especially since you cannot control the level of the noise. I think waiting a year for this to be resolved has been long enough and I expect the dealership to step in and provide some options.
When vehicle is on, in drive-braked-or parked status, an incremental sound of electrical crackling and popping increasingly develops both in noise level and intensity, and emits throughout the vehicle. Culmination of this erratic electrical activity results in a loud chromatic/bursting "crack" sound and shutdown of the audio system. Component - appears to be in the wiring harness and electrical system connections. Safety Issue - total distraction to driver's attention, disturbing, and alarming concern to passengers. Problem Confirmed or Reproduced - Yes. Diagnostic errors captured and recorded on multiple occasions, with shutdown randomly occurring. Warning and Appearance - No warning or apparent related catalyst is evident. First occurrence at 7,000 miles and continues.
The contact owns a 2020 Honda Pilot. The contact stated while offloading items from the trunk, the trunk door independently closed and hit the contact in the head. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer or an independent mechanic to be diagnosed. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.
On April 4.7.2020 I visited The Honda Dealer to report my dashboard and control console shutting off while driving. On 4.14.2020 I again visited the Honda Dealer to report a problem related to the same issue since it was not repaired. On 5.4.2020 I emailed the asst service manager about the backup camera going black/off. On 4.21.2021 I returned to the Honda Dealer again for the entire control display/camera display shutting off and crackling from the audio system. The dealer is not writing my concerns when the vehicle is inspected, I believe to deny the issue and avoid lemon law.
Tl* the contact owns a 2020 honda pilot. The contact stated that while driving at various speeds, the vehicle intermittently stalled as the brake warning light would illuminate on the instrument panel. Each time, the contact would coast to the side of the road and resume normal driving soon after failure. The contact also stated that upon approaching a stop light, the brake pedal depressed to the floorboard as the brake made an abnormal grinding sound. The brake warning light illuminated on the instrument panel. The contact had taken the vehicle to honda of tomball (22727 tx-249, tomball, tx 77375) on three occasions and each time the mechanic were unable to duplicate failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
My 2020 pilot has several issues. 1. The dashboard and infotainment system blackout. In sept 2020, honda replaced the most module and said this would fix the problem. Several weeks ago, my infotainment system again went blank (3/6/2021), I had no back up camera or information. This fix obviously did not work. I took video on my phone. I took the vehicle to honda, they would not look at my video and said that they needed to recreate it (3/26/21). They did nothing. I also got the following message several days later (3/12/21), "unfortunately, com.honda.telephonyservice has stopped." I also showed this to the honda service center, they said interesting, we have never seen that. They did not want my picture, and could not recreate, so they did nothing. The crackling/popping noise is also back after it was supposed to be fixed, with the honda repair. They could not recreate this either, so they did nothing. 2. I have issues with the forward collision braking, auto sensing. I live in a rural area and when driving on two lane roads, head on to the other traffic the vehicle constantly brakes. When driving over two lane bridges, which I do often, it brakes several times a trip trying to get over the bridge. This is not safe. One time I was on 66 in va (1/27/21), at night, an 18 wheeler was coming off an exit ramp, I was in the right lane. The vehicle slammed on the brakes and dropped my speed approximately 20-25 MPH for no reason. The 18 wheeler was still on the exit ramp. I was almost rear ended by the vehicle behind me. The brake sensing it too sensitive. I have taken it in for this, they could not recreate and told me to turn it off. That is not an answer. If a vehicle has safety options, we should be able to use them and not be told to turn them off! The 2020 pilot has a lot of issues that are not being fixed. This vehicle should be taken off the road.
The information/entertainment system shuts off every few minutes rendering the backup-camera, GPS, and all other information presented on the center display inoperable. Vehicle is currently at the dealer. This is the second time I have taken it to them for repair.
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